Woodlands

Since November 2025 Alf is sitting in a chair 3 times too big thus he don't sit up straight. The chair he's in, the footrest is now broken, and I have been told it's up to me to buy a new chair. After paying over £90,000 since he has been in the home, and being promised a new chair 18 months ago isn't fair. Norse only wants to take money and do nothing for it.

Della xxx

Very friendly and respectful care staff. The home itself, whilst very clean, is in real need of refurbishment or at least a freshen up with a coat of paint. The lift is in urgent need of investment, either replacement or heavy overhaul/repair as it's forever breaking down. Garden surroundings are nice too but the car parking could be improved as it's often full and we have to park on the grass. Overall, I'm content with my Mum being a resident at Woodlands and reassured that she's looked after so lovingly by the wonderful staff who make it what it is.

Although my dad has only been at Woodlands for a few weeks all the staff, both carers and office, have made a stressful time much more bearable. It has taken my dad a while to adjust but the staff have done all they can to make it a 'home' for him, and for him to feel comfortable. The home does give a pleasant, friendly and accommodating vibe and we as a family are very happy for him to be there.

My aunt has lived at Woodlands for a year and half now. During this time she's had a lot of complex issues and some that have been very challenging to deal with. Everyone that works there has been brilliant through it all. Even getting her hospital appointments to see what's causing some issues which I couldn't have done on my own. The carers there are amazing and when thanked they say it's our job/that's what we're here for but they really go above and beyond that. I can't thank them enough for all they do for her and me.

Woodlands and the building is in need of modernising and infrastructure updating. The lift in particular is in need of investment. The staff are a credit and made a real difference - top to bottom.

Although my husband's experience and opinions are positive, I find communication (both between myself and management, and management and staff) frustratingly inadequate. I feel I have to chase up on everything. Messages don't get through. Also, hygiene (personal) is not great, showers a rarity and I find myself responsible for making sure my husband is presentable and more importantly, fragrant.

Thank you all.

Our Mum has been in the care of Woodlands for the last seven years. During this time the staff have been brilliant, always showing love and amazing care towards Mum. Over the years her health deteriorated and she totally lost her sight but we always knew she was safe and well looked after. This weekend Mum was given end-of-life care. All the staff were amazing, so caring and professional, not only looking after her, giving her dignity in her last hours but also giving my brother and I the love and support we needed. We can not thank you all enough- you were all amazing!

Overall the general service is quite good. Carers fulfil the requests of the user but there are some issues which after discussions are resolved. Staff are pleasant, smartly attired, willing to assist and give the user dignity and respect.

I find the Woodlands manager and staff very approachable. I have found due to my mother's dementia I have had difficulties at times but I have been able to talk to the Manager and Staff about my worries and plan what to do going forward to resolve the problem. My mother is very happy here and would I believe not wish to live anywhere else. I find my mother is respected and cared for by all at Woodlands. Prior to my mother moving to Woodlands she had been a very independent woman and I feel Woodlands staff make her still feel she had control over her decisions and life.

Communication with myself is always good.

My friend moved into Woodlands earlier this year and I have nothing but praise for the team of staff there. Before moving in, communication with home was excellent and the team went out of their way to ensure the move was made as easy as possible for my friend. She has settled into the home well and the care she receives is excellent - she has a deteriorating condition and the team seem to notice changes promptly and address them. When I visit the home, the staff are all friendly and approachable, and I really appreciate that they assist my friend to go out on the bus too!

My mother-in-law has been a resident at Woodlands for around 3 months having had a number of falls and mobility issues. We have been very impressed with the standard of care she is receiving. Management always have time to discuss any issues and her general well-being. Staff always attentive and professional and go out of their way to make her comfortable. Her room is always clean. If she needs anything or there are any concerns we know we will always get a call which is reassuring. Although my mother-in-law is mostly in bed the home has plenty of facilities and activities if she were more mobile and there always seems to be a good spirit amongst staff and residents.

My next of kin spent the last eight months at Woodlands. During that time, now on her third stay in hospital, she has suffered several serious health setbacks. Nevertheless, Woodlands management and staff went the extra mile trying to make her comfortable. I am grateful to them all for their cheerfulness and professionalism in handling, by her own admission, a difficult person. She is now making good progress as she moves to a home that can better meet her current needs. Thank you all at Woodlands. Keep up the good work!

My first contact with Woodlands was the day my wife was moved there. The management team were ultra helpful and the staff kind and cheerful and soon put us both at ease. The atmosphere is homely and cosy and the activities are varied and the catering is of a high standard. I visit my wife regularly and soon became a member of the family. I am totally content that my wife will be treated with both care and dignity and would recommend Woodlands to anybody.

Woodlands has been my husband's home for the past 2 and a half years, he has had the best care I could wish for him.

Would just like to say a big thank you to the staff at Woodlands, what a brilliant service. They were all so lovely to my mum, her care was outstanding as was mine when mum was at the end of her life and I was staying with her in her room. When they found out I was diabetic they kept offering me sandwiches and coffee. Absolutely first class!

I have been at Woodlands for the last four weeks. I have found the service I have received from the carers, catering and management excellent. All the staff have been friendly and helpful. The only one issues I have is the lack of staff between the hours of 1 am and 4 am. I appreciate they have to have their breaks, but feel those of us who have to be hoisted should not have to wait for staff to finish breaks before we have help. I recommend you need four members of staff at night. After all, it is supposed to be a 24-hour service we are paying for.

At Woodlands my dear mother has been so cared for, all the management and carers take time to look after her and always keep our family informed of concerns that need to be discussed. Through the two years, my mother has lived at Woodlands, we knew she was safe, warm and well-fed.