Redlands House

134 Reepham Road, Hellesdon, Norwich NR6 5PB
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9.6 45 Reviews
  • Redlands House, Norwich
Redlands House Residential Care Home is ideally situated close to local amenities in Hellesdon. There is a variety of shops just across the road at the Dixon shopping centre and a pub 200 yards away - all just 3 miles from the centre of Norwich.

Redlands House has undergone expansion and refurbishment to provide a new wing including rooms with ensuite shower facilities, and a new lounge and conservatory. The new rooms are light and spacious, with specially designed colour and furnishing schemes.

Redlands House provides a homely and welcoming service, treating people as individuals and encouraging personalisation of rooms and maintenance of outside connections and activities. Alongside this, the home offers high-quality support to maintain independence for those needing residential and dementia care, in a home from home environment.

The home provides a full programme of activities with dedicated staff to offer something for everyone and encourage a lively and stimulating environment, or quiet contemplation if that suits the resident better.

Long and short term residents and respite care welcome and the home have recently installed a new lift and remodelled the sun lounge and garden spaces. Pets are accepted by arrangement.

Why not pop in for a chat over coffee or lunch and see what Redlands House have to offer.
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Care Provided by Redlands House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 41 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1250 – £1400
  • Self-Funded Residential Dementia Care: £1250 – £1400
  • RESPITE Self-Funded Residential Care: £1250 – £1400
  • RESPITE Self-Funded Residential Dementia Care: £1250 – £1400

These prices are only a guideline, please contact Redlands House to find out the exact price for your requirements.

Contact Redlands House to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Redlands House to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Owner

  • Redlands House Ltd

Person in Charge

  • Laura Ward (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (35)
  • Couples/Companion Rooms (3)
  • Single Rooms with Ensuite Wet Room (6)

Redlands House Reviews (45)

9.6

Redlands House has a Review Score of 9.6 (9.640) out of 10, based on 20 reviews in the last 2 years.
Over all time Redlands House has 45 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Redlands House
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Total of 45, showing 21-40
Review from Susan W (Daughter of Resident) published on 12 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is well cared for and treated with dignity. She enjoys her food. The staff are friendly and kind.
This month she has been taken out on several visits and lots of interesting visitors have come to enrich the lives of the residents.
The changes seem to be due to a new manager in the home. Mum now
has much more to tell us when we visit.
Reply from Laura Ward, Manager at Redlands House
It is so humbling to read these kind words. As a manager, my goal and passion is to ensure that residents in our care live a meaningful and fulfilling life. I am so pleased that your loved one is…read more
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Review from H H (Daughter of Resident) published on 12 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our dad came to Redlands after being in the hospital and we are both so pleased and grateful for the care he has received in such a homely environment. Staff members have kept us up to date with any matters. We cannot thank the staff at Redlands enough for their care and support.
Reply from Laura Ward, Manager at Redlands House
Thank you so much for your kind words, it means a great deal to receive such lovely feedback. My team and I thank you for these positive comments.
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Review from A L (Brother of Resident) published on 12 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have noticed over the last few months how these have improved for the best it's so nice how things are being done with residents now. My brother loved his trip out. The staff are really friendly and overall a breath of fresh air.
Reply from Laura Ward, Manager at Redlands House
Thank you so much for your kind words. I feel honoured to be caring for your loved one. The team that I lead are a fantastic team, I am very proud of them, as every day they try to go above and beyond…read more
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Review from E H (Sister-in-law of Resident) published on 29 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Visited Redlands House for the first time, to see my sister-in-law who's here on respite. She appeared very happy and settled very well. The management team are excellent, staff are great. Rooms are excellent, clean. Environment is really good and would love my sister-in-law to live here permanently.
I cannot fault the home as everything looks perfect.
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Review from T B (Niece of Resident) published on 7 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt came to Redlands House in a NHS planning bed in February 2023. I came to visit and was greeted by lovely, friendly staff. The home has such a lovely, warm feel. In May, my aunt decided to become a permanent resident. It feels like home and all members of staff go the extra mile; they chat, some
will give a hug, and all residents are treated with empathy and kindness. What more is there to say but thank you Redlands.
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Review from S M (Daughter of Resident) published on 12 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Sadly my mum died in Redlands recently. However, the care she got was next to none. Her face lit up every time a carer went into her room and spoke to her. Sorry but I am unable to comment on higher food/drink or activities. If I had to go to a home tomorrow - Redlands it would be.
Reply from Kirsty Holden, Manager at Redlands House
Thank you for your lovely words. It was a pleasure to look after your mum.
We strive to give the best care to all residents we look after.
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Review from Debbie I (Daughter of Resident) published on 7 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have nothing but praise for the wonderful care my mum received at Redlands, the staff went out of their way to ensure mum was looked after. The understanding and compassion were second to none. The food was excellent as was the room mum was in, nothing was too much trouble, they all came together
as a team, mum was happy in the six months she was there. The entertainment and decorations celebrating special times were also well thought out and arranged.


We were kept updated on any changes in mums health and her wishes were adhered to. All in all the staff were extremely pleasant, caring and thoughtful and could not do enough for mum or us as a family and would recommend anyone considering this nursing home.

Reply from Kirsty Holden, Manager at Redlands House
Thank you for such a lovely review, all the staff at Redlands House will be so pleased their hard work and care made your mum's stay here so special.
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Review from J C (Husband of Resident) published on 7 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found the staff very friendly and helpful.
Reply from Kirsty Holden, Manager at Redlands House
Thank you for such a fantastic review of Redlands House.
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Review from M W (Brother of Resident) published on 2 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I find Redlands House very good nothing is too much trouble for any of the staff, staff are very polite and always ready to tell how the resident is getting on. Her room is very comfortable and clean and cleaned daily.
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Review from D F (Daughter of Resident) published on 3 November 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum appears happy in this home and gets involved in all the activities. Covid-19 has not been easy for my siblings and me, as unable to see Mum as often as we would like.
This home appears to deal with the issue, putting the residents first. I haven't had much experience with homes, but from listening
to the media regarding care homes in other parts of the country, Redlands seem to be doing a good job.
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Review from H S (Wife of Resident) published on 23 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone at Redlands are kind and caring. They worked very well with the Covid 19. I felt relaxed knowing that my husband was safe and well and looked after.
Reply from Nadine Perrin, Care Home Manager at Redlands House
Thank you for your positive comments. It is lovely to hear you feel your husband is both safe and well looked after.
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Review from Sandra M (Daughter-in-law of Resident) published on 23 October 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother in law has just completed an extended respite stay at Redlands House.
The staff were brilliant, very supportive of her care needs and quirky personality. She has thoroughly enjoyed her time there and gave us the peace of mind that she was in safe hands until we could secure her new abode.
Thank you to all the Redlands care team.
Reply from Nadine Perrin, Care Home Manager at Redlands House
Your positive feedback regarding your mother-in-law’s recent respite stay at Redlands House is much appreciated. Your comments will be passed on to the Redlands team.
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Review from G P (Wife of Resident) published on 23 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We enjoyed our visit to see my husbands aunt after such a long while. Hope that it makes a difference to her. Thank you so much for all your care and keeping all the residents safe.
Reply from Nadine Perrin, Care Home Manager at Redlands House
We are delighted to hear you both enjoyed your recent visit to Redlands, your positive comments are most welcome.
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Review from Debra E (Daughter of Resident) published on 29 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
It was great to finally be able to meet my mum in person after not seeing her since February due to this pandemic. The visit was very well organised and mum was fully aware that we couldn't make physical contact but the meeting was 100% safe and the carer that needed to be present was very helpful.
Reply from Nadine Perrin, Care Home Manager at Redlands House
Thank you for your lovely comments about Redlands House. It was encouraging to hear your recent visit went so well and you were able to experience such a positive outcome.
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Review from Shirley P (Wife of Resident) published on 22 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have put March as that was the last time I was allowed to visit, but it goes for all the time, I find all the staff very friendly and very helpful. My husband seems quite happy and content which makes me feel happier and not quite so guilty that I can't manage to look after him at home by myself.
They always welcome me whatever time I visit. I would recommend them to anyone 100%.
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Review from Ian R (Husband of Resident) published on 6 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife spent the last few months of her life being cared for within Redlands House. In the last few weeks, her symptoms of Alzheimer's rapidly deteriorated. The care and compassion by all staff at Redlands was exemplary and thanks to their diligence and care our children were able to say their last
goodbyes to their Mum and I was able to spend our last few hours together. I cannot thank all of the staff at Redlands enough for the care, compassion and understanding of these last few months.
Reply from Rhod Smart, Owner at Redlands House
Thank you for your kind words which will be passed on to all the staff. We wish you and your family all the best.
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Review from L N (Daughter-in-law of Resident) published on 21 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very caring staff, clean and tidy. Always makes relatives welcome.
Reply from Nadine Perrin, Care Home Manager at Redlands House
Thank you so much for a fantastic review, the team will be very happy.
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Review from Jacquelyn S (Daughter of Resident) published on 16 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my mother became a resident in August 2019, the accommodation upgrade has steadily progressed. The staff are well trained and supported by senior staff. Everyone is knowledgeable, caring, considerate and respectful. Mother has a variety of social activities offered to her daily. She enjoys the
meals.
I am very happy that mother is accommodated at Redlands House where she is safe, secure and she is contented. Many thanks to all the staff.
Reply from Helen Taylor, Area Manager at Redlands House
Many thanks for your kind review, I know the manager and staff will be delighted that you and your mother are so pleased with the care and the home. Thank you.
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Review from Lesley C (Daughter-in-law of Resident) published on 6 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was recommended to Redlands House by a friend as my husband and I were looking for some respite care over Christmas for my mother in law who is in the early stages of dementia. We were very worried at how my mother in law would cope staying away from home but the manager and staff at Redlands were
so welcoming, kind and caring that she ended up enjoying her 2-week stay which made it so much easier for all of the family, knowing she was happy and well cared for. The room we were allocated was spacious and modern and every effort was made to make her feel "at home". We would definitely recommend this care home to anyone as it is clean, modern, bright and welcoming and the staff are all dedicated to the care and welfare of their residents. Thank you again to all the staff at Redlands.
Reply from Rhod Smart, Owner at Redlands House
Thank you for your review, I will ensure everyone involved receives your comments.
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Review from M S (Daughter of Resident) published on 10 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad has really improved since staying at Redlands. The staff are lovely and things are never too much trouble. He enjoys the daily activities and all the meal times are excellent.
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Current Review Score: 9.6 (9.640)

Overview of Review Score

The Review Score of 9.6 (9.640) out of 10 for Redlands House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.640 for Redlands House is calculated as follows: ( (167 Excellents x 5) + (59 Goods x 4) + (4 Satisfactorys x 3) + (6 Poors x 2) ) ÷ 236 Ratings = 4.64
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Redlands House is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Nov 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (7)

Meet the Team (1)

Laura

Laura Ward

Job Title: Home Manager Joined: 2023

Hi, I’m Laura Ward, the Home Manager at Redlands House. I’ve always had a deep passion for care, driven by a desire to make every resident feel valued and at home. I love working with our team, ensuring we deliver the best care possible with warmth, compassion, and a smile. There’s nothing more rewarding than seeing our residents happy and thriving.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Redlands House to verify any information. View our terms and conditions. Redlands House has an Enhanced Service - more info.