Manson House

111 Northgate Street, Bury St Edmunds IP33 1HP
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9.8 32 Reviews
  • Manson House, Bury St Edmunds
Located in an idyllic Grade II listed building, Manson House Care Home offers residential and nursing care from the heart of Bury St Edmunds.

Inside the home, there are 31 en suite bedrooms, all offering a homely space that residents are encouraged to personalise and make their own. There is also a spacious dining area for residents to enjoy their meals, a cosy lounge area and stunning gardens surrounding the home. There are plenty of spaces for residents to relax, including a hair salon, a summer house and cosy living areas situated around Manson House.

Experienced and qualified, the team of care professionals are committed to delivering high-quality care that promotes residents' independence, well-being and quality of life.

If you'd like to see the home for yourself or find out more about the care provided, please contact the team.
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Care Provided by Manson House

Primary Care Categories

  • Older Person Care
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 34 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in Charge

  • Kate Goldsmith (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (34)
  • Single Rooms with Ensuite Wet Room (27)

Visiting

  • The home is open to visitors

Parking

  • Free, onsite parking is available at all times

Manson House Reviews (32)

9.8

Manson House has a Review Score of 9.8 (9.828) out of 10, based on 20 reviews in the last 2 years.
Over all time Manson House has 32 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Manson House
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Total of 32, showing 21-32
Review from Elizabeth B (Daughter of Resident) published on 1 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot speak highly enough of the care my mother has received at Manson House. The management and staff are extremely loving and have a genuine interest in maintaining the very best interests of the residents. My mother is making some new friends and is living rather than existing the rest of her
days at Manson House. Her every need is seen to, but at the same time her privacy is respected.
When I used to phone my mother before moving to Manson House, she often sounded bored and lonely, where as now, it is so lovely to hear about her day which ranges from afternoon art sessions to discussions about poetry and news items.
Reply from Eve Fynn, Marketing and Communications Lead at Manson House
Thank you so much for leaving us such a warm and positive review. It is wonderful to hear how happy your mother is at Manson House and that she enjoys the art sessions and discussions. Your feedback…read more
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Review from Frances J (Next of Kin) published on 10 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Spending the last ten months at Manson House has given the resident a new lease of life. There is social interaction for those that want to interact with fellow residents and the activity team alike. A stunning garden allows residents to sit in peace or wander around when the weather allows. Joined
in all the activities they have planned, from painting to historical discussions, quizzes to keep the old grey matter active, and many more, which has enriched his life to the full.
All the staff are professional, compassionate, caring, approachable and efficient. They give kind reassurance to each individual in their care. Their aim is for the residents not to be embarrassed if help is required at any time day and night, and not just in an emergency.
There is always a daily menu choice, which is freshly cooked, nutritious and presented well, thus ensuring a good level of health and well-being. The cakes which are made on a daily basis can be highly recommended.
Reply from Ruth French, Director at Manson House
This is such a wonderful review to read for Manson House. Thank you so much for taking the time to write and share your views. We are so pleased that we have been able to support the person you care…read more
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Review from Richard H (Son of Resident) published on 20 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother had four weeks respite care from January through to February.
I was extremely impressed with the level of care she received during her stay and the friendliness and efficiency of the staff. Nothing was too much trouble.
More like a hotel than a care home.
Reply from Eve Fynn, Marketing and Communications Lead at Manson House
Thank you for taking the time to leave us such a wonderful review. Your comments mean a great deal to the team who will be delighted to hear how pleased you were with the care your mother received…read more
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Review from E M (Friend of Resident) published on 26 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
A friend, resident, elderly with little vision, poor hearing and a tendency to be forgetful was unable to attend a colleague's funeral service. This was distressing but the staff at Manson House were able at short notice to download a video thus giving comfort.
Reply from Eve Fynn, Marketing and Communications Lead at Manson House
We are delighted to hear how the team at Manson House were able to support your friend through such difficult times. Thank you so much for sharing your feedback with us, your comments mean a great…read more
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Review from Nicolas R (Son of Resident) published on 25 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff are always happy to discuss the care needs of the resident. They listen to and respect the views of individuals and go the extra mile to ensure the most appropriate input is tailored to the needs of the resident.
Reply from Eve Fynn, Marketing and Communications Lead at Manson House
We really appreciate you taking the time to share your feedback with us. Thank you for submitting a review. All the best.
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Review from A R (Friend of Resident) published on 7 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been visiting Manson House for almost 5 years. In that time, I have found all the staff helpful, kind and professional.
I would not hesitate in recommending Manson House to friends and relatives.
Reply from Eve Fynn, Marketing and Communications Lead at Manson House
Thank you for taking the time to leave us such a positive review. Your feedback is incredibly important to us and means a great deal to the team. All the best.
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Review from Geoffrey R (Son of Resident) published on 5 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been a resident at Manson House for 5 years and in all that time the staff and management have been fantastic. Manson House and gardens are also wonderfully well maintained.
Reply from Eve Fynn, Marketing and Communications Lead at Manson House
We are delighted to hear how happy you are with the care at Manson House. Thank you for taking the time to leave us such a wonderful review. Kind regards.
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Review from Clare P (Daughter-in-law of Resident) published on 31 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father-in-law has been at Manson House for five years. He loves being there and he is well looked after. All the staff are so friendly and caring. He's made good friends with other residents. The food is cooked fresh and there is a choice of menu. His room is spacious with an ensuite and a view of
the pretty garden that is kept beautifully.
Reply from Ruth French, Director at Manson House
Thank you so much for sharing your considerable experience of Manson House and for highlighting the lovely atmosphere and social opportunities enjoyed by your father-in-law, this is lovely to hear! We…read more
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Review from Jan B (Power of Attorney of Resident) published on 24 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The resident is very happy at Manson House. It is a very warm and comfortable environment. The resident has recently lost his wife and the response from all staff has been fantastic, compassionate and caring. Would certainly recommend Manson House to others.
Reply from Eve Fynn, Marketing and Communications Lead at Manson House
Thank you for taking the time to submit a review on behalf of a Manson House resident. We are deeply sorry for the loss of his wife but we feel pleased to know how well staff are supporting him…read more
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Review from Caroline B (Daughter of Resident) published on 23 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Manson House was identified as the most suitable for our needs by local health professionals. This exceptional care home allayed all my carer concerns, establishing trust through a professional and rare quality of management visible in the longevity of service, contented discipline and respect for the
residents and each other amongst the staff. The maturity and experience enable an understanding of fiercely independent elderly people. Time management for drinks, meals and medication means that there are a minimum of 13 visits to the room a day. There is a buzzer around the neck, on the bed and in the bathroom. Staff give kind reassurance not to be embarrassed if help is required, not just in an emergency. All these qualities together with freshly made, delicious, nutritious and attractively presented food and social interaction ensure a level of health and wellbeing that has given me a peace of mind I did not expect. The best of life care requirements are surpassed by Manson House.
Reply from Ruth French, Director at Manson House
What a fabulous review for Manson House! Thank you so much for sharing your thoughts and positivity about the home. This is lovely to read!
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Review from G B (Resident) published on 9 August 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have found the home very pleasant and one I am happy to stay in. My son and relations are close by. My daughter, who is not, would be pleased to know that I am able to settle in. Never been in or visited a car home before. I shall love walking round the garden and seeing plants that I had in my own
garden. I find this hard as it does bring back happy memories of times gone by.
Reply from Eve Fynn, Marketing and Communications Lead at Manson House
We really appreciate your comments and are delighted to hear how well you have settled into Manson House. Thank you for taking the time to submit a review. Best regards.
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Review from Joan W (Resident) published on 9 August 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Manson House is a good caring home. It is small enough to be homely and to get to know the staff well.
Reply from Eve Fynn, Marketing and Communications Lead at Manson House
Thank you for your positive feedback, we are pleased to hear that you feel Manson House is a good care home that you find homely. Best Wishes.
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Current Review Score: 9.8 (9.828)

Overview of Review Score

The Review Score of 9.8 (9.828) out of 10 for Manson House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.828 for Manson House is calculated as follows: ( (194 Excellents x 5) + (38 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 233 Ratings = 4.828
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Manson House is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (1)

Kate

Kate Goldsmith

Job Title: Home Manager Joined: 2022

Meet Kate - Home Manager at Manson House.

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