Finborough Court

This has been my father's home for the past four years. It is important to us as a family that he has been well cared for in a supportive and Christian home with devotions each day and a service on Sunday. The home has been purpose-built with good bedrooms and a large lounge and dining room and other good facilities. I have always found the staff friendly and approachable, and they have dad's care at heart and deal with dad's dementia on a daily basis. Our only concern as a family has been the ongoing limitations to visits, particularly when two or more of us go we have booked a small lounge which restricts access to parts of the home. I still sorely miss sitting with dad in the main lounge and singing hymns together, seeing him join in activities in the main lounge and being able to join him for meals, which he so enjoyed pre-covid days.

As a family, we are very satisfied with the care given. Extra attention has been given to medical needs as well as general care. The home is always clean and never any unpleasant odours. Although I live a distance away from the home I am confident that the quality of care is maintained always.

We are always made to feel very welcome when we visit, and it's very clear that everyone involved at the home have their residents well being at the top of their list.

I feel exceptionally fortunate to visit when I can but hope all restrictions will soon be lifted so other family and friends can visit more easily, most report finding it very difficult due to having to make restricted appointments and sitting in a rather sterile visitors room.

Terrible care home, unfriendly staff. Feel the residents are not really looked after well. Just left in their rooms. Basic needs are too much effort. Zero empathy for visitors' feelings. Would not leave an animal in this care home, never mind a loved one. Made up their own rules during covid and still doing so now covid is no longer an issue. I've had dealings with many care homes for other relatives and this is by far the worst. We dread visits because of the greeting and treatment we are met with. I genuinely feel sorry for all the residents just left disorientated and lonely in their rooms. The manager is by far the rudest person I have ever dealt with. Understaffed all the time. Buzzers are constantly going and left for well over 5/10 minutes. The one bench you can sit on in the garden is surrounded by animal poo.

My experience of Finborough Court Care Home is extremely positive. Care is of a very high standard. Residents are assisted as necessary and always present as neat, tidy and well cared for. Staff are very friendly, the home is light, airy and kept very clean. The staff are always happy to provide information about your loved one. As a Christian home, there are a number of services for the residents to either attend or listen to in their room. Activities are provided and encouraged. Outings were also provided in the past and will hopefully be reinstated when safely allowed after Covid restrictions.

Finborough Court is now emerging from the awful year of Covid tragedy, anxiety and restrictions. The staff have shown support, caring and compassion to everyone. It seems they have maintained the spiritual, emotional, mental and physical health of the residents as much as possible. My sister recently said she was happy because everyone was so kind and considerate. She liked the nighttime checks which gave her a feeling of safety. She enjoys the activities and the garden in all weathers, but especially when she can do things there. We appreciate how the home has done everything possible to maintain contact with relatives, adapting to the changing circumstances. Finborough Court has a special peaceful, contented, atmosphere where its family members are respectfully and compassionately looked after. We appreciate and commend the efforts of all the staff who achieve this.

When my father required care, I was very pleased that Finborough Court had already agreed, in a helpful process, to place him on their waiting list, enabling them to accept him as a resident very quickly. I was very impressed with the support given during this process. My father's care in Finborough Court was excellent and adapted as his health deteriorated during his two and one-half years there. Both carers and senior staff worked closely with me in managing his care and kept me very well informed throughout. The atmosphere in the home was one of love and care for all the residents. My father, when able, was very complimentary about the care he was receiving. I also felt cared for and loved by the staff. During the very difficult period when my father was dying and COVID restrictions were in place, I was so thankful for the thoughtfulness shown in their caring handling of this situation and ensuring that I had time with my father to the extent allowed. Thank you Finborough Court.

Mum is very happy here and well looked after. Everywhere is lovely and clean comfortable, Mum's room is nice and she loves it that her personal belongings are displayed for her. Any staff we meet on visiting are lovely and kind, such a comfort to us to know Mum is cared for so well.

I have spent time at Finborough Court many times over a number of years. I have always found it a most welcoming place. Usually, I am accompanied by my PAT dog, and he is always totally at home there as well. I am impressed with the way residents receive spiritual as well as physical care. I would be very happy to be a resident there myself.

When the weather permits, residents are able to enjoy the garden and view the beauty of the Suffolk countryside.

I am a member of a volunteer charity.

My uncle and aunt moved into Finborough Court at the end of 2019. They were very warmly welcomed and have much enjoyed the fellowship with other residents and the care provided ever since. They say that they now wish that they had moved in many years ago!