Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 40 Service Users
Dementia Care Types
- Mild Dementia
- Moderate Dementia
'They are family' - wonderful team!S E(Daughter of Resident/Service User)
The Firs is one of the best homes I know.R M(Brother of Resident/Service User)
Everyone is assured of a warm welcome at The Firs.K S(Wife of Resident/Service User)
'They are family' - wonderful team!S E(Daughter of Resident/Service User)
The Firs is one of the best homes I know.R M(Brother of Resident/Service User)
Everyone is assured of a warm welcome at The Firs.K S(Wife of Resident/Service User)
Anchor’s The Firs in Felixstowe is a purpose-built care home that provides quality care and facilities in a comfortable, relaxing environment.
The home welcomes new residents and is set in its own gardens for residents and their families to enjoy. In addition to permanent and long-term care, The Firs offers convalescence, trial, and respite stays.
Anchor offers dementia care and provides ongoing staff training to ensure the approach always reflects best...
Anchor’s The Firs in Felixstowe is a purpose-built care home that provides quality care and facilities in a comfortable, relaxing environment.
The home welcomes new residents and is set in its own gardens for residents and their families to enjoy. In addition to permanent and long-term care, The Firs offers convalescence, trial, and respite stays.
Anchor offers dementia care and provides ongoing staff training to ensure the approach always reflects best practice. Residents and loved ones are encouraged to contribute to digital care plans, which are tailored to each resident's individual care needs and preferences.
The catering team ensures mealtimes are sociable and enjoyable each day. Menus change seasonally and with resident input to ensure they are wholesome and reflect nutritional requirements and tastes.
Anchor operates The Firs, England's largest not-for-profit provider of care and housing for older people.
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Care Provided by The Firs
Dementia Care Types
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
Contact The Firs to confirm what's included and get a personalised quote:
Fees can vary depending on care needs and other factors. Colleagues at The Firs will be happy to discuss our weekly fees with you and what our fees include.
The price(s) shown are provided by the care home. Contact The Firs for full pricing details and T&Cs.
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Tours
Onsite Tours of The FirsUsually available on Mon, Tue, Wed, Thu, Fri(between 9:00 AM to 5:00 PM)We are pleased to provide you with an onsite tour of The Firs, you can simply call the home and arrange an appointment with our team. We will be happy to provide you with any further information that you would like and answer any questions that you may have regarding our home or our care. We’re very proud of The Firs and we are here to help.
Remote Tours of The FirsUsually available on Mon, Tue, Wed, Thu, Fri(between 9:00 AM to 5:00 PM)We are pleased to provide you with a virtual tour of The Firs and offer you a call, typically via Zoom, so you can ‘meet’ our team and get a real feel of our home. We will be happy to provide you with any further information that you would like and answer any questions that you may have regarding our home or our care.
We’re very proud of The Firs and we are here to help.
Good to Know
Group / Owner
- Anchor
- Voluntary / Not for Profit Owned
Person in charge
- Colleen Farrow (Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2006
Room Information
- Single Rooms (40)
- Single Rooms with ensuite Wet Room (40)
Visiting
- Visitors are welcome at The Firs.
Parking
- Onsite parking is available, including disabled spaces.
The Firs Reviews (144)
9.9
The Firs has a Review Score of 9.9 (9.896) out of 10, based on 26 reviews in the last 2 years.
Over all time The Firs has 144 reviews.
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to The Firs
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Review from Wendy A (Daughter of Resident) published on 14 February 2025 Submitted via Postal Card•
Overall Experience
My mother is always well cared for by the lovely carers at The Firs. They always treat her with respect and talk to her in a kind and friendly manner. They are aware that she likes to be among other residents and she spends most of her time in the day room which she enjoys. During her recent trip...
My mother is always well cared for by the lovely carers at The Firs. They always treat her with respect and talk to her in a kind and friendly manner. They are aware that she likes to be among other residents and she spends most of her time in the day room which she enjoys. During her recent trip to hospital they kept me fully informed and rang me daily to ask about her progress. They were as keen as I was for her to return to The Firs as soon as she was well enough.
Review from L S (Daughter of Resident) published on 12 November 2024 Submitted via Postal Card•
Overall Experience
Excellent care of my mother, knowing she's safe and well!
Excellent care of my mother, knowing she's safe and well!
Review from A V (Son-in-law of Resident) published on 11 November 2024 Submitted via Postal Card•
Overall Experience
The staff and carers are always very friendly and caring. My father-in-law always looks clean and well cared for.
The staff and carers are always very friendly and caring. My father-in-law always looks clean and well cared for.
Review from E W (Granddaughter of Resident) published on 11 November 2024 Submitted via Postal Card•
Overall Experience
The home is very welcoming and homely. It is always a lovely atmosphere. The carers are always ever so friendly and they look after pops really well. I would say they act and seem more like family than carers. Thank you.
The home is very welcoming and homely. It is always a lovely atmosphere. The carers are always ever so friendly and they look after pops really well. I would say they act and seem more like family than carers. Thank you.
Review from B S (Husband of Resident) published on 11 November 2024 Submitted via Postal Card•
Overall Experience
My initial worries and concerns about my wife passing from care into your care have completely gone, thank you so much.
My initial worries and concerns about my wife passing from care into your care have completely gone, thank you so much.
Review from J V (Daughter of Resident) published on 11 November 2024 Submitted via Postal Card•
Overall Experience
The staff are always very friendly and whenever I ask about my dad they always have a lot of knowledge about him. I feel he is being well looked after and that he is safe.
The staff are always very friendly and whenever I ask about my dad they always have a lot of knowledge about him. I feel he is being well looked after and that he is safe.
Review from B M (Sister-in-law of Resident) published on 15 August 2024 Submitted via Postal Card•
Overall Experience
We attended the BBQ at The Firs with other members of our family to see our sister. It was an amazing day, the staff were great and the food was exceptional. Our sister had a great time as did all the residents dancing to a great singer. We are very proud of the manager and all her staff. The Firs...
We attended the BBQ at The Firs with other members of our family to see our sister. It was an amazing day, the staff were great and the food was exceptional. Our sister had a great time as did all the residents dancing to a great singer. We are very proud of the manager and all her staff. The Firs is a great care home.
Review from T D (Son of Resident) published on 14 August 2024 Submitted via Postal Card•
Overall Experience
My mum always enjoys the entertainment at The Firs, staff are always friendly.
Gardens and new entrance look lovely more open and the residents love to take part feeding the birds and helping in the garden.
My mum always enjoys the entertainment at The Firs, staff are always friendly.
Gardens and new entrance look lovely more open and the residents love to take part feeding the birds and helping in the garden.
Review from J W (Daughter-in-law of Resident) published on 14 August 2024 Submitted via Postal Card•
Overall Experience
Very welcoming when you visit, lots of entertainment for residents and families to join in with.
Recently attended a well organised BBQ with resident and families, great music, dancing and food. Staff making sure everyone is having fun and included.
Very welcoming when you visit, lots of entertainment for residents and families to join in with.
Recently attended a well organised BBQ with resident and families, great music, dancing and food. Staff making sure everyone is having fun and included.
Review from T D (Granddaughter of Resident) published on 14 August 2024 Submitted via Postal Card•
Overall Experience
Lively atmosphere, my nan attends lots of activities which she enjoys.
Lively atmosphere, my nan attends lots of activities which she enjoys.
Review from B M (Brother of Resident) published on 29 July 2024 Submitted via Postal Card•
Overall Experience
Very caring home. I have visited my sister several times over 3 years. I found the staff very friendly and very good at their jobs. The home is very clean and the residents are very happy with loads of activities. I would highly recommend this care home.
Very caring home. I have visited my sister several times over 3 years. I found the staff very friendly and very good at their jobs. The home is very clean and the residents are very happy with loads of activities. I would highly recommend this care home.
Review from C S (Sister of Resident) published on 26 July 2024 Submitted via Postal Card•
Overall Experience
Spent an amazing day at the BBQ with the residents. It was an absolutely wonderful day. The manager was on hand at all times to help out first class. Great experience to enjoy my day with family there and to see how happy my sister is, happy and content there. She is so well looked after as are all...
Spent an amazing day at the BBQ with the residents. It was an absolutely wonderful day. The manager was on hand at all times to help out first class. Great experience to enjoy my day with family there and to see how happy my sister is, happy and content there. She is so well looked after as are all of the other residents.
Review from P N (Sister of Resident) published on 26 July 2024 Submitted via Postal Card•
Overall Experience
I had the most wonderful day. I enjoyed all aspects of my day. Looking forward to the next visit.
I had the most wonderful day. I enjoyed all aspects of my day. Looking forward to the next visit.
Review from C O (Relative of Resident) published on 24 July 2024 Submitted via Postal Card•
Overall Experience
My step dad needed his mum closer to him and The Firs made this happen from nearly 200 miles away. Whenever I visited my step grandmother she was happy and well cared for. The staff are always friendly and management have done an amazing job.
My step dad needed his mum closer to him and The Firs made this happen from nearly 200 miles away. Whenever I visited my step grandmother she was happy and well cared for. The staff are always friendly and management have done an amazing job.
Review from S O (Relative of Resident) published on 24 July 2024 Submitted via Postal Card•
Overall Experience
The Firs has shown so much care and attention to my relative. The staff are fantastic from management to the housekeepers. The Firs has a homely feel and is clean.
The Firs has shown so much care and attention to my relative. The staff are fantastic from management to the housekeepers. The Firs has a homely feel and is clean.
Review from Iain I (Son of Resident) published on 24 July 2024 Submitted via Website•
Overall Experience
When seeking a care home for my mother, my wife and I visited The Firs and were immediately struck by the feeling of openness, cleanliness and warmth of the staff, and were so pleased when a room became available.
Mum quickly settled becoming comfortable with her new surroundings, interacting...
When seeking a care home for my mother, my wife and I visited The Firs and were immediately struck by the feeling of openness, cleanliness and warmth of the staff, and were so pleased when a room became available.
Mum quickly settled becoming comfortable with her new surroundings, interacting well with staff and enjoying her food. Mum fell ill after five weeks, was hospitalised and was soon placed on 'end-of-life' care and returned to The Firs, ostensibly to die. Mum has since made a quite remarkable recovery, due in no small measure to the care she has received from the wonderful caring staff.
The Firs is well run, the staff are professional, warm, friendly, understanding and go about their duties with a smile. They listen and also seek your advice and keep you appraised of any concerns.
Mum quickly settled becoming comfortable with her new surroundings, interacting well with staff and enjoying her food. Mum fell ill after five weeks, was hospitalised and was soon placed on 'end-of-life' care and returned to The Firs, ostensibly to die. Mum has since made a quite remarkable recovery, due in no small measure to the care she has received from the wonderful caring staff.
The Firs is well run, the staff are professional, warm, friendly, understanding and go about their duties with a smile. They listen and also seek your advice and keep you appraised of any concerns.
We, as a family, are greatly reassured and very happy Mum is in such good hands.
Review from M G (Wife of Resident) published on 19 July 2024 Submitted via Postal Card•
Overall Experience
My husband was very happy at The Firs. I cannot speak too highly of them, all the staff. My dear husband who died recently was very well looked after and treated with dignity and respect.
My husband was very happy at The Firs. I cannot speak too highly of them, all the staff. My dear husband who died recently was very well looked after and treated with dignity and respect.
Review from C F (Daughter of Resident) published on 16 July 2024 Submitted via Postal Card•
Overall Experience
Our father was resident in The Firs Felixstowe from February 2018 to May 2024 when he passed away. Throughout his time there, he was very well cared for. The staff were attentive and always available to talk to help. Over the years they became an extension to the family and we were pleased that it...
Our father was resident in The Firs Felixstowe from February 2018 to May 2024 when he passed away. Throughout his time there, he was very well cared for. The staff were attentive and always available to talk to help. Over the years they became an extension to the family and we were pleased that it was The Firs that we decided for Dad. We have nothing but praise for all the staff and everything they did for our dad. Thank you to you all!
Review from B D (Son of Resident) published on 21 May 2024 Submitted via Postal Card•
Overall Experience
I cannot fault anyone at The Firs from the manager down to the cleaners. Everyone is brilliant with mum. I would recommend it to anyone.
I cannot fault anyone at The Firs from the manager down to the cleaners. Everyone is brilliant with mum. I would recommend it to anyone.
Review from Danielle F (Granddaughter of Resident) published on 2 April 2024 Submitted via Postal Card•
Overall Experience
Couldn't be happier, my nan is well cared for. Looks better than ever, is happy, well fed and warm. Staff are lovely and very welcoming. Always happy to feed us and make us drinks and invite us when there is entertainment.
Couldn't be happier, my nan is well cared for. Looks better than ever, is happy, well fed and warm. Staff are lovely and very welcoming. Always happy to feed us and make us drinks and invite us when there is entertainment.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 16 December 2022Overall
Good
Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (3) & Events (0)
News
- 03 Jun 2026
Resident Flora Green celebrated her 100th birthday at The Firs care home in Felixstowe on 17 May, surrounded by family. Flora, who has lived at the Anchor care home for...
- 19 Dec 2025
Residents and colleagues at Anchor care homes across Suffolk are embracing the festive spirit. From crafting Christmas decorations and singing carols, to decorating trees and baking festive treats, each activity...
- 22 May 2025
Anchor’s The Firs care home in Felixstowe is celebrating the opening of its new Namaste Room, a multi-sensory room to enhance the wellbeing of residents, including those living with dementia....
Upcoming Events
There are no upcoming events for The Firs.
Accreditations
There are no accreditations posted yet for The Firs.
Meet the Team (0)
There are no Team Members posted yet.
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