Dove Court, Wisbech, Cambridgeshire
Dove Court, Wisbech, Cambridgeshire
Dove Court, Wisbech, Cambridgeshire

Dove Court care home, in Wisbech, offers a warm, caring and professional service for those needing dementia care, long-term residential care or more temporary respite needs.

While having extensive experience in the field of elderly care, Dove Court's qualified care team are also skilled in dementia care, assisted by a comfortable and relaxing living environment.

The home has its own activities calendar that compliments its dementia strategy in relation to protecting the life skills of service users.

Dove Court Care Home is part of Larchwood Care Homes, one of the leading care groups, offering an excellent level of care which ensures peace of mind for not only the residents but also their families and friends.

Group: Larchwood Care

Person in charge: Nicole Thompson (Manager)

Local Authority / Social Services: Cambridgeshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 76 Service Users

Registered Care Categories*: Dementia • Old Age • Younger Adults

Specialist Care Categories: Alzheimer's • Cancer Care • Challenging Behaviour

Admission Information: Ages 65+.

Single Rooms: 76

Rooms with ensuite WC: 76

Fees information:

Fee's are all individually set dependant on needs identified in assessment before admission is agreed.

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Visiting:

Visiting is welcomed at anytime for individuals as this is their home.

Parking:

Car park is available on site.

Latest Care Quality Commission* Report on Dove Court: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

3 Bed Vacancies

posted 13 Nov 2017

3 bedroom(s) available in our lovely home in Wisbech.

Reviews

8.8 Dove Court has a Review Score of 8.8 (8.810)

The Review Score of 8.8 (maximum of 10) for Dove Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 12 Reviews over all time. This Average Rating is also the rating value for Dove Court in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 9 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.218 for Dove Court is calculated as follows: ( (55 Excellents x 5) + (76 Goods x 4) + (3 Satisfactorys x 3) + (3 Poors x 2) + (5 Very Poors x 1) ) ÷ 142 Ratings = 4.218

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.592 Points relating to the number of positive Reviews for Dove Court is based on 9 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 15.2 positive Reviews (76 registered maximum number of service users ÷ 5). 9 Reviews ÷ 15.2 Target = 0.592

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    4
  • Good
    7
  • Satisfactory
    0
  • Poor
    1
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Dove Court?

  • Extremely LIKELY
    7
  • Likely
    4
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to Dove Court

  • Daughter of Resident/Service User
    6
  • Son of Resident/Service User
    3
  • Granddaughter of Resident/Service User
    1
  • Nephew of Resident/Service User
    1
  • Wife of Resident/Service User
    1
  • more

Good friendly staff. Good activities brought in. You visit when you want.

How likely would you be to recommend Dove Court? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My Grandmother and now, late Grandfather have been at Dove Court for nearly a year now. I am always impressed with the staff and how they treat my Grandmother with utmost respect and friendliness.
The Manager has been excellent at ensuring my Grandma is happy - even moving her into a new room to gain a better outlook from her window.
Activities happen regularly including quizzes, sing alongs and even using ipads and residents are encouraged to join in if they are happy to do so.
We can always get in contact when necessary with the home to ensure everything is going well.
Thank you to all staff and Management concerned.

How likely would you be to recommend Dove Court? Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Both my parents went to Dove Court in Sept 2016 and I was very impressed and obviously happy to see the high standard of care they were given. When Dad passed away in Feb 2017, the love, thought and care given to mum by the manager and all the carers was second to none. Whenever I visit mum I am always greeted with a smile and an update on Mum's welfare. Nothing is too much trouble for the staff who are always very busy, but they make the time to deal with any issues that arise; in fact, I would say they are all excellent at prioritising! I have to travel quite a distance to see mum but I am always confident that she is safe and extremely well cared for.

How likely would you be to recommend Dove Court? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I have been visiting my mum and dad when he was alive, for almost a year now and whilst most of the carers are lovely there are a few issues that need to be addressed. There are hardly any activities for the residents and these people need stimulation and whilst there are hardly anything for the residents, they live for their televisions which a lot of the time signal is so poor, they have nothing to do and they just sit there which is terrible for them. Perhaps the owners could put their hands in their pockets and get a decent ariel for the home. Perhaps a satellite dish would be a good idea. Mum is not showered or bathed regularly. I have made comments before but to no avail. Do something!

How likely would you be to recommend Dove Court? Extremely Unlikely

Average Rating: 

 2 out of 5

Overall Standard: Poor

Facilities: Very Poor

Care / Support: Poor

Cleanliness: Very Poor

Treated with Dignity: Satisfactory

Food & Drink: Poor

Staff: Good

Activities: Very Poor

Management: Very Poor

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Very Poor

Alison Boote, Operations Director at Dove Court responded to this review on 04 Sep 2017:

We are sorry that this has been the experience of the service delivered at the home. We value the feedback received from any person involved in, or having contact with, the home and truly believe this enables continuous improvement. Written contact will be made with the person completing the review to facilitate our complaints process.

We always find a warm and friendly greeting when entering Dove Court. Quite often there will be one or two residents walking around in my husband's floor who are kindly treated by staff.
The effort put in by staff on an entertainment level for residents and families is to be admired. My husband's room and bathroom are kept very clean. Above all, my husband recently had a fall which was dealt with carefully and professionally in a very calm manner.

How likely would you be to recommend Dove Court? Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Good

Rooms: Good

My mother has been a resident for 3 years and I cannot fault the home at all. The staff are wonderful, they are polite, very helpful and make me feel assured that my mum is well cared for. Anyone visiting the home can see it is a homely well looked after care home and I would and have recommended it.

How likely would you be to recommend Dove Court? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mum has been in Dove Court for 6 months. In that time, she has been given all the care she needs and more.
They have dealt with numerous hurdles and have successfully managed them all. We had a few problems to start with, but due to guilt on our part, for my mum having to go in the home. Dove Court has definitely done more than we ever could have done ourselves.

How likely would you be to recommend Dove Court? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

The staff are very friendly and they appear to care for their patriots as well. The activities for raising money for the residents is very good. The food always looks good but sometimes a little sparse as my mum eats very well. If there is a problem, usually it is all sorted out. The gardens are lovely and well cared for, it appears to be a happy home.

How likely would you be to recommend Dove Court? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

I have been very impressed with the care and friendliness, shown to my mum since she has resided. Not only that, my brother and I have also been made very welcome every visit. The home is kept clean and fresh. All the staff we have come in contact with have been brilliant. Can not fault any aspect of the whole set up.

How likely would you be to recommend Dove Court? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Mum having to go into care was a very sad time, but all our fears were soon allayed not long after she became a resident in Dove Court Wisbech.
The staff are caring and understanding, especially as mum is now bedridden.
Food and facilities are excellent. Any health issues are acted upon when most needed. Management are very approachable.
Overall I'm more than happy with mums care at Dove Court.

How likely would you be to recommend Dove Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Dove Court is a welcoming care home which is extremely friendly and professionally managed. The home was starting to undergo redecoration which really freshened up the decor. My relative thoroughly enjoyed her time at the home and particularly commented on the "lovely staff" who cared for her. They always make time to ensure the home is as inviting as possible whether this is for the service users or visitors. The care quality is high with a high proportion staff being very experienced having been in their jobs for many years. We only wish my relative had been able to spend more time at this home.

How likely would you be to recommend Dove Court? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Nicole Thompson, Home Manager at Dove Court responded to this review on 14 Oct 2015:

Thank you for taking the time to write this review, we really do value the feedback we get. Through our friendly and attentive employees and comfortable rooms, we strive to provide a pleasant and enjoyable living environment for our residents and we are glad this has been your experience.

My dear Dad moved in the day before his 93rd birthday and had a family party on his birthday and another one with the residents the next day. He was made to feel very welcome. He said that he couldn't have been in a better home and told all the family this. He was able to choose his own room and felt really happy with it, having some of his own furniture and memorabilia around him. Unfortunately, he was not with them very long and passed away on 27th September in hospital. I can say that he asked me to take him back to the home as he was missing out on the world and wanted to be joining in with everything going on. When he was taken ill, the home responded very quickly and did all they could to ensure he had the best care.
The staff were always friendly and smiling and nothing was too much trouble for them, they were patient and kind to everyone. it was a happy place.
One day I may need to go in a home and I would certainly be happy in Dove Court.

How likely would you be to recommend Dove Court? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Nicole Thompson, Home Manager at Dove Court responded to this review on 14 Oct 2015:

Thank you for taking the time to write this review, we really do appreciate the feedback we get about Dove Court. Through our team of compassionate staff, we strive to provide the highest possible level of care to our residents and support their families as much as possible. We are pleased to hear this has been your experience and that your father was happy at the home.

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