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The Firs

186 Grange Road, Felixstowe, Suffolk IP11 2QF
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As a family we are very pleased with the level of care she receivesJoy B(Daughter of Resident/Service User)
The Firs, Felixstowe
The staff at The Firs have been incredibly kind and helped dad to adjustM W(Daughter of Resident/Service User)
The Firs, Felixstowe
The management are very approachable and very welcoming. The home has a very homely feel.J M(Brother of Resident/Service User)
The Firs, Felixstowe

Anchor’s The Firs in Felixstowe is a purpose-built care home, providing quality care and facilities within a comfortable and relaxing environment.

The home continues to welcome new residents and it is set in its own gardens for customers and their families to enjoy. As well as permanent and long term care, The Firs offers convalescence, trial and respite stays.

Anchor offers dementia care and provides on-going training for staff to ensure their approach always reflects best practice.

Care Provided by The Firs

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,530From £1,530
Residential Dementia CareFrom £1,530From £1,530

Fees can vary depending on care needs and other factors. Colleagues at The Firs will be happy to discuss our weekly fees with you and what our fees include.

Contact The Firs to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

  • Anchor
  • Voluntary / Not for Profit Owned

Person in charge

  • Colleen Farrow (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2006

Room Information

  • Single Rooms (40)
  • Single Rooms with ensuite Wet Room (40)

Visiting

  • Visitors are welcome at The Firs.

Parking

  • Onsite parking is available, including disabled spaces.

The Firs Reviews (143)

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9.9

The Firs has a Review Score of 9.9 (9.851) out of 10, based on 29 reviews in the last 2 years. Over all time The Firs has 143 reviews.

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Showing 143 reviews matching selected criteria
Review from L S (Daughter of Resident) published on 12 November 2024 Submitted via Postal Card
Overall Experience

Excellent care of my mother, knowing she's safe and well!

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Review from A V (Son-in-law of Resident) published on 11 November 2024 Submitted via Postal Card
Overall Experience

The staff and carers are always very friendly and caring. My father-in-law always looks clean and well cared for.

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Review from E W (Granddaughter of Resident) published on 11 November 2024 Submitted via Postal Card
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The home is very welcoming and homely. It is always a lovely atmosphere. The carers are always ever so friendly and they look after pops really well. I would say they act and seem more like family than carers. Thank you.

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Review from B S (Husband of Resident) published on 11 November 2024 Submitted via Postal Card
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My initial worries and concerns about my wife passing from care into your care have completely gone, thank you so much.

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Review from J V (Daughter of Resident) published on 11 November 2024 Submitted via Postal Card
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The staff are always very friendly and whenever I ask about my dad they always have a lot of knowledge about him. I feel he is being well looked after and that he is safe.

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Review from B M (Sister-in-law of Resident) published on 15 August 2024 Submitted via Postal Card
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We attended the BBQ at The Firs with other members of our family to see our sister. It was an amazing day, the staff were great and the food was exceptional. Our sister had a great time as did all the residents dancing to a great singer. We are very proud of the manager and all her staff. The Firs is a great care home.

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Review from T D (Son of Resident) published on 14 August 2024 Submitted via Postal Card
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My mum always enjoys the entertainment at The Firs, staff are always friendly.

Gardens and new entrance look lovely more open and the residents love to take part feeding the birds and helping in the garden.

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Review from J W (Daughter-in-law of Resident) published on 14 August 2024 Submitted via Postal Card
Overall Experience
Very welcoming when you visit, lots of entertainment for residents and families to join in with.

Recently attended a well organised BBQ with resident and families, great music, dancing and food. Staff making sure everyone is having fun and included.

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Review from T D (Granddaughter of Resident) published on 14 August 2024 Submitted via Postal Card
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Lively atmosphere, my nan attends lots of activities which she enjoys.

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Review from B M (Brother of Resident) published on 29 July 2024 Submitted via Postal Card
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Very caring home. I have visited my sister several times over 3 years. I found the staff very friendly and very good at their jobs. The home is very clean and the residents are very happy with loads of activities. I would highly recommend this care home.

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Review from C S (Sister of Resident) published on 26 July 2024 Submitted via Postal Card
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Spent an amazing day at the BBQ with the residents. It was an absolutely wonderful day. The manager was on hand at all times to help out first class. Great experience to enjoy my day with family there and to see how happy my sister is, happy and content there. She is so well looked after as are all of the other residents.

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Review from P N (Sister of Resident) published on 26 July 2024 Submitted via Postal Card
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I had the most wonderful day. I enjoyed all aspects of my day. Looking forward to the next visit.

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Review from C O (Relative of Resident) published on 24 July 2024 Submitted via Postal Card
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My step dad needed his mum closer to him and The Firs made this happen from nearly 200 miles away. Whenever I visited my step grandmother she was happy and well cared for. The staff are always friendly and management have done an amazing job.

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Review from S O (Relative of Resident) published on 24 July 2024 Submitted via Postal Card
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The Firs has shown so much care and attention to my relative. The staff are fantastic from management to the housekeepers. The Firs has a homely feel and is clean.

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Review from Iain I (Son of Resident) published on 24 July 2024 Submitted via Website
Overall Experience
When seeking a care home for my mother, my wife and I visited The Firs and were immediately struck by the feeling of openness, cleanliness and warmth of the staff, and were so pleased when a room became available.
Mum quickly settled becoming comfortable with her new surroundings, interacting well with staff and enjoying her food. Mum fell ill after five weeks, was hospitalised and was soon placed on 'end-of-life' care and returned to The Firs, ostensibly to die. Mum has since made a quite remarkable recovery, due in no small measure to the care she has received from the wonderful caring staff.
The Firs is well run, the staff are professional, warm, friendly, understanding and go about their duties with a smile. They listen and also seek your advice and keep you appraised of any concerns.

We, as a family, are greatly reassured and very happy Mum is in such good hands.

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Review from M G (Wife of Resident) published on 19 July 2024 Submitted via Postal Card
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My husband was very happy at The Firs. I cannot speak too highly of them, all the staff. My dear husband who died recently was very well looked after and treated with dignity and respect.

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Review from C F (Daughter of Resident) published on 16 July 2024 Submitted via Postal Card
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Our father was resident in The Firs Felixstowe from February 2018 to May 2024 when he passed away. Throughout his time there, he was very well cared for. The staff were attentive and always available to talk to help. Over the years they became an extension to the family and we were pleased that it was The Firs that we decided for Dad. We have nothing but praise for all the staff and everything they did for our dad. Thank you to you all!

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Review from B D (Son of Resident) published on 21 May 2024 Submitted via Postal Card
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I cannot fault anyone at The Firs from the manager down to the cleaners. Everyone is brilliant with mum. I would recommend it to anyone.

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Review from Danielle F (Granddaughter of Resident) published on 2 April 2024 Submitted via Postal Card
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Couldn't be happier, my nan is well cared for. Looks better than ever, is happy, well fed and warm. Staff are lovely and very welcoming. Always happy to feed us and make us drinks and invite us when there is entertainment.

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Review from Joanne C (Daughter of Resident) published on 18 March 2024 Submitted via Website
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Staff are very friendly and very helpful with anything and have time for all the residents.

They listen to what you are concerned about. Advice with things that my mother needs. Care home is very clean. My mother enjoys the food she is served.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 December 2022
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (4) & Events (0)

News
  • 03 Jun 2026

    Resident Flora Green celebrated her 100th birthday at The Firs care home in Felixstowe on 17 May, surrounded by family. Flora, who has lived at the Anchor care home for...

  • 19 Dec 2025

    Residents and colleagues at Anchor care homes across Suffolk are embracing the festive spirit. From crafting Christmas decorations and singing carols, to decorating trees and baking festive treats, each activity...

  • 22 May 2025

    Anchor’s The Firs care home in Felixstowe is celebrating the opening of its new Namaste Room, a multi-sensory room to enhance the wellbeing of residents, including those living with dementia....

Upcoming Events

There are no upcoming events for The Firs.

Awards / Recognitions (11)

  • 30 Jan 2026Recipient: Anchor
  • 31 Jan 2025Recipient: Anchor
  • 31 Jan 2024Recipient: Anchor

Accreditations

There are no accreditations posted yet for The Firs.

Meet the Team (0)

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