Lavender Lodge

32 Mill Road, Worthing BN11 5DR
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9.6 40 Reviews
  • Lavender Lodge, Worthing
At Lavender Lodge carers offer quality residential care to people living with dementia in a safe, cheerful, homely environment. The team pride themselves on a relaxed, friendly atmosphere. Visitors are welcome at any time, the kettle is always on!

Person-centred care is planned and delivered by long serving, trained, professional staff. The priority is to ensure residents’ dignity and choice is respected at all times. Carers endeavour to meet all the needs of residents, offering a home for life, well supported by local GP practices.

Activities in house as well as outings in a mini-bus are planned to suit all interests and abilities. The garden is easily accessible and enjoyed by all, including an array of house pets.

Lavender Lodge is located in a central position, close to local shops and amenities, the seafront and Worthing town centre. Public transport is within extremely easy reach.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 20 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £995 – £1100
  • Self-Funded Residential Dementia Care: £995 – £1100
  • RESPITE Self-Funded Residential Care: £995 – £1100
  • RESPITE Self-Funded Residential Dementia Care: £995 – £1100

These prices are only a guideline, please contact Lavender Lodge to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Compassionate Care Home Ltd

Person in charge

  • Emma Banks (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2011

Room Information

  • Single Rooms (20)
  • Single Rooms with Ensuite Wet Room (8)

Lavender Lodge Reviews (40)

9.6

Lavender Lodge has a Review Score of 9.6 (9.568) out of 10, based on 26 reviews in the last 2 years.
Over all time Lavender Lodge has 40 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Lavender Lodge
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Total of 40, showing 1-20
Review from Paul R (Husband of Resident) published on 15 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife is being looked after really well. She is content in her surroundings. She is comfortable. All the staff are extremely kind and caring looking after her needs. They all have a lovely manner, are patient and have a smile to greet her. My wife has been in the home a while and she has always been
treated with respect. I have no problems.
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Review from D S (Son of Resident) published on 8 September 2025 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
Mum never felt cared for here, shower once a week, often collected her, very smellie, hair not brushed and miss match clothing, not always hers.
Appalling food, and a lack of options. Some residents caused problems for mum going into her room. Mum often left in her room alone.
Reply from Emma Banks, Registered Manager at Lavender Lodge

We are disappointed to read your review which we feel does not reflect our service. None of the issues were raised with us and we are therefore really surprised to read your review. We have carried out a full investigation into the issues raised and we cannot find any evidence to support them. We would be more than happy to speak with you to discuss further.

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Review from S H (Son of Resident) published on 30 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff couldn't be more helpful. They have really helped my mum settle in all look after her. Mum is really happy and it has a warm and welcoming atmosphere when we visit.
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Review from S D (Son of Resident) published on 21 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff and management at Lavender Lodge are exemplary. Our mother has been there for three years and they are lovely with her. The care and feeling of a safe environment is superb.
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Review from A D (Brother of Resident) published on 16 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
They know me and my brother, and know his needs. He speaks highly of them, the way that he is looked after and the food. The no ratings for value for money and care/support are because I have no knowledge or experience of them.
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Review from D M (Daughter of Resident) published on 16 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lavender Lodge is beautifully prepared and decorated for Christmas. The Christmas party, attended by residents, staff, management and residents' family and friends was superb. The kitchen provided a fabulous spread for all and though the staff were mingling they were also continuously checking that
the residents were cared for at all times. A photo of each resident on a Christmas card and signed by the resident for the family, was the icing on the cake. Thank you one and all!
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Review from S D (Daughter of Resident) published on 9 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has lived at Lavender Lodge for over 2 years and the manager has created a wonderful caring, inclusive home. The staff are wonderful and we've seen a significant improvement Mum's quality of life since settling in.
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Review from J S (Daughter of Resident) published on 9 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad has settled well into Lavender Lodge. He struggles with his dementia and the staff are kind, understanding and make him laugh. They have got to know him well and I feel confident in his care. They also welcome family at any time which is so helpful.
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Review from K U (Daughter of Resident) published on 30 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum moved into Lavender Lodge at the beginning of October 2024, she has settled in very well thanks to all the caring staff and the manager. The manager and her team have been very helpful with the transition of Mum moving in and settling. Mum says she feels at home, this is one of the things we liked
about Lavender Lodge when we visited. It has a real home-from-home feel about it.
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Review from M A (Daughter of Resident) published on 19 December 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Always helpful and look after my dad well.
Dad especially enjoys the food and likes group activities when available.
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Review from R M (Granddaughter of Resident) published on 10 December 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are polite and genuinely care for all residents. I feel confident that Grandpa is safe and well cared for at Lavender Lodge.
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Review from H M (Daughter of Resident) published on 9 December 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff here are very friednly and polite. I feel happy and happy knowing Dad is safe and well cared for.
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Review from Jessica M (Granddaughter of Resident) published on 25 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can't describe how wonderful the team have been looking after my granny. The care shown to both my granny and my family has been thorough and truly genuine. I feel very secure that she is safe and their needs are being met.
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Review from Ricci B (Resident) published on 25 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent.
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Review from M H (Daughter of Resident) published on 23 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lavender Lodge is a lovely and caring care home. The staff are very friendly and always feel welcome when I visit.
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Review from Irene M (Cousin of Resident) published on 12 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff have been fantastic. Very attentive and helpful in a difficult time for the family.
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Review from Angela H (Daughter of Resident) published on 6 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Amazing staff, Mum made to feel so welcomed from day 1. I was worried about placing Mum into a home, but the best thing for her. She loves staying. My worries taken away. Excellent care, excellent staff. Highly recommend. Thank you to Lavender Lodge. What would I do without you?
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Review from D B (Daughter of Resident) published on 1 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From December 2020 to currently February 2024, Dad has been in Lavender Lodge. Excellent care has been provided.
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Review from Catherine Q (Daughter of Resident) published on 5 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Lavender Lodge is a really friendly, caring and efficient home. The staff take such good care of my father. They are very patient and kind and look after all of his needs and keep me very well updated.
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Review from E D (Resident) published on 13 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff do their best, in all situations (it's not an easy job at times). Would be nice if meals were a bit hotter when they arrive and I do enjoy a hot cuppa often. My room is great and has a big TV. There are plenty of activities but I prefer to stay in my room.
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Current Review Score: 9.6 (9.568)

Overview of Review Score

The Review Score of 9.6 (9.568) out of 10 for Lavender Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 26 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.568 for Lavender Lodge is calculated as follows: ( (197 Excellents x 5) + (88 Goods x 4) + (11 Satisfactorys x 3) + (7 Poors x 2) ) ÷ 303 Ratings = 4.568
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Lavender Lodge is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 20 registered maximum number of service users is 4, which has been reached with 25 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Aug 2023

Overall Requires improvement

  • Caring Requires improvement
  • Effective Requires improvement
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Lavender Lodge

What types of Care is Lavender Lodge registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Lavender Lodge have?

There are 20 Single Rooms.

What are the Facilities & Services at Lavender Lodge?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Lavender Lodge to the centre of Worthing?

0.9 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Lavender Lodge to verify any information. View our terms and conditions. Lavender Lodge has an Enhanced Service - more info.