St Marys, Ipswich, Suffolk
St Marys, Ipswich, Suffolk
St Marys, Ipswich, Suffolk

St Marys, in Ipswich, is a purpose-built facility supporting up to 60 older people to live a comfortable lifestyle, as well as offering dementia care. It is located in an idyllic peninsula setting in the village of Holbrook.

The home strives to deliver a range of residential care services, including convalescence care, respite care, trial stays, and long term care for those who can no longer look after themselves.

The St Marys care team gets to know their customers and works with them to organise wellness activities which match individual and group interests, both in the care home and the local community. Each customer’s individual needs are regularly assessed to ensure their care plans meet their lifestyle requirements. Meals are cooked fresh and from locally-sourced and seasonal ingredients where possible by highly trained chefs and kitchen staff.

Anchor is England’s largest provider of housing and care for those over 55 years of age. With almost 50 years’ experience as a not-for-profit provider of services to older people, Anchor reinvests the money it makes into its retirement properties and care homes, to continually raise standards to provide a high-quality service to surpass customer’s expectations.

Group: Anchor

Person in charge: Karen Curle (Manager)

Local Authority / Social Services: Suffolk County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 60 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 60

Shared Rooms: 0

Rooms with ensuite WC: 60

Facilities & Services: Respite Care • Convalescent Care • Separate Dementia Care Unit • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Directions:

St Marys is situated close to local services and amenities including:

Doctor's surgery within 1 mile.

Local shops within 1 mile.

The nearest hospital is The Ipswich Hospital which is within 5 miles.

Latest Care Quality Commission* Report on St Marys: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

3 Bed Vacancies

posted 15 Sep 2017

We currently have three residential and dementia beds available. Please contact us for further information.

Reviews

9.5 St Marys has a Review Score of 9.5 (9.519)

The Review Score of 9.5 (maximum of 10) for St Marys is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 20 Reviews over all time. This Average Rating is also the rating value for St Marys in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 11 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.602 for St Marys is calculated as follows: ( (155 Excellents x 5) + (69 Goods x 4) + (11 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 236 Ratings = 4.602

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 4.917 Points relating to the number of positive Reviews for St Marys is based on 11 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 11 Reviews ÷ 12 Target = 0.917

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    13
  • Good
    7
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend St Marys?

  • Extremely LIKELY
    18
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to St Marys

  • Daughter of Resident/Service User
    10
  • Son of Resident/Service User
    2
  • Wife of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • Great-Niece of Resident/Service User
    1
  • more

My partner went into St Marys in February, he has settled in really well.
The staff are lovely, really friendly and always ready to listen if I have any worries.
The care and dedication to the residents is first class.
I am very happy with the all round support my partner gets.

How likely would you be to recommend St Marys? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My aunt was sat comfortably, on an air cushion with a side table within reach and where she could choose to look out of the window or watch the TV.
I was pleased to find she had moved rooms, where the decor and furniture were new, fresh and clean.
My only concern is the size of the room, taking into account the use of a hoist. Perhaps repositioning the bed might help? Her care plan was up to date and she looked clean and dressed appropriately.
I am happy with the care my aunt is receiving, thank you.

How likely would you be to recommend St Marys? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

We moved Mum to St Mary's from sheltered accommodation due to her worsening dementia. From the day she arrived the care, she has had has been first class. Unfortunately, her health deteriorated rapidly and after eight weeks she sadly passed away. I cannot praise the staff enough for their constant care and support of not just mum but me as well. I practically moved in so I could be with her to the end and they made sure I had food, drinks, mattress and bedding and showering facilities. All the staff looked after us and I will miss them. Constable is such a happy, uplifting place to be.

How likely would you be to recommend St Marys? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother-in-law moved into St Marys' in February 2017 and shortly after was transferred to the dementia unit. The home has a very comfortable feel about it and all the staff were extremely nice and caring.
The home is currently undergoing full redecoration but this has had minimal effect on the day to day experience for the residents. Sadly my mother-in-law's health declined very quickly and she passed away on 24th April. My sister-in-law sent the last week three days with her at the home. The staff supported my sister-n-law in a very caring and sympathetic manner.

How likely would you be to recommend St Marys? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My relative is being very well cared for. The staff are supportive, kind and caring. The home is comfortable and clean and very homely.

How likely would you be to recommend St Marys? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

All the staff are excellent and look after my mum with care and dignity. Mum is often saying how lovely they are.

How likely would you be to recommend St Marys? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

My husband has settled in St Marys and seems happy and interacts with other residents. The manager and carers are attentive and supportive to me and my family. They also keep up informed of his medical condition.

How likely would you be to recommend St Marys? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

This is my mother's first experience of a care home ages 92 and has been treated with care, consideration and dignity by management and staff. Also, her needs as a coeliac have been well catered for. Her room and facilities are bright, cheerful and clean.

How likely would you be to recommend St Marys? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Management: Good

Safety / Security: Good

Rooms: Good

In all respects; keeping us updated, looking after their needs and calling doctors, the staff are all excellent. Mum feels so safe and happy. The whole family is very happy with the kindness and helpfulness of staff. To provide all this I think a lot of the credit also goes to the manager.

How likely would you be to recommend St Marys? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My father and mother moved to St Mary's in December. Sadly dad was too frail and poorly and died in January, but the compassion given to mum and dad was and is superb, they also gave my husband and I great sympathy and kindness during our loss and continue to support help my mother.

How likely would you be to recommend St Marys? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum is well looked after. Personal care is now going well. The past few months has seen acceptance of this on mum's part which is exactly what I had hoped for. I have no complaints about the staff who are great.

How likely would you be to recommend St Marys? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

An excellent care provider. Mum's needs are always met with care and dignity. Any issues are always sorted out immediately. Management and staff are excellent, approachable and part of our lives. My mum is very happy and content.

How likely would you be to recommend St Marys? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

These last 2 days I have been visiting my sister, she recently moved into residential dementia care, as I come over 400 miles away I have spent 10 hours a day locked into a ward. Dementia patients all have their own life stories and I have grown to know and admire them immensely.
From the 100 year old lady who rules the house as queen to the gentleman (once a mechanic) who has an invisible tape measure and does mime maintenance on everything to the other gentleman who reassures everyone of the love he and his wife share and how he is going back home to live tomorrow!!
The lady with her handbag and coat on, always ready to leave. My sister is unable to communicate but I feel very happy that she is here. Working with dementia is challenging but I have now seen the total dedication, love and patience the staff show at all times. Tensions and situations can become volatile very quickly and staff deal with everyone with grace, understanding and love.

How likely would you be to recommend St Marys? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Took time choosing placement for my ex-wife who has a dementia related illness (aphasia) and were appalled at some of the homes we visited. St Mary's was a blessing and faultless, from building/layout, and staff were excellent and we had no qualms in accepting this for the person in our care (her son, sister and myself). Subsequent visits and staff care and help have been impeccable.

How likely would you be to recommend St Marys? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

My mum was a resident at St Marys Holbrook for 18 months, she was suffering from Alzheimer's, bit still got around the home with an aid of a zimmer frame. She was very happy in her own little world and got on very well with all of the staff.
The staff were all very good with her and treated her with great care, dignity and very patient when she was confused and awkward. As her only son I was very pleased with everything the home did for mum and myself.

How likely would you be to recommend St Marys? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

St Marys is a lovely welcoming home. My mother is very happy here and I haven't seen here dance like I saw her dance in the corridor for years. The food looks good and there is always plenty to drink whenever I have visited. All the staff are helpful and kind and very friendly. My mothers room is bright and cheerful and clean, the gardens are lovely.

How likely would you be to recommend St Marys? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff are lovely they look after my husband with care and love, they are always ready to help me with any worries or problems I might have. I am pleased I found St Marys.

How likely would you be to recommend St Marys? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

The care and support that my dad receives at St Marys is very much appreciated by our family. All the staff, at every level, treat my dad with dignity respect and kindness. Any concerns or worries we have had about my dad's care have been addressed immediately by the home care manager in a prompt and effective manner. I would have no hesitation in recommending St Marys, it is a very special place!

How likely would you be to recommend St Marys? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mother lives on the dementia wing at St Mary's Holbrook. The home is clean and pleasant. My mother's room was painted in a colour she liked. Above all the carers are all lovely caring people, who do all they can to help the residents. I would not hesitate in recommending this care home. Which I have already done.

How likely would you be to recommend St Marys? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Poor

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

Mum seems very settled at St Mary's after spending some time in respite care at two other homes which she did not like. All the residents look well cared for, tidily dressed, hair done etc. Staff generally seem cheerful and busy, but not too busy to help us if needed e.g finding batteries for TV remote control. Mum complains about the food, but to us the menus look varied and interesting so we think this is just her way.

How likely would you be to recommend St Marys? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

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Care Home Idol 2016

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