Alex Wood House

3a Fortescue Road, Cambridge CB4 2JS
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9.6 41 Reviews
  • Alex Wood House, Cambridge
Alex Wood House is a welcoming care home in Cambridge, providing personalised Residential Care, Dementia Care, and short-term Respite Care in a warm, homely environment where residents are supported to live life their way.

Known for its friendly atmosphere and close-knit community, Alex Wood House offers a more intimate setting where residents are truly known as individuals. The dedicated team takes time to understand each person’s unique preferences, routines, and interests, delivering compassionate, person-centred care that promotes dignity, independence, and wellbeing.

Residents enjoy comfortable surroundings, attractive gardens, and inviting communal spaces designed to encourage relaxation, companionship, and meaningful connections. Freshly prepared home-cooked meals are served daily using seasonal ingredients, while a varied programme of activities and experiences helps residents remain active, engaged, and connected to the things they enjoy most.

Situated in a peaceful residential area on the north-eastern side of Cambridge, just three miles from the city centre and within easy reach of the A14, Alex Wood House offers a convenient location for visiting family and friends while providing a calm and supportive place to call home.

Whether residents require long-term residential care, specialist dementia support, or a short respite stay, the experienced team is committed to providing the highest standards of care in a welcoming and reassuring environment.

Prospective residents and their families are warmly invited to visit Alex Wood House, meet the dedicated team, and discover the compassionate care, personal attention, and genuine sense of home that make the community so special.
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Care Provided by Alex Wood House

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 36 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1350

Weekly care fees at Alex Wood House are determined following a Pre-Admission care needs assessment and room selection. Guideline prices range from £1,350 and Hairdressing Services, Newspapers etc are billable extras and not included in weekly care fees.

The price(s) shown are provided by the care home. Contact Alex Wood House for full pricing details and T&Cs.

Contact Alex Wood House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Alex Wood House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Abi Ajiboye (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1988
  • Last Refurbishment: 2020
  • Number of floors: 2

Room Information

  • Single Rooms (36)
  • Single Rooms with Ensuite Wet Room (2)

Visiting

  • Please feel free to visit Alex Wood House at any time - the door is always open!


    Visitors more than welcome to come along to the Lifestyles Programme of activities at Alex Wood House and join loved ones as they participate too.

Parking

  • Standard and Disabled car parking spaces are available at the front of the home.

Alex Wood House Reviews (41)

9.6

Alex Wood House has a Review Score of 9.6 (9.615) out of 10, based on 19 reviews in the last 2 years.
Over all time Alex Wood House has 41 reviews.

Overall Experience
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Date Published
  • 41
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Reviewer Connection to Alex Wood House
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  • 1
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Total of 41, showing 21-40
Review from Minnette F (Resident) published on 10 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I feel secure and well looked after with approachable staff and excellent food. My room is very comfortable with my own ensuite and I have everything I could need and or want. Everyone makes me feel part of the family.
Reply from Julie Fuller, Home Manager at Alex Wood HouseThank you for your feedback on your first-hand experience of living at Alex Wood House. We are pleased that your experience of living at Alex Wood House is positive and the ethos of Athena: 'Our family, caring for yours' is apparent to you.
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Review from Roger W (Stepson of Resident) published on 31 May 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
My step mother began living here at the beginning of the year. She has now settled in well. It is a small care home with a cosy family atmosphere. There are varied activities every day and occasional trips out. The care and attention given has been good and staff have been kind and supportive. It is
a care home I would recommend.
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Review from Jennifer C (Daughter of Resident) published on 23 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum moved here last April. I have been happy with the care given. Mum enjoys the meals prepared for her. She has an en-suite bedroom and a television. There are activities planned every day if she wishes to participate.
Reply from Andrea Sullivan, Sheltered Schemes Manager at Alex Wood HouseMany thanks for taking the time to review your experience of the care your mother is receiving at Alex Wood House. Thank you for your positive comments, it's very much appreciated.
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Review from Karen D (Daughter of Resident) published on 21 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Alex Wood House provide a caring and loving environment for my mother, who has Alzheimer's, but who is physically quite fit. The frequent activities (craft, cookery, dance, music, etc) appear to be enjoyed by many of the residents, and I love the Facebook updates which enable me to see my Mum participating
and enjoying herself. As I live over 4 hours drive away it is lovely to be able to see that she is having fun and obviously enjoying spending time with the staff and residents. More recently some day trips have been planned, which I think is fantastic. When I visit I can see that the staff are caring and interact cheerfully and fondly with my Mum and I feel very pleased that we have found such a great place for her to stay. Of course, there are more difficult times, as with many dementia patients, but even then the Alex Wood House team have been reassuring and we feel confident Mum is being looked after.
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Review from Brenda M (Daughter of Resident) published on 21 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Alex Wood do lots of activities which Mum takes part in regularly. Also, the care she is given is exceptional, all the staff know Mum's name and what her likes and dislikes are. I would highly recommend.
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Review from Susan L (Daughter of Resident) published on 21 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I couldn't wish for a better home for my mum to live in. Excellent care and really kind friendly care staff, always ready to help my mum. My mum always looks clean and nicely dressed. I am always kept up to date on any matters concerning my mum.
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Review from David B (Husband of Resident) published on 21 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife has been in Alex Wood House since August 2019. It was an excellent choice. The staff are caring and supportive, the team leaders are first class. This service all stems from the leadership of the manager.
I would have no hesitation in recommending Alex Wood House to anyone needing such facilities.
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Review from Richard B (Nephew of Resident) published on 28 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have always found the care at Alex Wood House to be excellent and the standards are very high. The staff are always very caring and numerous activities are provided for the residents during the day. We would certainly recommend this care home to others.
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Review from E L (Daughter of Resident) published on 28 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been in Alex Wood House Care Home for nearly six months. She is very happy and well cared for there. A few teething problems initially due to staff and mother getting to know each other better but were quickly sorted. The staff are very caring and give her time to make her own decisions
on what she wants. As a visitor, I am always made very welcome and can visit anytime but am asked to respect meal times. They provide some sort of activity every day for the residents. Residents are offered a varied menu and regular tea, coffee etc. Rooms are kept nice and clean and Mum was allowed to take some of her personal things with her which makes her feel at home. I would thoroughly recommend this home. It is very well run and the management team will always try and sort out any problems. It is a small home and makes you feel like part of the family.
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Review from Jonathan L (Son of Resident) published on 28 December 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
I have, in general, been very happy with the level of care - a crucial aspect of which, apart, of course, from the actual standard of care as exercised by the carers themselves, has been the willingness and promptness of the home to deal with any issues that have arisen. Considering the difficulties
of the past two years to do with Covid and the widespread problems of staffing, I think my family has been fortunate in finding a home which has succeeded in maintaining a high level of efficiency and professionalism while at the same time doing so with warmth and personality.
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Review from Andrea T (Daughter of Resident) published on 3 June 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
My Mum has been a resident since January 2022. She is very content and feels safe. The care staff are all amazing and very, very kind to her. She is eating well so obviously enjoys the food. Before coming to Alex Wood House, it was a struggle to feed her and she was very underweight. She has gained
weight, has more energy and improved mentally. It is now possible to have a conversation with her and she engages which, previously, she did not. She spends very little time in her room, preferring to be in the communal areas. As a family we are extremely grateful for all the love, care and kindness of the staff at Alex Wood House.
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Review from George B (Friend of Resident) published on 17 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I brought my friend to Alex Wood House in September 2021. In the 4 months or so he has been there, he seems a little more at ease with his condition than before. The staff are always friendly and helpful and seem to go the extra mile an attending to the needs of the residents. Thank you all!
PS in
order to submit the review, I was obliged to express an opinion about the food, about which I know nothing. I have asked my friend but he has not ventured an opinion.
Reply from Andrea Sullivan, Sheltered Schemes Manager at Alex Wood HouseMany thanks for your honest review; we are pleased your friend has settled well into the home - much appreciated.
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Review from S L (Daughter of Resident) published on 12 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has settled well over the last few months. She likes the care she is given and has formed good relationships with all her caregivers and the other residents. Her mental and physical health is holistically cared for which means as a family we feel she is in good hands.
The care home staff are friendly
and approachable in all forms of communication whether that be face to face, telephone, or email.
Reply from Andrea Sullivan, Sheltered Schemes Manager at Alex Wood HouseMany thanks for taking the time to review your experience of the care your mother is receiving at Alex Wood House. Thank you for your positive comments from the management and staff, it's very much appreciated.
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Review from T B (Daughter of Resident) published on 12 January 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother has been a resident at Alex Wood for just over a year. I am very content with the care she has received. The staff are clearly under pressure but are cheerful, caring, and imaginative in looking after her.
Reply from Andrea Sullivan, Sheltered Schemes Manager at Alex Wood HouseMany thanks for taking the time to review your experience of the care your mother is receiving at Alex Wood House. Thank you for your positive comments from the management and staff, it's very much appreciated.
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Review from Adrian W (Son of Resident) published on 16 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can not fault the personal care that the staff at Alex Wood House give to my elderly mother with dementia. The care workers spend time trying to keep her involved in everything they do. The senior care workers always keep me informed of her care needs and also offer support and advice when needed.
Reply from Andrea Sullivan, Sheltered Schemes Manager at Alex Wood HouseMany thanks for your lovely comments, much appreciated. Your comments will be feedback to our staff team.
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Review from Rachel T (Power of Attorney of Resident) published on 15 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother's partner of whom I am Power of Attorney to has been a resident at Alex Wood House for the last couple of years. My mother's partner has Dementia and secondary Parkinson’s. The staff at Alex Wood House have always provided excellent care, treating all the residents with kindness and respect.
The staff work tirelessly and I have always felt welcome in the home. Communication has been excellent and any queries have been swiftly dealt with. My mother's partner has been well cared for in every way. I have been particularly impressed with the creative activities put on for the residents and my mother's partner has always been encouraged to join in. I am very grateful to all the staff at this wonderful home.
Reply from Andrea Sullivan, Sheltered Schemes Manager at Alex Wood HouseMany thanks for your kind words, it is very much appreciated. We will communicate your comments to our staff team - thank you.
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Review from Mick R (Son of Resident) published on 23 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been here for 2 months at a difficult time in her life, I have found all the staff extremely caring, kind and helpful at this very challenging time for all care homes. They have a dedicated team that goes above and beyond.
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Review from Linda B (Daughter of Resident) published on 23 March 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Everyone I speak to is always so happy and helpful, in spite of all of the problems Covid-19 has given them. I phone Mum frequently and the staff are always willing to go and find her if she's not in her room and give me an update on her day as they go to look for her. At Christmas, I sent a number
of presents to Mum and the staff were brilliant. They wrapped the presents for me and also put labels on her new clothes before wrapping them and giving them all to her at Christmas, which I really appreciated. It feels that nothing is ever too much trouble for them, so I really can't thank them enough for looking after Mum so well and also giving me peace of mind.
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Review from Mick B (Son of Resident) published on 13 January 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
I have found the caring and office staff to be very helpful when I have contacted them regarding either visiting or phoning my mum at the home. In particular, one member of staff went out of her way to sort out a problem with Mum's hearing aids when Dad visited and she couldn't hear him. This is a very
difficult time for care homes ensuring that the virus does not get into the residents but I think that this home is doing all it can to prevent this.
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Review from Julie M (Daughter of Resident) published on 28 September 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
This is an outstanding care home.
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Current Review Score: 9.6 (9.615)

Overview of Review Score

The Review Score of 9.6 (9.615) out of 10 for Alex Wood House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.665 for Alex Wood House is calculated as follows: ( (162 Excellents x 5) + (54 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 227 Ratings = 4.665
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.95 Points relating to the number of positive Reviews for Alex Wood House is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.95
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (10)

Accreditations

Meet the Team (9)

Bernadette

Bernadette Burr

Job Title: Deputy Manager Joined: 2010

Hello, my name is Bernie, and I am the Deputy Manager here at Alex Wood House.


Caring for elderly people has always been close to my heart from an early age. My mum worked in domiciliary care, and when I joined Alex Wood House as a Care Assistant at 18 years old, I knew this was my calling in life. Throughout the years at the home, I have obtained my NVQ Level 3 Health and Social Care and Leadership and Management - and am currently studying for my Level 5 Diploma too.


After nearly 20 years at the home, I have progressed from Senior Care Assistant to Lead Practitioner and now Deputy Manager. In my role, I fully appreciate my responsibility to all our residents, their families, and our wider community.


I am extremely proud to help lead such an amazing team and to continually strive for the highest standards, ensuring that our residents receive outstanding, person-centred care every single day. Memory Care is a particular passion of mine, and I am dedicated to enabling those living with dementia at Alex Wood House to continue living fulfilled lives, especially through our tailored Lifestyles Programme.


There is very much a family feel at Alex Wood House, which is often commented on. As a smaller home, this is something many residents and families truly appreciate. Please do come and see us — it would be wonderful to meet you, and I will do my best to support you in any way I can.

Lance

Lance Farish

Job Title: Administration Manager Joined: 2025

Hello, my name is Lance, and I am the Administration Manager here at Alex Wood House.


I began my career in care over 20 years ago - starting as a Care Assistant at just 19 years old. I went on to work as a Healthcare Assistant on the Stroke Unit at the Royal Berkshire Hospital in Reading, before moving into administration as an Office Manager in a supported living facility.


As Administration Manager at Alex Wood, I am here to answer any contractual and financial questions that you may have. I thoroughly enjoy spending time with our residents and getting to know their families and community friends who visit our home, too!

Jan

Jan Siano

Job Title: Administration Assistant Joined: 2021

Hello, my name is Jan, and I am the Administration Assistant here at Alex Wood House.


I started working at Alex Wood when I was 16 years old and love the strong sense of community at the home. Many who visit always say that it has a homely feel, and it really does feel like my second home too!


It is a pleasure to get to know our residents, their relatives and community friends who visit the home, and if you are ever passing, please do pop in and see us! I look forward to assisting you in any way I can!

Devu

Devu Prakash

Job Title: Head Housekeeper Joined: 2025

Hello, my name is Devu, and I am the Head Housekeeper here at Alex Wood House.


Through years of experience, I am committed and passionate about maintaining a clean, safe, and welcoming environment for our residents and ensuring that their bedrooms are just the way that they like them to be!

Joseph

Joseph Agustin

Job Title: Head of Maintenance Joined: 2024

Hello, my name is Joseph, and I am the Head of Maintenance here at Alex Wood House.


Nothing truly makes me happier than caring for our residents and helping make our home inviting, comfortable and safe for their guests and my colleagues. Helping residents personalise their rooms is something that I really do enjoy.


I am committed to maintaining our home to the highest of standards in everything that we do, and look forward to meeting you when you visit Alex Wood House, too!

Matilda

Matilda Merry

Job Title: Lifestyles Co-Ordinator Joined: 2026

Hello, my name is Matilda, and I am the Lifestyles Coordinator here at Alex Wood House.


I have always had a natural affinity with the older generation and enjoy exploring bespoke activities that combine my passion for helping others and creating meaningful moments together.


I love the variety each day brings and find great fulfilment in bringing joy and enrichment to our residents’ lives here at Alex Wood House in any way that I can!

Dorota

Dorota Opacka

Job Title: Team Leader Joined: 2008

Hello, my name is Dorota, and I started at Alex Wood House in August 2008 as a Care Assistant, working up to Team Leader.


I am extremely passionate about Dementia Care and am the Dementia Champion at Alex Wood House.


Providing outstanding care and support is what drives me every single day as our residents, their families, friends and the team, and I create new and happy memories together here at Alex Wood House!

India

India Buck

Job Title: Team Leader Joined: 2023

Hello, my name is India, and I started work at Alex Wood House in 2023 as a Care Assistant.


In October 2024, I was promoted to Team Leader, and I am deeply passionate about delivering high standards of care and ensuring that our residents are always treated with dignity and compassion.

Liz

Liz Frost

Job Title: Community Lead Joined: 2024

Hello, my name is Liz, and I am the Care Team Leader here at Alex Wood House.


With nearly 10 years of experience in the care sector, I have worked across a wide range of roles, including frontline care, care coordination, training, management, and recruitment and retention.


My background in Domiciliary Care has provided me with a strong transferable skill set, and nothing drives me more than ensuring our residents here at Alex Wood House receive exemplary care every single day!

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