Ferndale Residential Care Home

8 Stein Road, Southbourne, Emsworth PO10 8LD
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9.4 33 Reviews
  • Ferndale Residential Care Home, Emsworth
Ferndale is a modernised detached three-storey Victorian house situated in Southbourne, Emsworth, near Chichester and is a mile from the seafront. It is approximately two miles from the centre of Emsworth with all its amenities.

Ferndale is specialised in providing residential and respite day care to older people with dementia and Alzheimer's disease.

Ferndale's aim is to encourage and assist each resident to live as independently as possible and residents are encouraged to furnish their rooms with personal items and familiar objects.

There is a sitting room, a lounge and a conservatory/dining room which overlooks a mature garden.

All staff work with all residents, families, doctors, district nurses and other outside agencies ensuring delivery of the highest standards of care at all times.

Residents are offered menu choices at all meal times, which is cooked using fresh produce from local suppliers.
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Care Provided by Ferndale Residential Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Dementia Residential Care
  • For a maximum of 17 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Dementia Care: £1200 – £1500
  • RESPITE Self-Funded Residential Dementia Care: £1200 – £1500

These prices are only a guideline, please contact Ferndale Residential Care Home to find out the exact price for your requirements.

Contact Ferndale Residential Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Ferndale Residential Care Home to confirm what's included and get a personalised quote:

Good to Know

Owner

  • Seagry Care Ltd
  • Privately Owned

Person in Charge

  • Emma Gilbert (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024

Room Information

  • Single Rooms (17)

Visiting

  • Anytime

Parking

  • Plenty of parking available on-site.

Ferndale Residential Care Home Reviews (33)

9.4

Ferndale Residential Care Home has a Review Score of 9.4 (9.382) out of 10, based on 9 reviews in the last 2 years.
Over all time Ferndale Residential Care Home has 33 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Ferndale Residential Care Home
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Total of 33, showing 21-33
Review from Frank H (Husband of Resident) published on 25 July 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Staff are well trained and have a truly caring attitude, which they have shown to my wife and also to myself. My wife has been a resident for a year and I feel fortunate that we found such a good place as her Alzheimer's Disease progressed to the point where I could not keep her at home.
I always
feel welcome on my visits and the manager and staff are always ready to talk and to listen.
Food has always been important to my wife and the chef prides herself in producing fresh meals daily from local ingredients. I am always welcomed to share a meal from time to time - hoping that the chef's bread and butter pudding will be on the menu!
Ferndale may lack to "glitz and frills" of some other establishments - but for me and my family knowing that our loved one is truly cared for and valued as a person in this homely atmosphere is top of our considerations.
Reply from Stephen Clarke, Provider at Ferndale Residential Care HomeThank you so much for taking the time to write such a thoughtful review. The whole team will be delighted to see your feedback.
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Review from Christopher T (Son of Resident) published on 25 July 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were recommended Ferndale by my mother's GP after she was in the hospital for a urinary infection.
Ferndale Residential Care, in my opinion, is a very friendly, helpful, caring, residential home. The staff appear to be very professional and have lots of patience towards the awkward 'inmates'.
I
would recommend Ferndale as a residential home for anyone that requires professional care.
We have visited at various times unannounced and Ferndale has always been able to allow us to see mother and put themselves out with a cup of tea/coffee.
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Review from Gail H (Daughter of Resident) published on 23 July 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been here for about ten months now. She is well cared for and safe. She is not an easy lady but the staff manage her really well.
Reply from Stephen Clarke, Provider at Ferndale Residential Care HomeThank you for taking the time to write a review of Ferndale. The whole team will be delighted to read it and see the excellent marks you gave them.
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Review from Karen N (Daughter of Resident) published on 23 July 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can’t speak highly enough of this place. My mum was moved there permanently a few months ago, after previously being a happy day resident there. It took her a while to adjust, but the staff went out of their way to distract her and give her so much attention that she soon forgot whatever may have
been bothering her. All the staff here have been so incredibly kind, patient and compassionate to both our mum, but also to us.
As obviously we were worried about moving her into a home. Having worked as a nurse myself for the last 35 years, I have a fair bit of insight but can happily say this place and the staff make this one of the very best care homes I have seen. And of course, our mum is now happily settled in her new home and sees the staff there as her friends that she lives with. Hope I end up somewhere as lovely. And of course, this is all thanks to the wonderful owner/manager, in managing all this, as well as supporting all of us. Big thank you.
Reply from Stephen Clarke, Provider at Ferndale Residential Care HomeThank you so much for such a wonderful review. The team will be delighted to read your comments.
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Review from Trevor B (Husband of Resident) published on 21 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My experience with Ferndale has been very supportive and reassuring during some very worrying times. The staff initially came to see my wife in our home to assess her. My wife went there Saturday's and Sunday's initially to accustom herself to the staff, so that when she finally went permanent, she
had no worries at all and settled in very well. Ferndale has a warm comfortable and loving atmosphere and most importantly, has no bad smells. I would willingly recommend them.
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Review from Peter G (Husband of Resident) published on 21 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were very fortunate to find this care home for my wife who was in the later stages of Alzheimer's. All the staff were very caring, friendly and professional. They went out of their way to provide extra activities to keep the residents entertained including trips out and birthday parties. When an
emergency arose with my wife they rapidly responded, recognised the problem and called the emergency services. They continued to visit her in hospital. Extremely well managed and high staff morale.
Reply from Steve, Provider at Ferndale Residential Care HomeThank you so much for your kind words Peter, I know they mean a great deal to the team.
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Review from S W (Wife of Resident) assisted by family/friend published on 21 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It's not just the level of practical care that is provided, which is consistently first rate, but the level of caring which is shown.
The staff really take a lot of trouble to look after the individual with respect and genuine affection.
In particular, the catering for a coeliac diet was outstanding.
We
are so grateful for all the care and love shown and the fact that they laughed at his jokes.
Reply from Steve, Provider at Ferndale Residential Care HomeThank you for taking the time to write such lovely feedback for us, we really appreciate it. The whole team here at Ferndale will be thrilled to read this!
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Review from Angela B (Daughter of Resident) published on 21 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad, who passed away in November 2016 aged 94, suffered with dementia and last June it became necessary to move him into a care home. My husband and I visited Ferndale weeks earlier and were very impressed. We have viewed other home but with just 18 rooms, Ferndale was perfect. The owner, manager
and staff gave dad the best quality of life possible for his last months. Sadly he wasn't able to be there longer. The atmosphere is warm, friendly, loving, caring, informal and efficient. Nothing is too much trouble for the team of carers who are more like a family than staff. The food is appetising, meals cooked on the premises, plenty of variety and snacks always available. There's a programme of activities, some at outside venues which dad enjoyed too, especially on overnight stays at a local caravan park. Every effort is made to mentally stimulate the residents and help them enjoy life. My husband and I were and still are always made to feel welcome. We cannot fault the exceptionally high standard of care that dad received and would thoroughly recommend Ferndale without hesitation.
Reply from Steve, Provider at Ferndale Residential Care HomeIt's wonderful to read such amazing feedback, thank you so much for taking the time to write a review.
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Review from H F (Wife of Resident) published on 20 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was cared for at Ferndale for nearly 3 years, sadly he died in October 2016. From the start, he was treated with love and dignity.
It was "his home" in the true sense and also very much mine as well. The care was the best as was that given to me as his wife.
It has a real family atmosphere
and I am so pleased that my husband was cared for there in his last years. I would thoroughly recommend it to anyone who has to consider a loved one being cared for.
Reply from Steve, Provider at Ferndale Residential Care HomeThank you so much for your thoughtful review and kind words about Ferndale. Our doors are always open to you, please come and see us whenever you are near.
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Review from Minda H (Wife of Resident) published on 14 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Ferndale is a home with a small 'h' so not at all like an institution. It is a loving and friendly and the care is superb - as is, also, the understanding of dementia.
My husband became a permanent resident in January 2015 and had always been very happy there. He had always been a very sociable chap
and so really enjoyed the attention, interaction with the other residents the music. I visit regularly (and still do) and am made most welcome.
Reply from Steve, Provider at Ferndale Residential Care HomeThank you so much for taking the time to write such a thoughtful review. The kettle (and the music!) will be on whenever you're in the area.
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Review from J S (Son of Resident) published on 10 December 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I consider that Ferndale Residential Care Home provides exceptional high quality care. It was recommended to me by essentially everyone I talked to (e.g social workers, doctors) when I was seeking care for my mother, who has Alzheimer's Dementia. My mother was phased in slowly over a year, which worked
very well. She is very happy here.


The key to high quality care is the staff, and the staff at Ferndale are wonderful. I have met many of them, and have always been impressed by them. The manager was particularly kind and helpful to me. I have also met the new owner a few times, and was equally impressed with him.
I consider that Ferndale is extremely well managed in all respects.

Reply from Steve, Provider at Ferndale Residential Care HomeDear John, the whole team at Ferndale will be delighted to read your splendid review of our home. Thank you so much for taking the time to comment.
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Review from Jilly A (Daughter of Resident) published on 4 December 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
The manager of Ferndale and her team were fantastic. Mum lived at Ferndale for nearly four years and she died in her bed, with one of the carers holding her hand. I cannot thank the team enough for the way they cared for Mum, they cared about her too. The preceding years had been challenging for all
of us and from the moment Mum went to Ferndale she felt safe, and so did my Dad and the rest of the family. Ferndale has a very stable team without many changes and this provides a settled environment for the residents.
Thank you
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Review from Michael G (Son of Resident) published on 25 November 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Ferndale has been extremely welcoming to my mother. We have been very impressed by the care, love and consideration given to her and the other residents, by all the staff. My mother has become established and happy at Ferndale in the short time she has been there, we cannot speak too highly about the
staff.
Reply from Steve, Provider at Ferndale Residential Care HomeThank you so much for your kind words. The whole team take great pride in hearing your feedback. Your mother took absolutely no time to settle in at Ferndale and we are so glad she is with us.
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Current Review Score: 9.4 (9.382)

Overview of Review Score

The Review Score of 9.4 (9.382) out of 10 for Ferndale Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 9 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.682 for Ferndale Residential Care Home is calculated as follows: ( (77 Excellents x 5) + (26 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 107 Ratings = 4.682
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.7 Points relating to the number of positive Reviews for Ferndale Residential Care Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 = 3.7
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 17 registered maximum number of service users is 3.4, which has been reached with 9 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 May 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Emma

Emma Gilbert

Job Title: Manager

Emma has a wealth of experience, having spent three decades working in care. Most recently, she worked in a large, luxury care home before joining Ferndale. Emma is an established care manager with a deep understanding of dementia and a passion for enriching the lives of those with the condition. She is highly qualified with a diploma in Health & Social Care (NVQ Level 5) and enjoys interacting with residents and loved ones.

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