Highgrove House

32/34 Winchester Road, Worthing BN11 4DH

Owner: Highgrove House Carehome Ltd

Person in charge: Jas Chahal (Director)

Local Authority / Social Services: West Sussex County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 20 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Epilepsy • Hearing Impairment & Deafness • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: All residents assessed for care needs before admission. Ages 65+.

Single Rooms: 18

Shared Rooms: 1

Rooms with ensuite WC: 19

Weekly Charges Guide: Personal Care Single £885 – £1015 (These prices are only a guideline, please contact Highgrove House to find out the exact price for your requirements.) (These prices are only a guideline, please contact Highgrove House to find out the exact price for your requirements.)

Facilities & Services: Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Highgrove House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9 Highgrove House has a Review Score of 9 (8.958)

The Review Score of 9 (maximum of 10) for Highgrove House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 4 Reviews over all time. This Average Rating is also the rating value for Highgrove House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 3 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.708 for Highgrove House is calculated as follows: ( (34 Excellents x 5) + (14 Goods x 4) ) ÷ 48 Ratings = 4.708

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 4.25 Points relating to the number of positive Reviews for Highgrove House is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5

    2. Target of 4 positive Reviews (20 registered maximum number of service users ÷ 5). 3 Reviews ÷ 4 Target = 0.750

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    3
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Highgrove House?

  • Extremely LIKELY
    3
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Highgrove House

  • Son of Resident/Service User
    2
  • Daughter of Resident/Service User
    1
  • Friend of Resident/Service User
    1

We moved mum to Highgrove in May 2017 as her previous home closed with little warning. From our first viewing on a Saturday, all the staff could not have been more helpful, reassuring, attentive and polite. On the day of mum's arrival, her room had been completely redecorated and felt like home from home. The staff went out of their way to make mum feel "at home" as they still do now.

We as a family are very thankful to all the staff involved in her care.

How likely would you be to recommend Highgrove House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Mum has been at Highgrove House for at least three years now and she is very happy. The staff are caring and thoughtful; they treat their guests' families with equal respect and care too. She refers to it as a hotel and is she is very settled. They keep us informed of any problems with her health or emotional well-being and they are quick to contact the doctor, if they have any concerns.
Despite a change of ownership, there have been no changes in the level of care given and we cannot thank them enough.

How likely would you be to recommend Highgrove House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mother has been a resident for some years now and the staff have always been caring - I did my research on this site. The home has been well maintained and indeed improved during her time there. Variety of activities and the food is cooked on site - the comment was made that good food was one of the few blessings that could still be enjoyed as much by residents as outsiders. When visiting I am always warmly greeted and offered tea or coffee.

How likely would you be to recommend Highgrove House? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Highgrove House is a truly 5 star nursing home. The building is beautiful, the rooms are lovely, the staff are amazing and the food is delicious. I have attended many friends and family functions and am always impressed at the lovely family feel of the place too. Every time I have visited during the day there has been some sort of activity going on and residents can also visit Highgrove's beach hut on Goring seafront which is just lovely for families to take their loved one out to. I know people who have used both the day care and residential services and both are excellent.

How likely would you be to recommend Highgrove House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Care Home Idol 2016

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