The Chevington Lodge service understands that making a decision for your loved one is a difficult task especially when Residential Care receives adverse publicity.
Chevington Lodge is owned and managed by a local family who live in South Norfolk, who take pride in always looking to improve the service they offer and making sure the resident comes first in whatever they do. The family is involved on a daily basis with each home supporting the managers to ensure an ‘excellent’ service is maintained to all residents.
Chevington is situated overlooking the beautiful Waveney valley in the market town of Bungay and is a home for elderly people with dementia.
The aim of the provider is to achieve an accommodation that feels like home rather than a hotel, using good quality furnishings and making sure they are well maintained inside and out.
A well trained team of staff support the long-standing manager Ioana in proudly delivering person-centred care, daily activities, and lovely traditional home cooked food.
Chevington provides both long and short term care, with potential service users able to make appointments and view the property for themselves.
Group: Cygnet Care Ltd
Person in charge: Ioana Condrea (Manager)
Local Authority / Social Services: Suffolk County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 43 Service Users
Registered Care Categories*: Dementia • Old Age
Specialist Care Categories: Alzheimer's
Admission Information: Ages 65+.
Single Rooms: 39
Shared Rooms: 2
Rooms with ensuite WC: 24
Weekly Charges Guide: Personal Care Single £600 – £800 (These prices are only a guideline, please contact Chevington Lodge to find out the exact price for your requirements.)
Facilities & Services: Respite Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on Chevington Lodge: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 8 (maximum of 10) for Chevington Lodge is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 7 Reviews over all time. This Average Rating is also the rating value for Chevington Lodge in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.488 for Chevington Lodge is calculated as follows: ( (46 Excellents x 5) + (33 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 84 Ratings = 4.488
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 3.483 Points relating to the number of positive Reviews for Chevington Lodge is based on 2 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 = 3.25
Target of 8.6 positive Reviews (43 registered maximum number of service users ÷ 5). 2 Reviews ÷ 8.6 Target = 0.233
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Chevington Lodge has a Review Score of 8 (7.971) from 7 Reviews
Review submitted from a Postal Card by Martin S (Son of Resident) on Thursday 4 January 2018. Relates to December 2017.
My father continues to receive excellent care and support appropriate to his ever-increasing needs.
Issues, as they arise, are quickly addressed involving ourselves in any solutions.
Staff attitudes and competence are excellent and I would recommend this home to others without hesitation.
How likely would you be to recommend Chevington Lodge? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Susan H (Daughter of Resident) on Thursday 7 December 2017. Relates to November 2017.
My mother is very well looked after, cared for with dignity and gentleness. I find all the staff to be helpful when I visit. I know they are busy but they always have time for me and the residents. The food always looks and smells nice.
I feel very confident leaving my mum in care at Chevington Lodge.
Thank you.
How likely would you be to recommend Chevington Lodge? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Paul G (Son of Resident) on Wednesday 15 March 2017. Relates to January 2017.
Mum suffered from Parkinson's disease for 15 years and following a fall and breaking her hip, needed constant care.
A room was available at Chevington Lodge.
Mum spent nearly seven years there and sadly passed away on January 28th.
The care Mum had at the home from all the staff was exceptional, right to the end of her life.
How likely would you be to recommend Chevington Lodge? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Debbie H (Daughter of Resident) on Thursday 25 August 2016. Relates to August 2016.
My mum is now completely bedridden with advanced Alzheimer's and lives in Chevington Lodge. It never ceases to amaze my husband and I, at the high level of care attended on my mum. The staff are caring and sensitive in their dealings with her and ourselves. My mum is kept immaculate with beautifully laundered clothes and bed linen. Her personal care is faultless, this despite the fact that my mum is not always easy to deal with because of her condition. I would not hesitate to recommend Chevington Lodge to anyone who needs such care.
How likely would you be to recommend Chevington Lodge? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by L R (Cousin of Resident) on Monday 8 February 2016. Relates to January 2016.
My cousin was cared for at Chevington Lodge, for twelve months until her death. Throughout that time she received excellent care, physically emotionally and medically. She entered the home following a stroke which worsened her dementia. However, as a result of the attention she received her condition improved and she enjoyed a happy final year despite a gradually deteriorating memory and additional physical complications. The staff all and everyone were warm and welcoming and communicated well with me. A loving atmosphere.
How likely would you be to recommend Chevington Lodge? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Michael J (Son of Resident) on Wednesday 13 January 2016. Relates to December 2015.
I have visited my aunt in this home for five years and said how well she was treated. When my mother needed to into care at the age of 94, we decided she should go into Chevington Lodge. I have seen that all the staff and management treat the residents with great care and compassion. Activities are arranged on a daily basis together with exercises to keep both mind and body active as possible. My mother is happy and contented and well looked after which is what I wanted and I have no complaints about her care.
How likely would you be to recommend Chevington Lodge? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Website Submission by Ana C (Guardian of Resident) on Monday 10 August 2015. Relates to October 2013.
As a former employee I can tell you that they treat the residents as individuals , with dignity and respect and not as a number. Highly person centred, good activities for residents, awesome training for staff and very friendly environment. Many outdoor activities, boat trips when available.
How likely would you be to recommend Chevington Lodge? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
2 Bed Vacancies
posted 18 Apr 2018
Two rooms, one on the first floor without en suite facilities and one on the second floor with en suite facilities. Both for elderly people with dementia.
There are currently no Care Home Idol entrants who have performed at Chevington Lodge