Alex Wood House

3a Fortescue Road, Cambridge CB4 2JS
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9.7 29 Reviews
  • Alex Wood House, Cambridge
Alex Wood House is an exceptional residential care home in Cambridge. The team at Alex Wood House pride themselves on the home's family-feel, attractive gardens and its providing outstanding care to each resident. The home is based in a quiet nook in Arbury on the north eastern side of Cambridge, three miles from the city centre. It offers 24-hour residential care and 36 en-suite bedrooms.

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Care Provided by Alex Wood House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 36 Service Users
  • Privately Owned
  • Care Offered
  • COPD/Pulmonary Disease
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Palliative Care

Good to Know

  • Person in charge
  • Julie Fuller (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (36)
    • Single Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1988
    • Last Refurbishment: 2020
    • Number of floors: 2

Funding & Fees Guide for Alex Wood House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,450
  • (these prices are only a guideline, please contact Alex Wood House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at any time.


  • Parking

  • There is ample parking on site.


Alex Wood House Reviews (29)

Total of 29, showing 21-29
9.7

Alex Wood House has a Review Score of 9.7 (9.689) out of 10, based on 10 reviews in the last 2 years. Over all time Alex Wood House has 29 reviews.

Overall Experience

  • 22
  • 7
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Date Published

29
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19

Review from S L (Daughter of Resident) published on 12 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has settled well over the last few months. She likes the care she is given and has formed good relationships with all her caregivers and the other residents. Her mental and physical health is holistically cared for which means as a family we feel she is in good hands.
The care home staff are friendly
and approachable in all forms of communication whether that be face to face, telephone, or email.

Reply from Andrea Sullivan, Sheltered Schemes Manager at Alex Wood House

Many thanks for taking the time to review your experience of the care your mother is receiving at Alex Wood House. Thank you for your positive comments from the management and staff, it's very much appreciated.


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Review from T B (Daughter of Resident) published on 12 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident at Alex Wood for just over a year. I am very content with the care she has received. The staff are clearly under pressure but are cheerful, caring, and imaginative in looking after her.

Reply from Andrea Sullivan, Sheltered Schemes Manager at Alex Wood House

Many thanks for taking the time to review your experience of the care your mother is receiving at Alex Wood House. Thank you for your positive comments from the management and staff, it's very much appreciated.


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Review from Adrian W (Son of Resident) published on 16 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can not fault the personal care that the staff at Alex Wood House give to my elderly mother with dementia. The care workers spend time trying to keep her involved in everything they do. The senior care workers always keep me informed of her care needs and also offer support and advice when needed.

Reply from Andrea Sullivan, Sheltered Schemes Manager at Alex Wood House

Many thanks for your lovely comments, much appreciated. Your comments will be feedback to our staff team.


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Review from Rachel T (Power of Attorney of Resident) published on 15 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother's partner of whom I am Power of Attorney to has been a resident at Alex Wood House for the last couple of years. My mother's partner has Dementia and secondary Parkinson’s. The staff at Alex Wood House have always provided excellent care, treating all the residents with kindness and respect.
The staff work tirelessly and I have always felt welcome in the home. Communication has been excellent and any queries have been swiftly dealt with. My mother's partner has been well cared for in every way. I have been particularly impressed with the creative activities put on for the residents and my mother's partner has always been encouraged to join in. I am very grateful to all the staff at this wonderful home.

Reply from Andrea Sullivan, Sheltered Schemes Manager at Alex Wood House

Many thanks for your kind words, it is very much appreciated. We will communicate your comments to our staff team - thank you.


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Review from Mick R (Son of Resident) published on 23 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been here for 2 months at a difficult time in her life, I have found all the staff extremely caring, kind and helpful at this very challenging time for all care homes. They have a dedicated team that goes above and beyond.

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Review from Linda B (Daughter of Resident) published on 23 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Everyone I speak to is always so happy and helpful, in spite of all of the problems Covid-19 has given them. I phone Mum frequently and the staff are always willing to go and find her if she's not in her room and give me an update on her day as they go to look for her. At Christmas, I sent a number
of presents to Mum and the staff were brilliant. They wrapped the presents for me and also put labels on her new clothes before wrapping them and giving them all to her at Christmas, which I really appreciated. It feels that nothing is ever too much trouble for them, so I really can't thank them enough for looking after Mum so well and also giving me peace of mind.

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Review from Mick B (Son of Resident) published on 13 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the caring and office staff to be very helpful when I have contacted them regarding either visiting or phoning my mum at the home. In particular, one member of staff went out of her way to sort out a problem with Mum's hearing aids when Dad visited and she couldn't hear him. This is a very
difficult time for care homes ensuring that the virus does not get into the residents but I think that this home is doing all it can to prevent this.

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Review from Julie M (Daughter of Resident) published on 28 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

This is an outstanding care home.

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Review from Maria S (Granddaughter of Resident) published on 26 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother was cared for in the most incredible fashion throughout her whole stay at Alex Wood. She was there for over five years and the staff were always so very kind and loving to her. When he needs increased the team worked so very hard to accommodate her so that we wouldn't have to move her.
I can say that she was truly loved there. And we so very appreciate it. When Granny's health deteriorated, we, the family, received the same incredible kind and attentive care from the whole team to the very end. I couldn't recommend the staff here more highly.

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Current Review Score: 9.7 (9.689)

Overview of Review Score

The Review Score of 9.7 (9.689) out of 10 for Alex Wood House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.689 for Alex Wood House is calculated as follows: ( (85 Excellents x 5) + (31 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 119 Ratings = 4.689

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Alex Wood House is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 02 Apr 2025

Residential, Residential Dementia,


Awards / Recognitions (10)

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Meet the Team (10)

Julie

Julie Fuller

Job Title: Care Home Manager

Julie has worked in the care sector for 25 years, starting as a care assistant and working her way up to home manager. She has been manager at Alex Wood House for the past seven years and was deputy manager prior to that.


Julie loves the fact that Alex Wood House is a small home which allows her and her team to provide a friendly, family atmosphere with excellent person-centred care.


She enjoys getting to know everyone well, her residents, their relatives and friends as well as the team working at the home. Julie’s door is always open if you have anything you want to discuss with her.


Amber

Amber Christou

Job Title: Customer Relations Manager

Joined: 2024

Amber joined Athena Care Homes in May 2024, bringing with her a wealth of experience and a heartfelt passion for supporting families and future residents. Her genuine dedication to guiding families through the important journey of finding the right home for their loved ones is what makes her role so fulfilling.


She works across all three of our Cambridgeshire homes—Alex Wood and Langdon House in Cambridge, and Aria Court in March, ensuring every family receives the care and reassurance they deserve.


Bernadette

Bernadette Burr

Job Title: Deputy Manager

Joined: 2017

Bernadette started at Alex Wood House in 2017 as a carer. In 2024 she was promoted to Deputy Manager.


Bernie has obtained her level 2 and 3 in Health and Social Care and level 3 award in Leadership and Management. She has also enrolled in her Level 5 diploma in Health and Social Care.


Bernadette has worked in the health care sector for 15 years and brings a wealth of experience. She is passionate about supporting residents and their families to promote a sense of wellbeing and their independence.


Dorota

Dorota Opacka

Job Title: Team Leader

Joined: 2008

Dorota started at Alex Wood House in August 2008 as a day care assistant. Since then she has been promoted to Team Leader at the home and has a level 2 and 3 NVQ in Health and Social Care.


Dorota is particularly passionate about Dementia Care and is the Dementia Champion at Alex Wood House. She supports our residents, not only from a team leader perspective but enjoys supporting them with activities as well, sometimes leading them herself.


India

India Buck

Job Title: Team Leader

Joined: 2023

India started work at Alex Wood House in 2023 as a day care assistant, and in October 2024 she was promoted to Team Leader. She is currently enrolled on her level 3 diploma in Health and Social Care.


India is passionate about delivering high standards of care and ensuring residents are treated with dignity and compassion.


Joseph

Joseph Agustin

Job Title: Maintenance

Joined: 2024

Joseph has worked at Alex Wood House since January 2024 and has brought a wealth of experience to the home.


He is particularly passionate about supporting residents to personalise their rooms, and ensuring they are made to feel at home on the first day that they arrive.


His attention to detail and response time to jobs around the home is outstanding.


Liz

Liz Frost

Job Title: Community Lead

Joined: 2024

Liz Frost recently joined Alex Wood House in Cambridge as a Care Team Leader, bringing with her a wealth of experience, a passion for people, and a deep commitment to making a positive difference in the lives of residents.


Since starting in September as Night Team Leader, Liz has quickly made her mark at the Arbury-based care home. With over seven years of experience in the care sector, Liz has worked across a wide range of roles, including frontline care, care coordination, training, management, and recruitment and retention. Her background in domiciliary care has provided her with strong, transferable skills that are proving invaluable in the residential care setting at Alex Wood House.


Donna

Donna Fletcher

Job Title: Lifestyles Co-Ordinator

Joined: 2024

Donna started with Alex Wood House in January 2024, after leaving a care assistant job in the community alongside the district nursing team. She is passionate about supporting residents with activities here at the home and ensuring their day to day lives are fun and fulfilled.


Jan

Jan Siano

Job Title: Administrative Assistant

If you’ve visited Alex Wood House care home in Cambridge recently, chances are you’ve been greeted with a warm smile by Jan Siano. As the new administrative assistant, Jan is one of the first faces you’ll see upon arrival, making visitors feel welcome and at home.


His journey as a member of the team at Alex Wood House began when he was just 16. Originally starting as a weekend housekeeper for extra pocket money, Jan quickly fell in love with the care home’s strong sense of community and authentic care. Encouraged by his father, who had been deputy manager at both Alex Wood House and its sister home, Langdon House, Jan discovered a deep passion for working in the care sector


Nikki

Nikki Renton

Job Title: Lifestyles Co-Ordinator

Joined: 2024

Nikki joined Alex Wood House in September 2024, bringing with her a wealth of experience in hospitality and event planning, including regular events at The Old School House. For the past three years, she has also run a weekly art group in her village, working with older ladies and exploring creative activities, an experience that inspired her to pursue a role that combines her passion for helping others, creativity, and social connection.


Nikki thrives on building meaningful relationships with residents and especially enjoys taking them out on trips, where she sees their personalities truly shine in new environments. She loves the variety each day brings and finds great fulfilment in knowing that her presence brings joy and enrichment to residents’ lives.