Woodspring House

43 Bridge Street, Fakenham NR21 9AX
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9.5 24 Reviews
  • Woodspring House, Fakenham
Woodspring House is a family owned Residential Care Home situated in the North Norfolk market town of Fakenham, specialising in dementia care, residential and respite care.

Experienced carers aim to have residents feel that moving to Woodspring House is a positive step forward and will give your loved one the best possible chance of enjoying a happy, active and carefree life.

Being relieved of the day to day burden of caring can also allow loved ones to spend quality time with each other again – going into the town for a cup of tea or just window shopping, perhaps a pub lunch, feeding the ducks by the river or going to the garden centre. All this is within easy walking distance of Woodspring House.

Visit anytime and sit with your loved one in their room, the home or garden. The home is small enough to treat everyone as an individual yet large enough to be able to offer a wide choice of activities and outings.
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Care Provided by Woodspring House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 28 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Contact Woodspring House to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Woodspring House to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Owner

  • Woodspring care ltd

Person in Charge

  • Lisa Black (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2017
  • Number of floors: 2

Room Information

  • Single Rooms (28)
  • Couples/Companion Rooms (0)

Woodspring House Reviews (24)

9.5

Woodspring House has a Review Score of 9.5 (9.531) out of 10, based on 7 reviews in the last 2 years.
Over all time Woodspring House has 24 reviews.

Overall Experience
  • 24
  • 0
  • 0
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Date Published
  • 24
  • 1
  • 1
  • 7
  • 17
Reviewer Connection to Woodspring House
  • 12
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 24, showing 21-24
Review from Katarzyna R (Daughter of Resident) published on 14 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A friendly, family atmosphere. Smiling carers doing their jobs professionally and efficiently. Direct, personal involvement from the owners backed up by a competent, caring manager. Varied activities and a daily varying menu with options.
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Review from K G (Daughter of Resident) published on 13 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father moved into Woodspring House in February 2015 and he loves it there. The staff are kind caring and helpful at all times. The home is spotlessly clean, the food is excellent, it is always warm. There are lots of activities and trips out to keep him stimulated, they did a thanks giving lunch
in November to remind him of his home in America.
The atmosphere in Woodspring House is like a home not a care home, I never have to worry about him because everyone at Woodspring House takes care of him and pays him a lot of attention. I feel very lucky to have found such a wonderful place.
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Review from Nora C (Wife of Resident) published on 20 October 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Although this home is quite small compared to other homes, never the less, it is more homely and friendly and it is like a big family. All the carers as well as being very professional in their work are very polite and understanding to the needs of the residents. Also as a visitor to a resident they
immediately offer a much welcome " cup of tea" which is appreciated. They have several day trips out which go down very well with the residents, also entertainment when a resident has a birthday etc. The home cooked meals are first class, with a wide variety each day. Visitors are also made very welcome to stay for a meal if they want to.
Reply from Gaynor Rawstron, Manager at Woodspring House
Thank you for those very kind words. We do our very best to provide a healthy varied diet to suit all the residents needs. Day trips take place but we are not able to take all of the residents without…read more
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Review from Karen R (Friend of Resident) published on 20 October 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend has dementia very bad. The staff are brilliant like family to her. My friend cannot eat however they make her a milk shake mix and she is getting all the calories. She is very difficult to wash, dress etc. They are very caring.
Reply from Gaynor Rawstron, Manager at Woodspring House
Thank you. We do our very best to meet the needs and requirements of all our residents. Thank you for your support through out the difficult times when we were struggling to encourage your friend to…read more
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Current Review Score: 9.5 (9.531)

Overview of Review Score

The Review Score of 9.5 (9.531) out of 10 for Woodspring House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 7 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.831 for Woodspring House is calculated as follows: ( (69 Excellents x 5) + (14 Goods x 4) ) ÷ 83 Ratings = 4.831
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.7 Points relating to the number of positive Reviews for Woodspring House is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6, which has been reached with 7 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Mar 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (1)

Lisa

Lisa Black

Job Title: Home Manager Joined: 2016

Lisa began her career working at Friern and Barnet hospital where she worked for many years as a ward auxiliary before spending time working in the accident and emergency ward at Chase Farm hospital.
After moving to Norfolk in 2004 she joined a care home in Wells where she worked her way up to senior carer.
Having developed a genuine passion for delivering highly personalised care for individuals, Lisa joined Woodspring House in February 2016 as deputy manager and was promoted to manager in August 2017. She has her level 2, 3, 4 and 5 diploma leadership and management in health and social care.

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