Heathfield (Horsham) Ltd

88 Hurst Road, Horsham RH12 2DX
Review Us
9.3 42 Reviews
  • Heathfield (Horsham) Ltd, Horsham
Heathfield (Horsham) Ltd offers a relaxing homely residential environment for older adults with care needs, available for permanent and respite stays. Well located for nearby amenities such as the Town and Horsham Park, their aim is to provide a safe, comfortable home where friends and family are always welcome and where residents are able to remain fully independent.

The home has a lounge for socialising, together with an air-conditioned conservatory with an activities area for daily arts and crafts or organised events. A walled garden with pleasant seating areas, while modern care equipment such as assisted bathing facilities also adds to customer satisfaction.

Regular outings and entertainment are organised as part of the service, with an active lifestyle crucial to the home's long-term aims.

A full laundry service is provided without extra charge and a newspaper delivery service exists for residents who wish to buy newspapers or magazines. Services such as chiropody and hairdressing are available on a regular basis on the premises. Shopping is carried out on a monthly basis for residents should they require it.

An additional feature is short-stay rooms for those requiring full board and care for a short period only. This would benefit persons currently cared for in their own home, requiring a short break or considering moving to a home, but want a trial visit.
Show Heathfield (Horsham) Ltd on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 36 Service Users

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1032 – £1217
  • RESPITE Self-Funded Residential Care: £1132 – £1317

The cost of care does not include hairdresser visits (on site) chiropodist visits (on site) any shopping requirements which we can purchase on your behalf .

These prices are only a guideline, please contact Heathfield (Horsham) Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Heathfield (Horsham) Ltd

Person in charge

  • Rachel Hyttner (Registered Care Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2016
  • Number of floors: 2

Room Information

  • Single Rooms (35)
  • Couples/Companion Rooms (0)

Visiting

  • Visitors are welcome into the home at anytime

Parking

  • The home has a small, limited car park at the front of the building

Heathfield (Horsham) Ltd Reviews (42)

9.3

Heathfield (Horsham) Ltd has a Review Score of 9.3 (9.262) out of 10, based on 7 reviews in the last 2 years.
Over all time Heathfield (Horsham) Ltd has 42 reviews.

Overall Experience
  • 30
  • 11
  • 1
  • 0
  • 0
Date Published
  • 42
  • 3
  • 3
  • 7
  • 35
Reviewer Connection to Heathfield (Horsham) Ltd
  • 16
  • 8
  • 6
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 42, showing 1-20
Review from E C (Godson of Resident) published on 18 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Godmother was a resident for 18+ months in another care home in Horsham. Initially it suited her needs. The reputation of Heathfield is excellent and since moving her in we have not been disappointed. Particular to note the food provided, with choice, is very good. We are more than pleased with the
interaction of the lovely staff!
Reply from Sharon Hamilton, General Manager at Heathfield (Horsham) Ltd

Thank you for taking the time to feedback. We are delighted to read that you are pleased with the care being given to your Godmother and that there is a great choice in foods offered. Our Staff really do go above and beyond to ensure Residents are home from home and that they feel safe and cared for. Your kind comments will passed to all of the Staff.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from V B (Daughter of Resident) published on 9 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother moved in a few months ago at 90, and she feels very positive about being at Heathfield. The staff are kind and caring, always on hand to assist her, and it is a friendly environment. There are trips out and low key activities to take part in. Her room overlooks the garden and she really enjoys
listening to the birds. Her room is fairly small but we were able to take in personal furniture to make it feel like hers. She particularly enjoys the food and film club, and just sitting in the garden. Visitors are welcome at any time, it feels like a community.
Reply from Sharon Hamilton, General Manager at Heathfield (Horsham) Ltd

Thank you very much for the lovely feedback, we are so glad to have your mother with us at Heathfield and that she enjoys living here. We aim to make sure that each and everyone is made to feel welcome in our homely environment. As a not-for-profit organisation our activities and trips out are paid for through fundraising and donations by staff and through the generosity of others and we pride ourselves on offering a homely environment for our wonderful Residents, their friends and their families.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Pam O (Daughter of Resident) published on 9 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was admitted to hospital on 3 occasions December - January '25. The staff were exemplary, reactive to her care and alerted the emergency services with no hesitation.
The staff are sensitive and responsive to her needs. She is very happy in her surroundings. Activities are resident led with
additional people coming to the home to entertain.
It truly is a delightful care home - one which radiates real care and understanding of the residents.
Reply from Sharon Hamilton, General Manager at Heathfield (Horsham) Ltd

Thank you for your kind feedback which I will certainly share with the Staff. As a not-for-profit home we pride ourselves in the care that is delivered and the activity opportunities that are presented to Residents and that everyone, including friends and families are made to feel welcome and at home here.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Mark W (Son of Resident) published on 15 August 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum moved in here a few months ago and our experience has been very positive. Staff are kind and helpful, also low turnover which is important. Room is small but has everything Mum needs. Food generally good and there is an option of eating in room if required.
Building is older than some so has limitations
like narrow corridors and older bathrooms but nothing that detracts from care.
Overall very happy and feel Mum is in a safe environment.
Reply from Kirsty Ryan, Administration Manager at Heathfield (Horsham) Ltd

We thank you for the feedback and appreciate your comments about our home. We are pleased that she feels safe and cared for.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from P C (Resident) published on 27 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
They do their best to make you feel at home.
Reply from Sharon Hamilton, General Manager at Heathfield (Horsham) Ltd

Thank you for the feedback and we are glad to hear that our staff make you feel at home here at Heathfield.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Vanessa W (Daughter of Resident) published on 8 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has said every time I have visited how kind everyone is. She has felt very safe and well looked after. I have found all the staff to be very welcoming every time I have been to Heathfield and they have shown how caring they are by wasting no time in calling the GP when they were concerned
about her.
Reply from Kirsty Ryan, Administration Manager at Heathfield (Horsham) Ltd

Thank you very much for spending the time leaving us a review and for the kind words about our home. We appreciate this feedback!

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Linda H (Resident) published on 20 September 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Since becoming a resident I have settled in well. I like the majority of residents and staff. The home provides a selection of activities such as film club or Scrabble. As well as having a lovely garden to enjoy.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Elizabeth G (Resident) published on 15 September 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mostly a good atmosphere if a trifle rushed, always hurried. I do appreciate carers have a lot to get through, so time is important. One staff member is particularly good, also the lounge and sun room are quite tastefully done and welcoming. I'm 93 now and feel quite safe.
Reply from Michelle Hubbard, Care Manager at Heathfield (Horsham) Ltd

Thank you for your for your review, your feedback is important to us as it helps us to look at areas and make the necessary improvements.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from H B (Daughter-in-law of Resident) published on 15 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law has been at Heathfield for 18 months, moving in from her own home at the age of 95. Such a big change for her but the staff and mainly the management were outstanding. Their patience in helping her each day to feel at home and comfortable in her new surroundings made things for her
and us so much easier. With regret, all parties feel now is the time for Mum to go into a nursing home. This will be a very sad day for her, also my husband and I but we cannot thank the home enough for all they have done for her and we would highly recommend Heathfield to any family who needs support with their loved ones.
Reply from Michelle Hubbard, Care Manager at Heathfield (Horsham) Ltd

Thank you for the lovely review, it is much appreciated.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Gary R (Son of Resident) published on 15 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been admitted for two weeks of respite care with a view to permanent residency. She has been assessed by Heathfield during this time and has settled in surprisingly well. We are very impressed by the care and consideration provided by all the staff and very much hope she will be able to
stay as long as possible.
Reply from Michelle Hubbard, Care Manager at Heathfield (Horsham) Ltd

Thank you for your lovely response, I am pleased that your mum has decided to become a permanent resident.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Joan P (Resident) published on 14 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have no complaints at all, as all of the staff are most helpful. The food is very good. I like to ask for small portions as I don't like to leave any food at all. I love to walk in the fresh air a few times a day - weather permitting.
Reply from Michelle Hubbard, Care Manager at Heathfield (Horsham) Ltd

Thank you for your lovely review. The management is in the process of revamping planned activities. I will speak to our chefs to ensure that you receive the portion size of meals that suites you.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from G M (Daughter of Resident) published on 13 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Nothing is too much trouble for all the staff. They are kind and caring.
It's a home-from-home with only 35 residents.
My mum is very happy and settled quickly. And as Heathfield is a charitable trust it's good value and the money goes into caring for its residents.
We could not recommend more highly.
Reply from Kirsty Ryan, Administration Manager at Heathfield (Horsham) Ltd

Thank you for your feedback, your supportive and kind comments are much appreciated.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from P G (Sister of Resident) published on 11 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Heathfield is a beautiful care home which is very pleasant to visit. Always spotlessly clean does not smell. The food is plentiful and well-presented. The staff are all very caring and polite and helpful.
Reply from Kirsty Ryan, Administration Manager at Heathfield (Horsham) Ltd

Thank you for your kind words about our home, we are grateful for your feedback.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Stephen H (Son of Resident) published on 8 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our father always spoke so highly of all the colleagues, from the management team, carers, and catering colleagues. I would agree wholeheartedly, our father was looked after in a very caring, but unassuming way, as we were when we visited him, nothing was too much trouble.
Reply from Kirsty Ryan, Administration Manager at Heathfield (Horsham) Ltd

Your feedback is much appreciated, thank you for the very kind words.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Joy C (Friend of Resident) published on 6 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am the sole carer for my friend who moved into Heathfield four years ago. I confidently know she is well looked after and all her needs are met. I am fully informed of any changes and circumstances that may involve her. The staff are always welcoming and have time to listen to any concerns that may
arise.
Reply from Kirsty Ryan, Administration Manager at Heathfield (Horsham) Ltd

Thank you for your lovely feedback and kind words about our home.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Alison H (Niece of Resident) published on 6 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Aunt became a resident of Horsham Heathfield after a spell in hospital and unable to live independently. She has settled well there. She reports the staff are friendly and nothing too much trouble.
Reply from Kirsty Ryan, Administration Manager at Heathfield (Horsham) Ltd

Thank you for your lovely feedback. We are always looking to improve our experience for our residents and your ratings help us to act on this.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M H (Daughter of Resident) published on 4 September 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum is well looked after. She has specific needs which are met by the staff. She has her ups and downs. The staff recognise and react accordingly. The room is always spotlessly clean and her ensuite bathroom. The whole house is well maintained and access using the stair lift is good.
Reply from Kirsty Ryan, Administration Manager at Heathfield (Horsham) Ltd

Thank you for your lovely feedback. We are always looking to improve our experience for our residents and your ratings help us to act on this.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from T S (Daughter of Resident) published on 4 September 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Convenient access times. Staff are available to ask questions about the care of my mother. Food and hygiene are good.
All staff very friendly and helpful when needed.
Only point of dissatisfaction is that clothes we have brought in I have had to sew names into, but I was repeatedly advised that there
should be tags for clothing for each resident's room.
Reply from Kirsty Ryan, Administration Manager at Heathfield (Horsham) Ltd

Thank you for your feedback, this is valuable in helping us improve our services. We are sorry to hear about the experience with our tagging system, we will ensure this is dealt with immediately. Our apologies for any distress this may have caused you.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Raymond H (Brother of Resident) published on 4 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother has been a resident in Heathfield for over a year now, after suffering a stroke. He has nothing but praise for the care he has received right from the beginning. He tells me that the staff are very caring and that the chef always produces excellent meals. The staff are welcoming when we visit
and the home feels friendly and beautifully kept. Communication is good and I am always kept well informed about my brother's health. I would definitely recommend this care home. It is well run and it is reassuring to know that it is run on a not-for-profit basis, with excellent management.
Reply from Kirsty Ryan, Administration Manager at Heathfield (Horsham) Ltd

Thank you very much for your lovely feedback. It is very valuable to all staff as these kind of words boost staff moral.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jan S (Daughter of Resident) published on 4 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Heathfield is quite a small care home and therefore the staff know the residents well. The staff are friendly and very caring and always happy to spend time with the residents and chat. They are quick to spot any health issues and act upon them. The food is of good quality and menus vary with a good
choice of meals each day. The standard of cleanliness is high and there always seems to be a cleaner working throughout the day. Activities are arranged on weekdays varying from musicians from outside, films, crafts, chair exercises etc. Residents always appear well looked after and well dressed.
Reply from Kirsty Ryan, Administration Manager at Heathfield (Horsham) Ltd

Thank you for your lovely feedback and kind words about our home, your time to complete a review is appreciated.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.3 (9.262)

Overview of Review Score

The Review Score of 9.3 (9.262) out of 10 for Heathfield (Horsham) Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 7 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.590 for Heathfield (Horsham) Ltd is calculated as follows: ( (53 Excellents x 5) + (26 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 83 Ratings = 4.59
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.672 Points relating to the number of positive Reviews for Heathfield (Horsham) Ltd is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2. 7 Positive Reviews ÷ 7.2 = 0.972
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Feb 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (0)

Meet the Team (3)

No image found

Sharon Hamilton

Job Title: General Manager Joined: 2023

Sharon joined Heathfield in June 2023 after many years working in both private healthcare and the NHS as a senior manager.

No image found

Rachel Hyttner

Job Title: Registered Care Manager Joined: 2024

Rachel joined the team in August 2024 and brings with her a wealth of experience within the Care sector.

No image found

Kirsty Ryan

Job Title: Business Manager Joined: 2014

Kirsty joined the team in 2014 and is responsible for Finance, Contracts and administration at Heathfield

Frequently Asked Questions about Heathfield (Horsham) Ltd

What types of Care is Heathfield (Horsham) Ltd registered for?

Older Person Care, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Heathfield (Horsham) Ltd have?

There are 35 Single Rooms.

What are the Facilities & Services at Heathfield (Horsham) Ltd?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Heathfield (Horsham) Ltd to the centre of Horsham?

0.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Heathfield (Horsham) Ltd to verify any information. View our terms and conditions. Heathfield (Horsham) Ltd has an Enhanced Service - more info.