Heathfield (Horsham) Ltd

88 Hurst Road, Horsham RH12 2DX
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9.3 42 Reviews
  • Heathfield (Horsham) Ltd, Horsham
Heathfield (Horsham) Ltd offers a relaxing homely residential environment for older adults with care needs, available for permanent and respite stays. Well located for nearby amenities such as the Town and Horsham Park, their aim is to provide a safe, comfortable home where friends and family are always welcome and where residents are able to remain fully independent.

The home has a lounge for socialising, together with an air-conditioned conservatory with an activities area for daily arts and crafts or organised events. A walled garden with pleasant seating areas, while modern care equipment such as assisted bathing facilities also adds to customer satisfaction.

Regular outings and entertainment are organised as part of the service, with an active lifestyle crucial to the home's long-term aims.

A full laundry service is provided without extra charge and a newspaper delivery service exists for residents who wish to buy newspapers or magazines. Services such as chiropody and hairdressing are available on a regular basis on the premises. Shopping is carried out on a monthly basis for residents should they require it.

An additional feature is short-stay rooms for those requiring full board and care for a short period only. This would benefit persons currently cared for in their own home, requiring a short break or considering moving to a home, but want a trial visit.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 36 Service Users

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1032 – £1217
  • RESPITE Self-Funded Residential Care: £1132 – £1317

The cost of care does not include hairdresser visits (on site) chiropodist visits (on site) any shopping requirements which we can purchase on your behalf .

These prices are only a guideline, please contact Heathfield (Horsham) Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Heathfield (Horsham) Ltd

Person in charge

  • Rachel Hyttner (Registered Care Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2016
  • Number of floors: 2

Room Information

  • Single Rooms (35)
  • Couples/Companion Rooms (0)

Visiting

  • Visitors are welcome into the home at anytime

Parking

  • The home has a small, limited car park at the front of the building

Heathfield (Horsham) Ltd Reviews (42)

9.3

Heathfield (Horsham) Ltd has a Review Score of 9.3 (9.262) out of 10, based on 7 reviews in the last 2 years.
Over all time Heathfield (Horsham) Ltd has 42 reviews.

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Reviewer Connection to Heathfield (Horsham) Ltd
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Review from Angela C (Daughter of Resident) published on 4 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent standard of care and commitment to all the residents. A wonderful team runs Heathfield and I have never had any worries about any issues I may have raised as everything is acted upon straight away with always full information passed to me. I would recommend Heathfield without reservation.
Everyone is wonderful.
Reply from Kirsty Ryan, Administration Manager at Heathfield (Horsham) Ltd

Thank you for your lovely feedback and kind words about our home.

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Review from Margaret S (Daughter-in-law of Resident) published on 19 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mother in law was very happy during her week respite stay, the staff were all welcoming and friendly.
It gave as peace of mind while away on holiday.
She was able to have her hair done and the option of joining in with activities.
She would be happy to stay there again.
Reply from Kirsty Ryan, Administration Manager at Heathfield (Horsham) Ltd

Thank you for the kind words about our home. We are grateful for this feedback!

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Review from J W (Daughter of Resident) published on 12 July 2022 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Home was comfortable and staff were caring. Food was plentiful, appropriate and very good. My mother was on respite for about four weeks with a view to becoming a permanent resident. Unfortunately, my mother's health deteriorated and communication with the family was not good. Management assumed my
mother was showing signs of dementia; in fact her heart was failing and she had periods of delirium. Despite requests for my mother to be seen by her GP, this did not happen and she ended up going to A&E, she was admitted and sadly died. This may have been inevitable but better understanding of her condition and better communication with her GP and family would have helped.
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Review from Irene W (Niece of Resident) published on 7 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My 92-year-old aunt came to stay for respite with a view to permanent residency. Just a few days into her stay unfortunately there was a short lockdown. Sadly this is affected her mentally as she was confined to her room. The staff were brilliant but despite their best efforts she lost the will to live,
and died peacefully in her sleep. It was very sad as I'm certain she would have really enjoyed some fun and company at Heathfield.
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Review from Chris H (Son of Resident) published on 13 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Despite difficult conditions due to the pandemic, the staff were very helpful when we were looking for a new home for my father. On his arrival, they were very welcoming and very organised with respect to things like medication and diet. My father has been thoughtfully looked after in his final few
weeks and a sensitive care plan for him put together.
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Review from Jackie F (Daughter of Resident) published on 13 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum really enjoys staying at Heathfield for respite care, the keyword is care - she feels looked after and treated as an individual.
She loves the company and the excellent meals, even these seem to cater for individual likes and dislikes.
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Review from Ian R (Son of Resident) published on 1 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother who is in her nineties and lives independently came here for two weeks respite after an eye operation in mid-June. She has been treated with nothing but warmth, kindness and patience during her stay. The room, food and facilities are excellent.
The staff are helpful and professional and I
don't believe we could find a better place for her - she has extended her stay twice so far!
It's good to find somewhere that you trust the people to look after someone you love.
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Review from N H (Daughter of Resident) published on 5 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Heathfield is an excellent, well managed residential care home with well trained and caring staff. Sadly my mother did not appreciate all this and terminated her two week trial period after three nights. I was impressed by the standards of cleanliness and the efforts made to include residents in activities.
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Review from N N (Nephew of Resident) published on 10 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care provided to my aunt was excellent and her time at Heathfield was a great improvement and a happy time for her. The care is with respect, kindness and dignity and is a shining example to the caring sector.
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Review from Jeni S (Daughter of Resident) published on 12 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother needed extra care at Christmas time last year and we were lucky enough to find a respite room at Heathfield. She settled in well and decided to make it her permanent home. As a family, we couldn't ask for better love and care that she is receiving. She is always busy with a well-structured
activities team and nothing is too much trouble. The chef provides well-cooked interesting meals with delicious homemade cakes etc.
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Review from Shirley H (Niece of Resident) published on 21 June 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
It is hard to review when you are not there all the time but from the 'outside looking in' this is a very happy and kind place, my aunt is content. All the staff are Angels and let's face it, they are the care home and make it what it is.
Heathfield may not be spacious or modern and probably struggle
for lack of any updated equipment but they certainly do a good job from my eyes with what they have.
It would be all our loss without Heathfield.
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Review from W S (Respite Resident) assisted by family/friend published on 7 May 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Went in for respite. Stayed 3 weeks. Felt rested and able to go back home.
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Review from S C (Daughter of Resident) published on 27 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum stayed for 5 weeks whilst dad was in hospital. She was well looked after. Staff excellent and went to extra lengths to make sure mum was happy and comfortable. Thank you, Heathfield.
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Review from Barbara S (Resident) published on 5 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
After a fall I was needing care and respite I knew of Hesthfirld and was able to stay for 2 weeks a good experience even if unexpected.
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Review from Joan W (Respite Resident) published on 23 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Recommended by a resident.
Every care and attention was excellent, also food and cleanliness. Very nice ensuite room.
Will be returning for future respite care in August and September 2018.
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Review from Viv S (Resident) published on 17 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Heathfield was a great choice! The whole place was clean, my room modern, bright and spotless! The food was good, with choices available, all cooked from fresh on the premises.


The staff were amazing, kind and very helpful, friendly and made me feel at home.
The icing on the cake was a beautiful

garden, well laid out (with handrails) and well maintained.
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Review from Janet F (Daughter of Resident) published on 12 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been in Heathfield for a month for respite care following 2 heart attacks. I can;t fault the care and cleanliness. Nothing is too much trouble for the staff and visitors are always made welcome. The rooms are warm, cosy and the furniture is all in excellent condition, This is our first
experience of a care home and we are really impressed. Would thoroughly recommend.
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Review from David R (Son of Resident) published on 27 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been in Heathfield for almost 2 months. She is very settled and happy. I cannot find any faults. The staff are kind and considerate. The home is immaculate. Mother is eating well and enjoying the food. Entertainment is provided in the lounge which is enjoyed by all.
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Review from Jean S (Resident) published on 14 January 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Thankfully arrived at Heathfield p.m. Xmas Eve after needing to leave a clinic when they closed at midday until 4/1/16. Happy to return there, having stayed in 2011 - welcomed by the same warm hearted home, many of the same staff - same chef. Food still very good including traditional xmas dinner. Very
pleasant homely care home with excellent staff. Would be my personal choice above all others in Horsham if I needed to consider permanent residential care.
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Review from Eric A (Resident) published on 14 January 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Rest after stroke (no 'recovery' really considered at Heathfield).
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Current Review Score: 9.3 (9.262)

Overview of Review Score

The Review Score of 9.3 (9.262) out of 10 for Heathfield (Horsham) Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 7 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.590 for Heathfield (Horsham) Ltd is calculated as follows: ( (53 Excellents x 5) + (26 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 83 Ratings = 4.59
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.672 Points relating to the number of positive Reviews for Heathfield (Horsham) Ltd is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2. 7 Positive Reviews ÷ 7.2 = 0.972
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Feb 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (3)

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Sharon Hamilton

Job Title: General Manager Joined: 2023

Sharon joined Heathfield in June 2023 after many years working in both private healthcare and the NHS as a senior manager.

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Rachel Hyttner

Job Title: Registered Care Manager Joined: 2024

Rachel joined the team in August 2024 and brings with her a wealth of experience within the Care sector.

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Kirsty Ryan

Job Title: Business Manager Joined: 2014

Kirsty joined the team in 2014 and is responsible for Finance, Contracts and administration at Heathfield

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