Woodspring House

43 Bridge Street, Fakenham NR21 9AX
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9.4 23 Reviews
  • Woodspring House, Fakenham
Woodspring House is a family owned Residential Care Home situated in the North Norfolk market town of Fakenham, specialising in dementia care, residential and respite care.

Experienced carers aim to have residents feel that moving to Woodspring House is a positive step forward and will give your loved one the best possible chance of enjoying a happy, active and carefree life.

Being relieved of the day to day burden of caring can also allow loved ones to spend quality time with each other again – going into the town for a cup of tea or just window shopping, perhaps a pub lunch, feeding the ducks by the river or going to the garden centre. All this is within easy walking distance of Woodspring House.

Visit anytime and sit with your loved one in their room, the home or garden. The home is small enough to treat everyone as an individual yet large enough to be able to offer a wide choice of activities and outings.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 28 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Woodspring care ltd

Person in charge

  • Lisa Black (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2017
  • Number of floors: 2

Room Information

  • Single Rooms (28)
  • Couples/Companion Rooms (0)

Woodspring House Reviews (23)

9.4

Woodspring House has a Review Score of 9.4 (9.431) out of 10, based on 6 reviews in the last 2 years.
Over all time Woodspring House has 23 reviews.

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Review from Caroline H (Daughter of Resident) published on 19 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Woodspring are amazing and I feel very lucky that we were able to get our mum a room there. The carers are always trying to come up with new ways to entertain the residents and they have a friendly compassionate approach to both their residents and their families. Also, the manager is easy
to talk to - especially when the situation of dealing with an elderly relative is not always easy. I’m very happy with the level of care Mum receives. Thank you to all at Woodspring House.
Reply from Lisa Black, Manager at Woodspring House

Thank you for your kind review, from Lisa and all the team at Woodspring

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Review from Susan W (Daughter of Resident) published on 18 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
An exceptional care home, attending to my mother’s needs with care and dignity. The staff are always kind and attentive, and there is always a wide range of activities. It is always clean and tidy, and our mother had been very happy there.
Reply from Lisa Black, Manager at Woodspring House

Thank you so much for your kind review, from all the team.

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Review from Sally A (Daughter of Resident) published on 12 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was lucky enough to have been a resident of the wonderful Woodspring House for two years and I am so glad that I managed to find such a vibrant, happy, safe place for her to live her life following a debilitating stroke.
The fact that I live some distance from Norfolk made finding the right
place for Mum even more important and I have found the staff, and in particular the manager incredibly helpful in helping me to maintain a meaningful relationship with Mum via video calls, thanks to one carer in particular, and their very busy social media page throughout her time there.
The quality of care provided was superb whilst being delivered with compassion and professionalism. Nothing was ever too much trouble and the trust between Mum and the people looking after her was self-evident. From the busy calendar of activities available to residents to the lovely home-cooked food, Woodspring delivers on every front. No problems, just solutions.
Reply from Lisa Black, Manager at Woodspring House

Thank you so much for your lovely words and review.

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Review from J M (Sister of Resident) published on 7 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very happy with the care that my brother has received in Woodspring House and he appears content there. The manager and staff are always very helpful when I phone to speak with him or have a query.
Reply from Lisa Black, Manager at Woodspring House

Thank you so much for your kind review, from all the team!

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Review from J F (Granddaughter of Resident) published on 29 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Amazing care home, very welcoming made my grandma feel like it was her own homely space with a lot of freedom, loves to join in with the activities and thoroughly enjoys the days out on the bus with everyone. Couldn't recommend Woodspring House enough! the staff are all very helpful nothing is too much.
home is kept amazingly clean at all times.
Reply from Lisa, Manager at Woodspring House

Thank you so much for your kind review from the whole team at Woodspring!

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Review from P W (Son-in-law of Resident) published on 7 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
What a fantastic setting for a care home. The staff, all of them, have so much compassion and affection for all the residents which is shown on every visit I have made. I couldn't recommend Woodspring enough. Just take a look at their social media page and see the interactions with the residents it
speaks for itself.
Reply from Lisa Black, Manager at Woodspring House

Thank you for your kind words, it has been our pleasure getting to know you all.

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Review from Brent W (Son of Resident) published on 19 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has now been a resident for 6 years, she has settled well and is incredibly well looked after. Given her Alzheimer's disease, the care team are kind, caring and patient beyond words.
Any family member will feel some guilt at having to place a parent into care; Mum could not be in a more attentive,
safe and caring environment than Woodspring House which is totally reassuring for us as a family. Thanks.
Reply from Lisa Black, Manager at Woodspring House

Thank you Brent for your kind words, it has been our pleasure to get to know you all over the past 6 years.

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Review from J J (Son of Resident) published on 4 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was a resident at Woodspring for approximately 18 months. Up until her death there on 17th March 2023. She was difficult at times then calmed down as the dementia deteriorated. The staff supported us as a family and Mum as a resident. She enjoyed activities, days out music etc etc.
We are so pleased
with the care Mum received whilst at Woodspring.
Reply from Timothy Armitage, Owner at Woodspring House

Thank you, it was a pleasure to get to know Mum. Thank you for your support throughout the past 18 months.

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Review from Rosie N (Daughter of Resident) published on 15 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Woodspring House Care Home for four plus years now. The care and support the staff have provided extends way above and beyond that which we pay for. The staff take care of my father, who is not a resident, but a daily visitor and helped me personally when we encountered
some very tricky emotional scenarios around my mother becoming a resident.
I would highly recommend Woodspring House. They have always been there for my mother, my father and myself. Thank you.
Reply from Lisa Black, Manager at Woodspring House

Thank you Rosie for your kind words. It has been a pleasure getting to know you all

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Review from Linda S (Daughter of Resident) published on 8 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mum moved into Woodspring House in February 2021 and from the very start was made to feel very welcome and cared for. All the residents seem to be treated with respect, dignity and kindness. The staff are always aware of the needs of the residents and always have time to talk to the family about
any issues about our mum's welfare. Our mum and our family are very appreciative of all the wonderful care from all of the Woodspring House Team. Thank you.
Reply from Timothy Armitage, Owner at Woodspring House

Thank you Linda, we appreciate the support you give us.

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Review from J C (Daughter of Resident) published on 23 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mum moved into Woodspring House in August 2022. She is now very settled and appears to be part of a large family. The care she is given is outstanding. All the carers are kind, respectful, well mannered and full of shared good humour. Everyone seems to be treated with great dignity, care, and even
love. Woodspring House appears to be unique in that residents, families, friends and work visitors all enjoy being there/visiting. Everyone entering through the door is treated with the same care, respect, good humour and indeed made to feel welcome and part of the family. If we have ever had the slightest worry, action is taken immediately and any slight concerns are resolved to everyone's satisfaction. I have also witnessed that if a patient, struggling with dementia, has an issue, staff act speedily and kindly to diffuse a situation with concern, patience and respect. We all feel most fortunate to have secured a place in such a wonderful care home for our lovely mum. Thank you.
Reply from Lisa Black, Manager at Woodspring House

Thankyou so much for such a lovely review. We are lucky to have such a fantastic team. We appreciate your support.

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Review from M B (Friend of Resident) published on 23 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you for treating me with such care and compassion this morning when delivering some quite devastating news. Thank you for taking the time to discuss in detail the proposed way forward and leaving me safe in the knowledge that my friend will be well cared for and nurtured by Woodspring staff during
this difficult stage in his life as he has been all throughout his time living there. It has truly been a home from home for him and we have been delighted with the care demonstrated to him by all staff members. Long may it continue. Empathy and compassion are being lost in the care system but not at Woodspring.
Reply from Timothy Armitage, Owner at Woodspring House

Thankyou for such a nice review. I was so sorry to hear the news too.

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Review from Alison D (Daughter of Resident) published on 17 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
High level of consistency in the staff. Home has a comfortable/non-clinical feel which is important. Current owners are very engaged, committed and caring. The home manager is excellent and sets the right tone and ethos with the staff. My mother feels safe at Woodspring House and they accommodate her
needs. Having been quite a challenging person for most of her life, she is content and happy in her environment. She came through COVID and, thanks to the care of the staff, has made a very good recovery, regaining faculties that I presumed would be permanently lost. I have no complaints with the care and facilities at Woodspring House and hope that my mother remains there through to the end of life.
Reply from Timothy Armitage, Owner at Woodspring House

Thankyou so much for your positive feedback. It is really appreciated.

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Review from Carol S (Daughter of Resident) published on 17 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
A big thank you to the manager and all the staff for the respectful, caring home that our mother now lives in. The positivity, friendliness, warmth and kindness are remarkable. It feels like a big happy family, with each member having their needs met without any fuss, just kindness. Thank you.
Reply from Timothy Armitage, Owner at Woodspring House

Thankyou so much for your positive feedback. It is really appreciated.

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Review from Tony E (Son of Resident) published on 13 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a resident at Woodspring since October 2022. While Mum rather resists residential care, wanting to go back to her own home in which she is no longer safe, the staff have still been able to build up a rapport with her. Despite declining memory and mobility, they have managed to get her regularly
involved in activities and facilitated us to be able to take her out, for lunches at the local pub, for Christmas at home with her Grandchildren, and to see other family. The home is always clean, bright and fresh, and feels much more like a home than an institution. The rooms are well equipped and the staff have been very open and communicative with us. Entertainment and activities happen all week, with different local musicians and entertainers often visiting. Woodspring was one of many residential facilities we looked at when trying to find a final home for Mum, but the only one we seriously considered after viewing.
Reply from Timothy Armitage, Owner at Woodspring House

Thank you Tony, we appreciate the support you give to us.

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Review from Diane S (Daughter of Resident) published on 31 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Before Mom came to stay at Woodspring House I did lots of homework, visiting many care homes, looking at the environments they provided and talking with staff and management. It was a long process, but we have to be fully assured that we make the right decisions for our loved ones when wanting the best
possible care. Woodspring was the place that impressed me so much, the warmth of the staff and the residents who obviously had so much input into how they spent their days, with activities and group chats, outings and entertainment. I have to admit here that I spent many happy hours joining in the fun of The Natterjacks Club, sing-a-longs and outings to name just a few, and residents' birthdays and exciting Christmas parties, the staff always inviting and making me feel welcome too. Having spent a career working in the Health and Social Care Sector, I can say that Woodspring House is the best home I have experienced. Thank you, for your kindness over the years.
Reply from Timothy Armitage, Owner at Woodspring House

Thank you so much for your lovely review Diane. We will miss your mum and seeing you too. Great memories. Thank you.

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Review from M E (Daughter of Resident) published on 9 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Unexpectedly in June 2021, I had to find a residential care home for my mum. I was aware of the great reputation Woodspring House had (a friend's mum is a resident and another friend had used the respite care for her mum) so I was relieved and delighted that there was a room for mum and she moved in.
The manager was exceptional in her compassion, help and knowledge to me in those first difficult days/times. Here we are one year on and the care my mum has received, from every member of staff at Woodspring House, has also been exceptional. My mum is safe and happy in a genuinely caring and loving environment. Woodspring House is impressively clean, serves lovely food and has plenty of activities going on. The atmosphere always feels nice and positive - from both the staff and the residents.
Reply from Timothy Armitage, Owner at Woodspring House

Thank you for your lovely review, especially what you say about the manager and the team. I may be biased but I can only agree with you! They are exceptional.
Regards,
Tim

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Review from Mike D (Husband of Resident) published on 2 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Woodspring House must be one of the best in the country.
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Review from Peggy F (Wife of Resident) published on 11 December 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would be more than happy to recommend Woodspring house, as I have always found both management and staff to be very caring and understanding of the residents and, very often, their complex needs. Woodspring is home to the residents which is very comforting to me as the wife of a resident.
Reply from Lisa Black, Manager at Woodspring House

Thank You Peggy

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Review from Katarzyna R (Daughter of Resident) published on 14 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A friendly, family atmosphere. Smiling carers doing their jobs professionally and efficiently. Direct, personal involvement from the owners backed up by a competent, caring manager. Varied activities and a daily varying menu with options.
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Current Review Score: 9.4 (9.431)

Overview of Review Score

The Review Score of 9.4 (9.431) out of 10 for Woodspring House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 6 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.831 for Woodspring House is calculated as follows: ( (59 Excellents x 5) + (12 Goods x 4) ) ÷ 71 Ratings = 4.831
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.6 Points relating to the number of positive Reviews for Woodspring House is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6, which has been reached with 6 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Mar 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (1)

Lisa

Lisa Black

Job Title: Home Manager Joined: 2016

Lisa began her career working at Friern and Barnet hospital where she worked for many years as a ward auxiliary before spending time working in the accident and emergency ward at Chase Farm hospital.
After moving to Norfolk in 2004 she joined a care home in Wells where she worked her way up to senior carer.
Having developed a genuine passion for delivering highly personalised care for individuals, Lisa joined Woodspring House in February 2016 as deputy manager and was promoted to manager in August 2017. She has her level 2, 3, 4 and 5 diploma leadership and management in health and social care.

Frequently Asked Questions about Woodspring House

What types of Care is Woodspring House registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Woodspring House have?

There are 28 Single Rooms.

What are the Facilities & Services at Woodspring House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Woodspring House to the centre of Fakenham?

0.1 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Woodspring House to verify any information. View our terms and conditions. Woodspring House has an Enhanced Service - more info.