






Hilgay is a lovely, traditional care home set in its own picturesque grounds and lawned gardens.
Hilgay is ideally located close to the South Downs National Park in the town of Burgess Hill, just a five minute walk from the centre, where residents can easily get about and explore the local area, shops and entertainment. There are also good rail links to cities such as London and Brighton which makes it...
Care Provided by Hilgay Care Home
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 35 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Hilgay Care Home for full pricing details and T&Cs.
Contact Hilgay Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- Hillgay Ltd
- Private Owned
Person in charge
- Heidi Garwood (Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 50+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2025
Room Information
- Single Rooms (27)
- Couples/Companion Rooms (4)
Parking
- On-site parking available.
Hilgay Care Home Reviews (7)
Hilgay Care Home has a Review Score of 8.6 (8.582) out of 10, based on 4 reviews in the last 2 years.
Over all time Hilgay Care Home has 7 reviews.
My initial impression was unfavorable but this had completely reversed within an hour of actually meeting the staff and has remained unchanged since then; I am both grateful for and admire the caring work they have done , particularly in caring for my mother as dementia slowly claimed more and more of her life and personality. ( She died earlier this month, my father having died after 6 months there ). It helps, of course, that staff turnover at the home appears to be low, which I attribute in part to its being very well run by a manager who has always been responsive and always made the effort to keep me informed although I live a fair way away and this has limited how frequently I have been able to visit.
Thank you so much for your kind comments. I will make sure that your feedback is relayed back to all the staff. It has been such a delight to care and look after your mum and dad, as it was getting to know you all as her family. Your mum was such a kind, caring lady and is missed very much.
My husband who has dementia is cared for by kind and attentive staff who provide an excellent service. He has been given different kinds of care as his needs have changed. Heidi who is the manager responds positively if there are any difficulties and my husband's needs are well catered for. We are very happy with the home.
Thank you for your kind words. Your husband has been through several changes since being with us and we have made sure that we have been able to address and adapt to his needs and make sure we done this at a high standard for your husband. It is always lovely to see you and your family at the care home, when you visit your husband
decorations and a special tea. I am always made very welcome when I visit him.
Thank you Colleen for your kind words. Your husband is a joy to care for and we enjoy his stories he tells. It is also a pleasure to have you attend various events that we put on for residents and relatives and be a part of Hilgay Care Home
Another fabulous Christmas full of celebrations and events at Hilgay. My mother in law is so happy there especially when there are special occasions or dates in the year. The staff go over and above their duty to make sure the days are memorable, fun and full of joy for both visitors and residents. Their care and personal touches are excellent.
Thank you for your kind words. Your mother in law has always been the life and soul of the care home since she arrived with us back in 2021. Always enjoying the entertainment and parties that are put on for the relatives and residents and getting involved with the care home events
Not well run, bad management, food was not good, lift kept breaking down and mother in law was left in her room because of the lift broken.
Staff are brilliant with care and attention and always make me feel welcome when I visit.
She is very happy there. Her every need is taken care of with empathy and efficiency.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 09 April 2025Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Hilgay Care Home.
There are no upcoming events for Hilgay Care Home.
Awards / Recognitions (1)
- 19 May 2026Recipient: Hilgay Care Home
Accreditations
There are no accreditations posted yet for Hilgay Care Home.
Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about Hilgay Care Home
What types of Care is Hilgay Care Home registered for?
Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Hilgay Care Home have?
There are 27 Single Rooms and 4 Couples/Companion Rooms.
What are the Facilities & Services at Hilgay Care Home?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Hilgay Care Home to the centre of Burgess Hill?
0.4 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hilgay Care Home to verify any information. View our terms and conditions. Hilgay Care Home has an Enhanced Service -more info.