
Good activities. Residents always appear clean and tidy, also happy. Excellent care homeAnthea T(Daughter-in-law of Resident/Service User)

a very nice, happy home, staff are very helpful and politeS G(Daughter of Resident/Service User)


Good activities. Residents always appear clean and tidy, also happy. Excellent care homeAnthea T(Daughter-in-law of Resident/Service User)

a very nice, happy home, staff are very helpful and politeS G(Daughter of Resident/Service User)


Redlands House Residential Care Home is ideally situated close to local amenities in Hellesdon. There is a variety of shops just across the road at the Dixon shopping centre and a pub 200 yards away - all just 3 miles from the centre of Norwich.
Redlands House has undergone expansion and refurbishment to provide a new wing including rooms with ensuite shower facilities, and a new lounge and conservatory. The new...
Care Provided by Redlands House
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 41 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Redlands House for full pricing details and T&Cs.
Contact Redlands House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- Redlands House Ltd
- Private Owned
Person in charge
- Laura Ward (Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: -1
- Last Refurbishment: 2024
- Number of floors: 2
Room Information
- Single Rooms (35)
- Couples/Companion Rooms (3)
- Single Rooms with ensuite Wet Room (6)
Redlands House Reviews (52)
Redlands House has a Review Score of 9.7 (9.703) out of 10, based on 17 reviews in the last 2 years.
Over all time Redlands House has 52 reviews.
Absolutely fantastic place. I couldn't ask for anywhere better for my gran to be. The care and quality of the room is amazing.
Thank you so much for your lovely review, I will share this with the team. It is a great pleasure to be looking after your nan and we are so pleased that she is a permanent resident at Redlands House.
Care Home Redlands House, Reepham Road, Hellesdone. Run well and efficiently organised. Pleasant surroundings.
Thank you for your kind appraisal of Redlands House, the staff will be delighted to know, and we look forward to your next visit.
By November, Mum had been a resident here for 11 months. During this time, we saw care and compassion shown, not just to Mum but to us as her family too. Mum enjoyed the activities such as colouring and the visits from outsiders such as Friend in Deed as well as the summer fete. Sadly, Mum passed away but we will be forever grateful for everything Redlands did for her and us too especially in making her final days as comfortable as they could be.
We would like to thank you for your kind comments and are pleased that you found the care to be compassionate. It was such a pleasure to take care of your loved one and these comments will be passed to all staff.
I am so pleased to have found Redlands House. A small home where everyone is a cared for individual. The lovely staff are amazing, like a family. Before moving here, Mum had become withdrawn and insular. She has been gently encouraged and now chooses to join the others at meals and in the sitting room where she takes a great interest in various activities such as bowls, visiting pets and especially the playgroup. The weight lifted from my shoulders seeing her so happy, content and well cared for.
Thank you for your lovely review, we are so delighted that your mum has been engaging in all that Redlands House offers and we look forward to your visits.
Redlands is an amazing home, the staff are so friendly and helpful, they have cared for Grandad with dignity and respect, and understand what his care needs are. When we visit we are greeted with a smile, offered a hot drink, and generally made to feel very welcome. Grandad tells us how good the food is and how he is offered a choice every day.
His bedroom is lovely, a good size, nicely decorated and with nice clean new furniture. There is also an en-suite wet room. Everything he could need.
Grandad is not one to mix or join in activities, however, staff do pop in regularly for a chat and to check he is ok.
Overall this home is excellent, I only wish it was closer to family & my Nanny so we could make this a permanent place for Grandad to live. We would not hesitate to recommend to family and friends.
It is very humbling to receive such a lovely review, the staff will be informed of the praise given and it has been a pleasure to care for your lovely grandad.
Very poor experience. Was told I was going to rehab with daily physio - sent by NHS. Carers were caring but there were too few of them so left for long periods of time without assistance when called for. The place was inappropriate for my needs as was the room - not designed for any independence, e.g. no grab rails (nor in bathroom). Didn't get physio until I threatened to discharge myself but there was no physiotherapist on site. Some carers were inadequately trained and didn't have enough English to understand what I was asking for. Other residents left to feed themselves when they needed help. Only generic practices. Noise levels awful, day and night.
Your point in relation to grab rails has been...
My dad was at Redlands House for respite recently. I was really upset about him having to go, but found Redlands very welcoming and friendly. All staff were understanding and friendly. They updated me regularly. Dad always looked well looked after. Other residents seemed happy. I felt very welcomed when visiting. I felt supported too.
Thank you for your very kind words. We are pleased to hear how well dad settled with us and are very proud of our excellent staff team. Dad will be missed here by all.
This month she has been taken out on several visits and lots of interesting visitors have come to enrich the lives of the residents.
The changes seem to be due to a new manager in the home. Mum now has much more to tell us when we visit.
It is so humbling to read these kind words. As a manager, my goal and passion is to ensure that residents in our care live a meaningful and fulfilling life. I am so pleased that your loved one is enjoying their time at Redlands House, the team and I are working very hard to create those special moments for everyone who resides in our care home.
We have noticed over the last few months how these have improved for the best it's so nice how things are being done with residents now. My brother loved his trip out. The staff are really friendly and overall a breath of fresh air.
Thank you so much for your kind words. I feel honoured to be caring for your loved one. The team that I lead are a fantastic team, I am very proud of them, as every day they try to go above and beyond to put a smile on our residents' faces. This review will mean a great deal to staff.
Our dad came to Redlands after being in the hospital and we are both so pleased and grateful for the care he has received in such a homely environment. Staff members have kept us up to date with any matters. We cannot thank the staff at Redlands enough for their care and support.
Thank you so much for your kind words, it means a great deal to receive such lovely feedback. My team and I thank you for these positive comments.
Visited Redlands House for the first time, to see my sister-in-law who's here on respite. She appeared very happy and settled very well. The management team are excellent, staff are great. Rooms are excellent, clean. Environment is really good and would love my sister-in-law to live here permanently. I cannot fault the home as everything looks perfect.
My aunt came to Redlands House in a NHS planning bed in February 2023. I came to visit and was greeted by lovely, friendly staff. The home has such a lovely, warm feel. In May, my aunt decided to become a permanent resident. It feels like home and all members of staff go the extra mile; they chat, some will give a hug, and all residents are treated with empathy and kindness. What more is there to say but thank you Redlands.
Sadly my mum died in Redlands recently. However, the care she got was next to none. Her face lit up every time a carer went into her room and spoke to her. Sorry but I am unable to comment on higher food/drink or activities. If I had to go to a home tomorrow - Redlands it would be.
We strive to give the best care to all residents we look after.
We have nothing but praise for the wonderful care my mum received at Redlands, the staff went out of their way to ensure mum was looked after. The understanding and compassion were second to none. The food was excellent as was the room mum was in, nothing was too much trouble, they all came together as a team, mum was happy in the six months she was there. The entertainment and decorations celebrating special times were also well thought out and arranged.
We were kept updated on any changes in mums health and her wishes were adhered to. All in all the staff were extremely pleasant, caring and thoughtful and could not do enough for mum or us as a family and would recommend anyone considering this nursing home.
Thank you for such a lovely review, all the staff at Redlands House will be so pleased their hard work and care made your mum's stay here so special.
I found the staff very friendly and helpful.
Thank you for such a fantastic review of Redlands House.
I find Redlands House very good nothing is too much trouble for any of the staff, staff are very polite and always ready to tell how the resident is getting on. Her room is very comfortable and clean and cleaned daily.
This home appears to deal with the issue, putting the residents first. I haven't had much experience with homes, but from listening to the media regarding care homes in other parts of the country, Redlands seem to be doing a good job.
Everyone at Redlands are kind and caring. They worked very well with the Covid 19. I felt relaxed knowing that my husband was safe and well and looked after.
Thank you for your positive comments. It is lovely to hear you feel your husband is both safe and well looked after.
The staff were brilliant, very supportive of her care needs and quirky personality. She has thoroughly enjoyed her time there and gave us the peace of mind that she was in safe hands until we could secure her new abode. Thank you to all the Redlands care team.
Your positive feedback regarding your mother-in-law’s recent respite stay at Redlands House is much appreciated. Your comments will be passed on to the Redlands team.
We enjoyed our visit to see my husbands aunt after such a long while. Hope that it makes a difference to her. Thank you so much for all your care and keeping all the residents safe.
We are delighted to hear you both enjoyed your recent visit to Redlands, your positive comments are most welcome.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 25 November 2024Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Redlands House.
There are no upcoming events for Redlands House.
Awards / Recognitions (7)
- 19 Jun 2025Recipient: Redlands House
- 19 Jun 2025Recipient: Redlands House
- 01 Nov 2024Recipient: Redlands House
Accreditations
There are no accreditations posted yet for Redlands House.
Meet the Team (1)

Hi, I’m Laura Ward, the Home Manager at Redlands House. I’ve always had a deep passion for care, driven by a desire to make every resident feel valued and at home. I love working with our team, ensuring we deliver the best care possible with warmth, compassion, and a smile. There’s nothing more rewarding than seeing our residents happy and thriving.
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