Clapham Lodge Care Home

Woodlands Close, Clapham Village, Worthing BN13 3XR
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9.8 54 Reviews
  • Clapham Lodge Care Home, Worthing
Clapham Lodge Care Home, in Worthing, is staffed and equipped to welcome a wide range of care needs, with all residents being the focus of a tailored approach.

Professionals are trained to carry out care in a friendly and respectful manner, fulfilling the objectives of the CQC and making sure that information is up to date.

Privacy and dignity are respected and residents are involved in decision-making processes.
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Care Provided by Clapham Lodge Care Home

Type of Service

    Residential Home
  • For a maximum of 27 Service Users

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Good to Know

Owner

  • Clapham Village Care Ltd

Person in Charge

  • Gemma Hilliard (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2012

Room Information

  • Single Rooms (25)
  • Couples/Companion Rooms (1)

Clapham Lodge Care Home Reviews (54)

9.8

Clapham Lodge Care Home has a Review Score of 9.8 (9.840) out of 10, based on 13 reviews in the last 2 years.
Over all time Clapham Lodge Care Home has 54 reviews.

Overall Experience
  • 50
  • 4
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Date Published
  • 54
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Reviewer Connection to Clapham Lodge Care Home
  • 26
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  • 2
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Total of 54, showing 21-40
Review from Jane S (Daughter of Resident) published on 2 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot praise the staff enough at this lovely home. We always feel so welcome when we come to visit. My dad loves it there, he always tells me about all of the fun activities going on around the home (even though he doesn't always partake!).
The owners are really flexible and even made his room
feel like his room at home, which not only helped him settle well but made him feel just at home. After Covid and all the limitations with visiting, it was so reassuring to know that he was in the best hands. Thank you Clapham Lodge Care Home for the support and for putting your residents first.
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Review from J D (Grandson of Resident) published on 31 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visited my grandma a couple of months ago at Clapham Lodge Care Home and I could tell she was very comfortable being there. The staff were very attentive and caring of my family's needs. She returned home after her stay in good health. Thank you for keeping her well-looked after. It was a difficult
time for the family but it was made easier knowing she was in a place she could be cared for properly. This place is very homely as my grandma put it!
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Review from E C (Friend of Resident) published on 25 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visited one of my dear friends at Clapham Lodge Care Home, I must say the staff are lovely, warm and welcoming.
The home is very homely and smells fresh, this is one thing I had always been told about care homes.
The food looked lovely and was even invited to join my friend for lunch.
I enjoyed
seeing my dear friend and look forward to visiting her again as I had such a lovely experience.
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Review from Rosalind B (Daughter of Resident) published on 24 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father is very much enjoying his stay here and my visits are always lovely. The staff go above and beyond. As a family, we could not be happier with the care received.
Cannot fault Clapham Lodge Care Home in any way.
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Review from L O (Granddaughter of Resident) published on 25 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Loth of my grandparents ended up in Clapham Lodge as they were discharged from the hospital with a continuing care plan for four weeks. Following this, it became evident that a return home would not be possible. As we had been so pleased with the care given, we decided to pay privately. The surroundings
are lovely, the staff are really on it, and the home is kept very clean. Everyone is extremely friendly. Very happy we made this choice. My grandparents also report that everyone is very friendly, and the food is really good.
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Review from Glynis G (Daughter-in-law of Resident) published on 29 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Always very friendly, helpful and caring staff, in spite of the incredibly difficult time they have had over the last few years and the challenges they continue to face. My mother-in-law has been a long-term resident and her face lights up when she sees the staff, which tells me how well they look after
her and how they treat her and other residents.
We are made to feel welcome when we visit or when we ring to see how things are. Any staff member we chat to seems to know about my mother-in-law.
The commitment shown by staff throughout the pandemic was incredible. Now there is hope on the horizon to stop all the testing in the near future, hopefully, residents will enjoy more people visiting and no doubt staff will make everyone welcome.
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Review from C O (Daughter of Resident) published on 29 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both my parents ended up being admitted to hospital at the same time and discharged on NHS 28 day plan to Clapham Lodge Care Home. I have little experience of care homes and it was by chance we ended up here and I'm glad we did. My parents are both permanent residents now. The Care home staff are very
friendly and welcoming and very good with my parents. Both of them really like the food and the home is kept very clean. I have not been disappointed with any aspect of the care they receive.
Reply from James Thorns, Director at Clapham Lodge Care Home
Thank you so much for your review it is a pleasure to care for your parents and to support you and your family at this time.
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Review from Stephen P (Son of Resident) published on 19 May 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care home is friendly and caters for all needs that my mother requires. Good communication between staff and myself. Keeping me informed of up to date matters.
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Review from Michele B (Next of Kin) published on 5 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband went in for respite care for 1 week. He was made to feel like part of the family. I felt reassured that he was being well looked after.
It was the first time he's gone into respite in a home. I would be more than happy for him to go back again if and when the situation occurs.
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Review from S P (Granddaughter of Resident) published on 11 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Clapham Lodge is a wonderful home with the heart of the residents always at the forefront of the day to day running. The staff are extremely hardworking and dedicated in providing outstanding care and every effort is always made to ensure the residents lives are always happy and safe. My nan was very
happy living at Clapham Lodge. Moving into a care home was something my nan always wanted to avoid but due to a decline in health this could not be avoided. To make this more of an easy transition for her, the owners allowed us to decorate her room with her own personal choice of decor which really made her happy and assisted in her settling in quickly to her new surroundings. It didn’t take long for her to settle, which I would like to thank the amazing staff for. Not only did they treat her with kindness, compassion and the utmost respect but also like a member of their own family. Clapham Lodge is a true home from home and nothing is ever too much trouble in providing whatever is needed.
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Review from Sheena C (Daughter of Resident) published on 4 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Clapham Lodge for over three years. Throughout all that time she has been surrounded by love and compassion and as her mobility has deteriorated, patience and understanding from all the staff.
Since the lockdown due to Covid-19 and the ever-changing guidelines to ensure
safety for residents and staff, there has been continued support and friendliness towards me and to keep me involved and in touch with my mother. This has been a great help during the separation and has been managed extremely well.
I would like to say a heartfelt thank you to everyone at Clapham Lodge for the way they have continued through the last few months showing professionalism and dedication.
We were so fortunate to find Mum such a wonderful home when she needed it.
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Review from Sandra W (Daughter of Resident) published on 4 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother went to stay at Clapham Lodge in November 2018. Her room was airy and had a lovely view over the hill with a horses’ field which she loved looking at. From the beginning, all the staff were so friendly, patient and caring of my mother and always made myself and other visitors so welcome. She
often remarked that she had had a good laugh with the carers and really loved having her hair and nails done. On her 90th birthday, the home had two dancers come in and assisted with the party we had for her. She was twirled round in her wheelchair which she thought was fantastic. They were an excellent team.
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Review from Jackie R (Daughter of Resident) published on 1 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father is a resident of Clapham Lodge and has received the best of care I could wish for, the staff are kind, considerate and take such good care of Dad. They have kept everyone safe during the current situation, and I am so very glad he lives in an environment where he is both happy and loved.
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Review from Val A (Daughter of Resident) published on 1 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was at Clapham Lodge for about 15 months until she passed away in December 2019. The home is set in a lovely little village with views of the countryside and gardens. All the staff were outstanding. Their care, compassion and love is above and beyond. The residents are treated with the utmost
respect and all the staff try to make the place just like home. Mum had a lovely room surrounded with some of her furniture, ornaments and pictures. The food is good and varied. There is a lovely dining room partly in a conservatory with plenty of seating areas. The residents are entertained daily and there is a hairdresser that goes in. In the summer, residents can go outside to the garden. The staff will go out of their way to enable those residents who are not very mobile, to be able to participate. My mother was very much loved by the staff and they were upset when she passed. The home is very well managed by a really lovely lady.
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Review from J A (Friend of Resident) published on 17 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are very friendly, always smiling. They work very hard, always time to talk to the residents and to answer any questions you may ask. It is a very happy care home.
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Review from Sally D (Daughter of Resident) published on 22 May 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother first arrived at Clapham Lodge in March this year. My initial impression of the home was one of cleanliness, friendliness and kindness. My Mother was made so welcome and I have said to everyone despite having a lodge built for her close to my house I cannot remember seeing my Mother so contented.
Nothing is too much trouble the staff are always willing to help and the Manager is a delight. I now come away from visiting with a complete feeling of relief that my mother is being so well looked after. She has a few of her own belongings around her made possible by changing things around in her room all done so willingly and is surrounded by kindness.


I never imagined I would find a residential home so perfect in every way I cannot recommend it enough.

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Review from Susan J (Daughter-in-law of Resident) published on 21 January 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
My Mother-in-law has been very happy in Clapham Lodge, she had a great social life and their entertainment schedule was the best I've ever seen. Lots of different activities every day and they even bring in singers, magicians and craft sessions to name but a few. Excellent.
The staff are wonderful
to the residents, treating them with respect and friendship. It really did feel homely and welcoming.
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Review from Mandy A (Granddaughter of Resident) published on 29 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my grandma received was absolutely incredible. The care team were so kind and treated her with such dignity. I would often come in to finding one of them holding her hand and talking to her. They would take her into the lounge for activities, not that she was able to take part as she could
barely talk, couldn't feed herself or even walk but they still included her. In her last days at 12.30am, I was brought a hot drink and biscuits as I was sitting with her for as long as I was able, how kind of them. I could use 10 pages of A4 to tell all the wonderful things that they did for my grandma, I can't recommend this care home enough, and my entire family think the same. God bless these angels that work here.
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Review from David A (Son of Resident) published on 8 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff and management of Clapham Lodge are second to none and I speak from experience of having visited over a hundred in the past in a healthcare providers capacity. I would book my own place today if I could. This care home is exemplary if only there were more like them. Many thanks for all your
care and attention you gave my mother, I can't thank you enough.
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Review from Linda A (Wife of Resident) published on 4 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very warm and friendly atmosphere within the home.
Staff always so happy and take such good care of the residents.
My husband has lived there for the past 6 months and has settled well.
I was worried at first about him going into a home and was so lucky to have found such a family friendly home.
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Current Review Score: 9.8 (9.840)

Overview of Review Score

The Review Score of 9.8 (9.840) out of 10 for Clapham Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.840 for Clapham Lodge Care Home is calculated as follows: ( (132 Excellents x 5) + (23 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 156 Ratings = 4.84
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Clapham Lodge Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 27 registered maximum number of service users is 5.4, which has been reached with 13 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 May 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

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