Lavender Lodge

Staff do their best, in all situations (it's not an easy job at times). Would be nice if meals were a bit hotter when they arrive and I do enjoy a hot cuppa often. My room is great and has a big TV. There are plenty of activities but I prefer to stay in my room.

The staff are very professional, kind and attentive. My father seems happy to be at Lavender Lodge. The home seems very calm and peaceful when we visit.

I am happy to live here. The staff are friendly. The rooms are clean. I love the food and cake here. It is my home now.

I am very happy with my husband's help and comfort in the home. The manager and staff have all been so kind to him and me. It's so helpful to know he is safe, warm, clean, and enjoying his food. All is so good, thank you.

My mother now regards Lavender Lodge as her home, she is settled and safe and well cared for. Under new management for the last year the home has become a bright, clean and happy place to spend time, the staff are all very caring and I have no worries. The management are also very good at keeping me up to date on any worries with Mum.

The leaders, teams, and staff at Lavender Lodge have consistently shown great care and attention to the needs of my father, who is one of their residents. Examples include proactive check-in meetings around his care and keeping up with and communicating well about his medical appointments. My father enjoys the banter with many of the staff, and the chefs have often gone the extra mile in cooking a surprise dish for him. Lavender Lodge also runs a great range of social events where all residents are encouraged and supported to take part and have some fun! In summary: fun, food, friendship!

We couldn’t thank the manager and her staff enough for making sure this happened.

My dad is cared for by top-class staff, he has been in there a year and in 4 months since a particular member of staff has been there, I can see a massive improvement in him. He is calm, relaxed and above all happy, they dont give up on their residents and they are the main priority, home is clean and lovely atmosphere.

Some of the carers have looked after my mum since she arrived at the home and had become part of her "family". This was especially important during Covid19 lockdown when we were not able to visit her. I always had complete trust in Lavender Lodge and knew that my mum was loved and receiving the best care possible.

My dad (a dementia sufferer) was cared for in Lavender Lodge for almost 2 years. The extremely difficult decision to move him to a care home was made easier right from the first visit when the team made him feel at home and treated him as an independent, respected man. He was always well cared for and built great relationships with the staff. Lots of laughter and music, homely, well-cooked food and the occasional G&T or beer. The team go out of their way to make this feel like a proper home. Dad's last days were full of compassion and love.

Thank you so much.

My beautiful mum has been a resident in Lavender Lodge for just over 5 years now. It was a tough decision for my sister and me, but her dementia decided that she needed full-time care. Well, we needn’t have worried because Lavender Lodge has been like a home from home for her. She has thrived in the friendly environment and the loving care of the wonderful staff. They look after and care for her as if she was their own mum and talk to her and us with such kindness and understanding. They are quick to contact us if she has any changes in her health and are very calm and reassuring. My mum has also been enjoying lots of lovely homemade food and a plentiful supply of cups of tea! During the pandemic, Lavender Lodge acted quickly and assured safety measures were put in place straight away to protect their residents and we knew if there was any problem we would be contacted straight away. The manager has been amazing in arranging visits. Thank you to all staff from the bottom of my heart.

I moved my mum from Scotland in 2019 to Lavender Lodge. I was really concerned about how this would affect her but with all the support from the staff, she settled well. The staff are polite, friendly and show care to the residents in their care. They keep me regularly informed on all aspects of my mother’s health and welfare, even throughout Covid and all the restrictions. Although my mother has dementia she is very happy - as long as she has her many cups of tea.

My dad was rushed into Lavender Lodge due to my mum becoming seriously ill and unable to look after him. From my first call the manager was amazing, understanding and sympathetic to our situation. All the staff are doing an incredible job looking after him, making sure his needs are met and that he's happy. He has dementia and can be hard work at times, their patience and understanding is impressive. He seems happy, which is a relief considering his world has been turned upside recently. I'm constantly being kept up to date with any of Dad's needs, if he needs clothing ect, and also how he's dealing with things, if he needs medication, a visit from the hairdresser ect. I'm looking forward to finally be able to come in and visit when the restrictions allow us to do so. Overall, I feel very lucky that Dad was referred to such a professional caring home.

My mother has been a resident of Lavender Lodge since October 20 (during the pandemic). She doesn't accept care easily, so this was not an easy transition for her. This was upsetting for us, but the staff at Lavender Lodge recognised this and have been very reassuring. When we call, the staff are always happy to discuss her progress. Mum is still settling in, but each week there is an improvement and she seems happy. We are looking forward to visiting mum in the home as soon as it is safe to do so.

Brilliant and highly recommended.

This was my second visit to the home after my aunties admission in early September 2019.

My first impression as I entered the home, was clean, tidy, friendly staff and well maintained. My aunt's room again was clean, light, airy and spacious with everything in it for her needs. My aunt has advanced dementia, but she appeared happy, and when asked, she said that she was being looked after. The management and staff were friendly, helpful and appeared efficacious in dealing with the residents. Lavender Lodge has created a caring and safe environment for my aunt, which gives me the peace of mind that she is being looked after in a way in which I could not provide at home.

I visit my sister-in-law most weeks, not a specific time or day and have always found the staff very understanding. My sister-in-law is not always pleased to greet me, and her mood changes vary. She never complains and is generally well clothed, clean and warm as well as being well fed. The premises are a credit to all concerned.

I have found Lavender Lodge, its care staff and management to be extremely effective, kind, considerate and helpful. They are looking after my mother very well and have put me and my family at ease with a very new and difficult situation.

My mother has some complex needs, but the home provides for her amazingly. She was so very anxious prior to her move here, but that has now been resolved and she is settled nicely. We are never hindered from visiting her, and it's nice to see her happy.