Broadlands Park

27 The Green, Upton, Acle, Norwich NR13 6BA
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9.9 21 Reviews
  • Broadlands Park, Norwich
Broadlands Park is a family-run care home in the village of Upton, Norfolk, delivering homely, personalised care for over 40 years.

Established in 1985, Broadlands Park is known for its calm atmosphere, strong sense of community, and dedication to each resident’s wellbeing. The home features cosy lounges, home-cooked meals, and tranquil gardens, providing a welcoming environment where residents can relax and enjoy quality time with loved ones.

Residential and dementia care is delivered with compassion and attention to detail. Care plans are tailored to each resident, supported by discreet modern technology including fall-prevention AI systems, digital care planning, and advanced nurse call systems.

Broadlands Park combines traditional values with innovative care, offering a place where residents feel safe, comfortable, and truly at home.

To learn more or arrange a visit, contact the team for further information.
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Care Provided by Broadlands Park

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 34 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1000 – £1300
  • Self-Funded Residential Dementia Care: £1000 – £1300
  • RESPITE Self-Funded Residential Care: £1050 – £1350
  • RESPITE Self-Funded Residential Dementia Care: £1050 – £1350
The price(s) shown are provided by the care home. Contact Broadlands Park for full pricing details and T&Cs.

Contact Broadlands Park to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Broadlands Park to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Beverley Brown (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2001
  • Last Refurbishment: 2010
  • Number of floors: 2

Room Information

  • Single Rooms (26)
  • Couples/Companion Rooms (4)

Visiting

  • Open visiting hours, but respecting meal times.

Parking

  • Parking on site.

Broadlands Park Reviews (21)

9.9

Broadlands Park has a Review Score of 9.9 (9.857) out of 10, based on 18 reviews in the last 2 years.
Over all time Broadlands Park has 21 reviews.

Overall Experience
  • 19
  • 2
  • 0
  • 0
  • 0
Date Published
  • 21
  • 1
  • 1
  • 18
  • 3
Reviewer Connection to Broadlands Park
  • 14
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 21, showing 21-21
Review from Fran B (Daughter of Resident) published on 12 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Broadlands Park is an excellent care home in a lovely setting. The professionalism and kindness that the team has shown to my mother and to our family has been constant over the many years that my mum has been a resident. They have supported us all every step of the way through a very difficult journey
with Alzheimer's disease, giving us confidence that Mum was in expert, capable hands. As she reached the end of her life they bent over backward to give us the time we needed with her - without compromising the Covid-free status of the home. Now that this chapter in our lives has come to an end, we move on with a feeling that the team was Mum's second family and we will always be grateful for their hard work and dedication.
Reply from Susan Hollyman, Owner at Broadlands ParkDear Fran,
Thank you so much for your kind words. I will ensure the staff see them.
It has been a pleasure knowing your family, your Mother will be greatly missed.
Keep in touch. Sue
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.9 (9.857)

Overview of Review Score

The Review Score of 9.9 (9.857) out of 10 for Broadlands Park is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.907 for Broadlands Park is calculated as follows: ( (188 Excellents x 5) + (13 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 204 Ratings = 4.907
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.95 Points relating to the number of positive Reviews for Broadlands Park is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.95
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Mar 2023

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (2)

Beverley

Beverley Brown

Job Title: Registered Manager

Beverley is the experienced and compassionate Manager at Broadlands Park Care Home. With over 23 years of dedication to the care sector, Beverley began her career as a care assistant and has worked her way to becoming a highly skilled and empathetic leader. Her journey reflects her passion for making a positive impact on the lives of residents and staff alike.


At Broadlands Park, Beverley fosters a strong sense of community, where everyone—residents and team members—feels like part of a big family. Her leadership focuses on creating a warm, welcoming environment that prioritises dignity, respect, and personalised care for every resident.


Beverley believes that the smallest moments can have the biggest impact, whether it’s seeing a smile on a resident’s face or creating opportunities for connection and joy. Under her guidance, Broadlands Park has become a home where residents feel supported and valued, and families feel confident that their loved ones are in safe hands.

Diana

Diana Waterman

Job Title: Care Facilitator

Diana has been a dedicated member of the Broadlands Park team for many years, bringing warmth, experience, and a deep commitment to personalised care. As a Care Facilitator, she plays a key role in supporting residents’ wellbeing, helping to ensure each individual receives thoughtful, consistent care that reflects their personal needs and preferences.


Known for her calm and compassionate nature, Diana builds strong relationships with residents and their families, offering both practical support and a reassuring presence. Her years of experience at Broadlands Park make her a valuable source of knowledge and stability, and she is highly respected by both colleagues and those she cares for.


Diana is passionate about maintaining the home’s welcoming, homely feel, and she takes great pride in helping residents feel safe, listened to, and truly at home.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Broadlands Park to verify any information. View our terms and conditions. Broadlands Park has an Enhanced Service - more info.