Highgrove House Care Home

32/34 Winchester Road, Worthing BN11 4DH
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9.9 31 Reviews
  • Highgrove House Care Home, Worthing
A quality residential care home established over 30 years with an excellent reputation locally offering personalised care for the elderly for short and long stay, day care, respite, convalescence, and rehabilitation, in a warm, friendly and luxury homely environment. it offers personal care for the elderly, frail and those with diagnosis of dementia/Alzheimer's. Most residents come to Highgrove House via personnel referrals.

Highgrove House consists of 19 bedrooms all en-suite, some with walk-in showers and bathrooms, fully furnished to the highest standards, 2 lounges, a dining area and a large conservatory that overlooks the private and established garden. Specialist bathing facilities are also provided. Many rooms with original period features.

It provides fresh daily home cooked food prepared by its chefs on site.

Family and friends are always welcome to join in with the daily activities and regular outings that are organised at the home.

Delicious and varied meals are prepared on site daily by its own chef using locally sourced ingredients and are tailored to suit individual requirements.

Highgrove House was rated "Good" in all categories by CQC in 2018.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 20 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1200 – £1420
  • Self-Funded Residential Dementia Care: £1300 – £1560
  • RESPITE Self-Funded Residential Care: £1200 – £1420
  • RESPITE Self-Funded Residential Dementia Care: £1300 – £1556

These prices are only a guideline, please contact Highgrove House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Karen Lisher (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • All residents assessed for care needs before admission
  • Ages 45+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2025
  • Number of floors: 2

Room Information

  • Single Rooms (18)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (18)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Visiting

  • Residents families, friends and others are welcome to the Highgrove home at any time during the day and evening and weekends .

Parking

  • Available on site

Highgrove House Care Home Reviews (31)

9.9

Highgrove House Care Home has a Review Score of 9.9 (9.872) out of 10, based on 13 reviews in the last 2 years.
Over all time Highgrove House Care Home has 31 reviews.

Overall Experience
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  • 5
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Date Published
  • 31
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Reviewer Connection to Highgrove House Care Home
  • 17
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Total of 31, showing 1-20
Review from Carol W (Case Manager) published on 3 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
- Manager and care staff know residents and family very well.
- Able to provide any information required.
- Clean, bright, highly engaged, friendly atmosphere.
Staff very efficient, professional yet caring. Everyone who enters is treated like an old friend.
I have no concerns about any of the residents
at the Home. Staff fully engage with visiting clinicians, medical professionals and casual visitors. The interaction between care staff and residents which I have witnessed on several occasions is superb.
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Review from Ruth A (Daughter of Resident) published on 28 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our father was a resident at Highgrove House for over a year. The care he has received has been simply exceptional. The team are compassionate, skilled, kind and respectful and communication is good.
When you entrust your beloved Dad to be cared for by others you hope that they will be treated with
respect and given the dignity he deserves and I can honestly say that this has been the case in his time at Highgrove. He has felt safe and looked after. The facilities and food are good and plentiful and he's
enjoyed the activities such as art and music and he's found a great love of singing whilst there!
My brother and I are so grateful. Thankyou.
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Review from C L (Daughter of Resident) published on 13 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum very happy at Highgrove. Homely atmosphere. Lovely Garden. Excellent homemade food. Staff very caring and friendly, appears to have high staff retention.
Reply from Jas Chahal, Director at Highgrove House Care Home

Thank you so much for taking your time to do this review, we value all your feedback. It strives the Highgrove to continue to do an outstanding work in supporting our residents and their families.

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Review from H S (Sister of Resident) published on 13 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Great to visit my brother, well dressed and sometimes joining in with the entertainment. The care given by the carers is great. My brother praises all the food that he is given, by what he says there is plenty of variety. When my sister and I visit we are always offered tea and cake and it is always
lovely. Overall I think I am happy with everything about High Grove House.
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Review from Kevin M (Daughter of Resident) published on 6 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Such a lovely home, the family atmosphere is second to none, we couldn't ask for a better place for my mother to be cared for.
The staff are all so friendly and we are kept up to date with any issues/changes.
Reply from Jas Chahal, Director at Highgrove House Care Home

Thank you so much for your review and feedback. Our team continues to strive to provide an outstanding care for all our residents and make it welcoming and friendly environment for everyone.

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Review from S T (Sister of Resident) published on 6 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am not here a lot but all the visits have been friendly and obliging staff.
The snacks, tea and coffee time include cake etc.
I have not seen a room or meals as served nor do I deal with financial, so no answer.
Facilities are restricted to as seem short visits.
In general I do not think my
brother could be in a better place.
Reply from Jas Chahal, Director at Highgrove House Care Home

Thank you so much for your wonderful feedback, our team take tremendous provide in making sure our residents and their loved ones feel at home and welcome at Highgrove House at all times.

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Review from Adrie D (Regular Volunteer) published on 24 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
After more than two years as a volunteer at this excellent care home, I want to share what I enjoy about the home. My role has been to lead fortnightly painting sessions as a volunteer, after my retirement as a mental health nurse specializing in dementia care. The environment at Highgrove House Care
Home is designed to meet the needs of people with dementia. There is good signposting and reminders around the house to keep people in touch with the time, date and place where they are living, with attention to the seasons and relevant calendar events. Photographs and artwork are placed to encourage conversation with the residents which helps to orientate them and helps them to feel part of a home. The residents are kept in touch with the community through regular community events where they, their families and volunteers come together. The care team is motivated and committed because of energetic and skilful leadership.
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Review from Clare B (Daughter of Resident) published on 21 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very well-managed home-from-home care home.
Plenty of entertainment and interaction from the staff.
Good quality food which is varied with choices.
All the staff we have met are very professional and there doesn't seem to be a high turnaround of staff which makes the stay less anxious for our father.
Family
members are welcome to visit anytime with no time limit restraints.
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Review from Mary P (Daughter of Resident) published on 26 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
When I was looking for a care home for my mum, Highgrove House was the first one that we visited and we were so impressed by the friendly staff, homely feel, and cleanliness that we didn’t need to visit anymore.
My mum who is 101 years old has been a resident for 2.5 years and the care she has received
has been excellent. The staff are always friendly, making her laugh and encouraging her to get involved with the various activities that they provide. The food is all homemade and the chef understands all the resident's needs.
When it was her 100th birthday they held a garden party for the family and all the residents joined in with afternoon tea and a special birthday cake, the mayor came as well!
The care home has arranged various outings which the residents enjoy, along with with their family and friends.
Reply from Jas Chahal, Director at Highgrove House Care Home

Thank you so much for your excellent feedback and support as always. We would like to take this opportunity to say how much our team feel valued and encouraged by your participation in our activities and events at Highgrove House.

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Review from Jane C (Daughter of Resident) published on 25 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother moved into Highgrove a few months ago. She has dementia and I was concerned it would be hard for her to settle into a different environment. Fortunately the care and attention to detail of her needs/routine has meant that she immediately felt at home and is very happy and settled. The staff
are outstanding and the effort everyone goes to ensure they have daily activities is really good. It was important for me my mother was in the company/enjoying activities/meal times with other people instead of being in her own room for many hours by herself. The food is outstanding and the chef takes great pride in cooking from scratch with lots of choice. Families and visitors are made very welcome at any time. Her personal care is also excellent and it makes me happy to see her and other residents looking so well cared for, a sign of how attentive and caring the staff are. I feel very fortunate I chose Highgrove House for my mother.
Reply from Jas Chahal, Director at Highgrove House Care Home

Thank you for the feedback and it's nice to know your mum is settling in nicely and that you have chosen our home for her.

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Review from Sue C (Niece of Resident) published on 25 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have medical power of attorney for my uncle. He has been at Highgrove House for 10 months. As a family we have been delighted with the care he has received. The staff are all very caring and personable. The home is very well managed and has a warm, welcoming family atmosphere. There is a varied programme
of stimulating activities for residents that my uncle really enjoys. The home-cooked food is also excellent. Residents are treated as individuals and the staff know them all very well. My uncle is extremely happy at Highgrove House and I would highly recommend it.
Reply from Jas Chahal, Director at Highgrove House Care Home

Thank you for the feedback and great to know you and your uncle are happy with our home and the staff.

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Review from Lesley B (Daughter of Resident) published on 25 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Wholeheartedly recommend Highgrove House.
My mum has been a resident for almost two years, I was impressed by how quickly she settled in and how happy she is there.
All staff are friendly, warm, attentive and professional.
Way to go team Highgrove!
Reply from Jas Chahal, Director at Highgrove House Care Home

Thank you so much for your review and positive feedback. Our team takes pride in the quality of care they provide to the residents as their own family and loved ones.

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Review from Sandra R (Daughter of Resident) published on 17 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Highgrove House is a wonderful place, I am so glad that I found it. It has a homely atmosphere, with caring staff who give the place a family feel. They have made mum feel very comfortable and safe. Mum, who sadly has dementia, has taken part in a very wide range of activities since she arrived 6 months
ago. She participates and enjoys so much and it’s great to see. Making pasta was a completely new experience for her. The home is lovely and warm, and there is AC in the lounge for hot weather. All areas are kept clean and tidy with no lingering odour issues. The food is excellent and as a result, mum has started eating properly since she arrived. We as visitors get a friendly hospitable welcome, again, like family.
If Mum has had any issues, the staff have acted straight away and always let me know. I also feel comfortable raising any concerns with staff and management. Importantly, Mum is happy, healthier, and safer here. Without a doubt, Highgrove House and its staff are excellent!
Reply from Jas Chahal, Director at Highgrove House Care Home

Thank you so much for your lovely feedback Sandra. So glad to hear that your mum enjoys living at Highgrove House.

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Review from Sarah-Jane R (Daughter of Resident) published on 28 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was a resident at Highgrove House for 20 months and sadly passed away in May 23. She couldn’t have received better care while she was there. The staff are compassionate, kind, and professional. The atmosphere in the home is a very happy, peaceful one. The residents are not left to vegetate
but are encouraged to join in with numerous activities and we have attended quite a few events. One of my favourites last year was the small animal afternoon – a great laugh. My mother had a stroke and when she left the hospital, we transferred her from the place she had been 'dumped' to Highgrove, she was bedridden at the time. With care, patients and encouragement they not only got her walking (she was always a very strong-minded woman) but walking without a walking aid. We were always welcomed when we visited, and I take away many happy memories of her final time with us thanks to the staff at Highgrove.
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Review from M A (Daughter of Resident) published on 22 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was a resident at Highgrove House Care Home for nearly 3 years. The love and care she received throughout that time was second to none. During the difficult last 2 years the staff remained cheerful and positive and did everything they could to keep families in touch with each other. Unfortunately,
my mum passed away last month and again the care and love shown to both my mum and myself was exceptional. I can’t thank the staff enough for all they did.
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Review from Carole C (Friend of Resident) published on 20 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been so impressed and reassured by the professionalism and consideration shown by all of the staff at Highgrove, particularly during these challenging times. The phone has always been answered promptly and it has been lovely to hear about all of the stimulating activities put on by the staff
for the residents. I know my friend enjoyed the indoor gardening in particular. Thank you.
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Review from Chrissie G (Granddaughter of Resident) published on 20 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My nan lived at Highgrove House Care Home for a good few years. The staff were all so lovely and really helped her to settle in, making it feel like home for her. They always did lots of different activities, with people coming in to do some singing with them or some arts and crafts. They also held
days where everyone, including relatives, could come for a BBQ, some games and even to watch a panto at Christmas time.
I was very lucky to of found such a lovely home for my nan to move into and they were not only there for my nan but were also there for myself as well. Any questions, concerns or worries and the staff would be more than helpful. They kept me informed of everything and treated everyone like family.
My nan spent her last days at Highgrove House Care Home and she couldn’t have been looked after or made more comfortable than what she already was.
Staff were there to support me and the family through my nan's last days and this will never be forgotten.
Thank you.
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Review from Yvonne B (Friend of Resident) published on 18 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dear friend resided with you from November 2019, sadly she passed away this month. From the beginning of her time with you, she was welcomed into the loving family atmosphere of Highgrove. I went around many other care homes searching for the right one and really struck gold when I found Highgrove.
From the very first interview I had with them they were professional and caring and I knew that my friend would be happy here. She loved joining in with all the activities provided and had such fun. Throughout her stay, I was kept informed of her wellbeing without having to chase. I cannot thank or praise the team enough for their amazing care and how they all cherished and loved her.
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Review from Heather C (Daughter of Resident) published on 28 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum passed away in September 2020, but I know that mum's life was extended and enriched by moving to Highgrove House five years ago. To put it simply, she was so well-loved by all there and so well looked after, she lived far longer with the soul-destroying Alzheimer's than she would have in her own
home. Her final months, during Covid, were with her friends and, what had become, her 'family'. Thank you.
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Review from Angela W (Daughter of Resident) published on 3 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Highgrove Care Home is the most wonderful place and I cannot recommend it highly enough; from the warm welcome at the front door to the beautiful individual rooms and the caring, compassionate nature of every member of the dedicated staff. When my mum came here just over a year ago she settled in quickly,
loving every moment and joining in with the daily activities and making new friends. She laughed a lot and was happy; something that was, for my sisters and I, a joy to behold. When she had a devastating stroke in early November, the love, kindness and professionalism with which they nursed her through her final days was second to none. My sisters and I will be forever grateful that we found this wonderful place for our beloved Mum to live even though it was for such a short time.
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Current Review Score: 9.9 (9.872)

Overview of Review Score

The Review Score of 9.9 (9.872) out of 10 for Highgrove House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.872 for Highgrove House Care Home is calculated as follows: ( (130 Excellents x 5) + (19 Goods x 4) ) ÷ 149 Ratings = 4.872
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Highgrove House Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 20 registered maximum number of service users is 4, which has been reached with 13 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Sep 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (2)

Karen

Karen Lisher

Job Title: Registered Manager Joined: 2019

I am experienced registered manager and with an extensive experience of running large residential and nursing homes for past 10
years in the West Sussex area. I am qualified as a nurse and have RGN qualification.


I have developed a passion for caring for elderly people and supporting their families inclusive of those living with dementia. I am dedicated to delivering a high standard of care for all residents and relatives. I value all team members and empower them to develop, gain skills and knowledge to help them deliver a high standard of care within regulatory and organisational standards.


I enjoy coming up with innovative ideas for fundraising and the introduction of Annual social events within the homes for residents and staff.

Yvonne

Yvonne Barker

Job Title: Care Manager Joined: 2015

I am experienced nurse and have been working in the health sector my entire career. I have held senior position at various residential and nursing homes. I completed my RGN qualification over 25 years ago.


I have been Care Manager at Highgrove House for last 5 years, prior to this I was a Deputy Manager at another nursing home for 10 years. I am passionate about the exceptional level of care is provided by my Care team to our residents at all times. It is so crucial that our residents feel happy, content, enjoy enriching and rewarding life at Highgrove House every day.

Frequently Asked Questions about Highgrove House Care Home

What types of Care is Highgrove House Care Home registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Highgrove House Care Home have?

There are 18 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Highgrove House Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Highgrove House Care Home to the centre of Worthing?

0.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Highgrove House Care Home to verify any information. View our terms and conditions. Highgrove House Care Home has an Enhanced Service - more info.