Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 40 Service Users
Dementia Care Types
- Mild Dementia
- Moderate Dementia
As a family we are very pleased with the level of care she receivesJoy B(Daughter of Resident/Service User)
The staff at The Firs have been incredibly kind and helped dad to adjustM W(Daughter of Resident/Service User)
The management are very approachable and very welcoming. The home has a very homely feel.J M(Brother of Resident/Service User)
As a family we are very pleased with the level of care she receivesJoy B(Daughter of Resident/Service User)
The staff at The Firs have been incredibly kind and helped dad to adjustM W(Daughter of Resident/Service User)
The management are very approachable and very welcoming. The home has a very homely feel.J M(Brother of Resident/Service User)
Anchor’s The Firs in Felixstowe is a purpose-built care home that provides quality care and facilities in a comfortable, relaxing environment.
The home welcomes new residents and is set in its own gardens for residents and their families to enjoy. In addition to permanent and long-term care, The Firs offers convalescence, trial, and respite stays.
Anchor offers dementia care and provides ongoing staff training to ensure the approach always reflects best...
Anchor’s The Firs in Felixstowe is a purpose-built care home that provides quality care and facilities in a comfortable, relaxing environment.
The home welcomes new residents and is set in its own gardens for residents and their families to enjoy. In addition to permanent and long-term care, The Firs offers convalescence, trial, and respite stays.
Anchor offers dementia care and provides ongoing staff training to ensure the approach always reflects best practice. Residents and loved ones are encouraged to contribute to digital care plans, which are tailored to each resident's individual care needs and preferences.
The catering team ensures mealtimes are sociable and enjoyable each day. Menus change seasonally and with resident input to ensure they are wholesome and reflect nutritional requirements and tastes.
Anchor operates The Firs, England's largest not-for-profit provider of care and housing for older people.
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Care Provided by The Firs
Dementia Care Types
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
Fees can vary depending on care needs and other factors. Colleagues at The Firs will be happy to discuss our weekly fees with you and what our fees include.
The price(s) shown are provided by the care home. Contact The Firs for full pricing details and T&Cs.
Contact The Firs to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Anchor
- Voluntary / Not for Profit Owned
Person in charge
- Colleen Farrow (Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2006
Room Information
- Single Rooms (40)
- Single Rooms with ensuite Wet Room (40)
Visiting
- Visitors are welcome at The Firs.
Parking
- Onsite parking is available, including disabled spaces.
The Firs Reviews (144)
9.9
The Firs has a Review Score of 9.9 (9.896) out of 10, based on 26 reviews in the last 2 years.
Over all time The Firs has 144 reviews.
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Overall Experience
Date Published
Reviewer Connection to The Firs
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Review from Sarah C (Granddaughter of Resident) published on 11 May 2020 Submitted via Website•
Overall Experience
My grandparents have been at The Firs for 4 years now. Due to Alzheimer’s/Dementia unable to look after themselves at home. As I live 3 hrs away and their son lives abroad we are heavily reliant on the staff and key workers who have been excellent. Staff are fairly consistent which helps give...
My grandparents have been at The Firs for 4 years now. Due to Alzheimer’s/Dementia unable to look after themselves at home. As I live 3 hrs away and their son lives abroad we are heavily reliant on the staff and key workers who have been excellent. Staff are fairly consistent which helps give continuity and build trust with my grandparents. Particularly my grandmother finds it easy to dislike people but has loudly declared she liked certain staff members (she would have just as loudly said if she didn’t). Staff are always pleasant on my visits. You can see they are also always busy, no time to be idle, although do always find time to have little chats with all residents.
Right now the staff are having to do more as no one is able to visit (our trips irregular at best of time due to distance) however the care home have increased communication levels and send a monthly newsletter so we are aware of current situation and include photos of all residents which are lovely to see now.
Review from Matt F (Son of Resident) published on 11 May 2020 Submitted via Website•
Overall Experience
After looking at quite a few care homes, we settled on this one for mum, and can honestly say we made the right choice. Staff are incredibly friendly, the rooms are immaculate, and nothing is too much trouble. Mum is looking healthy too, which speaks volumes.
All in all, extremely happy.
After looking at quite a few care homes, we settled on this one for mum, and can honestly say we made the right choice. Staff are incredibly friendly, the rooms are immaculate, and nothing is too much trouble. Mum is looking healthy too, which speaks volumes.
All in all, extremely happy.
Review from T S (Granddaughter of Resident) published on 11 May 2020 Submitted via Website•
Overall Experience
Just recently it was my parent's wedding anniversary and because of the coronavirus, my grandma couldn’t see them. The staff were very thoughtful and kind and recorded a special message for my parents, from my grandma - they also posted a card from her.
This was very much appreciated; during...
Just recently it was my parent's wedding anniversary and because of the coronavirus, my grandma couldn’t see them. The staff were very thoughtful and kind and recorded a special message for my parents, from my grandma - they also posted a card from her.
This was very much appreciated; during this sad time.
Review from Rachel E (Daughter of Resident) published on 11 May 2020 Submitted via Website•
Overall Experience
Mum has been at The Firs for well over a year, and I am really happy she is now there. She is well looked after, the staff are very friendly and attentive, also making me and the family feel welcome when we come to visit. Nothing’s seems too much trouble. The facilities are good, and her room is...
Mum has been at The Firs for well over a year, and I am really happy she is now there. She is well looked after, the staff are very friendly and attentive, also making me and the family feel welcome when we come to visit. Nothing’s seems too much trouble. The facilities are good, and her room is bright, clean and comfortable. It’s so good knowing mum is safe, and well looked after.
Review from Victoria H (Daughter of Resident) published on 7 May 2020 Submitted via Postal Card•
Overall Experience
Extremely excellent care right from reception to Manager. Very kind and compassionate with residents and always going the extra mile. I am very happy with my mother's care after four and a half years. The only thing I wish is that she was nearer to me but she has a friend that has been the first...
Extremely excellent care right from reception to Manager. Very kind and compassionate with residents and always going the extra mile. I am very happy with my mother's care after four and a half years. The only thing I wish is that she was nearer to me but she has a friend that has been the first port of all in an emergency so will want her to stay there for the rest of her life.
Review from Alison C (Daughter of Resident) published on 6 May 2020 Submitted via Website•
Overall Experience
I have always thought The Firs at Felixstowe was brilliant but right now, during these difficult times, The Firs have shown just how brilliant they are. Weekly we pop by to deliver my mum some treats and they are always so happy to see us and they are always so reassuring at the moment when we are...
I have always thought The Firs at Felixstowe was brilliant but right now, during these difficult times, The Firs have shown just how brilliant they are. Weekly we pop by to deliver my mum some treats and they are always so happy to see us and they are always so reassuring at the moment when we are all at home and so worried. They now have a mobile device so we can all video call and chat and keep in touch, they call if there are ever any problems and they always seem so positive and bright. Seeing them from a distance if only for a few minutes really makes me smile. I really do believe my mum could not be in safer hands. Thank you to the manager and team for everything - you are all amazing and tonight, once again we will be clapping for you all.
Review from Lesley G (Daughter of Resident) published on 6 May 2020 Submitted via Website•
Overall Experience
All the staff at The Firs are dedicated, hard-working, professional, friendly and thoughtful. The home is clean, bright and homely. I would like to praise everyone who works there during this particularly very difficult period of time. Thank you so very much for everything you do and for caring...
All the staff at The Firs are dedicated, hard-working, professional, friendly and thoughtful. The home is clean, bright and homely. I would like to praise everyone who works there during this particularly very difficult period of time. Thank you so very much for everything you do and for caring for my dad. During this worrying time when I have not been able to visit my dad thanks to you for helping me see and speak to him via video call. Once again thanks to the Manager, all the wonderful carers, members of the admin team and to Chef and his team for continuing to provide such lovely cakes and desserts which are enjoyed by my dad. Stay safe and keep well.
Review from H H (Friend of Resident) published on 21 April 2020 Submitted via Website•
Overall Experience
I’ve been visiting this home for the past 9 months, I’ve been impressed by the following;
Staff friendliness, professionalism, work ethic, cleanliness, overall happiness and care for the residents that call this beautiful place Home.
Staff friendliness, professionalism, work ethic, cleanliness, overall happiness and care for the residents that call this beautiful place Home.
The staff always have a smile and go above and beyond their own...
I’ve been visiting this home for the past 9 months, I’ve been impressed by the following;
Staff friendliness, professionalism, work ethic, cleanliness, overall happiness and care for the residents that call this beautiful place Home.
The staff always have a smile and go above and beyond their own duties to make you feel welcome and part of their family.
Our friend/relative speaks highly of her home.
Staff friendliness, professionalism, work ethic, cleanliness, overall happiness and care for the residents that call this beautiful place Home.
The staff always have a smile and go above and beyond their own duties to make you feel welcome and part of their family.
Our friend/relative speaks highly of her home.
So we applaud you all from the bottom of our hearts and thank you for your hard work and dedication, now more than ever.
Review from Dawn J (Daughter of Resident) published on 15 April 2020 Submitted via Website•
Overall Experience
My father is well cared for, the entertainment is good for the residents. Food menus are varied and all cooked fresh, with sample taster sessions available to assist the residents when new dishes are introduced. The staff are very friendly and professional. There is a very warm reception upon...
My father is well cared for, the entertainment is good for the residents. Food menus are varied and all cooked fresh, with sample taster sessions available to assist the residents when new dishes are introduced. The staff are very friendly and professional. There is a very warm reception upon arrival. Got to know the staff and residents well, visiting regularly and it feels like extended family visits, it all makes for pleasant visits at a time when your apprehensive for your family member who requires this care, would recommend.
Review from Steven S (Grandson of Resident) published on 15 April 2020 Submitted via Website•
Overall Experience
Very friendly staff and carers. Always helpful. Always seems very clean every time I visit, nice big spacious room if you want to get away from the TV lounge etc.
Very friendly staff and carers. Always helpful. Always seems very clean every time I visit, nice big spacious room if you want to get away from the TV lounge etc.
Review from D H O (Daughter of Resident) published on 8 April 2020 Submitted via Website•
Overall Experience
A care home, purpose-built to a high standard and beautifully maintained. The whole team of staff work extremely hard to provide a safe, stimulating and caring environment for their residents.
Due to the coronavirus pandemic, we are in extremely worrying times. All families with loved ones in...
A care home, purpose-built to a high standard and beautifully maintained. The whole team of staff work extremely hard to provide a safe, stimulating and caring environment for their residents.
Due to the coronavirus pandemic, we are in extremely worrying times. All families with loved ones in care facilities are naturally concerned. I would like to take this opportunity to say a massive thank you to all the staff at The Firs for their dedication, professionalism and care. Wishing you all, and your families, very best wishes.
Review from U L (Daughter-in-law of Resident) published on 6 April 2020 Submitted via Review Postal Card•
Overall Experience
A very comfortable home for the residents. Well taken care of in pleasant surroundings. Good quality food and drink provided with a great team of staff. Management team always happy and helpful. It's a difficult time at the moment with the coronavirus, but feel very happy for the safety and care...
A very comfortable home for the residents. Well taken care of in pleasant surroundings. Good quality food and drink provided with a great team of staff. Management team always happy and helpful. It's a difficult time at the moment with the coronavirus, but feel very happy for the safety and care during these troubled times. We know my mother-in-law is being looked after with love and care.
Review from M H (Friend of Resident) published on 6 April 2020 Submitted via Postal Card•
Overall Experience
The Firs is always clean and tidy, it doesn't smell of urine. "First thing I noticed". Food is served looks good, always on time. The residents look happy and are often singing. My friend doesn't mix much, however, she is happy in her own little way. Staff brilliant.
The Firs is always clean and tidy, it doesn't smell of urine. "First thing I noticed". Food is served looks good, always on time. The residents look happy and are often singing. My friend doesn't mix much, however, she is happy in her own little way. Staff brilliant.
Review from Paul G (Brother of Resident) published on 31 March 2020 Submitted via Postal Card•
Overall Experience
In my review, I have always found The Firs very very clean and the maintenance is impeccable. The staff are professional, friendly and helpful. My brother's health and wellbeing has improved remarkably since being at The Firs and as his younger brother I have seen his general wellbeing grow in...
In my review, I have always found The Firs very very clean and the maintenance is impeccable. The staff are professional, friendly and helpful. My brother's health and wellbeing has improved remarkably since being at The Firs and as his younger brother I have seen his general wellbeing grow in leaps and bounds.
My gratitude to all at The Firs for a job well-done every day. Thank you!!!
Review from Colin M (Son of Resident) published on 31 March 2020 Submitted via Postal Card•
Overall Experience
Staff are all very friendly and caring towards my father.
There had been a recent incident that resulted in a hospital stay for my father. A full investigation was carried out by home management and following 3 meetings we (the family) are all content that lessons have been learnt and addressed.
Staff are all very friendly and caring towards my father.
There had been a recent incident that resulted in a hospital stay for my father. A full investigation was carried out by home management and following 3 meetings we (the family) are all content that lessons have been learnt and addressed.
Review from P S (Daughter of Resident) published on 26 March 2020 Submitted via Postal Card•
Overall Experience
The staff here are very caring. They always seem so busy though. I wish there were more of them to help but they do a great job.
The staff here are very caring. They always seem so busy though. I wish there were more of them to help but they do a great job.
↩Reply from Susan Gibson, Manager at The Firs
Thank you for taking the time to review The Firs and we’re pleased that you are extremely likely to recommend our home. We use a dependency tool to calculate the required number of staff on each shift. This is to ensure we can provide activities and engagement, in addition to high quality care for our residents.
Review from D T (Wife of Resident) published on 25 March 2020 Submitted via Postal Card•
Overall Experience
My husband has been in this home now for 2 years, he has been very well looked after and I am sure he is happy in his own little ward. I have no complaints.
My husband has been in this home now for 2 years, he has been very well looked after and I am sure he is happy in his own little ward. I have no complaints.
Review from J G (Daughter of Resident) published on 25 March 2020 Submitted via Postal Card•
Overall Experience
Compared to other care homes I have visited The Firs is of a high standard - particularly in terms of comfort, facilities and the care given by staff.
Compared to other care homes I have visited The Firs is of a high standard - particularly in terms of comfort, facilities and the care given by staff.
Review from P R (Wife of Resident) published on 25 March 2020 Submitted via Postal Card•
Overall Experience
I am very happy with my husband's care, all the staff are very friendly.
I am very happy with my husband's care, all the staff are very friendly.
Review from J K (Daughter-in-law of Resident) published on 28 February 2020 Submitted via Postal Card•
Overall Experience
All staff brilliant, food always looks fresh and nice. Very approachable new manager. Thank you all!
All staff brilliant, food always looks fresh and nice. Very approachable new manager. Thank you all!
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 16 December 2022Overall
Good
Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (4) & Events (0)
News
- 03 Jun 2026
Resident Flora Green celebrated her 100th birthday at The Firs care home in Felixstowe on 17 May, surrounded by family. Flora, who has lived at the Anchor care home for...
- 19 Dec 2025
Residents and colleagues at Anchor care homes across Suffolk are embracing the festive spirit. From crafting Christmas decorations and singing carols, to decorating trees and baking festive treats, each activity...
- 22 May 2025
Anchor’s The Firs care home in Felixstowe is celebrating the opening of its new Namaste Room, a multi-sensory room to enhance the wellbeing of residents, including those living with dementia....
Upcoming Events
There are no upcoming events for The Firs.
Accreditations
There are no accreditations posted yet for The Firs.
Meet the Team (0)
There are no Team Members posted yet.
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