Alex Wood House

3a Fortescue Road, Cambridge CB4 2JS
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9.7 35 Reviews
  • Alex Wood House, Cambridge
Alex Wood House is an exceptional residential care home in Cambridge. The team at Alex Wood House pride themselves on the home's family-feel, attractive gardens and its providing outstanding care to each resident.

The home is based in a quiet nook on the north eastern side of Cambridge, three miles from the city centre and easily accessible from the A14. It offers 24-hour residential care and 36 en-suite bedrooms.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 36 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1250

These prices are only a guideline, please contact Alex Wood House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Julie Fuller (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1988
  • Last Refurbishment: 2020
  • Number of floors: 2

Room Information

  • Single Rooms (36)
  • Single Rooms with ensuite Wet Room (2)

Visiting

  • Visitors are welcome at any time.

Parking

  • There is ample parking on site.

Alex Wood House Reviews (35)

Total of 35, showing 21-35
9.7

Alex Wood House has a Review Score of 9.7 (9.709) out of 10, based on 15 reviews in the last 2 years. Over all time Alex Wood House has 35 reviews.

Overall Experience

  • 27
  • 7
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Date Published

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Review from David B (Husband of Resident) published on 21 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been in Alex Wood House since August 2019. It was an excellent choice. The staff are caring and supportive, the team leaders are first class. This service all stems from the leadership of the manager.
I would have no hesitation in recommending Alex Wood House to anyone needing such facilities.

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Review from Richard B (Nephew of Resident) published on 28 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have always found the care at Alex Wood House to be excellent and the standards are very high. The staff are always very caring and numerous activities are provided for the residents during the day. We would certainly recommend this care home to others.

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Review from E L (Daughter of Resident) published on 28 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Alex Wood House Care Home for nearly six months. She is very happy and well cared for there. A few teething problems initially due to staff and mother getting to know each other better but were quickly sorted. The staff are very caring and give her time to make her own decisions
on what she wants. As a visitor, I am always made very welcome and can visit anytime but am asked to respect meal times. They provide some sort of activity every day for the residents. Residents are offered a varied menu and regular tea, coffee etc. Rooms are kept nice and clean and Mum was allowed to take some of her personal things with her which makes her feel at home. I would thoroughly recommend this home. It is very well run and the management team will always try and sort out any problems. It is a small home and makes you feel like part of the family.

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Review from Jonathan L (Son of Resident) published on 28 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have, in general, been very happy with the level of care - a crucial aspect of which, apart, of course, from the actual standard of care as exercised by the carers themselves, has been the willingness and promptness of the home to deal with any issues that have arisen. Considering the difficulties
of the past two years to do with Covid and the widespread problems of staffing, I think my family has been fortunate in finding a home which has succeeded in maintaining a high level of efficiency and professionalism while at the same time doing so with warmth and personality.

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Review from Andrea T (Daughter of Resident) published on 3 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mum has been a resident since January 2022. She is very content and feels safe. The care staff are all amazing and very, very kind to her. She is eating well so obviously enjoys the food. Before coming to Alex Wood House, it was a struggle to feed her and she was very underweight. She has gained
weight, has more energy and improved mentally. It is now possible to have a conversation with her and she engages which, previously, she did not. She spends very little time in her room, preferring to be in the communal areas. As a family we are extremely grateful for all the love, care and kindness of the staff at Alex Wood House.

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Review from George B (Friend of Resident) published on 17 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I brought my friend to Alex Wood House in September 2021. In the 4 months or so he has been there, he seems a little more at ease with his condition than before. The staff are always friendly and helpful and seem to go the extra mile an attending to the needs of the residents. Thank you all!
PS in
order to submit the review, I was obliged to express an opinion about the food, about which I know nothing. I have asked my friend but he has not ventured an opinion.

Reply from Andrea Sullivan, Sheltered Schemes Manager at Alex Wood House

Many thanks for your honest review; we are pleased your friend has settled well into the home - much appreciated.

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Review from S L (Daughter of Resident) published on 12 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has settled well over the last few months. She likes the care she is given and has formed good relationships with all her caregivers and the other residents. Her mental and physical health is holistically cared for which means as a family we feel she is in good hands.
The care home staff are friendly
and approachable in all forms of communication whether that be face to face, telephone, or email.

Reply from Andrea Sullivan, Sheltered Schemes Manager at Alex Wood House

Many thanks for taking the time to review your experience of the care your mother is receiving at Alex Wood House. Thank you for your positive comments from the management and staff, it's very much appreciated.

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Review from T B (Daughter of Resident) published on 12 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident at Alex Wood for just over a year. I am very content with the care she has received. The staff are clearly under pressure but are cheerful, caring, and imaginative in looking after her.

Reply from Andrea Sullivan, Sheltered Schemes Manager at Alex Wood House

Many thanks for taking the time to review your experience of the care your mother is receiving at Alex Wood House. Thank you for your positive comments from the management and staff, it's very much appreciated.

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Review from Adrian W (Son of Resident) published on 16 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can not fault the personal care that the staff at Alex Wood House give to my elderly mother with dementia. The care workers spend time trying to keep her involved in everything they do. The senior care workers always keep me informed of her care needs and also offer support and advice when needed.

Reply from Andrea Sullivan, Sheltered Schemes Manager at Alex Wood House

Many thanks for your lovely comments, much appreciated. Your comments will be feedback to our staff team.

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Review from Rachel T (Power of Attorney of Resident) published on 15 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother's partner of whom I am Power of Attorney to has been a resident at Alex Wood House for the last couple of years. My mother's partner has Dementia and secondary Parkinson’s. The staff at Alex Wood House have always provided excellent care, treating all the residents with kindness and respect.
The staff work tirelessly and I have always felt welcome in the home. Communication has been excellent and any queries have been swiftly dealt with. My mother's partner has been well cared for in every way. I have been particularly impressed with the creative activities put on for the residents and my mother's partner has always been encouraged to join in. I am very grateful to all the staff at this wonderful home.

Reply from Andrea Sullivan, Sheltered Schemes Manager at Alex Wood House

Many thanks for your kind words, it is very much appreciated. We will communicate your comments to our staff team - thank you.

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Review from Mick R (Son of Resident) published on 23 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been here for 2 months at a difficult time in her life, I have found all the staff extremely caring, kind and helpful at this very challenging time for all care homes. They have a dedicated team that goes above and beyond.

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Review from Linda B (Daughter of Resident) published on 23 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Everyone I speak to is always so happy and helpful, in spite of all of the problems Covid-19 has given them. I phone Mum frequently and the staff are always willing to go and find her if she's not in her room and give me an update on her day as they go to look for her. At Christmas, I sent a number
of presents to Mum and the staff were brilliant. They wrapped the presents for me and also put labels on her new clothes before wrapping them and giving them all to her at Christmas, which I really appreciated. It feels that nothing is ever too much trouble for them, so I really can't thank them enough for looking after Mum so well and also giving me peace of mind.

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Review from Mick B (Son of Resident) published on 13 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the caring and office staff to be very helpful when I have contacted them regarding either visiting or phoning my mum at the home. In particular, one member of staff went out of her way to sort out a problem with Mum's hearing aids when Dad visited and she couldn't hear him. This is a very
difficult time for care homes ensuring that the virus does not get into the residents but I think that this home is doing all it can to prevent this.

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Review from Julie M (Daughter of Resident) published on 28 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

This is an outstanding care home.

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Review from Maria S (Granddaughter of Resident) published on 26 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother was cared for in the most incredible fashion throughout her whole stay at Alex Wood. She was there for over five years and the staff were always so very kind and loving to her. When he needs increased the team worked so very hard to accommodate her so that we wouldn't have to move her.
I can say that she was truly loved there. And we so very appreciate it. When Granny's health deteriorated, we, the family, received the same incredible kind and attentive care from the whole team to the very end. I couldn't recommend the staff here more highly.

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Current Review Score: 9.7 (9.709)

Overview of Review Score

The Review Score of 9.7 (9.709) out of 10 for Alex Wood House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.709 for Alex Wood House is calculated as follows: ( (136 Excellents x 5) + (35 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 179 Ratings = 4.709

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Alex Wood House is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (10)

Meet the Team (11)

Julie

Julie Fuller

Job Title: Care Home Manager

Joined: 2015

Julie has worked in the care sector for 25 years, starting as a care assistant and working her way up to home manager. She has been a manager at Alex Wood House for the past seven years and was deputy manager prior to that.


Julie loves the fact that Alex Wood House is a small home which allows her and her team to provide a friendly, family atmosphere with excellent person-centred care.


She enjoys getting to know everyone well, her residents, their relatives and friends, as well as the team working at the home. Julie’s door is always open if you have anything you want to discuss with her.

Amber

Amber Christou

Job Title: Customer Relations Manager

Joined: 2024

Amber joined Athena Care Homes in May 2024, bringing with her a wealth of experience and a heartfelt passion for supporting families and future residents. Her genuine dedication to guiding families through the important journey of finding the right home for their loved ones is what makes her role so fulfilling.


She works across all three of our Cambridgeshire homes—Alex Wood and Langdon House in Cambridge, and Aria Court in March, ensuring every family receives the care and reassurance they deserve.

Bernadette

Bernadette Burr

Job Title: Deputy Manager

Joined: 2017

Bernadette started at Alex Wood House in 2017 as a carer. In 2024 she was promoted to Deputy Manager.


Bernie has obtained her level 2 and 3 in Health and Social Care and level 3 award in Leadership and Management. She has also enrolled in her Level 5 diploma in Health and Social Care.


Bernadette has worked in the health care sector for 15 years and brings a wealth of experience. She is passionate about supporting residents and their families to promote a sense of wellbeing and their independence.

Lance

Lance Farish

Job Title: Admin Manager

Joined: 2025

Lance began his career in care over 20 years ago, starting as a Care Assistant at just 19. He went on to work as a Healthcare Assistant on the Stroke Unit at the Royal Berkshire Hospital in Reading, before moving into administration as an Office Manager in supported living. His career then took him into healthcare recruitment, giving him a broad perspective of the sector.


Now at Alex Wood House as our Admin Manager, Lance brings a wealth of experience, dedication, and passion to his role. He particularly enjoys the welcoming community here – both the team he works alongside and the residents he supports.

Dorota

Dorota Opacka

Job Title: Team Leader

Joined: 2008

Dorota started at Alex Wood House in August 2008 as a day care assistant. Since then she has been promoted to Team Leader at the home and has a level 2 and 3 NVQ in Health and Social Care.


Dorota is particularly passionate about Dementia Care and is the Dementia Champion at Alex Wood House. She supports our residents, not only from a team leader perspective but enjoys supporting them with activities as well, sometimes leading them herself.

India

India Buck

Job Title: Team Leader

Joined: 2023

India started work at Alex Wood House in 2023 as a day care assistant, and in October 2024 she was promoted to Team Leader. She is currently enrolled on her level 3 diploma in Health and Social Care.


India is passionate about delivering high standards of care and ensuring residents are treated with dignity and compassion.

Liz

Liz Frost

Job Title: Community Lead

Joined: 2024

Liz Frost recently joined Alex Wood House in Cambridge as a Care Team Leader, bringing with her a wealth of experience, a passion for people, and a deep commitment to making a positive difference in the lives of residents.


Since starting in September as Night Team Leader, Liz has quickly made her mark at the Arbury-based care home. With over seven years of experience in the care sector, Liz has worked across a wide range of roles, including frontline care, care coordination, training, management, and recruitment and retention. Her background in domiciliary care has provided her with strong, transferable skills that are proving invaluable in the residential care setting at Alex Wood House.

Joseph

Joseph Agustin

Job Title: Maintenance

Joined: 2024

Joseph has worked at Alex Wood House since January 2024 and has brought a wealth of experience to the home.


He is particularly passionate about supporting residents to personalise their rooms, and ensuring they are made to feel at home on the first day that they arrive.


His attention to detail and response time to jobs around the home is outstanding.

Jan

Jan Siano

Job Title: Administrative Assistant

If you’ve visited Alex Wood House care home in Cambridge recently, chances are you’ve been greeted with a warm smile by Jan Siano. As the new administrative assistant, Jan is one of the first faces you’ll see upon arrival, making visitors feel welcome and at home.


His journey as a member of the team at Alex Wood House began when he was just 16. Originally starting as a weekend housekeeper for extra pocket money, Jan quickly fell in love with the care home’s strong sense of community and authentic care. Encouraged by his father, who had been deputy manager at both Alex Wood House and its sister home, Langdon House, Jan discovered a deep passion for working in the care sector

Donna

Donna Fletcher

Job Title: Lifestyles Co-Ordinator

Joined: 2024

Donna started with Alex Wood House in January 2024, after leaving a care assistant job in the community alongside the district nursing team. She is passionate about supporting residents with activities here at the home and ensuring their day to day lives are fun and fulfilled.

Nikki

Nikki Renton

Job Title: Lifestyles Co-Ordinator

Joined: 2024

Nikki joined Alex Wood House in September 2024, bringing with her a wealth of experience in hospitality and event planning, including regular events at The Old School House. For the past three years, she has also run a weekly art group in her village, working with older ladies and exploring creative activities, an experience that inspired her to pursue a role that combines her passion for helping others, creativity, and social connection.


Nikki thrives on building meaningful relationships with residents and especially enjoys taking them out on trips, where she sees their personalities truly shine in new environments. She loves the variety each day brings and finds great fulfilment in knowing that her presence brings joy and enrichment to residents’ lives.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Alex Wood House to verify any information. View our terms and conditions. Alex Wood House has an Enhanced Service - more info.