Highgrove House Care Home

32/34 Winchester Road, Worthing BN11 4DH
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9.9 31 Reviews
  • Highgrove House Care Home, Worthing
A quality residential care home established over 30 years with an excellent reputation locally offering personalised care for the elderly for short and long stay, day care, respite, convalescence, and rehabilitation, in a warm, friendly and luxury homely environment. it offers personal care for the elderly, frail and those with diagnosis of dementia/Alzheimer's. Most residents come to Highgrove House via personnel referrals.

Highgrove House consists of 19 bedrooms all en-suite, some with walk-in showers and bathrooms, fully furnished to the highest standards, 2 lounges, a dining area and a large conservatory that overlooks the private and established garden. Specialist bathing facilities are also provided. Many rooms with original period features.

It provides fresh daily home cooked food prepared by its chefs on site.

Family and friends are always welcome to join in with the daily activities and regular outings that are organised at the home.

Delicious and varied meals are prepared on site daily by its own chef using locally sourced ingredients and are tailored to suit individual requirements.

Highgrove House was rated "Good" in all categories by CQC in 2018.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 20 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Convalescent Care
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1200 – £1420
  • Self-Funded Residential Dementia Care: £1300 – £1560
  • RESPITE Self-Funded Residential Care: £1200 – £1420
  • RESPITE Self-Funded Residential Dementia Care: £1300 – £1556

These prices are only a guideline, please contact Highgrove House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Karen Lisher (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • All residents assessed for care needs before admission
  • Ages 45+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2025
  • Number of floors: 2

Room Information

  • Single Rooms (18)
  • Couples/Companion Rooms (1)
  • Single Rooms with ensuite Wet Room (18)
  • Couples/Companion Rooms with ensuite Wet Room (1)

Visiting

  • Residents families, friends and others are welcome to the Highgrove home at any time during the day and evening and weekends .

Parking

  • Available on site

Highgrove House Care Home Reviews (31)

Total of 31, showing 21-31
9.9

Highgrove House Care Home has a Review Score of 9.9 (9.872) out of 10, based on 13 reviews in the last 2 years. Over all time Highgrove House Care Home has 31 reviews.

Overall Experience

  • 26
  • 5
  • 0
  • 0
  • 0

Date Published

31
6
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13
18

Review from Jane B (Daughter of Resident) published on 30 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend this care home highly enough. The staff treated my mother with nothing but respect and care. She loved being there and the staff truly loved her too. My mother passed away in November during the Covid pandemic (from non-related issues) and the staff did absolutely everything they
could to make her final days memorable for all the right reasons.
More than that they treat relatives brilliantly too. I was always met with the offer of cake and a cup of tea or coffee and while my mum was slowly leaving us all, they looked after myself and my sister like we were residents ourselves.
They sent photos and videos of my mum taking part in activities and handled the whole pandemic with care and sensitivity. Their communication was excellent and the direct input from the owners made it all the more personal.
The rooms are well-appointed, large and bright and my mother had a lovely en-suite bathroom. It was just like a beautiful caring home.

Reply from Jas Chahal, Director at Highgrove House Care Home

Thank you so much for your comments and recommendation. We value all your feedback. This will encourage our team to continue to do their best every day, especially as everyone is working so hard to protect and keep our residents safe during the Covid pandemic.

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Review from Angela C (Daughter of Resident) published on 11 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was much happier after I moved her to Highgrove House, inside its so homely and comfortable like the hotels she stayed in with her late husband. She was well cared for, treated kindly. The food was really good and she enjoyed taking part in most activities. She was fond of her carers, patiently
staff engaged and chatted. The few issues I had were handled and dealt with professionally by the manager.

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Review from Dave G (Son of Resident) published on 29 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful caring environment.
My father was there for a year and was provided with a quality of life way beyond what could have been expected

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Review from Terry H (Son of Resident) published on 21 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident here for 6 years, up to her death. We compared with 3 other homes, and only one came close. The main reasons for the choice was home cooked food and the activities on offer. Frankly, I assumed she would be there less than 6 months, but whilst they can't work miracles, good personalised
care led to her getting stronger and hence the few extra years.


They were ALWAYS welcoming to visitors. They did a very good job of sensitively making me aware that she was in a decline that might lead to her passing. It certainly felt like the staff did genuinely care for the residents as well as meeting practical needs.


I have seen a policy of continuous improvement in the building over the years and I gather more is to come.

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Review from Hayley W (Daughter of Resident) published on 27 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

How very pleased we were that we chose Highgrove House for my mother when the time came due to her mild dementia and mobility. We had been recommended to view Highgrove but decided to view several other homes as well.
The atmosphere is warm and homely with a five star hotel service. The staff are
always caring, calm and efficient.
My mother enjoys the many activities on offer and the company of the other guests when she's wants to and loves sitting in the beautiful conservatory.
I would thoroughly recommend Highgrove.

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Review from J H (Daughter of Resident) published on 16 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved to Highgrove House at the end of 2017.
She is very appreciative of the care and kindness she has received, as I am too.
I cannot compliment the staff enough.

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Review from A G (Resident) published on 21 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was shown around this care home and asked my opinion, I said I liked room 10 and within an hour I was moved in. I have no regrets about being here, it's like a 4-star hotel!

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Review from Marion M (Daughter of Resident) published on 7 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mother has been at Highgrove care home for around 15 months. On the whole, she has been happy there. The staff, in particular, do a wonderful job in looking after the residents. Some of the staff have been working there for many years. Nothing is too much trouble, though I do feel they are overstretched
sometimes and expected to do things that are perhaps outside their remit. Eg cooking meals, shopping for food. Visitors are always made very welcome and there are activities and events for the residents to join in. The new owners seem to be doing some refurbishment which is welcome as some of the home had started to look a little shabby in places. My Mother has some issues with the food particularly at the weekends when there doesn't seem to be a designated cook. There also seems to be a few issues with the cleaning lately. However, I feel happy that Mum is well cared for and above all safe. There is always a nice homely atmosphere when I visit.

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Review from Malcolm L (Son of Resident) published on 13 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We moved mum to Highgrove in May 2017 as her previous home closed with little warning. From our first viewing on a Saturday, all the staff could not have been more helpful, reassuring, attentive and polite. On the day of mum's arrival, her room had been completely redecorated and felt like home from
home. The staff went out of their way to make mum feel "at home" as they still do now.


We as a family are very thankful to all the staff involved in her care.

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Review from Terry H (Son of Resident) published on 3 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident for some years now and the staff have always been caring - I did my research on this site. The home has been well maintained and indeed improved during her time there. Variety of activities and the food is cooked on site - the comment was made that good food was one of
the few blessings that could still be enjoyed as much by residents as outsiders. When visiting I am always warmly greeted and offered tea or coffee.

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Review from K O (Friend of Resident) published on 23 February 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Highgrove House is a truly 5 star nursing home. The building is beautiful, the rooms are lovely, the staff are amazing and the food is delicious. I have attended many friends and family functions and am always impressed at the lovely family feel of the place too. Every time I have visited during the
day there has been some sort of activity going on and residents can also visit Highgrove's beach hut on Goring seafront which is just lovely for families to take their loved one out to. I know people who have used both the day care and residential services and both are excellent.

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Current Review Score: 9.9 (9.872)

Overview of Review Score

The Review Score of 9.9 (9.872) out of 10 for Highgrove House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.872 for Highgrove House Care Home is calculated as follows: ( (130 Excellents x 5) + (19 Goods x 4) ) ÷ 149 Ratings = 4.872

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Highgrove House Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 20 registered maximum number of service users is 4, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Sep 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

Meet the Team (2)

Karen

Karen Lisher

Job Title: Registered Manager

Joined: 2019

I am experienced registered manager and with an extensive experience of running large residential and nursing homes for past 10
years in the West Sussex area. I am qualified as a nurse and have RGN qualification.


I have developed a passion for caring for elderly people and supporting their families inclusive of those living with dementia. I am dedicated to delivering a high standard of care for all residents and relatives. I value all team members and empower them to develop, gain skills and knowledge to help them deliver a high standard of care within regulatory and organisational standards.


I enjoy coming up with innovative ideas for fundraising and the introduction of Annual social events within the homes for residents and staff.

Yvonne

Yvonne Barker

Job Title: Care Manager

Joined: 2015

I am experienced nurse and have been working in the health sector my entire career. I have held senior position at various residential and nursing homes. I completed my RGN qualification over 25 years ago.


I have been Care Manager at Highgrove House for last 5 years, prior to this I was a Deputy Manager at another nursing home for 10 years. I am passionate about the exceptional level of care is provided by my Care team to our residents at all times. It is so crucial that our residents feel happy, content, enjoy enriching and rewarding life at Highgrove House every day.

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