Lavender Lodge

I regularly visit my Dad at Lavender Lodge. I have always found the staff to very helpful, supportive, respectful and kind to everyone involved with the care home. My Dad has been there since Feb 2024 and has built up a relationship with staff. The Manager and staff have a compete understanding of my Dads needs and know exactly how to react and support him in a compassionate manner. As a family we know that my Dad is in good hands. The Manager always takes time to talk to the family and support with questions or clarifications at a time when we are still learning about Dementia and all the challenges it brings. We feel reassured that Dad is getting everything he needs.

My Father-In-Law has been a Resident of Lavender Lodge for several years. He appears very happy there and enjoys the banter with the staff and management. We are very happy that Emma (the Manager) and each of her staff are so attentive to him and responsive to his needs. Dad loves the food and company and there are always a lot of social events to enjoy. We have always found the staff to be friendly and caring towards my Father-In-Law and to us as family members. Emma (Lavender Lodge Manager) has always been proactive in contacting us with news, queries or requirements (e.g. legal, care and medical matters). Our family feel that my Father-In-Law and we are in safe and pleasant hands with the team at Lavender Lodge.

My wife is being looked after really well. She is content in her surroundings. She is comfortable. All the staff are extremely kind and caring looking after her needs. They all have a lovely manner, are patient and have a smile to greet her. My wife has been in the home a while and she has always been treated with respect. I have no problems.

Appalling food, and a lack of options. Some residents caused problems for mum going into her room. Mum often left in her room alone.

Staff couldn't be more helpful. They have really helped my mum settle in all look after her. Mum is really happy and it has a warm and welcoming atmosphere when we visit.

The staff and management at Lavender Lodge are exemplary. Our mother has been there for three years and they are lovely with her. The care and feeling of a safe environment is superb.

They know me and my brother, and know his needs. He speaks highly of them, the way that he is looked after and the food. The no ratings for value for money and care/support are because I have no knowledge or experience of them.

Lavender Lodge is beautifully prepared and decorated for Christmas. The Christmas party, attended by residents, staff, management and residents' family and friends was superb. The kitchen provided a fabulous spread for all and though the staff were mingling they were also continuously checking that the residents were cared for at all times. A photo of each resident on a Christmas card and signed by the resident for the family, was the icing on the cake. Thank you one and all!

Mum has lived at Lavender Lodge for over 2 years and the manager has created a wonderful caring, inclusive home. The staff are wonderful and we've seen a significant improvement Mum's quality of life since settling in.

My Dad has settled well into Lavender Lodge. He struggles with his dementia and the staff are kind, understanding and make him laugh. They have got to know him well and I feel confident in his care. They also welcome family at any time which is so helpful.

Mum moved into Lavender Lodge at the beginning of October 2024, she has settled in very well thanks to all the caring staff and the manager. The manager and her team have been very helpful with the transition of Mum moving in and settling. Mum says she feels at home, this is one of the things we liked about Lavender Lodge when we visited. It has a real home-from-home feel about it.

Staff are polite and genuinely care for all residents. I feel confident that Grandpa is safe and well cared for at Lavender Lodge.

The staff here are very friednly and polite. I feel happy and happy knowing Dad is safe and well cared for.

I can't describe how wonderful the team have been looking after my granny. The care shown to both my granny and my family has been thorough and truly genuine. I feel very secure that she is safe and their needs are being met.

Excellent.

Lavender Lodge is a lovely and caring care home. The staff are very friendly and always feel welcome when I visit.

The staff have been fantastic. Very attentive and helpful in a difficult time for the family.

Amazing staff, Mum made to feel so welcomed from day 1. I was worried about placing Mum into a home, but the best thing for her. She loves staying. My worries taken away. Excellent care, excellent staff. Highly recommend. Thank you to Lavender Lodge. What would I do without you?

From December 2020 to currently February 2024, Dad has been in Lavender Lodge. Excellent care has been provided.

Lavender Lodge is a really friendly, caring and efficient home. The staff take such good care of my father. They are very patient and kind and look after all of his needs and keep me very well updated.