Redlands House

134 Reepham Road, Hellesdon, Norwich NR6 5PB
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9.6 45 Reviews
  • Redlands House, Norwich
Redlands House Residential Care Home is ideally situated close to local amenities in Hellesdon. There is a variety of shops just across the road at the Dixon shopping centre and a pub 200 yards away - all just 3 miles from the centre of Norwich.

Redlands House has undergone expansion and refurbishment to provide a new wing including rooms with ensuite shower facilities, and a new lounge and conservatory. The new rooms are light and spacious, with specially designed colour and furnishing schemes.

Redlands House provides a homely and welcoming service, treating people as individuals and encouraging personalisation of rooms and maintenance of outside connections and activities. Alongside this, the home offers high-quality support to maintain independence for those needing residential and dementia care, in a home from home environment.

The home provides a full programme of activities with dedicated staff to offer something for everyone and encourage a lively and stimulating environment, or quiet contemplation if that suits the resident better.

Long and short term residents and respite care welcome and the home have recently installed a new lift and remodelled the sun lounge and garden spaces. Pets are accepted by arrangement.

Why not pop in for a chat over coffee or lunch and see what Redlands House have to offer.
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Care Provided by Redlands House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 41 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1250 – £1400
  • Self-Funded Residential Dementia Care: £1250 – £1400
  • RESPITE Self-Funded Residential Care: £1250 – £1400
  • RESPITE Self-Funded Residential Dementia Care: £1250 – £1400

These prices are only a guideline, please contact Redlands House to find out the exact price for your requirements.

Contact Redlands House to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Redlands House to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Owner

  • Redlands House Ltd

Person in Charge

  • Laura Ward (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (35)
  • Couples/Companion Rooms (3)
  • Single Rooms with Ensuite Wet Room (6)

Redlands House Reviews (45)

9.6

Redlands House has a Review Score of 9.6 (9.640) out of 10, based on 20 reviews in the last 2 years.
Over all time Redlands House has 45 reviews.

Overall Experience
  • 36
  • 8
  • 0
  • 1
  • 0
Date Published
  • 45
  • 3
  • 6
  • 20
  • 25
Reviewer Connection to Redlands House
  • 17
  • 5
  • 4
  • 4
  • 4
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 45, showing 41-45
Review from David M (Husband of Resident) published on 10 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I believe my wife is happy here and very well looked after, this can only be down to the staff. As my wife's ex-carer, I know she is in safe hands and this helps me enormously.
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Review from Angela T (Daughter of Resident) published on 4 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always found the staff very polite and helpful. The home is very clean and tidy. My Mother's needs are always met. I would certainly recommend this home to other people.
Reply from Nadine Perrin, Care Home Manager at Redlands House
This is so lovely to hear that you are happy with the care thank you, the team and I are passionate about the care we deliver and will continuously strive to improve the services for the resident's…read more
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Review from Cathy G (Daughter of Resident) published on 5 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wonderful care home - residents are superbly cared for as if they were the parent of the care home staff; treated with dignity, compassion and nurtured in an environment that can only get better under the guidance and leadership of the manager and regional manager. Redlands House is an example of how
a care home should be - a positive rewarding experience, I cannot thank them enough.
Reply from Nadine Perrin, Care Home Manager at Redlands House
Thank you for your positive comments on our home, it's wonderful to hear how impressed you are with Redlands House. The team will be delighted to receive your feedback.
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Review from S G (Daughter of Resident) published on 6 June 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This is a very nice, happy home, staff are very helpful and polite. Although I feel you could do with some more staff. Also, it will be nice when your extension is complete.
Reply from Rhod Smart, Owner at Redlands House
Thank you for your comments, we are as keen as you to complete the works and look forward to seeing Redlands House back in one piece!
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Review from Anthea T (Daughter-in-law of Resident) published on 6 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have always found staff and management polite during my visits. Nothing has been too much trouble. Good activities. Residents always appear clean and tidy, also happy. Excellent care home.
Reply from Rhod Smart, Owner at Redlands House
Thank you for your kind review I will pass on to all concerned.
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Current Review Score: 9.6 (9.640)

Overview of Review Score

The Review Score of 9.6 (9.640) out of 10 for Redlands House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.640 for Redlands House is calculated as follows: ( (167 Excellents x 5) + (59 Goods x 4) + (4 Satisfactorys x 3) + (6 Poors x 2) ) ÷ 236 Ratings = 4.64
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Redlands House is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Nov 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (7)

Meet the Team (1)

Laura

Laura Ward

Job Title: Home Manager Joined: 2023

Hi, I’m Laura Ward, the Home Manager at Redlands House. I’ve always had a deep passion for care, driven by a desire to make every resident feel valued and at home. I love working with our team, ensuring we deliver the best care possible with warmth, compassion, and a smile. There’s nothing more rewarding than seeing our residents happy and thriving.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Redlands House to verify any information. View our terms and conditions. Redlands House has an Enhanced Service - more info.