Hill House

Hill House is not a modern state of the art care home, but it is a very caring home. It has a great homely, and caring atmosphere. The staff are brilliant in their attitude towards residents and visitors alike. Residents are cared for really well. They are kept comfortable, warm and very well fed. The meals are really amazing.

Mum is very happy at Hill House. The staff are very friendly and helpful. She has made friends with other residents and thoroughly enjoyed the Christmas party. I have had excellent assistance from the management team who are always willing to help in any way they can.

We will always be grateful for the care, dedication, and humanity shown by everyone involved. This care home is a truly special place, and we wholeheartedly recommend it to anyone

All the team went above and beyond & made mums last year a pleasant one .

Thank you so much for the care you gave our lovely mum

Lovely place, very clean and friendly.

Mum went to Hill House after a long stay in hospital and a re-enablement centre, she lacked her usual confidence and her dementia had advanced tremendously. I cannot thank the manager and her team at Hill House enough for the love and care they showed mum. They have encouraged her eating and she has gained few kilos (much needed) and is smiling and looking really well. We will use Hill House again for respite and if necessary long term care.

The care home truly exceeded all my expectations, and I'm so grateful for the care and support they provided. Thank you to everyone at the home for making her time special!

Mum would live nowhere else, she is having the best of times.

I am very comfortable to recommend this home, it is clean and there were some activities taking place, and the other residents seemed very happy.

My sister has been a resident of Hill House for approximately 18 months. She seems happy there and is well looked after. She enjoys watching television and reading in her room. The staff are all very welcoming and helpful. My sister can be a bit fussy as regards food but the staff are happy to oblige with something she would like. It is nice to see a hairdresser and chiropodist now visit the home on a regular basis and my sister's hair always looks very nice when she has been to the hairdresser. I receive a monthly newsletter from the home saying what the residents have been up to and what they will be doing, which I appreciate as I don't get to visit very often.

I think the new management and staff have done a wonderful job turning the place around and getting things up to standard, the staff are very friendly and knowing my mum is cared for very well, the home is spotless and cleaned up to a very high standard.

Friendly staff, feel like part of a family and always made welcome. Any problems are discussed with us and we are just a phone call away. We can ring or visit at any time, food is good, hairdresser and chiropodists visit regularly.

Well done to staff and all people involved, may it remain as good. I'm now happier that Mum is being looked after so much better.

My family member was in here but not for long after truths came out.

This home is an absolute shambles. From entering the home there wasn't a hello or who are you seeing by the staff members. No pen to sign in or out. The rooms were filthy dusty, and full of cobwebs. There was even a pile of dirt/dust inside the drawers. I found the staff members including the owner to be extremely unprofessional and rude. We are having to deal with the correct authorities due to the neglect and abuse that have been witnessed, absolutely sickens me.

I can't thank you enough for all you have done and when I have been at the point of giving up fighting for my mum's needs you guys have motivated me to keep pushing for the social worker to make sure her needs have been met!

Very good care home. Helpful and friendly staff who go out of their way to make us comfortable.

Although the facilities need updating and the gardens need to be maintained and more accessible, the carers are amazing - especially certain staff members who are always extremely helpful and caring towards my mother. I would like to see more activities provided but as I'm not there I haven't got a full insight into this. I have noticed that when I am there at the weekends it seems that the carers are extremely busy and in my view could do with a few extra carers. I do feel a couple of the carers are outstanding.

My grandmother is very happy. Brilliant staff.