
Good activities. Residents always appear clean and tidy, also happy. Excellent care homeAnthea T(Daughter-in-law of Resident/Service User)

a very nice, happy home, staff are very helpful and politeS G(Daughter of Resident/Service User)


Good activities. Residents always appear clean and tidy, also happy. Excellent care homeAnthea T(Daughter-in-law of Resident/Service User)

a very nice, happy home, staff are very helpful and politeS G(Daughter of Resident/Service User)


Redlands House Residential Care Home is ideally situated close to local amenities in Hellesdon. There is a variety of shops just across the road at the Dixon shopping centre and a pub 200 yards away - all just 3 miles from the centre of Norwich.
Redlands House has undergone expansion and refurbishment to provide a new wing including rooms with ensuite shower facilities, and a new lounge and conservatory. The new...
Care Provided by Redlands House
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 41 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Redlands House for full pricing details and T&Cs.
Contact Redlands House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- Redlands House Ltd
- Private Owned
Person in charge
- Laura Ward (Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: -1
- Last Refurbishment: 2024
- Number of floors: 2
Room Information
- Single Rooms (35)
- Couples/Companion Rooms (3)
- Single Rooms with ensuite Wet Room (6)
Redlands House Reviews (52)
Redlands House has a Review Score of 9.7 (9.703) out of 10, based on 17 reviews in the last 2 years.
Over all time Redlands House has 52 reviews.
It was great to finally be able to meet my mum in person after not seeing her since February due to this pandemic. The visit was very well organised and mum was fully aware that we couldn't make physical contact but the meeting was 100% safe and the carer that needed to be present was very helpful.
Thank you for your lovely comments about Redlands House. It was encouraging to hear your recent visit went so well and you were able to experience such a positive outcome.
I have put March as that was the last time I was allowed to visit, but it goes for all the time, I find all the staff very friendly and very helpful. My husband seems quite happy and content which makes me feel happier and not quite so guilty that I can't manage to look after him at home by myself. They always welcome me whatever time I visit. I would recommend them to anyone 100%.
My wife spent the last few months of her life being cared for within Redlands House. In the last few weeks, her symptoms of Alzheimer's rapidly deteriorated. The care and compassion by all staff at Redlands was exemplary and thanks to their diligence and care our children were able to say their last goodbyes to their Mum and I was able to spend our last few hours together. I cannot thank all of the staff at Redlands enough for the care, compassion and understanding of these last few months.
Thank you for your kind words which will be passed on to all the staff. We wish you and your family all the best.
Very caring staff, clean and tidy. Always makes relatives welcome.
Thank you so much for a fantastic review, the team will be very happy.
I am very happy that mother is accommodated at Redlands House where she is safe, secure and she is contented. Many thanks to all the staff.
Many thanks for your kind review, I know the manager and staff will be delighted that you and your mother are so pleased with the care and the home. Thank you.
I was recommended to Redlands House by a friend as my husband and I were looking for some respite care over Christmas for my mother in law who is in the early stages of dementia. We were very worried at how my mother in law would cope staying away from home but the manager and staff at Redlands were so welcoming, kind and caring that she ended up enjoying her 2-week stay which made it so much easier for all of the family, knowing she was happy and well cared for. The room we were allocated was spacious and modern and every effort was made to make her feel "at home". We would definitely recommend this care home to anyone as it is clean, modern, bright and welcoming and the staff are all dedicated to the care and welfare of their residents. Thank you again to all the staff at Redlands.
Thank you for your review, I will ensure everyone involved receives your comments.
My dad has really improved since staying at Redlands. The staff are lovely and things are never too much trouble. He enjoys the daily activities and all the meal times are excellent.
I believe my wife is happy here and very well looked after, this can only be down to the staff. As my wife's ex-carer, I know she is in safe hands and this helps me enormously.
Always found the staff very polite and helpful. The home is very clean and tidy. My Mother's needs are always met. I would certainly recommend this home to other people.
This is so lovely to hear that you are happy with the care thank you, the team and I are passionate about the care we deliver and will continuously strive to improve the services for the resident's living at Redlands House.
Wonderful care home - residents are superbly cared for as if they were the parent of the care home staff; treated with dignity, compassion and nurtured in an environment that can only get better under the guidance and leadership of the manager and regional manager. Redlands House is an example of how a care home should be - a positive rewarding experience, I cannot thank them enough.
Thank you for your positive comments on our home, it's wonderful to hear how impressed you are with Redlands House. The team will be delighted to receive your feedback.
This is a very nice, happy home, staff are very helpful and polite. Although I feel you could do with some more staff. Also, it will be nice when your extension is complete.
Thank you for your comments, we are as keen as you to complete the works and look forward to seeing Redlands House back in one piece!
I have always found staff and management polite during my visits. Nothing has been too much trouble. Good activities. Residents always appear clean and tidy, also happy. Excellent care home.
Thank you for your kind review I will pass on to all concerned.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 25 November 2024Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Redlands House.
There are no upcoming events for Redlands House.
Awards / Recognitions (7)
- 19 Jun 2025Recipient: Redlands House
- 19 Jun 2025Recipient: Redlands House
- 01 Nov 2024Recipient: Redlands House
Accreditations
There are no accreditations posted yet for Redlands House.
Meet the Team (1)

Hi, I’m Laura Ward, the Home Manager at Redlands House. I’ve always had a deep passion for care, driven by a desire to make every resident feel valued and at home. I love working with our team, ensuring we deliver the best care possible with warmth, compassion, and a smile. There’s nothing more rewarding than seeing our residents happy and thriving.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Redlands House to verify any information. View our terms and conditions. Redlands House has an Enhanced Service -more info.