Ferndale Residential Care Home

8 Stein Road, Southbourne, Emsworth PO10 8LD

Ferndale Residential Care Home is a charming Victorian home that has been refurbished to suit modern care, specialising in dementia care and Alzheimer's and located a mile from the seafront.

Care workers look to support an independent and fulfilling lifestyle alongside tailored care provision, with policies that stand for privacy, dignity and respect at all times.

The interior has been adapted to suit those with reduced mobility, while additions to the service include reminiscence and occupational therapy. Food is cooked using fresh produce from local suppliers.

Owner: Seagry Care Ltd

Person in charge: Kathy Greenfield (Manager)

Local Authority / Social Services: West Sussex County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 17 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 17

Rooms with ensuite WC: 4

Facilities & Services: Palliative Care • Day Care • Respite Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Visiting:

Anytime

Parking:

Plenty of parking available on-site.

Latest Care Quality Commission* Report on Ferndale Residential Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 7.2 (maximum of 10) for Ferndale Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 9 Reviews over all time. This Average Rating is also the rating value for Ferndale Residential Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 2.5 out of 5 from 6 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.713 for Ferndale Residential Care Home is calculated as follows: ( (79 Excellents x 5) + (27 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 108 Ratings = 4.713

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 2.5 Points relating to the number of positive Reviews for Ferndale Residential Care Home is based on 6 positive Reviews in the last 24 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4 then divided by 2 = 2.000

    2. Target of 3.4 positive Reviews (17 registered maximum number of service users ÷ 5). 6 Reviews ÷ 3.4 Target Reached = 1 , then divided by 2 = 0.500

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

7.2 Ferndale Residential Care Home has a Review Score of 7.2 (7.213) from 9 Reviews


Average Ratings

  • Excellent
    8
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Ferndale Residential Care Home?

  • Extremely LIKELY
    9
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Ferndale Residential Care Home

  • Wife of Resident/Service User
    3
  • Daughter of Resident/Service User
    2
  • Husband of Resident/Service User
    2
  • Son of Resident/Service User
    2

My experience with Ferndale has been very supportive and reassuring during some very worrying times. The staff initially came to see my wife in our home to assess her. My wife went there Saturday's and Sunday's initially to accustom herself to the staff, so that when she finally went permanent, she had no worries at all and settled in very well. Ferndale has a warm comfortable and loving atmosphere and most importantly, has no bad smells. I would willingly recommend them.

How likely would you be to recommend Ferndale Residential Care Home? Extremely Likely

Overall Standard

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Average Rating:   4.6 out of 5

We were very fortunate to find this care home for my wife who was in the later stages of Alzheimer's. All the staff were very caring, friendly and professional. They went out of their way to provide extra activities to keep the residents entertained including trips out and birthday parties. When an emergency arose with my wife they rapidly responded, recognised the problem and called the emergency services. They continued to visit her in hospital. Extremely well managed and high staff morale.

How likely would you be to recommend Ferndale Residential Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Steve, Provider at Ferndale Residential Care Home responded to this review on 20 Mar 2017:

Thank you so much for your kind words Peter, I know they mean a great deal to the team.

It's not just the level of practical care that is provided, which is consistently first rate, but the level of caring which is shown.
The staff really take a lot of trouble to look after the individual with respect and genuine affection.
In particular, the catering for a coeliac diet was outstanding.
We are so grateful for all the care and love shown and the fact that they laughed at his jokes.

How likely would you be to recommend Ferndale Residential Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Steve, Provider at Ferndale Residential Care Home responded to this review on 20 Mar 2017:

Thank you for taking the time to write such lovely feedback for us, we really appreciate it. The whole team here at Ferndale will be thrilled to read this!

My dad, who passed away in November 2016 aged 94, suffered with dementia and last June it became necessary to move him into a care home. My husband and I visited Ferndale weeks earlier and were very impressed. We have viewed other home but with just 18 rooms, Ferndale was perfect. The owner, manager and staff gave dad the best quality of life possible for his last months. Sadly he wasn't able to be there longer. The atmosphere is warm, friendly, loving, caring, informal and efficient. Nothing is too much trouble for the team of carers who are more like a family than staff. The food is appetising, meals cooked on the premises, plenty of variety and snacks always available. There's a programme of activities, some at outside venues which dad enjoyed too, especially on overnight stays at a local caravan park. Every effort is made to mentally stimulate the residents and help them enjoy life. My husband and I were and still are always made to feel welcome. We cannot fault the exceptionally high standard of care that dad received and would thoroughly recommend Ferndale without hesitation.

How likely would you be to recommend Ferndale Residential Care Home? Extremely Likely

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Average Rating:   5 out of 5

Steve, Provider at Ferndale Residential Care Home responded to this review on 20 Mar 2017:

It's wonderful to read such amazing feedback, thank you so much for taking the time to write a review.

My husband was cared for at Ferndale for nearly 3 years, sadly he died in October 2016. From the start, he was treated with love and dignity.
It was "his home" in the true sense and also very much mine as well. The care was the best as was that given to me as his wife.
It has a real family atmosphere and I am so pleased that my husband was cared for there in his last years. I would thoroughly recommend it to anyone who has to consider a loved one being cared for.

How likely would you be to recommend Ferndale Residential Care Home? Extremely Likely

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Average Rating:   5 out of 5

Steve, Provider at Ferndale Residential Care Home responded to this review on 20 Mar 2017:

Thank you so much for your thoughtful review and kind words about Ferndale. Our doors are always open to you, please come and see us whenever you are near.

Ferndale is a home with a small 'h' so not at all like an institution. It is a loving and friendly and the care is superb - as is, also, the understanding of dementia.
My husband became a permanent resident in January 2015 and had always been very happy there. He had always been a very sociable chap and so really enjoyed the attention, interaction with the other residents the music. I visit regularly (and still do) and am made most welcome.

How likely would you be to recommend Ferndale Residential Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Steve, Provider at Ferndale Residential Care Home responded to this review on 10 Mar 2017:

Thank you so much for taking the time to write such a thoughtful review. The kettle (and the music!) will be on whenever you're in the area.

I consider that Ferndale Residential Care Home provides exceptional high quality care. It was recommended to me by essentially everyone I talked to (e.g social workers, doctors) when I was seeking care for my mother, who has Alzheimer's Dementia. My mother was phased in slowly over a year, which worked very well. She is very happy here.

The key to high quality care is the staff, and the staff at Ferndale are wonderful. I have met many of them, and have always been impressed by them. The manager was particularly kind and helpful to me. I have also met the new owner a few times, and was equally impressed with him.
I consider that Ferndale is extremely well managed in all respects.

How likely would you be to recommend Ferndale Residential Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

Steve, Provider at Ferndale Residential Care Home responded to this review on 10 Dec 2015:

Dear John, the whole team at Ferndale will be delighted to read your splendid review of our home. Thank you so much for taking the time to comment.

The manager of Ferndale and her team were fantastic. Mum lived at Ferndale for nearly four years and she died in her bed, with one of the carers holding her hand. I cannot thank the team enough for the way they cared for Mum, they cared about her too. The preceding years had been challenging for all of us and from the moment Mum went to Ferndale she felt safe, and so did my Dad and the rest of the family. Ferndale has a very stable team without many changes and this provides a settled environment for the residents.
Thank you

How likely would you be to recommend Ferndale Residential Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

Ferndale has been extremely welcoming to my mother. We have been very impressed by the care, love and consideration given to her and the other residents, by all the staff. My mother has become established and happy at Ferndale in the short time she has been there, we cannot speak too highly about the staff.

How likely would you be to recommend Ferndale Residential Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

Steve, Provider at Ferndale Residential Care Home responded to this review on 25 Nov 2015:

Thank you so much for your kind words. The whole team take great pride in hearing your feedback. Your mother took absolutely no time to settle in at Ferndale and we are so glad she is with us.

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