Ferndale Residential Care Home

Dad was here for just under a year and sadly passed away in January. The end of life care given to him was outstanding we can't thank the management and staff enough for what they did for him and us. We will be forever grateful to them

It is a great relief for the whole family that mum is safe and looked after. We were very fortunate that as our mother's care needs to be increased that Ferndale had the capacity and was able to accommodate her.

There are always lots of care homes to choose from when searching for one, but Ferndale is absolutely wonderful. My mum is a resident and has dementia. She is happy, content and very well looked after. The manager and her staff go above and beyond whilst taking care of everyone. During covid they were selfless in their care, living on-site and putting the resident's health before their own. I really cannot praise them enough for caring for my beloved Mum. Thank you to you all.

My Mum has been a resident of this home for over a year. Every time I visit I find all the staff very welcoming and nothing is too much trouble. I am very impressed by the attention and respect they all provide to the residents. They make time to talk to me if I have any concerns and willingly amend my Mum's care plan to meet her individual needs. Staff run a tight efficient ship and it is clear that they will support the relatives and carers but the predominant concern is the welfare of the resident. All the staff come across as happy in their jobs and keen to do their best. I don't think we could find a better place for my Mum had we tried. A real gem of a place.

I just want to recommend this very special residential home, My mother has been staying there since October with advancing Alzheimer's. My main concern when she moved into the home was that she felt safe and content. The staff have been amazing taking a great deal of time to be with her, with endless patience and a real desire to get to know her and do the best for her. In the end it is the experience and kindness of the team that has made such a huge difference, I would highly recommend them.

Ferndale may lack to "glitz and frills" of some other establishments - but for me and my family knowing that our loved one is truly cared for and valued as a person in this homely atmosphere is top of our considerations.

We have visited at various times unannounced and Ferndale has always been able to allow us to see mother and put themselves out with a cup of tea/coffee.

My mother has been here for about ten months now. She is well cared for and safe. She is not an easy lady but the staff manage her really well.

As obviously we were worried about moving her into a home. Having worked as a nurse myself for the last 35 years, I have a fair bit of insight but can happily say this place and the staff make this one of the very best care homes I have seen. And of course, our mum is now happily settled in her new home and sees the staff there as her friends that she lives with. Hope I end up somewhere as lovely. And of course, this is all thanks to the wonderful owner/manager, in managing all this, as well as supporting all of us. Big thank you.

My experience with Ferndale has been very supportive and reassuring during some very worrying times. The staff initially came to see my wife in our home to assess her. My wife went there Saturday's and Sunday's initially to accustom herself to the staff, so that when she finally went permanent, she had no worries at all and settled in very well. Ferndale has a warm comfortable and loving atmosphere and most importantly, has no bad smells. I would willingly recommend them.

We were very fortunate to find this care home for my wife who was in the later stages of Alzheimer's. All the staff were very caring, friendly and professional. They went out of their way to provide extra activities to keep the residents entertained including trips out and birthday parties. When an emergency arose with my wife they rapidly responded, recognised the problem and called the emergency services. They continued to visit her in hospital. Extremely well managed and high staff morale.

We are so grateful for all the care and love shown and the fact that they laughed at his jokes.

My dad, who passed away in November 2016 aged 94, suffered with dementia and last June it became necessary to move him into a care home. My husband and I visited Ferndale weeks earlier and were very impressed. We have viewed other home but with just 18 rooms, Ferndale was perfect. The owner, manager and staff gave dad the best quality of life possible for his last months. Sadly he wasn't able to be there longer. The atmosphere is warm, friendly, loving, caring, informal and efficient. Nothing is too much trouble for the team of carers who are more like a family than staff. The food is appetising, meals cooked on the premises, plenty of variety and snacks always available. There's a programme of activities, some at outside venues which dad enjoyed too, especially on overnight stays at a local caravan park. Every effort is made to mentally stimulate the residents and help them enjoy life. My husband and I were and still are always made to feel welcome. We cannot fault the exceptionally high standard of care that dad received and would thoroughly recommend Ferndale without hesitation.

It has a real family atmosphere and I am so pleased that my husband was cared for there in his last years. I would thoroughly recommend it to anyone who has to consider a loved one being cared for.

My husband became a permanent resident in January 2015 and had always been very happy there. He had always been a very sociable chap and so really enjoyed the attention, interaction with the other residents the music. I visit regularly (and still do) and am made most welcome.

I consider that Ferndale Residential Care Home provides exceptional high quality care. It was recommended to me by essentially everyone I talked to (e.g social workers, doctors) when I was seeking care for my mother, who has Alzheimer's Dementia. My mother was phased in slowly over a year, which worked very well. She is very happy here.

I consider that Ferndale is extremely well managed in all respects.

Thank you

Ferndale has been extremely welcoming to my mother. We have been very impressed by the care, love and consideration given to her and the other residents, by all the staff. My mother has become established and happy at Ferndale in the short time she has been there, we cannot speak too highly about the staff.