Shiels Court Care Home

4 Braydeston Avenue, Brundall, Norwich NR13 5JX

Shiels Court is a forty-three capacity Norwich care home offering personalised techniques for older people with care needs and mobility issues and also for adults diagnosed with dementia.
All carers are highly qualified and adhere to person-centred methods, respecting the dignity of the individual and the opinions of loved ones. There are many activities to enjoy as part of the service, including daily activities and well-kept gardens to make the most of the warmer weather.

Owner: Amson Care Ltd

Person in charge: Lisa Thompson (Manager)

Local Authority / Social Services: Norfolk County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 43 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age

Specialist Care Categories: Alzheimer's • Bipolar/Manic Depression • Challenging Behaviour • Parkinson's Disease

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): German, Spanish; Castilian, French, Portuguese, Tagalog

Single Rooms: 29

Shared Rooms: 7

Rooms with ensuite WC: 36

Weekly Charges Guide: Personal Care Single £495 – £675 (These prices are only a guideline, please contact Shiels Court Care Home to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Respite Care • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Shiels Court Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 8.8 (maximum of 10) for Shiels Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 16 Reviews over all time. This Average Rating is also the rating value for Shiels Court Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.2 out of 5 from 4 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.55 for Shiels Court Care Home is calculated as follows: ( (118 Excellents x 5) + (60 Goods x 4) + (13 Satisfactorys x 3) ) ÷ 191 Ratings = 4.55

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.215 Points relating to the number of positive Reviews for Shiels Court Care Home is based on 4 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 = 3.75

    2. Target of 8.6 positive Reviews (43 registered maximum number of service users ÷ 5). 4 Reviews ÷ 8.6 Target = 0.465

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.8 Shiels Court Care Home has a Review Score of 8.8 (8.765) from 16 Reviews


Average Ratings

  • Excellent
    11
  • Good
    4
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Shiels Court Care Home?

  • Extremely LIKELY
    14
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Shiels Court Care Home

  • Daughter of Resident/Service User
    5
  • Daughter-in-law of Resident/Service User
    3
  • Son of Resident/Service User
    3
  • Brother of Resident/Service User
    1
  • Friend of Resident/Service User
    1
  • more

I am very pleased with my choice of Shiels Court to care for my husband. The grounds are well maintained, pleasant and secure. Upon entry, there is an impression of airy light clean rooms. Adequately comfortably furnished, with many caring staff available to cater for needs etc. There is meticulous care taken over personal records, having viewed them myself. I spent six hours at the home, and nothing caused me concern for my husbands' care.

How likely would you be to recommend Shiels Court Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

My Mum has been cared for at Shiels Court 2 1/2 years now. She has dementia and without medication can be violent. The staff are very good, patient and caring. Always ready to listen if we have any concerns. They have activities most days e.g. craft work, music which can help stimulate people with dementia. It has been decorated throughout and there are trips out for residents. I would recommend Shiels Court to any family looking for a lovely place with caring staff for their loved one to stay. Thank you for looking after my Mum.

How likely would you be to recommend Shiels Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

I believe Mother is in the right home for her needs. Lots of improvements in the last eighteen months and getting better as it should do. They always keep us informed as and when problems occur.

How likely would you be to recommend Shiels Court Care Home? Extremely Likely

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Average Rating:   3.9 out of 5

My mother-in-law has been living in Shiels Court for 5 months and we are very happy with the care she receives.

The staff are all professional and very caring. We have witnessed at first hand how they sympathetically handled a new resident who wanted to go home, they were very calm and kind.

How likely would you be to recommend Shiels Court Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

My mum has been in Shiels Court since beginning of January 2017. The whole situation was not nice but the staff at Shiels Court could not have been more helpful. The service they provide is very good and when I came to terms of my mum being in a care home I could not ask for a better place. The hardest thing is coming to terms with it. Thanks, Shiels Court.

How likely would you be to recommend Shiels Court Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

My experience of this care home when entering first time, what a content happy home. The staff are always on hand if there's a problem, they make our family feel very welcome. My mother-in-law is content and made friends with staff and patients. I have nothing negative to say.

How likely would you be to recommend Shiels Court Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

My Mum has been at Shields Court for around 8 months and we are so pleased we found Shields Court for her. On our first visit, we felt that it was more like a 'persons home' where as some care homes feel very clinical and depressing. The staff are very welcoming and it's good that you can visit at anytime. We were worried that Mum wouldn't settle in very well as the temporary home she was moved into from hospital really unsettled her, however, we had no worries the staff soon settled Mum. Nothing is too much trouble for the staff and we know Mum is safe and being looked after well.

How likely would you be to recommend Shiels Court Care Home? Extremely Likely

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Average Rating:   4.1 out of 5

Sheils Court's care of my father in law was exceptional. Management and staff without exception were kind, caring and knowledgeable about his dementia. Nothing was too much trouble and in my opinion, he had the best care we could have possibly got for him. Their open policy about visiting was reassuring and we called at all sorts of different times and saw that the care and facilities were never any different. The atmosphere is very pleasant and the whole place is clean and well kept. I cannot recommend this place highly enough.

How likely would you be to recommend Shiels Court Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

My great nan and great grandad both were in this care home and unfortunately, they passed away. I'm so glad they went to this care home the staff are incredible, they're all so caring and they felt like they were at home.

How likely would you be to recommend Shiels Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

The standard of care given to my father over the 4 or so years he was a resident was nothing short of outstanding. I shall be eternally grateful to the staff for looking after him and his complex needs so well. They did exactly what the description of 'care' means they cared. The whole place residents and staff alike felt like one big family.
The palliative care at the end for my father was wonderful. I thoroughly recommend Shiels Court Care Home to anyone with a relative with Alzheimer's.

How likely would you be to recommend Shiels Court Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

Very happy with the care of my father. Would highly recommend.

How likely would you be to recommend Shiels Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

Shiels Court is a very good care home. The residents are very well cared for and whatever the problem is, the staff are willing to help. My mother has been at the home approximately 4 years and we really have seen the home come on, especially in the last 8-9 months. The new management have improved the home with decoration and furniture. Staff are always on hand and I know that if there were any issues I could approach them and they would sort it out. I would recommend Shiels Court to my friends and family.

How likely would you be to recommend Shiels Court Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

Shiels Court is a very good care home. I have visited the home since my brother was placed last year and the new management have really turned the home around in the last 6 months. The home is being decorated and looks very nice with some character. I would recommend.

How likely would you be to recommend Shiels Court Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

Shiels Court is a worthwhile place for a person with complex needs or otherwise. Main reasons would be the recent improvements that have been made to the home including redecoration and changes in management which has resulted in much better quality of care and a happy atmosphere within the home. The new manager and her team are really putting their heart and souls into making Shiels Court a quality provider and this is beginning to be seen. Continue the hard work in wanting to provide person centered care and thank you for all you do for my loved one.

How likely would you be to recommend Shiels Court Care Home? Likely

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Average Rating:   4.3 out of 5

K Afsar, Home Owner at Shiels Court Care Home responded to this review on 19 Jul 2016:

Thank you very much for reviewing your experience at Shiels Court, we are very pleased that you are happy with the care your friend/family member is receiving.

I feel Shiels Court is moving in the right direction under the current management. Despite the inadequate rating by the CQC in December improvements have been implemented and the manager is open to change. Staff training, once fully implemented, will aid this.

Architecturally the home has positive features. The main rooms are easily accessible to residents and there are no lengthy corridors that can be a negative feature of some establishments. Furniture is of a good standard. The garden is pleasant but paths could be safer with more grab rails.

The home caters for a range of clients which can be a positive, especially as ages cover a wider spectrum and the male to female balance reflects the wider society.

Importantly the staff are good at communicating health issues and ensuring medical attention is called in as necessary.

How likely would you be to recommend Shiels Court Care Home? Neither Unlikely or Likely

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Average Rating:   3.3 out of 5

My mum lived at Shiels Court for a few years before she sadly passed away in July 2015. This is a lovely home, my mum was very happy there, enjoyed the activities etc that went on. Loved having a sing along and enjoyed the church service once monthly.
There were always plenty of staff and you would always see the same faces (sign of a good place to work in my eyes). The main lounge was nice and big, the whole place was always clean and tidy and the food they served was always all cooked fresh. There was always the tea/coffee trolley going round with everybodies favourite 'pink wafers'.
If mum was ever ill I was always kept informed, even for the slightest of things. The manager and her team do a top job and they all deserve a good pat on the back. Even in mum's last few hours she was treated with utmost dignity as were we as a family - Thank you Shiels Court.

How likely would you be to recommend Shiels Court Care Home? Extremely Likely

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Average Rating:   5 out of 5

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