Glendon House

2 Carr Lane, Overstrand, Cromer NR27 0PS
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9.6 21 Reviews
  • Glendon House, Cromer
Glendon house is situated in the elegant seaside village of Overstrand, (holiday destination for Winston Churchill.)

Residents can enjoy the award-winning beach, local shops, cliff top café and garden centre all within a few minutes walk from the home.

Glendon House is a well-established dementia care home which boasts 33 beautiful bedrooms steeped in period charm with all the character and atmosphere of a family home.

The home benefits from a range of different communal spaces including a large conservatory, main lounge, dining room, games room/pub and extensive landscaped gardens and courtyard that combine comfort and accessibility with resident safety and security.

The real charm of Glendon house is the exceptional care that the dedicated and compassionate staff deliver to their residents. Living well is the real focus of the team with a real desire to deliver compassionate, highly dignified and respectful care that is planned in partnership with the resident and their loved ones.

The home provides a full programme of activities with dedicated staff to offer something for everyone and encourage a lively and stimulating environment, or quiet contemplation if that suits the resident better.

Long and short term residents and respite care, pets are accepted by arrangement.

Why not pop in for a chat over coffee or lunch and see what Glendon House have to offer.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 36 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £879 – £1600
  • Self-Funded Residential Dementia Care: £1000 – £1600
  • RESPITE Self-Funded Residential Care: £1000 – £1599
  • RESPITE Self-Funded Residential Dementia Care: £1000 – £1600

These prices are only a guideline, please contact Glendon House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Glendon House Ltd

Person in charge

  • Nadine Perrin (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2010
  • Number of floors: 3

Room Information

  • Single Rooms (30)
  • Couples/Companion Rooms (3)

Glendon House Reviews (21)

9.6

Glendon House has a Review Score of 9.6 (9.646) out of 10, based on 12 reviews in the last 2 years.
Over all time Glendon House has 21 reviews.

Overall Experience
  • 14
  • 7
  • 0
  • 0
  • 0
Date Published
  • 21
  • 2
  • 5
  • 12
  • 9
Reviewer Connection to Glendon House
  • 5
  • 5
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 21, showing 21-21
Review from Marie E (Resident) published on 9 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My review covers from 28/08/2018 to date. My advice to a friend concerning their relative would depend on the mental condition of the relative. I must stress that Glendon House is more for dementia than residential.
To me, residents with violent tendencies should not be allowed to wander freely and
distress others.
Carers, when asked for help in this respect, reply there is nothing they can do. For residents like these, surely a separate unit is required. One resident, despite treatment, remained the same, threatening me with clawed hands and to avoid him, I have all my meals in my room.
Management pleasant and approachable, tackles and does her best to solve problems quickly. Staff kind, friendly and caring. I myself, exceptionally, am fairly mentally alert and mildly active, if in health, need help with washing, bathing, hair wash etc.
Cannot genuinely comment on activities, avoiding depression, seek social life elsewhere. In bed with a bout of illness lately. Staff absolutely marvellous. Immediate attention from especially night staff. I am happy here.
Reply from Helen Taylor, Area Manager at Glendon House

Dear Marie
We are pleased that you have chosen to live at Glendon House, but it is a designated dementia home. Our priority is to maintain the facilities in the most appropriate way for our residents, who with the exception of yourself, are all living with dementia.
The home’s spaciousness allows residents to wander from one communal area to the next in a safe environment and staff are trained to deal with behaviours caused by this illness.
We do hope that your health improves and you may be tempted to partake in the many exciting activities planned through the Summer. We are delighted to hear such positive comments about the Staff and our Manager.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.6 (9.646)

Overview of Review Score

The Review Score of 9.6 (9.646) out of 10 for Glendon House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.646 for Glendon House is calculated as follows: ( (96 Excellents x 5) + (45 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 144 Ratings = 4.646
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Glendon House is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 12 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Jun 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

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