Thurleston Residential Home

Whitton Park, Thurleston Lane, Ipswich IP1 6TJ

Thurleston Residential Home, Ipswich, Suffolk
Thurleston Residential Home, Ipswich, Suffolk
Thurleston Residential Home, Ipswich, Suffolk

Thurleston Residential Home is a high quality care service set in the peace and tranquillity of a private park in Ipswich. They aim to provide an excellent standard of care, based on the individual needs of the resident whilst enabling them to remain as independent as possible.

Owners are proud to have a team of dedicated highly trained carers under the Care Manager providing 24 hour professional care in comfortable surroundings with dignity.

Meals are prepared by the Chef from fresh produce and presented to a high standard. A choice of main course menu is available at dinner and supper and they encourage the family to join the resident for meals.

All rooms are single, mostly with en-suite facility and are decorated and furnished to a high standard. All aspects of services are treated with the utmost importance including the social and dining environment, personal hobbies and lifestyle. They organise regular outing and entertainment for residents.

Group: Leafoak Ltd

Person in charge: Vicki Wells (Manager)

Local Authority / Social Services: Suffolk County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 37 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Admission Information: We respect all races and religion. Ages 65+.

Single Rooms: 37

Rooms with ensuite WC: 23

Weekly Charges Guide: Personal Care Single £485 – £840 (These prices are only a guideline, please contact Thurleston Residential Home to find out the exact price for your requirements.)

Facilities & Services: Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Thurleston Residential Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.5 Thurleston Residential Home has a Review Score of 8.5 (8.536)

The Review Score of 8.5 (maximum of 10) for Thurleston Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 7 Reviews over all time. This Average Rating is also the rating value for Thurleston Residential Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.9 out of 5 from 3 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.631 for Thurleston Residential Home is calculated as follows: ( (54 Excellents x 5) + (29 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 84 Ratings = 4.631

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.905 Points relating to the number of positive Reviews for Thurleston Residential Home is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5

    2. Target of 7.4 positive Reviews (37 registered maximum number of service users ÷ 5). 3 Reviews ÷ 7.4 Target = 0.405

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    6
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Thurleston Residential Home?

  • Extremely LIKELY
    6
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Thurleston Residential Home

  • Daughter of Resident/Service User
    5
  • Friend of Resident/Service User
    1
  • Wife of Resident/Service User
    1

I have found staff to be helpful and polite. Mum is treated with respect at all times. Mum is happy and to me, that means an awful lot. I wouldn't hesitate to recommend Thurleston Residential Home to anybody.

How likely would you be to recommend Thurleston Residential Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Excellent

Thurleston Residential Home provides good value for money. My mother has been a resident for nearly three years, she has dementia and the highest praise I can give is that she is brighter and happier since she has been here. Mum is always treated with respect and dignity. Thurleston Residential Home does not try to be a 4-star hotel like some homes, but the warmth and care the residents are shown by staff is superb. The activities programme is now excellent too.

How likely would you be to recommend Thurleston Residential Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Have no complaints whatsoever. Treated with great care and with kindness by everyone. Room cleaned regularly and meals were appetising. Very friendly staff and I look forward to returning.

How likely would you be to recommend Thurleston Residential Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mother was placed at Thurleston home after leaving hospital following a mild stroke. Mum has always kept herself to herself, found making friends hard and a very private independent lady. At over 90 this was a huge change for her and a huge worry to the family. With the support, kindness and care of the staff at Thurleston. Mum has settled in remarkably well, better than we could ever hoped. The family and myself cannot thank the staff enough for this and will always be grateful to them.

How likely would you be to recommend Thurleston Residential Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

The care and support that Mum receives at Thurleston, is second to none. The Manager, her Deputy and senior staff demonstrate excellent leadership and are clearly very passionate in their responsibilities. All of the carers, catering and domestic staff, treat Mum with respect and empathy, and are always friendly, courteous and helpful.

Mum has lived at Thurleston for nigh on 7 years and is happy and content. She has a very pleasant, sunny room which overlooks open fields and which allows her to indulge her love of watching the birds, with the occasional squirrel visiting for good measure.

We know Mum is being well cared for by all the staff at Thurleston and we appreciate this very much.

How likely would you be to recommend Thurleston Residential Home? Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

All management, staff, gardener etc. are all very well organised. Very helpful. All first class service all round. Not forgetting the kitchen staff and chefs. Well done to you all.

How likely would you be to recommend Thurleston Residential Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

The staff treat my mother in a caring compassionate way. All residents are treated with respect. The atmosphere is warm and welcoming. When I arrive the staff always know exactly where my mother is and what sort of day she is having. Nothing is too much trouble. They only telephone me of there is an emergency, which gives me peace of mind. The home makes a real effort to put on entertainment suited to elderly people, and staff give up their own free time to come to special events.

How likely would you be to recommend Thurleston Residential Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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