Hill House

High Street, Ellington, Huntingdon PE28 0AB
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8.8 25 Reviews
  • Hill House, Huntingdon
Hill House Residential Care Home is situated in Ellington, Huntingdon. In this village setting, professionals provide personalised care, attention and stimulation to people of 65 years or more who may no longer be able to cope on their own. Each resident is treated as an individual and encouraged to live as full and active a lifestyle as possible.

The home has a heritage of over twenty years and is registered for thirty-seven residents. Its size means that residents benefit from an exceptionally high level of personalised care, provided by skilled, friendly staff. The care provided is built around residents' strengths and constantly seeks to improve their quality of life.

In addition to the comfort and security of 24-hour care, residents are encouraged to enjoy regular activities, outings and entertainment and can celebrate traditional festivities as they would in their own homes. As such visitors are welcome at any time

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 37 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Convalescent Care
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1200
  • Self-Funded Residential Dementia Care: from £1200
  • RESPITE Self-Funded Residential Care: from £1200
  • RESPITE Self-Funded Residential Dementia Care: from £1200

All fees are dependent on the services users assessment .

These prices are only a guideline, please contact Hill House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Lee Granger (Manager)

Local Authority / Social Services

Admission Criteria

  • Residential Assessed non Nursing
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Number of floors: 1

Room Information

  • Single Rooms (30)
  • Couples/Companion Rooms (2)

Visiting

  • Please ring door bell an you will be assisted - all visitors must use signing in book.

Parking

  • The home has an on site car park

Hill House Reviews (25)

Total of 25, showing 1-20
8.8

Hill House has a Review Score of 8.8 (8.814) out of 10, based on 11 reviews in the last 2 years. Over all time Hill House has 25 reviews.

Overall Experience

  • 15
  • 7
  • 1
  • 0
  • 2

Date Published

25
5
11
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14

Review from Samantha S (Daughter of Resident) published on 12 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Found the home warm and cozy, carers are very friendly and reassuring with my mum,I'm happy knowing my mum is safe and being looked after doesnt feel lonely or anxious either. Manager and owner listen to your concerns which is lovely.
Mums been a resident for over three weeks now and she feels more
settled so thank you.

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Review from Michelle M (Daughter-in-law of Resident) published on 24 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum went to Hill House after a long stay in hospital and a re-enablement centre, she lacked her usual confidence and her dementia had advanced tremendously. I cannot thank the manager and her team at Hill House enough for the love and care they showed mum. They have encouraged her eating and she has
gained few kilos (much needed) and is smiling and looking really well. We will use Hill House again for respite and if necessary long term care.

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Review from E M (Granddaughter of Resident) published on 10 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't speak highly enough of the care my gran received during her three-week stay. It was clear that she was not only being well looked after but was also genuinely happy. I visited three times during her stay, and each time, I was greeted by friendly, compassionate staff who were attentive to her
needs. The level of care was outstanding.
The new manager, truly went above and beyond. Her dedication to providing the best care was evident, ensuring that my gran felt comfortable, safe, and loved. It was such a comfort to see her so well cared for, and it really felt like she had found a second home.
Additionally, the Mother's Day celebrations, and the decorations were absolutely stunning. The attention to detail and the care put into making the day special for the residents was heartwarming.
The care home truly exceeded all my expectations, and I'm so grateful for the care and support they provided. Thank you to everyone at the home for making her time special!

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Review from A S (Daughter of Resident) published on 9 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum loves her new home. All your colleagues are so caring. Mum loves for food especially. Her room could do with a little TLC... The mattress is not the best and her room smells of urine. I know this is very difficult to maintain.
Mum would live nowhere else, she is having the best of times.

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Review from Jay A (Friend of Resident) published on 13 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring and open home with some very friendly staff. The staff were always visible and available.
I am very comfortable to recommend this home, it is clean and there were some activities taking place, and the other residents seemed very happy.

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Review from J C (Sister of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister has been a resident of Hill House for approximately 18 months. She seems happy there and is well looked after. She enjoys watching television and reading in her room. The staff are all very welcoming and helpful. My sister can be a bit fussy as regards food but the staff are happy to oblige
with something she would like. It is nice to see a hairdresser and chiropodist now visit the home on a regular basis and my sister's hair always looks very nice when she has been to the hairdresser. I receive a monthly newsletter from the home saying what the residents have been up to and what they will be doing, which I appreciate as I don't get to visit very often.

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Review from D P (Daughter of Resident) published on 29 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I think the new management and staff have done a wonderful job turning the place around and getting things up to standard, the staff are very friendly and knowing my mum is cared for very well, the home is spotless and cleaned up to a very high standard.

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Review from Marilyn S (Daughter of Resident) published on 24 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly staff, feel like part of a family and always made welcome. Any problems are discussed with us and we are just a phone call away. We can ring or visit at any time, food is good, hairdresser and chiropodists visit regularly.

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Review from R R (Daughter of Resident) published on 24 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mum has been at Hill House for a number of years, and at times care has not been up to standard. However, I was very pleased to see that in the last 4 or 5 months, standards have taken a turn for the better. I was also sent a copy of CQC report to read, and so was also very pleased to see that Hill
House now has a good report across all aspects.
Well done to staff and all people involved, may it remain as good. I'm now happier that Mum is being looked after so much better.

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Review from Sharon S (Granddaughter of Resident) published on 30 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

This home should not be open. The abuse and neglect are listed on the CQC website. The staff and owner are shameful. Make sure you review this home and if your family are in here please look into CQC and believe what you read.
My family member was in here but not for long after truths came out.

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Review from John T (Son-in-law of Resident) published on 29 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

This home is an absolute shambles. From entering the home there wasn't a hello or who are you seeing by the staff members. No pen to sign in or out. The rooms were filthy dusty, and full of cobwebs. There was even a pile of dirt/dust inside the drawers. I found the staff members including the owner
to be extremely unprofessional and rude. We are having to deal with the correct authorities due to the neglect and abuse that have been witnessed, absolutely sickens me.

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Review from Amy M (Daughter of Resident) published on 19 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From working in care myself I know that the most important thing in any place is the staff. With all the best equipment and facilities, if the staff do not care then the residents won't be happy.
From the moment we arrived the staff had my mum laughing and joking and they were so quick to build bonds
with her! Staff have been great at supporting me with working with my mum's social worker to advocate for what is best for my mum. My mum is always sending me pictures of chocolates the staff have taken to her room and also tells me how lovely they all are!
They are never too busy to take the time to talk with family and are always smiling. This truly is a home away from home.
I can't thank you enough for all you have done and when I have been at the point of giving up fighting for my mum's needs you guys have motivated me to keep pushing for the social worker to make sure her needs have been met!

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Review from S L (Son-in-law of Resident) published on 24 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good care home. Helpful and friendly staff who go out of their way to make us comfortable.

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Review from Sandra G (Daughter of Resident) published on 22 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Although the facilities need updating and the gardens need to be maintained and more accessible, the carers are amazing - especially certain staff members who are always extremely helpful and caring towards my mother. I would like to see more activities provided but as I'm not there I haven't got a
full insight into this. I have noticed that when I am there at the weekends it seems that the carers are extremely busy and in my view could do with a few extra carers. I do feel a couple of the carers are outstanding.

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Review from Aimee J (Granddaughter of Resident) published on 20 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother is very happy. Brilliant staff.

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Review from Patricia L (Daughter of Resident) published on 19 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good care home. Very pleased with the treatment of my mother.

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Review from J W (Son-in-law of Resident) published on 7 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always welcoming to me as a visitor and are very patient, caring and cheerful with the residents including my mum-in-law.

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Review from Richard E (Ex Family Member) published on 20 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have visited twice, the staff are excellent, helpful and friendly.

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Review from Elizabeth B (Granddaughter of Resident) published on 8 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nan always seems happy and relaxed and although I haven't seen her room I have heard it is clean and comfortable. The staff are wonderful and so caring which makes such a difference to us as family.

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Review from Stuart R (Son of Resident) published on 11 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but respect for the staff at Hill House as they do an excellent job always friendly and have a joke and a smile.

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Current Review Score: 8.8 (8.814)

Overview of Review Score

The Review Score of 8.8 (8.814) out of 10 for Hill House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.9 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 3.914 for Hill House is calculated as follows: ( (62 Excellents x 5) + (40 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) + (23 Very Poors x 1) ) ÷ 128 Ratings = 3.914

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.9 Points relating to the number of positive Reviews for Hill House is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 37 registered maximum number of service users is 7.4, which has been reached with 9 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Oct 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Frequently Asked Questions about Hill House

What types of Care is Hill House registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Hill House have?

There are 30 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Hill House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Hill House to the centre of Huntingdon?

5.0 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hill House to verify any information. View our terms and conditions. Hill House has an Enhanced Service - more info.