Keneydon House

My dad, David, came to Keneydon House for 2 weeks respite in June. We were nervous as this is the first respite stay he has had, but Keneydon House were amazing. They treated both my mum and David, with such care and kindness. Mum was reassured by the manager, Teri, when we dropped David off and listened to all his likes and dislikes, and even sent online messages in the first few days to show him settling in (a very welcome action). All of the staff have been very welcoming to us and David and cared for him exceptionally. Aswell as a respite for mum, it was like a holiday for David ... haircut, chiropodists and best of all the social interaction with the residents and staff. The staff in the home show kindness, respect and calmness to all residents and each other ... you couldn't ask for more. I have worked in Care Homes and Keneydon is the best I have ever visited. It is homely and full of exceptional care. Well done and a huge thank you to everyone there. We will be back xx

I have no hesitation in recommending Keneydon House.

I can't praise the staff enough at Keneydon House. So friendly & kind. My dad, suffering from Dementia & Alzheimer's went in for a weeks respite care, a shell of his former self. I am astounded how with their experience & caring nature he settled in so well, chatting, engaging, joining in the activities. It gave him a new lease of life. This home has a heart & soul, so important for our loved ones & peace of mind for the family too.

Wonderful , thoughtful and amazing staff here. Couldn't ask for a better team to leave my mum with. Always keeping us up date with all the necessary information. Well looked after and spoiled with treats and gifts.

We would highly recommend Keneydon House and the care provided!

Pleasant visit to see mum. All the staff were very attentive to the residents and also us visitors. The property was clean and tidy, as were the facilities. My mother appeared happy and content and even joked with the staff. I had to speak to a member of staff and she was very helpful and open in relation to the care my mother has been receiving.

The manager Terrie keeps the family updated with the welfare of my loved one and also informs me of any activities taking place.

Since my friend has moved in the staff have been absolutely amazing. He is treated with respect, care, friendship and love. I was anxious about him going into a home, however Kenydon House have made him a home from home. The support they have also give me has been outstanding and truly appreciated during a tough time. The home is always welcoming and clean. I couldn't have hoped for better for my friend.

All individuals needs are met and it shows all the residents are happy

It has been such a comfort to me seeing my Dad so settled and well cared for. The staff are fantastic, so patient and caring with all the residents. I am welcome at any time, and always find my Dad's needs are fully met. The quality of meals is outstanding! No matter how busy the staff are they will always make time for any queries. Everyone does their best to ensure the environment is comfortable and safe, and I am so pleased to see genuine caring people gaining satisfaction from their profession.

All the members of staff were brilliant with my mum. They were very attentive to her needs and made sure she was as comfortable as possible. Even the managers and kitchen staff were very friendly and helped put me at ease that my mum was in great hands. I would highly recommend this home.

Visited my mother on 27.1.25. She was in good health, well dressed happy with everything upon questioning. She advised that she had no extra requirements and she was happy and well. Interaction with the staff is always positive and friendly.

I am incredibly grateful for the exceptional care and support given by Keneydon House. The staff are highly and professionally compassionate, treating each resident with respect and dignity. My wife thrived there, she made new friends and enjoyed a quality of life we hoped for, she often said that she liked it there, and it was happy and peaceful. Communication with the staff was very pleasant, and were always available to answer any concerns. I must also mention, the managerial team, who also treated me with care and compassion, and I will be forever grateful to them. I would recommend Keneydon House to anyone looking for a safe and supportive home.

The home is clean and tidy and appears organised.

I do think also that a female should help my sister to wash and dress rather than a male but I guess that is necessary.

We are deeply grateful for the peace of mind Keneydon gives us, knowing my dad is in such capable and loving hands. I wholeheartedly recommend them to anyone seeking exceptional care for their loved ones.

I feel it very necessary to address issues regarding the staff at Keneydon House. Two staff members have been extremely rude to me personally. Generally it has become obvious that the majority of staff (not all) their hate their jobs. I also believe that foreign workers are treated poorly. This is very worrying to me as both of my parents are residents. I am also aware that some residents are left for hours with no stimulation or interaction. There has been incidents where I have visited and my parents are wearing filthy clothes. I arrived on Christmas morning, my parents room smelled horrific, the commode was full to the brim and had obviously not been emptied recently. The smell was of ammonia was so strong I couldn't tolerate it for more than a few minutes. I actually dread visiting the home and am extremely anxious every time I do. This is completely unacceptable to me but when I've questioned particularly things I've always been given a brush off answers.

I would like to thank all the care staff for looking after my uncle so well whilst he stayed at Keneydon House. He was in for 2 weeks respite to get him back on track with his nutritional intake and taking his medication correctly. Everyone was extremely kind and understanding of my uncle’s memory problems as he has vascular dementia. I had regular updates on his well-being during his stay and nothing was too much trouble to meet his needs. Keneydon House would be the first place I would contact if my uncle needed respite again, knowing he would be safe and well cared for.

I have known this care home for some years. One of my parents was a resident some years ago. From my experience of visiting Keneydon House, I have certainly seen many positive changes. Since the current manager took over changes are now being implemented in a very positive way. The staff seem very happy in their work and interacting with the residents in a way that is improving the outlook for all.

The residential home is very family-friendly. The staff are kind and considerate.