Braydeston Court

4 Braydeston Avenue, Brundall, Norwich NR13 5JX
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9.6 27 Reviews
  • Braydeston Court, Norwich
Braydeston Court is a residential care home in Brundall, near Norwich, offering personalised care for up to 39 residents.

Set within a historic Edwardian building, Braydeston Court provides a homely, relaxed atmosphere where residents can feel comfortable and supported. The home is located close to the Norfolk Broads, with easy access to local amenities and the surrounding countryside.

Residents benefit from spacious lounges, home-cooked meals, and regular activities, with care tailored to meet individual needs. The team works closely with residents and families to create personalised care plans that support wellbeing, dignity, and independence.

Braydeston Court offers a blend of traditional character and modern care, making it a welcoming place to live for older people requiring residential or dementia care.
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Care Provided by Braydeston Court

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 43 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Bariatric Care/Obesity

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's typically included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1000 – £1300
  • Self-Funded Residential Dementia Care: £1000 – £1300
  • RESPITE Self-Funded Residential Care: £1050 – £1350
  • RESPITE Self-Funded Residential Dementia Care: £1050 – £1350

These prices are only a guideline, please contact Braydeston Court to find out the exact price for your requirements.

Contact Braydeston Court to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Braydeston Court to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in charge

  • Melissa George (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (29)
  • Couples/Companion Rooms (7)

Parking

  • Large Car Park

Braydeston Court Reviews (27)

9.6

Braydeston Court has a Review Score of 9.6 (9.588) out of 10, based on 10 reviews in the last 2 years.
Over all time Braydeston Court has 27 reviews.

Overall Experience
  • 16
  • 10
  • 1
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Date Published
  • 27
  • 2
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  • 10
  • 17
Reviewer Connection to Braydeston Court
  • 11
  • 5
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  • 1
  • 1
  • 1
  • 1
  • 1
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Total of 27, showing 21-27
Review from Victoria E (Daughter of Resident) published on 6 January 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
The standard of care given to my father over the 4 or so years he was a resident was nothing short of outstanding. I shall be eternally grateful to the staff for looking after him and his complex needs so well. They did exactly what the description of 'care' means they cared. The whole place residents
and staff alike felt like one big family.
The palliative care at the end for my father was wonderful. I thoroughly recommend Shiels Court Care Home to anyone with a relative with Alzheimer's.
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Review from Graham B (Son of Resident) published on 3 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with the care of my father. Would highly recommend.
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Review from Anne P (Daughter of Resident) published on 2 August 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Shiels Court is a very good care home. The residents are very well cared for and whatever the problem is, the staff are willing to help. My mother has been at the home approximately 4 years and we really have seen the home come on, especially in the last 8-9 months. The new management have improved
the home with decoration and furniture. Staff are always on hand and I know that if there were any issues I could approach them and they would sort it out. I would recommend Shiels Court to my friends and family.
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Review from John G (Brother of Resident) published on 19 July 2016 Submitted via Website • Report
Overall Experience 4.0 out of 5
Shiels Court is a very good care home. I have visited the home since my brother was placed last year and the new management have really turned the home around in the last 6 months. The home is being decorated and looks very nice with some character. I would recommend.
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Review from Bryan T (Friend of Resident) published on 19 July 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Shiels Court is a worthwhile place for a person with complex needs or otherwise. Main reasons would be the recent improvements that have been made to the home including redecoration and changes in management which has resulted in much better quality of care and a happy atmosphere within the home. The
new manager and her team are really putting their heart and souls into making Shiels Court a quality provider and this is beginning to be seen. Continue the hard work in wanting to provide person centered care and thank you for all you do for my loved one.
Reply from K Afsar, Home Owner at Braydeston Court

Thank you very much for reviewing your experience at Shiels Court, we are very pleased that you are happy with the care your friend/family member is receiving.

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Review from Linda R (Niece of Resident) published on 12 April 2016 Submitted via Website • Report
Overall Experience 3.0 out of 5
I feel Shiels Court is moving in the right direction under the current management. Despite the inadequate rating by the CQC in December improvements have been implemented and the manager is open to change. Staff training, once fully implemented, will aid this.


Architecturally the home has positive

features. The main rooms are easily accessible to residents and there are no lengthy corridors that can be a negative feature of some establishments. Furniture is of a good standard. The garden is pleasant but paths could be safer with more grab rails.


The home caters for a range of clients which can be a positive, especially as ages cover a wider spectrum and the male to female balance reflects the wider society.


Importantly the staff are good at communicating health issues and ensuring medical attention is called in as necessary.

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Review from Tina I (Daughter of Resident) published on 1 October 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum lived at Shiels Court for a few years before she sadly passed away in July 2015. This is a lovely home, my mum was very happy there, enjoyed the activities etc that went on. Loved having a sing along and enjoyed the church service once monthly.
There were always plenty of staff and you would
always see the same faces (sign of a good place to work in my eyes). The main lounge was nice and big, the whole place was always clean and tidy and the food they served was always all cooked fresh. There was always the tea/coffee trolley going round with everybodies favourite 'pink wafers'.
If mum was ever ill I was always kept informed, even for the slightest of things. The manager and her team do a top job and they all deserve a good pat on the back. Even in mum's last few hours she was treated with utmost dignity as were we as a family - Thank you Shiels Court.
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Current Review Score: 9.6 (9.588)

Overview of Review Score

The Review Score of 9.6 (9.588) out of 10 for Braydeston Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.588 for Braydeston Court is calculated as follows: ( (76 Excellents x 5) + (31 Goods x 4) + (5 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 114 Ratings = 4.588
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Braydeston Court is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 10 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Nov 2022

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (2)

Melissa

Melissa George

Job Title: Registered Manager

I’m Melissa, the Manager of Braydeston Court. I’ve worked in care for many years and feel genuinely passionate about providing outstanding support to residents and their families.


I’ve been part of Hollyman Care Homes for many years, working across several of the Hollyman Care Homes, including Broadlands Park and Broadland House, before taking on my role here at Braydeston Court. I know how important it is to create a home where people feel safe, valued, and truly cared for.


My focus is always on making Braydeston a place where residents are treated with dignity, where their individuality is celebrated, and where daily life feels as comfortable and familiar as possible. I believe in leading by example, working closely with the team, and taking the time to get to know each resident and their family.


It’s a privilege to be part of this community and to help make Braydeston Court such a special place to live.

Ellis

Ellis Abel

Job Title: Deputy Manager

I’m Ellis, the Deputy Manager at Braydeston Court. I’ve worked in every role within the care home, which has given me a real understanding of what great care means and how it should be delivered.


I’ve had the chance to work at both Broadland House and Broadlands Park, and now I’m proud to be Deputy Manager at Braydeston Court.


I work closely with Melissa and the team, supporting residents, families, and staff every day. I’m passionate about hands-on care, building strong relationships, and helping to create an environment where everyone feels valued and supported

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