The Firs, Felixstowe, Suffolk
The Firs, Felixstowe, Suffolk
The Firs, Felixstowe, Suffolk

Anchor’s The Firs in Felixstowe is a purpose-built care home, providing quality care and facilities within a comfortable and relaxing environment. The home is set in its own gardens for customers and their families to enjoy.

The home provides residential care which is personally tailored to meet the individual needs of customers and enhance their quality of life. The care team work with customers and their loved ones to create detailed care plans to ensure each individual’s health and care needs are continually met. Anchor offer dementia care and provide on-going training for staff to ensure their approach always reflects best practice.

Anchor was voted one of the Sunday Times Top 100 Not-for-Profit Organisations to work for in 2016 and 2017. They are one of England’s largest providers of housing and care for those aged over 55 years and have more than 40 years’ experience as a not-for-profit provider of services to older people.

Group: Anchor

Person in charge: Anna Przepiora (Manager)

Local Authority / Social Services: Suffolk County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 40 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 40

Rooms with ensuite WC: 40

Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on The Firs: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

2 Bed Vacancies

posted 08 Feb 2018

We currently have two vacancies for care. Please contact The Firs directly for further details.

Reviews

9.5 The Firs has a Review Score of 9.5 (9.488)

The Review Score of 9.5 (maximum of 10) for The Firs is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 11 Reviews over all time. This Average Rating is also the rating value for The Firs in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 9 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.488 for The Firs is calculated as follows: ( (74 Excellents x 5) + (45 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 129 Ratings = 4.488

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for The Firs is based on 9 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8 positive Reviews (40 registered maximum number of service users ÷ 5). 9 Reviews ÷ 8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    6
  • Good
    5
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Firs?

  • Extremely LIKELY
    9
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to The Firs

  • Daughter of Resident/Service User
    3
  • Son of Resident/Service User
    3
  • Husband of Resident/Service User
    2
  • Brother of Resident/Service User
    1
  • Cousin of Resident/Service User
    1
  • more

My mother seems very happy and settled. The staff are well aware of her needs and have become used to her personality. They tend to persuade mum to do the things which are good for her. She has regular access to health professionals, through the scheduled home visits. We have been involved in a care plan review and our mother's involvement was also sought in that process.

How likely would you be to recommend The Firs? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Always extremely good, helpful staff and my cousin is well looked after here.

How likely would you be to recommend The Firs? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Don't Know

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

I knew as soon as Iu walked through the door that this was the place for Mum. The staff are kind and friendly and very supportive. It feels very homely and Mum settled in well. All her needs are now being met which has allowed me not to worry as much.

How likely would you be to recommend The Firs? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I have great peace of mind that mum is safe and happy within the home.
The staff are all very friendly and dedicated to their work and always make us feel welcome when we visit.
I would highly recommend The Firs to others.

How likely would you be to recommend The Firs? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

This care home is very caring and staff are very friendly and caring and normally efficient. I would like to see some activities for my mother other than bingo. Overall a very good home.

How likely would you be to recommend The Firs? Extremely Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Poor

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

My mother has been resident in this care home since May 2017 having been diagnosed with Alzheimer's/dementia. Due to this illness, residential care was the only option left. After visiting three care home, this being the first, we knew as soon as we walked in that this was the right home. We could immediately see the love and care the residents received from the staff.

The home is very clean and the menu is excellent. Nothing is ever too much for the staff to help and I believe they have a genuine love and care for the residents. The social activities are very good and open to all residents.

How likely would you be to recommend The Firs? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My Dad first went into The Firs with Alzheimer's and spent about 6 years there. He was treated so well and we were when we went to see him. He passed away there in 2015 and I can't thank the whole home enough for their genuine care and support for the whole time he was there.
My Mum, unfortunately, became physically unable to look after herself about 4 years ago and I wanted her to be near my Dad. The Firs were so good to them both and really showed a level of care I would want for everyone experiencing this.
I would recommend this care home whole heartedly and would thank them all for what they have done for my parents.

How likely would you be to recommend The Firs? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Since the appointment of the new manager, there appears to have been a much higher turnover of staff. The rota has been changed, I understand to 7days of work before days off, is this legal?
Also, staff used to have alternative weekends off and now it appears they don't get more than two weekends off every 6 weeks.
If you have unhappy staff it reflects on the residents. Split weekends do not give care staff a good rest when working with Dementia residents.
I have overheard staff say it is like working in a prison!
Not good for residents, staff or visitors.

How likely would you be to recommend The Firs? Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

Judith McGugan, District Manager at The Firs responded to this review on 30 Mar 2017:

We monitor the turnover of staff at our homes and do ask staff for the reason they are leaving to enable us to review staff satisfaction. We also undertake staff surveys to enable staff to have the opportunity to comment upon us as a Company and the working environment. All changes to working patterns have been discussed with staff prior to the changes. The working patterns are agreed to ensure that the home is staffed to maintain resident care and staff do have the opportunity to discuss changes to their own rota if they wish. We would welcome the opportunity to discuss this further.

Very pleasant from first contact. Staff very good at putting us at ease. My wife has settled in well and is treated with kindness and respect by all.

How likely would you be to recommend The Firs? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

The home is excellent and the staff excellent as well, very caring and pleasant.

How likely would you be to recommend The Firs? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Received best of care and attention form the most caring and efficient professional staff.

How likely would you be to recommend The Firs? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

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