Highgrove House Care Home

I fully recommend this home as a happy, nurturing place.

I have no concerns about any of the residents at the Home. Staff fully engage with visiting clinicians, medical professionals and casual visitors. The interaction between care staff and residents which I have witnessed on several occasions is superb.

My brother and I are so grateful. Thankyou.

Mum very happy at Highgrove. Homely atmosphere. Lovely Garden. Excellent homemade food. Staff very caring and friendly, appears to have high staff retention.

Great to visit my brother, well dressed and sometimes joining in with the entertainment. The care given by the carers is great. My brother praises all the food that he is given, by what he says there is plenty of variety. When my sister and I visit we are always offered tea and cake and it is always lovely. Overall I think I am happy with everything about High Grove House.

The staff are all so friendly and we are kept up to date with any issues/changes.

In general I do not think my brother could be in a better place.

After more than two years as a volunteer at this excellent care home, I want to share what I enjoy about the home. My role has been to lead fortnightly painting sessions as a volunteer, after my retirement as a mental health nurse specializing in dementia care. The environment at Highgrove House Care Home is designed to meet the needs of people with dementia. There is good signposting and reminders around the house to keep people in touch with the time, date and place where they are living, with attention to the seasons and relevant calendar events. Photographs and artwork are placed to encourage conversation with the residents which helps to orientate them and helps them to feel part of a home. The residents are kept in touch with the community through regular community events where they, their families and volunteers come together. The care team is motivated and committed because of energetic and skilful leadership.

Family members are welcome to visit anytime with no time limit restraints.

The care home has arranged various outings which the residents enjoy, along with with their family and friends.

Way to go team Highgrove!

I have medical power of attorney for my uncle. He has been at Highgrove House for 10 months. As a family we have been delighted with the care he has received. The staff are all very caring and personable. The home is very well managed and has a warm, welcoming family atmosphere. There is a varied programme of stimulating activities for residents that my uncle really enjoys. The home-cooked food is also excellent. Residents are treated as individuals and the staff know them all very well. My uncle is extremely happy at Highgrove House and I would highly recommend it.

My mother moved into Highgrove a few months ago. She has dementia and I was concerned it would be hard for her to settle into a different environment. Fortunately the care and attention to detail of her needs/routine has meant that she immediately felt at home and is very happy and settled. The staff are outstanding and the effort everyone goes to ensure they have daily activities is really good. It was important for me my mother was in the company/enjoying activities/meal times with other people instead of being in her own room for many hours by herself. The food is outstanding and the chef takes great pride in cooking from scratch with lots of choice. Families and visitors are made very welcome at any time. Her personal care is also excellent and it makes me happy to see her and other residents looking so well cared for, a sign of how attentive and caring the staff are. I feel very fortunate I chose Highgrove House for my mother.

If Mum has had any issues, the staff have acted straight away and always let me know. I also feel comfortable raising any concerns with staff and management. Importantly, Mum is happy, healthier, and safer here. Without a doubt, Highgrove House and its staff are excellent!

My mother was a resident at Highgrove House for 20 months and sadly passed away in May 23. She couldn’t have received better care while she was there. The staff are compassionate, kind, and professional. The atmosphere in the home is a very happy, peaceful one. The residents are not left to vegetate but are encouraged to join in with numerous activities and we have attended quite a few events. One of my favourites last year was the small animal afternoon – a great laugh. My mother had a stroke and when she left the hospital, we transferred her from the place she had been 'dumped' to Highgrove, she was bedridden at the time. With care, patients and encouragement they not only got her walking (she was always a very strong-minded woman) but walking without a walking aid. We were always welcomed when we visited, and I take away many happy memories of her final time with us thanks to the staff at Highgrove.

My mum was a resident at Highgrove House Care Home for nearly 3 years. The love and care she received throughout that time was second to none. During the difficult last 2 years the staff remained cheerful and positive and did everything they could to keep families in touch with each other. Unfortunately, my mum passed away last month and again the care and love shown to both my mum and myself was exceptional. I can’t thank the staff enough for all they did.

I have been so impressed and reassured by the professionalism and consideration shown by all of the staff at Highgrove, particularly during these challenging times. The phone has always been answered promptly and it has been lovely to hear about all of the stimulating activities put on by the staff for the residents. I know my friend enjoyed the indoor gardening in particular. Thank you.

Thank you.

My dear friend resided with you from November 2019, sadly she passed away this month. From the beginning of her time with you, she was welcomed into the loving family atmosphere of Highgrove. I went around many other care homes searching for the right one and really struck gold when I found Highgrove. From the very first interview I had with them they were professional and caring and I knew that my friend would be happy here. She loved joining in with all the activities provided and had such fun. Throughout her stay, I was kept informed of her wellbeing without having to chase. I cannot thank or praise the team enough for their amazing care and how they all cherished and loved her.

Mum passed away in September 2020, but I know that mum's life was extended and enriched by moving to Highgrove House five years ago. To put it simply, she was so well-loved by all there and so well looked after, she lived far longer with the soul-destroying Alzheimer's than she would have in her own home. Her final months, during Covid, were with her friends and, what had become, her 'family'. Thank you.