Heathfield (Horsham) Ltd

88 Hurst Road, Horsham RH12 2DX

Heathfield (Horsham) Ltd offers a relaxing residential environment for older adults with care needs, available for respite stays and well located for nearby amenities. Their aim is to provide a safe, comfortable home where friends and family are always welcome and where Residents are able to remain fully independent.

The home has a lounge for socialising, together with an air-conditioned conservatory and a walled garden, while modern care equipment such as assisted bathing facilities also add to customer satisfaction.

Regular outings and entertainments are organised as part of the service, with an active lifestyle crucial to the home's long-term aims.

A full laundry service is provided without extra charge and a newspaper delivery service exists for Residents who wish to buy newspapers or magazines. Services such as chiropody and hairdressing are available on a regular basis on the premises.

An additional feature is short-stay rooms for those requiring full board and care for a short period only. This would benefit persons currently cared for in their own home, requiring a short break.

Owner: Heathfield (Horsham) Ltd

Person in charge: Jennifer Mary Backelandt (Care Manager)

Local Authority / Social Services: West Sussex County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 36 Service Users

Registered Care Categories*: Old Age • Physical Disability • Sensory Impairment

Admission Information: Ages 65+.

Single Rooms: 36

Rooms with ensuite WC: 18

Weekly Charges Guide: Personal Care Single £570 – £670 (These prices are only a guideline, please contact Heathfield (Horsham) Ltd to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Respite Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Heathfield (Horsham) Ltd: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 7.6 (maximum of 10) for Heathfield (Horsham) Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 7 Reviews over all time. This Average Rating is also the rating value for Heathfield (Horsham) Ltd in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.5 for Heathfield (Horsham) Ltd is calculated as follows: ( (44 Excellents x 5) + (35 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 82 Ratings = 4.5

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.139 Points relating to the number of positive Reviews for Heathfield (Horsham) Ltd is based on 1 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 = 3

    2. Target of 7.2 positive Reviews (36 registered maximum number of service users ÷ 5). 1 Reviews ÷ 7.2 Target = 0.139

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

7.6 Heathfield (Horsham) Ltd has a Review Score of 7.6 (7.639) from 7 Reviews


Average Ratings

  • Excellent
    4
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Heathfield (Horsham) Ltd?

  • Extremely LIKELY
    6
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Heathfield (Horsham) Ltd

  • Daughter of Resident/Service User
    3
  • Resident / Service User
    3
  • Son of Resident/Service User
    1

Heathfield was a great choice! The whole place was clean, my room modern, bright and spotless! The food was good, with choices available, all cooked from fresh on the premises.

The staff were amazing, kind and very helpful, friendly and made me feel at home.
The icing on the cake was a beautiful garden, well laid out (with handrails) and well maintained.

How likely would you be to recommend Heathfield (Horsham) Ltd? Extremely Likely

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Average Rating:   5 out of 5

My mother has been in Heathfield for a month for respite care following 2 heart attacks. I can;t fault the care and cleanliness. Nothing is too much trouble for the staff and visitors are always made welcome. The rooms are warm, cosy and the furniture is all in excellent condition, This is our first experience of a care home and we are really impressed. Would thoroughly recommend.

How likely would you be to recommend Heathfield (Horsham) Ltd? Extremely Likely

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Average Rating:   4.9 out of 5

My mother has been in Heathfield for almost 2 months. She is very settled and happy. I cannot find any faults. The staff are kind and considerate. The home is immaculate. Mother is eating well and enjoying the food. Entertainment is provided in the lounge which is enjoyed by all.

How likely would you be to recommend Heathfield (Horsham) Ltd? Extremely Likely

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Average Rating:   4.7 out of 5

Thankfully arrived at Heathfield p.m. Xmas Eve after needing to leave a clinic when they closed at midday until 4/1/16. Happy to return there, having stayed in 2011 - welcomed by the same warm hearted home, many of the same staff - same chef. Food still very good including traditional xmas dinner. Very pleasant homely care home with excellent staff. Would be my personal choice above all others in Horsham if I needed to consider permanent residential care.

How likely would you be to recommend Heathfield (Horsham) Ltd? Extremely Likely

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Average Rating:   4.2 out of 5

Rest after stroke (no 'recovery' really considered at Heathfield).

How likely would you be to recommend Heathfield (Horsham) Ltd? Likely

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Average Rating:   3.9 out of 5

This care home is a very welcoming and friendly place. The staff are all pleasant and helpful. My mother has had two respite visits there and has nothing but praise for the home. She tells me the food is excellent and plentiful and has enjoyed her stay there.

How likely would you be to recommend Heathfield (Horsham) Ltd? Extremely Likely

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Average Rating:   4.8 out of 5

A friendly, caring home with a nice atmosphere. Staff are cheerful, helpful and friendly. Residents are well looked after. Food is generally appetising and well cooked. The home is not the poshest around but it has a very friendly and homely atmosphere.

How likely would you be to recommend Heathfield (Horsham) Ltd? Extremely Likely

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Average Rating:   4.1 out of 5

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