Redlands House

134 Reepham Road, Hellesdon, Norwich NR6 5PB
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9.7 43 Reviews
  • Redlands House, Norwich
Redlands House Residential Care Home is ideally situated close to local amenities in Hellesdon. There is a variety of shops just across the road at the Dixon shopping centre and a pub 200 yards away - all just 3 miles from the centre of Norwich.

Redlands House has undergone expansion and refurbishment to provide a new wing including rooms with ensuite shower facilities, and a new lounge and conservatory. The new rooms are light and spacious, with specially designed colour and furnishing schemes.

Redlands House provides a homely and welcoming service, treating people as individuals and encouraging personalisation of rooms and maintenance of outside connections and activities. Alongside this, the home offers high-quality support to maintain independence for those needing residential and dementia care, in a home from home environment.

The home provides a full programme of activities with dedicated staff to offer something for everyone and encourage a lively and stimulating environment, or quiet contemplation if that suits the resident better.

Long and short term residents and respite care welcome and the home have recently installed a new lift and remodelled the sun lounge and garden spaces. Pets are accepted by arrangement.

Why not pop in for a chat over coffee or lunch and see what Redlands House have to offer.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 41 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • COPD/Pulmonary Disease
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1250 – £1400
  • Self-Funded Residential Dementia Care: £1250 – £1400
  • RESPITE Self-Funded Residential Care: £1250 – £1400
  • RESPITE Self-Funded Residential Dementia Care: £1250 – £1400

These prices are only a guideline, please contact Redlands House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Redlands House Ltd

Person in charge

  • Laura Ward (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (35)
  • Couples/Companion Rooms (3)
  • Single Rooms with ensuite Wet Room (6)

Redlands House Reviews (43)

Total of 43, showing 41-43
9.7

Redlands House has a Review Score of 9.7 (9.650) out of 10, based on 22 reviews in the last 2 years. Over all time Redlands House has 43 reviews.

Overall Experience

  • 34
  • 8
  • 0
  • 1
  • 0

Date Published

43
2
8
22
21

Review from Cathy G (Daughter of Resident) published on 5 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful care home - residents are superbly cared for as if they were the parent of the care home staff; treated with dignity, compassion and nurtured in an environment that can only get better under the guidance and leadership of the manager and regional manager. Redlands House is an example of how
a care home should be - a positive rewarding experience, I cannot thank them enough.

Reply from Nadine Perrin, Care Home Manager at Redlands House

Thank you for your positive comments on our home, it's wonderful to hear how impressed you are with Redlands House. The team will be delighted to receive your feedback.

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Treated with Dignity

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Review from S G (Daughter of Resident) published on 6 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is a very nice, happy home, staff are very helpful and polite. Although I feel you could do with some more staff. Also, it will be nice when your extension is complete.

Reply from Rhod Smart, Owner at Redlands House

Thank you for your comments, we are as keen as you to complete the works and look forward to seeing Redlands House back in one piece!

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Review from Anthea T (Daughter-in-law of Resident) published on 6 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found staff and management polite during my visits. Nothing has been too much trouble. Good activities. Residents always appear clean and tidy, also happy. Excellent care home.

Reply from Rhod Smart, Owner at Redlands House

Thank you for your kind review I will pass on to all concerned.

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Current Review Score: 9.7 (9.650)

Overview of Review Score

The Review Score of 9.7 (9.650) out of 10 for Redlands House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.650 for Redlands House is calculated as follows: ( (186 Excellents x 5) + (63 Goods x 4) + (5 Satisfactorys x 3) + (6 Poors x 2) ) ÷ 260 Ratings = 4.65

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Redlands House is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Nov 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (7)

Meet the Team (1)

Laura

Laura Ward

Job Title: Home Manager

Joined: 2023

Hi, I’m Laura Ward, the Home Manager at Redlands House. I’ve always had a deep passion for care, driven by a desire to make every resident feel valued and at home. I love working with our team, ensuring we deliver the best care possible with warmth, compassion, and a smile. There’s nothing more rewarding than seeing our residents happy and thriving.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Redlands House to verify any information. View our terms and conditions. Redlands House has an Enhanced Service - more info.