Hilgay is a lovely, traditional care home set in its own picturesque grounds and lawned gardens.
Hilgay is ideally located close to the South Downs National Park in the town of Burgess Hill, just a five minute walk from the centre, where residents can easily get about and explore the local area, shops and entertainment. There are also good rail links to cities such as London and Brighton which makes it...
Hilgay is a lovely, traditional care home set in its own picturesque grounds and lawned gardens.
Hilgay is ideally located close to the South Downs National Park in the town of Burgess Hill, just a five minute walk from the centre, where residents can easily get about and explore the local area, shops and entertainment. There are also good rail links to cities such as London and Brighton which makes it ideal for loved ones to visit.
The home offers high standards of care in a tastefully decorated, bright and spacious setting, with a high staff to resident ratio. Hilgay has a 5 Star Food Hygiene rating (May 2026). Residents are able to settle in quickly and easily thanks to the dedicated staff who strive to create a friendly and warm atmosphere where they are always on hand to offer support wherever it is needed.
Visitors are welcome at Hilgay at any time, though if prospective residents and loved ones would like to discuss their requirements it is best to phone ahead to ensure the home manager will be onsite.
The price(s) shown are provided by the care home. Contact Hilgay Care Home for full pricing details and T&Cs.
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Hilgay Care Home has a Review Score of 8.8 (8.844) out of 10, based on 5 reviews in the last 2 years.
Over all time Hilgay Care Home has 8 reviews.
During the inevitable last days, the staff were...
During the inevitable last days, the staff were exceptional in their care for all involved, with some staff being visibly upset, which demonstrated the relationship they build with those in their care.
Thank you so much for your lovely comments. It has been lovely to care for him over these last couple of years and get to know you as a family. We will miss your father in law and yourselves.
My initial impression was unfavorable but this had completely reversed within an hour of actually meeting the staff and has...
My initial impression was unfavorable but this had completely reversed within an hour of actually meeting the staff and has remained unchanged since then; I am both grateful for and admire the caring work they have done , particularly in caring for my mother as dementia slowly claimed more and more of her life and personality. ( She died earlier this month, my father having died after 6 months there ). It helps, of course, that staff turnover at the home appears to be low, which I attribute in part to its being very well run by a manager who has always been responsive and always made the effort to keep me informed although I live a fair way away and this has limited how frequently I have been able to visit.
Thank you so much for your kind comments. I will make sure that your feedback is relayed back to all the staff. It has been such a delight to care and look after your mum and dad, as it was getting to know you all as her family. Your mum was such a kind, caring lady and is missed very much.
My husband who has dementia is cared for by kind and attentive staff who provide an excellent service. He has been given different kinds of care as his needs have changed. Heidi who is the manager responds positively if there are any difficulties and my husband's needs are well catered for. We are...
My husband who has dementia is cared for by kind and attentive staff who provide an excellent service. He has been given different kinds of care as his needs have changed. Heidi who is the manager responds positively if there are any difficulties and my husband's needs are well catered for. We are very happy with the home.
Thank you for your kind words. Your husband has been through several changes since being with us and we have made sure that we have been able to address and adapt to his needs and make sure we done this at a high standard for your husband. It is always lovely to see you and your family at the care home, when you visit your husband
My husband has been a resident in Hilgay since last November 2025. I am extremely happy with all the care the staff give my husband. From the first day he has been made very welcome and has settled in well. All the staff are very kind and caring .There is entertainment for the residents who like...
decorations and a special tea. I am always made very welcome when I visit him.
Thank you Colleen for your kind words. Your husband is a joy to care for and we enjoy his stories he tells. It is also a pleasure to have you attend various events that we put on for residents and relatives and be a part of Hilgay Care Home
Another fabulous Christmas full of celebrations and events at Hilgay. My mother in law is so happy there especially when there are special occasions or dates in the year. The staff go over and above their duty to make sure the days are memorable, fun and full of joy for both visitors and residents....
Another fabulous Christmas full of celebrations and events at Hilgay. My mother in law is so happy there especially when there are special occasions or dates in the year. The staff go over and above their duty to make sure the days are memorable, fun and full of joy for both visitors and residents. Their care and personal touches are excellent.
Thank you for your kind words. Your mother in law has always been the life and soul of the care home since she arrived with us back in 2021. Always enjoying the entertainment and parties that are put on for the relatives and residents and getting involved with the care home events
Not well run, bad management, food was not good, lift kept breaking down and mother in law was left in her room because of the lift broken.
Not well run, bad management, food was not good, lift kept breaking down and mother in law was left in her room because of the lift broken.
Staff are brilliant with care and attention and always make me feel welcome when I visit.
Staff are brilliant with care and attention and always make me feel welcome when I visit.
She is very happy there. Her every need is taken care of with empathy and efficiency.
She is very happy there. Her every need is taken care of with empathy and efficiency.
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Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.
There are 27 Single Rooms and 4 Couples/Companion Rooms.
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
0.4 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hilgay Care Home to verify any information. View our terms and conditions. Hilgay Care Home has an Enhanced Service -what an Enhanced Service includes.