Keymer Road, Burgess Hill RH15 0AL
Group: Hillgay Ltd
Person in charge: Raechel Davies-Jones (Manager)
Local Authority / Social Services: West Sussex County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 35 Service Users
Registered Care Categories*: Old Age
Specialist Care Categories: Colitis & Crohn's Disease • Hearing Impairment & Deafness • Multiple Sclerosis • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment
Admission Information: Brochure available on request. Ages 65+.
Single Rooms: 27
Shared Rooms: 4
Rooms with ensuite WC: 15
Weekly Charges Guide: Personal Care Single £700 – £900 (These prices are only a guideline, please contact Hilgay Care Home to find out the exact price for your requirements.)
Facilities & Services: Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
There is normally plenty of parking at the care home
Latest Care Quality Commission* Report on Hilgay Care Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
Hilgay Care Home has a Review Score of 7.6 (7.643)
The Review Score of 7.6 (maximum of 10) for Hilgay Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Hilgay Care Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.5 for Hilgay Care Home is calculated as follows: ( (6 Excellents x 5) + (6 Goods x 4) ) ÷ 12 Ratings = 4.5
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 3.143 Points relating to the number of positive Reviews for Hilgay Care Home is based on 1 positive Reviews in the last 12 months and is calculated as follows:
3 = 3
Target of 7 positive Reviews (35 registered maximum number of service users ÷ 5). 1 Reviews ÷ 7 Target = 0.143
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Postal Card by Martin P (Son of Resident) on Wednesday 24 May 2017. Relates to May 2017.
Hilgay is a very caring and homely environment. My mother has been a resident for almost 11 months and has been well looked after.
She is very happy there. Her every need is taken care of with empathy and efficiency.
How likely would you be to recommend Hilgay Care Home? Extremely Likely
Overall Standard: Good
Care / Support: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Safety / Security: Excellent
Value for Money: Good
There are currently no Care Home Idol entrants who have performed at Hilgay Care Home