Woodspring House, Fakenham, Norfolk
Woodspring House, Fakenham, Norfolk
Woodspring House, Fakenham, Norfolk

Woodspring House is a family owned Residential Care Home situated in the North Norfolk market town of Fakenham, specialising in dementia care, residential and respite care.

Experienced carers aim to have clients feel, as they do, that moving to Woodspring House is a positive step forward and will give your loved one the best possible chance of enjoying a happy, active and carefree life.

Being relieved of the day to day burden of caring can also allow loved ones to spend quality time with each other again – going into the town for a cup of tea or just window shopping, perhaps a pub lunch, feeding the ducks by the river or going to the garden centre. All this is within easy walking distance of Woodspring House.

Visit anytime and sit with your loved one in their room, the home or garden. The home is small enough to treat everyone as an individual yet large enough to be able to offer a wide choice of activities and outings.

Owner: Mr & Mrs T Armitage

Person in charge: Lisa Black (Manager)

Local Authority / Social Services: Norfolk County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 28 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 24

Shared Rooms: 2

Rooms with ensuite WC: 26

Weekly Charges Guide: Personal Care Single £443 – £650 , Personal Care Shared (per person) £443 – £650 (These prices are only a guideline, please contact Woodspring House to find out the exact price for your requirements.)

Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Woodspring House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.1 Woodspring House has a Review Score of 8.1 (8.058)

The Review Score of 8.1 (maximum of 10) for Woodspring House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 5 Reviews over all time. This Average Rating is also the rating value for Woodspring House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.2 out of 5 from 1 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.879 for Woodspring House is calculated as follows: ( (51 Excellents x 5) + (7 Goods x 4) ) ÷ 58 Ratings = 4.879

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.179 Points relating to the number of positive Reviews for Woodspring House is based on 1 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 = 3

    2. Target of 5.6 positive Reviews (28 registered maximum number of service users ÷ 5). 1 Reviews ÷ 5.6 Target = 0.179

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    5
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Woodspring House?

  • Extremely LIKELY
    5
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Woodspring House

  • Daughter of Resident/Service User
    2
  • Wife of Resident/Service User
    2
  • Friend of Resident/Service User
    1

A friendly, family atmosphere. Smiling carers doing their jobs professionally and efficiently. Direct, personal involvement from the owners backed up by a competent, caring manager. Varied activities and a daily varying menu with options.

How likely would you be to recommend Woodspring House? Extremely Likely

Average Rating: 

 4.8 out of 5

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father moved into Woodspring House in February 2015 and he loves it there. The staff are kind caring and helpful at all times. The home is spotlessly clean, the food is excellent, it is always warm. There are lots of activities and trips out to keep him stimulated, they did a thanks giving lunch in November to remind him of his home in America.
The atmosphere in Woodspring House is like a home not a care home, I never have to worry about him because everyone at Woodspring House takes care of him and pays him a lot of attention. I feel very lucky to have found such a wonderful place.

How likely would you be to recommend Woodspring House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My husband visits Woodspring on average three days a week for approximately five hours per day. I much appreciate the fact that although he is not a resident, he is made to feel very much part of the group. Management are very approachable and have made sure that both they and members of staff have every knowledge of my husbands history, health and previous background, therefore enabling them to build a picture of the person before dementia.

How likely would you be to recommend Woodspring House? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Value for Money: Excellent

Gaynor Rawstron, Manager at Woodspring House responded to this review on 16 Oct 2015:

Thank you Peggy for your feedback regarding your husband attending as day care. Woodspring house welcomes anyone who wishes to join in with our activities. Not only does the activities support your husband with his well being it enables the family to have time to themselves as we know it is not easy being a full time carer. Woodspring house wants people to feel we are one big happy family. We have got to know you both now and love having your husband visit.

Although this home is quite small compared to other homes, never the less, it is more homely and friendly and it is like a big family. All the carers as well as being very professional in their work are very polite and understanding to the needs of the residents. Also as a visitor to a resident they immediately offer a much welcome " cup of tea" which is appreciated. They have several day trips out which go down very well with the residents, also entertainment when a resident has a birthday etc. The home cooked meals are first class, with a wide variety each day. Visitors are also made very welcome to stay for a meal if they want to.

How likely would you be to recommend Woodspring House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Gaynor Rawstron, Manager at Woodspring House responded to this review on 16 Oct 2015:

Thank you for those very kind words. We do our very best to provide a healthy varied diet to suit all the residents needs. Day trips take place but we are not able to take all of the residents without the support from the families. I would like to thank you for your support and the enjoyment you bring to the party days we provide.

My friend has dementia very bad. The staff are brilliant like family to her. My friend cannot eat however they make her a milk shake mix and she is getting all the calories. She is very difficult to wash, dress etc. They are very caring.

How likely would you be to recommend Woodspring House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Gaynor Rawstron, Manager at Woodspring House responded to this review on 16 Oct 2015:

Thank you. We do our very best to meet the needs and requirements of all our residents. Thank you for your support through out the difficult times when we were struggling to encourage your friend to eat. We can't thank you enough you gave up most meal times every day to support your friend.

Submit a Review for Woodspring House

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

There are currently no awards/recognitions posted yet for Woodspring House

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Woodspring House