Manson House

111 Northgate Street, Bury St Edmunds IP33 1HP
Review Us
9.8 33 Reviews
  • Manson House, Bury St Edmunds
Manson House is a distinctive residential care home set within an idyllic Grade II listed building in the heart of Bury St Edmunds. The home provides high-quality, person-centred residential support in a setting that combines historic character with comfort, privacy and thoughtful design.

The home features 31 en-suite bedrooms, with newly refurbished premium suites that include their own private lounges. These spacious apartment-style suites are ideal for couples or for individuals seeking greater independence while continuing to benefit from reassuring care and support. All rooms offer a homely environment and may be personalised to reflect individual tastes and preferences.

Residents enjoy a range of welcoming communal spaces, including a spacious dining room, cosy lounges, a hair salon, a summer house and beautifully maintained gardens surrounding the home. These areas provide opportunities to relax, socialise and feel fully at home within calm and comfortable surroundings.

Daily life at Manson House is shaped around wellbeing, independence and meaningful engagement. Freshly prepared meals are served each day, and a varied programme of activities encourages social connection, enjoyment and continued interests. The experienced and qualified care team is committed to delivering compassionate, high-quality support that promotes dignity, confidence and quality of life for every resident.

Situated at the centre of the local community in Bury St Edmunds, the home enables residents to remain connected to familiar places, visitors and everyday life, creating a warm, sociable and reassuring environment.
Show Manson House on the Map

Care Provided by Manson House

Primary Care Categories

  • Older Person Care
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 34 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1495 – £1895
  • RESPITE Self-Funded Residential Care: £1495 – £1895

These prices are only a guideline, please contact Manson House to find out the exact price for your requirements.

Contact Manson House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Manson House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Kate Goldsmith (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2026
  • Number of floors: 3

Room Information

  • Single Rooms (34)
  • Single Rooms with Ensuite Wet Room (27)

Visiting

  • Visitors are warmly welcomed at any time, with the home open 24 hours a day. There is no need to book in advance, allowing family and friends the flexibility to visit whenever it suits them.

Parking

  • Free on-site parking is available at all times for the convenience of residents, visitors, and guests.

Manson House Reviews (33)

9.8

Manson House has a Review Score of 9.8 (9.779) out of 10, based on 18 reviews in the last 2 years.
Over all time Manson House has 33 reviews.

Overall Experience
  • 31
  • 2
  • 0
  • 0
  • 0
Date Published
  • 33
  • 5
  • 7
  • 18
  • 15
Reviewer Connection to Manson House
  • 12
  • 11
  • 4
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 33, showing 21-33
Review from S U (Son of Resident) published on 25 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother had been very proud of being able to be in her own home in her nineties but was beginning to find independent living a struggle. She moved somewhat reluctantly to Manson House in September. It was a huge change for her and took a few months to adjust but is now settled. This transition would
not have been possible without the care, empathy and support of all the staff at Manson House. She is lucky enough to have a room with a small private sitting room overlooking the gardens and has been able to bring her own furniture and pictures, as much a home from home as possible. When we visited Manson House for the first time, it really stood out from other residential care homes that we had seen, making a difficult and emotional decision easier. As a visitor, you are always made to feel welcome which provides a sense of security that my Mother is in safe hands.
Reply from Eve Fynn, Marketing and Communications Lead at Manson HouseThank you so much for taking the time to leave us such a warm and positive review. Your comments mean a great deal to us and we will be sure to share them with the whole team. Best wishes.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from K F (Son of Resident) published on 8 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We recently arranged for my father to move into Manson House after a short spell in hospital and at a time where he could no longer live independently. Having researched the care options available to us in, and around Bury St Edmunds, Manson House was the stand out choice. The standard of accommodation
is excellent and very comfortable whilst the staff are caring, kind and professional. They are truly an amazing team and nothing is too much trouble. Everyone has been so kind and made my father feel so at home which, as a family, is more than we could have hoped for so we thank them everyday.
Reply from Eve Fynn, Marketing and Communications Lead at Manson HouseA huge thank you for taking the time to leave us such a warm and positive review. We really appreciate your comments and will be sure to share them with the team. Best wishes.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from L S (Daughter of Resident) published on 8 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our experience of Manson House over the last 4 months (since Mum moved there) has been great. The staff are very kind and thoughtful and always on hand. I can ask any of them how mum has been and they are all able to keep me updated. Mum is very content and is involved in activities every day. We are
both very grateful for the lovely care and kind support received.
Reply from Eve Fynn, Marketing and Communications Lead at Manson HouseIt is always so wonderful to hear how settled a loved one is at one of our care homes. We are delighted to learn that your mum is content and enjoying the daily activities at Manson House. Your feedback means a great deal to us and we can't thank you enough for taking the time to share your thoughts with us. Best regards.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Frances J (Next of Kin) published on 10 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Spending the last ten months at Manson House has given the resident a new lease of life. There is social interaction for those that want to interact with fellow residents and the activity team alike. A stunning garden allows residents to sit in peace or wander around when the weather allows. Joined
in all the activities they have planned, from painting to historical discussions, quizzes to keep the old grey matter active, and many more, which has enriched his life to the full.
All the staff are professional, compassionate, caring, approachable and efficient. They give kind reassurance to each individual in their care. Their aim is for the residents not to be embarrassed if help is required at any time day and night, and not just in an emergency.
There is always a daily menu choice, which is freshly cooked, nutritious and presented well, thus ensuring a good level of health and well-being. The cakes which are made on a daily basis can be highly recommended.
Reply from Ruth French, Director at Manson HouseThis is such a wonderful review to read for Manson House. Thank you so much for taking the time to write and share your views. We are so pleased that we have been able to support the person you care for with such love and dignity.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Richard H (Son of Resident) published on 20 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother had four weeks respite care from January through to February.
I was extremely impressed with the level of care she received during her stay and the friendliness and efficiency of the staff. Nothing was too much trouble.
More like a hotel than a care home.
Reply from Eve Fynn, Marketing and Communications Lead at Manson HouseThank you for taking the time to leave us such a wonderful review. Your comments mean a great deal to the team who will be delighted to hear how pleased you were with the care your mother received whilst staying with us. Kind regards.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from E M (Friend of Resident) published on 26 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
A friend, resident, elderly with little vision, poor hearing and a tendency to be forgetful was unable to attend a colleague's funeral service. This was distressing but the staff at Manson House were able at short notice to download a video thus giving comfort.
Reply from Eve Fynn, Marketing and Communications Lead at Manson HouseWe are delighted to hear how the team at Manson House were able to support your friend through such difficult times. Thank you so much for sharing your feedback with us, your comments mean a great deal to the staff. Kind regards
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Nicolas R (Son of Resident) published on 25 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff are always happy to discuss the care needs of the resident. They listen to and respect the views of individuals and go the extra mile to ensure the most appropriate input is tailored to the needs of the resident.
Reply from Eve Fynn, Marketing and Communications Lead at Manson HouseWe really appreciate you taking the time to share your feedback with us. Thank you for submitting a review. All the best.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A R (Friend of Resident) published on 7 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been visiting Manson House for almost 5 years. In that time, I have found all the staff helpful, kind and professional.
I would not hesitate in recommending Manson House to friends and relatives.
Reply from Eve Fynn, Marketing and Communications Lead at Manson HouseThank you for taking the time to leave us such a positive review. Your feedback is incredibly important to us and means a great deal to the team. All the best.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Geoffrey R (Son of Resident) published on 5 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been a resident at Manson House for 5 years and in all that time the staff and management have been fantastic. Manson House and gardens are also wonderfully well maintained.
Reply from Eve Fynn, Marketing and Communications Lead at Manson HouseWe are delighted to hear how happy you are with the care at Manson House. Thank you for taking the time to leave us such a wonderful review. Kind regards.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Clare P (Daughter-in-law of Resident) published on 31 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father-in-law has been at Manson House for five years. He loves being there and he is well looked after. All the staff are so friendly and caring. He's made good friends with other residents. The food is cooked fresh and there is a choice of menu. His room is spacious with an ensuite and a view of
the pretty garden that is kept beautifully.
Reply from Ruth French, Director at Manson HouseThank you so much for sharing your considerable experience of Manson House and for highlighting the lovely atmosphere and social opportunities enjoyed by your father-in-law, this is lovely to hear! We are very proud of our fabulous garden, which provides such a good and stimulating outlook for residents.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jan B (Power of Attorney of Resident) published on 24 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The resident is very happy at Manson House. It is a very warm and comfortable environment. The resident has recently lost his wife and the response from all staff has been fantastic, compassionate and caring. Would certainly recommend Manson House to others.
Reply from Eve Fynn, Marketing and Communications Lead at Manson HouseThank you for taking the time to submit a review on behalf of a Manson House resident. We are deeply sorry for the loss of his wife but we feel pleased to know how well staff are supporting him through this sad time. The feedback is greatly appreciated by the team. Thank you again for sharing his thoughts. Kind regards.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from G B (Resident) published on 9 August 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have found the home very pleasant and one I am happy to stay in. My son and relations are close by. My daughter, who is not, would be pleased to know that I am able to settle in. Never been in or visited a car home before. I shall love walking round the garden and seeing plants that I had in my own
garden. I find this hard as it does bring back happy memories of times gone by.
Reply from Eve Fynn, Marketing and Communications Lead at Manson HouseWe really appreciate your comments and are delighted to hear how well you have settled into Manson House. Thank you for taking the time to submit a review. Best regards.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Joan W (Resident) published on 9 August 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Manson House is a good caring home. It is small enough to be homely and to get to know the staff well.
Reply from Eve Fynn, Marketing and Communications Lead at Manson HouseThank you for your positive feedback, we are pleased to hear that you feel Manson House is a good care home that you find homely. Best Wishes.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.8 (9.779)

Overview of Review Score

The Review Score of 9.8 (9.779) out of 10 for Manson House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.829 for Manson House is calculated as follows: ( (176 Excellents x 5) + (33 Goods x 4) + (1 Poors x 2) ) ÷ 210 Ratings = 4.829
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.95 Points relating to the number of positive Reviews for Manson House is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.95
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (3)

Meet the Team (3)

Kate

Kate Goldsmith

Job Title: Home Manager Joined: 2022

I began my career in health and social care as a carer in 1999 and progressed through the roles of senior carer, shift lead and deputy before becoming a Home Manager in 2023. I lead with compassion, transparency and accountability, always striving to provide high standards of care where residents feel safe, valued and truly at home, and where staff feel supported in their roles. What I enjoy most about my work is seeing residents live their lives to the fullest and embracing the fact that no two days are ever the same.


Outside of work, I have a very close family who are incredibly important to me, and I love spending time on holiday with them.

Lauren

Lauren Jordan

Job Title: Home Administrator Joined: 2025

I have over three and a half years’ experience working in health and social care recruitment as Head of Compliance, where I was responsible for ensuring social workers met all regulatory and safeguarding requirements to work safely with children and vulnerable adults. In my role, I am guided by resident-centred values, striving to be dependable, consistent and compassionate in everything I do. What I enjoy most is knowing that the work I carry out behind the scenes has a direct and positive impact on residents’ lives. Although my role is administrative, I understand that accurate records, strong organisation and effective communication all contribute to safe, high-quality care. Outside of work, I enjoy spending time with my partner and our dogs, exploring new places and enjoying good food together.

Claire

Claire Sadler

Job Title: Deputy Manager Joined: 2024

I’ve worked in the care sector for over ten years, starting my journey as a Care Assistant and progressing through senior roles before joining Manson House as Deputy Manager. My experience spans residential and dementia care, and I’m passionate about creating a supportive, person-centred environment where residents feel valued, and staff feel confident and empowered. I believe in leading with empathy, consistency, and integrity, always striving to maintain high standards while nurturing a positive team culture. What I enjoy most about my role is building meaningful relationships, supporting residents to live fulfilling lives and helping colleagues grow in their careers.


Outside of work, I’m very family-oriented and love spending time with the people closest to me.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Manson House to verify any information. View our terms and conditions. Manson House has an Enhanced Service - more info.