The Windmill Care Home

Main Road, Rollesby, Great Yarmouth NR29 5ER
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9.5 22 Reviews
  • The Windmill Care Home, Great Yarmouth
Windmill Care Home in Great Yarmouth specialises in caring for older people, offering a secure and caring environment whilst respecting residents' privacy.

Their bedrooms are all fitted with nurse call systems, TV, telephone point and washing facilities.

The bright and welcoming lounge is a communal area where residents can relax and watch television, listen to music or simply sit quietly.

The bathrooms are fitted with a hoist and there is a lift to all the floors in the home. There is a garden with outdoor seating and residents are encouraged to help with the gardening.

Care home chefs offer a varied menu of home-cooked food and all special diets are catered for.

There is a host of entertainment and activities on offer both within the care home and externally with trips.

Friends and relatives are welcome to visit on any day of the week.
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Care Provided by The Windmill Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 35 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1300 – £1400
  • Self-Funded Residential Dementia Care: £1300 – £1400
  • RESPITE Self-Funded Residential Care: £1300 – £1400
  • RESPITE Self-Funded Residential Dementia Care: £1300 – £1400

All our fees depend on residents care needs and are assessed prior to admission into our home.


Included in the fees paid is the accommodation and all furniture and equipment required, care hours as needed, 24/7 care, waking night staff, interprofessional care to ensure the highest quality care can be provided whilst working with other professionals, food, fluids and all medication provided, all services required including continence care, nursing needs, GP support.
Additional to fees paid is chiropodist visits every 6/7 weeks and hairdressing visits as and when these services are used.

These prices are only a guideline, please contact The Windmill Care Home to find out the exact price for your requirements.

Contact The Windmill Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact The Windmill Care Home to confirm what's included and get a personalised quote:

Good to Know

Owner

  • Windmill Care Home Ltd
  • Privately Owned

Person in Charge

  • Shelley Bridges (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2019
  • Number of floors: 2

Room Information

  • Single Rooms (35)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (15)

Visiting

  • Visits are arranged at any time as agreed with the residents to ensure it fits in with their preferences.

Parking

  • The home have onsite parking as well three disabled spaces.

The Windmill Care Home Reviews (22)

9.5

The Windmill Care Home has a Review Score of 9.5 (9.507) out of 10, based on 13 reviews in the last 2 years.
Over all time The Windmill Care Home has 22 reviews.

Overall Experience
  • 19
  • 3
  • 0
  • 0
  • 0
Date Published
  • 22
  • 3
  • 6
  • 13
  • 9
Reviewer Connection to The Windmill Care Home
  • 8
  • 5
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 22, showing 21-22
Review from M A (Daughter of Resident) published on 29 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a Windmill Care Home resident for about 18 months, initially being discharged there from hospital and then choosing to make it her permanent home. She was made welcome from the very start and is very happy to be there. She is well cared for by the staff and she very much enjoys the
home-cooked food. She enjoys participating in activities, particularly Bingo and balloon volleyball. She is happy to spend time in the lounge but also likes being able to watch TV in her own room in the evenings. I am kept abreast by both staff and management of how my mother is doing. If there are any concerns about her health, I am alerted and the local GP is contacted timeously. I phone daily and chat to either staff or management before talking to my mother. Whenever I visit I am also made very welcome. I have been very impressed by the Windmill staff and management team and am happy that this is where my mother now calls home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Paul R (Son of Resident) published on 3 May 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My father became a resident at The Windmill last August, and my mother followed him about 2 weeks later. My father was terminally ill, and my mother had suffered a severe stroke in July. Both were treated with utmost dignity at all times and up to his death, my father was treated with respect and care.
My father died suddenly in September, and I couldn’t have wished for a more compassionate group of staff during this period, not only for my mother but also for myself. I would not hesitate to place a loved one in their care.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.5 (9.507)

Overview of Review Score

The Review Score of 9.5 (9.507) out of 10 for The Windmill Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.682 for The Windmill Care Home is calculated as follows: ( (110 Excellents x 5) + (39 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 154 Ratings = 4.682
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.825 Points relating to the number of positive Reviews for The Windmill Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 = 3.825
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 13 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Apr 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Shelley

Shelley Bridges

Job Title: Registered Manager Joined: 2020

I joined the service in June 2020. My initial goal was to improve the CQC rating resulting in improvements being made within the home which I achieved and will continue to achieve going forward to ensure our residents get the best from the home.


I have several qualifications in health and social care for adults and children including NVQ levels 2 and 3 and a diploma level 5. I began working in the care sector when I was aged just 17 years old and have trialled each job role throughout my progression.


I believe in supporting people to reach their goals whether they are residents or staff members and I am happy to support them to do this. To me, being approachable is the most important thing for all to be able to approach me as and when they wish/need to.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Windmill Care Home to verify any information. View our terms and conditions. The Windmill Care Home has an Enhanced Service - more info.