Braydeston Court

4 Braydeston Avenue, Brundall, Norwich NR13 5JX
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9.4 26 Reviews
  • Braydeston Court, Norwich
Braydeston Court is a residential care home in Brundall, near Norwich, offering personalised care for up to 39 residents.

Set within a historic Edwardian building, Braydeston Court provides a homely, relaxed atmosphere where residents can feel comfortable and supported. The home is located close to the Norfolk Broads, with easy access to local amenities and the surrounding countryside.

Residents benefit from spacious lounges, home-cooked meals, and regular activities, with care tailored to meet individual needs. The team works closely with residents and families to create personalised care plans that support wellbeing, dignity, and independence.

Braydeston Court offers a blend of traditional character and modern care, making it a welcoming place to live for older people requiring residential or dementia care.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 43 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Bariatric Care/Obesity

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1000 – £1300
  • Self-Funded Residential Dementia Care: £1000 – £1300
  • RESPITE Self-Funded Residential Care: £1050 – £1350
  • RESPITE Self-Funded Residential Dementia Care: £1050 – £1350

These prices are only a guideline, please contact Braydeston Court to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Melissa George (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (29)
  • Couples/Companion Rooms (7)

Parking

  • Large Car Park

Braydeston Court Reviews (26)

9.4

Braydeston Court has a Review Score of 9.4 (9.449) out of 10, based on 9 reviews in the last 2 years.
Over all time Braydeston Court has 26 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Braydeston Court
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Total of 26, showing 1-20
Review from Elizabeth S (Daughter of Resident) published on 18 December 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother was a resident at Braydstone Court, Brundall. She was there for about seven years until sadly passing away November 2024.
Whilst the building is older and a little imposing from the outside, the atmosphere inside is warm and welcoming. Visiting is a relaxed affair and all the staff are very
friendly and available to discuss any problems. I was always kept updated on her care and needs. My mum was Spanish and on her birthday one year, the home threw a Spanish-themed party for her. From my observations, all the residents are treated with respect and consideration. Mum wasn't the most accommodating of people but she never had a bad word to say about any of the staff or the home.
During the last three weeks of Mum's life, the home was in constant contact, keeping me aware of any changes etc., which was important as I live a long way out of the area.
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Review from Colleen H (Daughter of Resident) published on 5 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are very happy; we have been made very welcome. Dad has settled really well, our overall experience has been positive. Everyone has been very helpful and we have been kept well informed of Dad's care.
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Review from Yvonne B (Daughter of Resident) published on 2 December 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Braydestone Court is a bright and cheerful place. There is nice background music creating a relaxed atmosphere and activities to bring interest to each day. There are plenty of windows for natural light and views out to the garden. There are different areas downstairs that allow my mum to keep active
and move around safely.
Mum takes me to see her carers who she describes as lovely and the manager is accessible and reassuring.
Although I was very anxious to see my mum go into a care home, I can see by her smiling face and clean and tidy appearance that she is being well fed and looked after.
Kind regards.
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Review from T G (Daughter of Resident) published on 2 December 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum has only been here for a few months, but the staff are lovely and caring and I am kept well informed of her care and needs I am always welcomed when I come to visit. Would benefit from a few more activities to keep them entertained.
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Review from Martin T (Son of Resident) published on 29 November 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother has been a resident for almost 3 years and over that time I have seen a gradual improvement in the appearance of the home through general maintenance and upgrading of facilities. Mum appears generally quite content with how she is looked after. She often comments on the food which more often
than not she likes and the standard of cleanliness, which has always been important to her. She engages with most staff and it's nice to see her smile when she recognises the staff she likes.
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Review from Janet B (Sister of Resident) published on 22 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother has been made welcome from the day he arrived. His carers have been kind and friendly and in tune with his character and his needs. He has settled really well. He enjoys his meals and his medical needs have been well met.
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Review from Lisa P (Daughter of Resident) published on 27 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
One of the hardest things to do in life was made so much easier by the lovely staff at Braydeston Court. They welcome you and your loved one into the home with open arms. They are all happy smiling people who do their utmost best to provide care 24/7. The place itself has a warm and cosy vibe. And the
cafe is lovely. I visit at least three times a week and am always welcomed with a smile from one of the lovely team. They will call you, to keep you up to date with any info on your loved one. They have games, activities and entertainment too. The rooms are nicely decorated and clean. In the summer, the garden is lovely, with a large grass area and seating. The food is varied and they put the menu up daily on the board. So glad to have found the best place for my mum.
Reply from Shane Collier, Manager at Braydeston Court

We appreciate your thoughtful words. I'll make sure I share your feedback with our fantastic team. Your support as a family member is truly remarkable. Thank you!

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Review from Alice D (Granddaughter of Resident) published on 27 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
These guys are just the best, they are so caring and attentive. I couldn't ask for better people to be looking after my gran. They look after us as relatives as well, I get cups of tea and even got treated to pancakes on pancake day! Thank you all so much for everything you do, you're all wonderful.
Gran is so happy and so well looked after which is all we could wish for.
Reply from Shane Collier, Manager at Braydeston Court

We appreciate your kind words. I'll make sure I share your feedback with our fantastic team. Your support as a family member is truly inspirational. Thank you!

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Review from Jan H (Daughter of Resident) published on 27 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
All your fears about what residential care might look like melt away as soon as you go into Braydeston Court.
The wonderful team of carers create a warm, caring, safe environment for their residents, and are so welcoming to their relatives.
It’s all the reassurance we needed to entrust our mum to
their care, and she is so happy and settled there.
Highly recommended.
Reply from Shane Collier, Manager at Braydeston Court

We appreciate your fantastic feedback. I'll make sure I share your feedback with our fantastic team. Your support as a family member is truly appreciated. Thank you!

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Review from L R (Daughter-in-law of Resident) published on 27 August 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
I have visited this care home over the past few months and have noted a positive atmosphere in the home, from the entrance through the lounge and dining area, there is often laughter and singing amongst residents which is lovely. The decor is fresh and gives a relaxed atmosphere for residents. Staff
appear to go about their business with care and cheerfulness. There is a new cafe which has been developed and this is a lovely area for residents to meet with their families. This care home offers a truly caring environment for loved ones.
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Review from Gina K (Wife of Resident) published on 22 February 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very pleased with my choice of Shiels Court to care for my husband. The grounds are well maintained, pleasant and secure. Upon entry, there is an impression of airy light clean rooms. Adequately comfortably furnished, with many caring staff available to cater for needs etc. There is meticulous
care taken over personal records, having viewed them myself. I spent six hours at the home, and nothing caused me concern for my husbands' care.
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Review from Marilyn P (Daughter of Resident) published on 24 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mum has been cared for at Shiels Court 2 1/2 years now. She has dementia and without medication can be violent. The staff are very good, patient and caring. Always ready to listen if we have any concerns. They have activities most days e.g. craft work, music which can help stimulate people with dementia.
It has been decorated throughout and there are trips out for residents. I would recommend Shiels Court to any family looking for a lovely place with caring staff for their loved one to stay. Thank you for looking after my Mum.
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Review from David G (Son of Resident) published on 11 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I believe Mother is in the right home for her needs. Lots of improvements in the last eighteen months and getting better as it should do. They always keep us informed as and when problems occur.
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Review from Karin R (Daughter-in-law of Resident) published on 31 October 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law has been living in Shiels Court for 5 months and we are very happy with the care she receives.


The staff are all professional and very caring. We have witnessed at first hand how they sympathetically handled a new resident who wanted to go home, they were very calm and kind.

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Review from Stuart T (Son of Resident) published on 9 May 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum has been in Shiels Court since beginning of January 2017. The whole situation was not nice but the staff at Shiels Court could not have been more helpful. The service they provide is very good and when I came to terms of my mum being in a care home I could not ask for a better place. The hardest
thing is coming to terms with it. Thanks, Shiels Court.
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Review from Dawn T (Daughter-in-law of Resident) published on 9 May 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My experience of this care home when entering first time, what a content happy home. The staff are always on hand if there's a problem, they make our family feel very welcome. My mother-in-law is content and made friends with staff and patients. I have nothing negative to say.
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Review from Amanda (Daughter of Resident) published on 12 April 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
My Mum has been at Shields Court for around 8 months and we are so pleased we found Shields Court for her. On our first visit, we felt that it was more like a 'persons home' where as some care homes feel very clinical and depressing. The staff are very welcoming and it's good that you can visit at anytime.
We were worried that Mum wouldn't settle in very well as the temporary home she was moved into from hospital really unsettled her, however, we had no worries the staff soon settled Mum. Nothing is too much trouble for the staff and we know Mum is safe and being looked after well.
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Review from Patricia B (Daughter-in-law of Resident) published on 2 March 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Sheils Court's care of my father in law was exceptional. Management and staff without exception were kind, caring and knowledgeable about his dementia. Nothing was too much trouble and in my opinion, he had the best care we could have possibly got for him. Their open policy about visiting was reassuring
and we called at all sorts of different times and saw that the care and facilities were never any different. The atmosphere is very pleasant and the whole place is clean and well kept. I cannot recommend this place highly enough.
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Review from Georgia N (Great-granddaughter of Resident) published on 1 March 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My great nan and great grandad both were in this care home and unfortunately, they passed away. I'm so glad they went to this care home the staff are incredible, they're all so caring and they felt like they were at home.
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Review from Victoria E (Daughter of Resident) published on 6 January 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
The standard of care given to my father over the 4 or so years he was a resident was nothing short of outstanding. I shall be eternally grateful to the staff for looking after him and his complex needs so well. They did exactly what the description of 'care' means they cared. The whole place residents
and staff alike felt like one big family.
The palliative care at the end for my father was wonderful. I thoroughly recommend Shiels Court Care Home to anyone with a relative with Alzheimer's.
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Current Review Score: 9.4 (9.449)

Overview of Review Score

The Review Score of 9.4 (9.449) out of 10 for Braydeston Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 9 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.549 for Braydeston Court is calculated as follows: ( (65 Excellents x 5) + (30 Goods x 4) + (5 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 102 Ratings = 4.549
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.9 Points relating to the number of positive Reviews for Braydeston Court is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 9 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Nov 2022

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (2)

Melissa

Melissa George

Job Title: Registered Manager

I’m Melissa, the Manager of Braydeston Court. I’ve worked in care for many years and feel genuinely passionate about providing outstanding support to residents and their families.


I’ve been part of Hollyman Care Homes for many years, working across several of the Hollyman Care Homes, including Broadlands Park and Broadland House, before taking on my role here at Braydeston Court. I know how important it is to create a home where people feel safe, valued, and truly cared for.


My focus is always on making Braydeston a place where residents are treated with dignity, where their individuality is celebrated, and where daily life feels as comfortable and familiar as possible. I believe in leading by example, working closely with the team, and taking the time to get to know each resident and their family.


It’s a privilege to be part of this community and to help make Braydeston Court such a special place to live.

Ellis

Ellis Abel

Job Title: Deputy Manager

I’m Ellis, the Deputy Manager at Braydeston Court. I’ve worked in every role within the care home, which has given me a real understanding of what great care means and how it should be delivered.


I’ve had the chance to work at both Broadland House and Broadlands Park, and now I’m proud to be Deputy Manager at Braydeston Court.


I work closely with Melissa and the team, supporting residents, families, and staff every day. I’m passionate about hands-on care, building strong relationships, and helping to create an environment where everyone feels valued and supported

Frequently Asked Questions about Braydeston Court

What types of Care is Braydeston Court registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Braydeston Court have?

There are 29 Single Rooms and 7 Couples/Companion Rooms.

What are the Facilities & Services at Braydeston Court?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Braydeston Court to the centre of Norwich?

5.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Braydeston Court to verify any information. View our terms and conditions. Braydeston Court has an Enhanced Service - more info.