Hilgay Care Home

Keymer Road, Burgess Hill RH15 0AL
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8.3 6 Reviews
  • Hilgay Care Home, Burgess Hill
Hilgay is a lovely, traditional care home set in its own picturesque grounds and lawned gardens.

Hilgay is ideally located close to the South Downs National Park in the town of Burgess Hill, just a five minute walk from the centre, where residents can easily get about and explore the local area, shops and entertainment. There are also good rail links to cities such as London and Brighton which makes it ideal for loved ones to visit.

The home offers high standards of care in a tastefully decorated, bright and spacious setting, with a high staff to resident ratio. Residents are able to settle in quickly and easily thanks to the dedicated staff who strive to create a friendly and warm atmosphere where they are always on hand to offer support wherever it is needed.

Visitors are welcome at Hilgay at any time, though if prospective residents and loved ones would like to discuss their requirements it is best to phone ahead to ensure the home manager will be onsite.
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Care Provided by Hilgay Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 35 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1200 – £1700
  • Self-Funded Residential Dementia Care: £1300 – £1700
  • RESPITE Self-Funded Residential Care: £1200 – £1700
  • RESPITE Self-Funded Residential Dementia Care: £1300 – £1700
The price(s) shown are provided by the care home. Contact Hilgay Care Home for full pricing details and T&Cs.

Contact Hilgay Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Hilgay Care Home to confirm what's included and get a personalised quote:

Good to Know

Owner

  • Hillgay Ltd
  • Privately Owned

Person in Charge

  • Heidi Garwood (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 50+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2025

Room Information

  • Single Rooms (27)
  • Couples/Companion Rooms (4)

Parking

  • On-site parking available.

Hilgay Care Home Reviews (6)

8.3

Hilgay Care Home has a Review Score of 8.3 (8.326) out of 10, based on 3 reviews in the last 2 years.
Over all time Hilgay Care Home has 6 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Hilgay Care Home
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Total of 6, showing 1-6
Review from H D (Wife of Resident) published on 22 April 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
My husband who has dementia is cared for by kind and attentive staff who provide an excellent service. He has been given different kinds of care as his needs have changed. Heidi who is the manager responds positively if there are any difficulties and my husband's needs are well catered for. We are very
happy with the home.
Reply from Heidi Garwood, Registered Manager at Hilgay Care HomeThank you for your kind words. Your husband has been through several changes since being with us and we have made sure that we have been able to address and adapt to his needs and make sure we done this at a high standard for your husband. It is always lovely to see you and your family at the care home, when you visit your husband
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Review from Colleen B (Wife of Resident) published on 9 April 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
My husband has been a resident in Hilgay since last November 2025. I am extremely happy with all the care the staff give my husband. From the first day he has been made very welcome and has settled in well. All the staff are very kind and caring .There is entertainment for the residents who like
to join in . And on special days such as Christmas, Mothers Day and Easter the staff in charge of entertainment work very hard with lovely
decorations and a special tea. I am always made very welcome when I visit him.
Reply from Heidi Garwood, Registered Manager at Hilgay Care HomeThank you Colleen for your kind words. Your husband is a joy to care for and we enjoy his stories he tells. It is also a pleasure to have you attend various events that we put on for residents and relatives and be a part of Hilgay Care Home
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Review from M M (Daughter-in-law of Resident) published on 9 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Another fabulous Christmas full of celebrations and events at Hilgay. My mother in law is so happy there especially when there are special occasions or dates in the year. The staff go over and above their duty to make sure the days are memorable, fun and full of joy for both visitors and residents.
Their care and personal touches are excellent.
Reply from Heidi Garwood, Registered Manager at Hilgay Care HomeThank you for your kind words. Your mother in law has always been the life and soul of the care home since she arrived with us back in 2021. Always enjoying the entertainment and parties that are put on for the relatives and residents and getting involved with the care home events
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Review from Barry O (Son-in-law of Resident) published on 2 September 2019 Submitted via Website • Report
Overall Experience 1.0 out of 5
Not well run, bad management, food was not good, lift kept breaking down and mother in law was left in her room because of the lift broken.
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Review from Stella W (Daughter of Resident) published on 26 June 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
In the eighteen months my mother has been at Hilgay Care, she has been cared for excellently. When unwell, the home took necessary steps for her wellbeing and always kept me informed.
Staff are brilliant with care and attention and always make me feel welcome when I visit.
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Review from Martin P (Son of Resident) published on 7 June 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Hilgay is a very caring and homely environment. My mother has been a resident for almost 11 months and has been well looked after.
She is very happy there. Her every need is taken care of with empathy and efficiency.
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Current Review Score: 8.3 (8.326)

Overview of Review Score

The Review Score of 8.3 (8.326) out of 10 for Hilgay Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 3 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.7 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.647 for Hilgay Care Home is calculated as follows: ( (22 Excellents x 5) + (12 Goods x 4) ) ÷ 34 Ratings = 4.647
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.679 Points relating to the number of positive Reviews for Hilgay Care Home is based on 3 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 = 3.25
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7. 3 Positive Reviews ÷ 7 = 0.429
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Apr 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Hilgay Care Home

What types of Care is Hilgay Care Home registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Hilgay Care Home have?

There are 27 Single Rooms and 4 Couples/Companion Rooms.

What are the Facilities & Services at Hilgay Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Hilgay Care Home to the centre of Burgess Hill?

0.4 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hilgay Care Home to verify any information. View our terms and conditions. Hilgay Care Home has an Enhanced Service - more info.