Dove Court

Kirkgate Street, Wisbech PE13 3QU
Review Us
9.5 50 Reviews
  • Dove Court, Wisbech
Dove Court Care Home provides a warm, caring, and professional service for individuals in need of dementia care, long-term residential care, or temporary respite needs.

With extensive experience in elderly care, the qualified care team is also highly skilled in dementia care, ensuring that residents receive the specialised support they require in a comfortable and relaxing living environment.

Dove Court understands the importance of maintaining a sense of purpose and engagement for residents. That's why they have their own activities calendar designed to complement the dementia strategy, focusing on preserving life skills and enhancing quality of life for service users. Additionally, the home provides a minibus for day trips and getting out in the community, ensuring residents have access to enriching experiences beyond the home's walls.

Offering lovely homemade meals and freshly baked cakes to enjoy daily, along with serene garden spaces perfect for relaxation, Dove court truly offers a home from home feel.

With a commitment to excellence in care, Dove Court Care Home offers peace of mind not only for residents but also for their families and friends.

Show Dove Court on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Eating Disorders
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 76 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • COPD/Pulmonary Disease
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1300
  • Self-Funded Residential Dementia Care: from £1300
  • RESPITE Self-Funded Residential Care: from £1300
  • RESPITE Self-Funded Residential Dementia Care: from £1300

Fee's are all individually set dependant on needs identified in assessment before admission is agreed.

These prices are only a guideline, please contact Dove Court to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Nicole Thompson (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2000
  • Last Refurbishment: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (76)

Visiting

  • Dove Court Care Home is thrilled to welcome visitors. Visitors are encouraged to visit their loved ones dedicated team members are always available to greet them with a warm welcome.

Parking

  • Dove Court understands that convenience is key when visiting loved ones, which is why parking is hassle-free, offering on-site parking, completely free of charge.

Dove Court Reviews (50)

Total of 50, showing 41-50
9.5

Dove Court has a Review Score of 9.5 (9.537) out of 10, based on 14 reviews in the last 2 years. Over all time Dove Court has 50 reviews.

Overall Experience

  • 26
  • 23
  • 0
  • 1
  • 0

Date Published

50
6
7
14
36

Review from Jan B (Daughter of Resident) published on 19 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my parents went to Dove Court in Sept 2016 and I was very impressed and obviously happy to see the high standard of care they were given. When Dad passed away in Feb 2017, the love, thought and care given to mum by the manager and all the carers was second to none. Whenever I visit mum I am always
greeted with a smile and an update on Mum's welfare. Nothing is too much trouble for the staff who are always very busy, but they make the time to deal with any issues that arise; in fact, I would say they are all excellent at prioritising! I have to travel quite a distance to see mum but I am always confident that she is safe and extremely well cared for.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S S (Daughter of Resident) published on 4 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

I have been visiting my mum and dad when he was alive, for almost a year now and whilst most of the carers are lovely there are a few issues that need to be addressed. There are hardly any activities for the residents and these people need stimulation and whilst there are hardly anything for the residents,
they live for their televisions which a lot of the time signal is so poor, they have nothing to do and they just sit there which is terrible for them. Perhaps the owners could put their hands in their pockets and get a decent ariel for the home. Perhaps a satellite dish would be a good idea. Mum is not showered or bathed regularly. I have made comments before but to no avail. Do something!

Reply from Alison Boote, Operations Director at Dove Court

We are sorry that this has been the experience of the service delivered at the home. We value the feedback received from any person involved in, or having contact with, the home and truly believe this enables continuous improvement. Written contact will be made with the person completing the review to facilitate our complaints process.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A LS (Wife of Resident) published on 20 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We always find a warm and friendly greeting when entering Dove Court. Quite often there will be one or two residents walking around in my husband's floor who are kindly treated by staff.
The effort put in by staff on an entertainment level for residents and families is to be admired. My husband's room
and bathroom are kept very clean. Above all, my husband recently had a fall which was dealt with carefully and professionally in a very calm manner.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Barbara L (Daughter of Resident) published on 23 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for 3 years and I cannot fault the home at all. The staff are wonderful, they are polite, very helpful and make me feel assured that my mum is well cared for. Anyone visiting the home can see it is a homely well looked after care home and I would and have recommended it.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sally B (Daughter of Resident) published on 8 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been in Dove Court for 6 months. In that time, she has been given all the care she needs and more.
They have dealt with numerous hurdles and have successfully managed them all. We had a few problems to start with, but due to guilt on our part, for my mum having to go in the home. Dove Court
has definitely done more than we ever could have done ourselves.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from T B (Daughter of Resident) published on 2 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very friendly and they appear to care for their patriots as well. The activities for raising money for the residents is very good. The food always looks good but sometimes a little sparse as my mum eats very well. If there is a problem, usually it is all sorted out. The gardens are lovely
and well cared for, it appears to be a happy home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Dave P (Son of Resident) published on 26 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been very impressed with the care and friendliness, shown to my mum since she has resided. Not only that, my brother and I have also been made very welcome every visit. The home is kept clean and fresh. All the staff we have come in contact with have been brilliant. Can not fault any aspect of
the whole set up.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Les P (Son of Resident) published on 17 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum having to go into care was a very sad time, but all our fears were soon allayed not long after she became a resident in Dove Court Wisbech.
The staff are caring and understanding, especially as mum is now bedridden.
Food and facilities are excellent. Any health issues are acted upon when most
needed. Management are very approachable.
Overall I'm more than happy with mums care at Dove Court.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Nick D (Nephew of Resident) published on 14 October 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dove Court is a welcoming care home which is extremely friendly and professionally managed. The home was starting to undergo redecoration which really freshened up the decor. My relative thoroughly enjoyed her time at the home and particularly commented on the "lovely staff" who cared for her. They
always make time to ensure the home is as inviting as possible whether this is for the service users or visitors. The care quality is high with a high proportion staff being very experienced having been in their jobs for many years. We only wish my relative had been able to spend more time at this home.

Reply from Nicole Thompson, Home Manager at Dove Court

Thank you for taking the time to write this review, we really do value the feedback we get. Through our friendly and attentive employees and comfortable rooms, we strive to provide a pleasant and enjoyable living environment for our residents and we are glad this has been your experience.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lyne G (Daughter of Resident) published on 14 October 2015
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My dear Dad moved in the day before his 93rd birthday and had a family party on his birthday and another one with the residents the next day. He was made to feel very welcome. He said that he couldn't have been in a better home and told all the family this. He was able to choose his own room and felt
really happy with it, having some of his own furniture and memorabilia around him. Unfortunately, he was not with them very long and passed away on 27th September in hospital. I can say that he asked me to take him back to the home as he was missing out on the world and wanted to be joining in with everything going on. When he was taken ill, the home responded very quickly and did all they could to ensure he had the best care.
The staff were always friendly and smiling and nothing was too much trouble for them, they were patient and kind to everyone. it was a happy place.
One day I may need to go in a home and I would certainly be happy in Dove Court.

Reply from Nicole Thompson, Home Manager at Dove Court

Thank you for taking the time to write this review, we really do appreciate the feedback we get about Dove Court. Through our team of compassionate staff, we strive to provide the highest possible level of care to our residents and support their families as much as possible. We are pleased to hear this has been your experience and that your father was happy at the home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.5 (9.537)

Overview of Review Score

The Review Score of 9.5 (9.537) out of 10 for Dove Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.616 for Dove Court is calculated as follows: ( (108 Excellents x 5) + (49 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 164 Ratings = 4.616

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.921 Points relating to the number of positive Reviews for Dove Court is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2. 14 Positive Reviews ÷ 15.2 = 0.921

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Jul 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Awards / Recognitions (0)

Meet the Team (1)

Nicole

Nicole Thompson

Job Title: Home Manager

Joined: 2014

I started working in care when I was 16 years old. There is nothing like care, it's really rewarding in its own way. Every single day is different and every single day you get that one little lightbulb moment where you are proud of how you have helped improve someone's life.


I started working with Larchwood Care in 2004 as a carer, progressing to senior carer, team leader, deputy manager and then manager. During that time I have achieved and an NVQ level 4 in management and level 3 in health and social care. In 2014 my career brought me to Dove Court as a home manager, covering maternity initially, which turned into the full-time job I have now.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Dove Court to verify any information. View our terms and conditions. Dove Court has an Enhanced Service - more info.