Thurleston Residential Home

Whitton Park, Thurleston Lane, Ipswich IP1 6TJ
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9.5 28 Reviews
  • Thurleston Residential Home, Ipswich
Thurleston Residential Home is a high quality care service set in the peace and tranquillity of a private park in Ipswich. They aim to provide an excellent standard of care, based on the individual needs of the resident whilst enabling them to remain as independent as possible.

Owners are proud to have a team of dedicated highly trained carers under the Care Manager providing 24 hour professional care in comfortable surroundings with dignity.

Meals are prepared by the Chef from fresh produce and presented to a high standard. A choice of main course menu is available at dinner and supper and they encourage the family to join the resident for meals.

All rooms are single, mostly with en-suite facility and are decorated and furnished to a high standard. All aspects of services are treated with the utmost importance including the social and dining environment, personal hobbies and lifestyle. They organise regular outing and entertainment for residents.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 37 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1155 – £1320
  • Self-Funded Residential Dementia Care: £1155 – £1320
  • RESPITE Self-Funded Residential Care: £1155 – £1320
  • RESPITE Self-Funded Residential Dementia Care: £1155 – £1320

All fees are based on the care levels the residents require, we can offer specific packages for those more complex if required.


Respite rates for shorter periods of time are slightly higher due to the amount of admin required, the longer the respite stay the more cost effective it is.

These prices are only a guideline, please contact Thurleston Residential Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Rebecca Alcock (Care Manager)

Local Authority / Social Services

Admission Criteria

  • We respect all races and religion
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2012
  • Number of floors: 1

Room Information

  • Single Rooms (36)
  • Single Rooms with Ensuite Wet Room (23)

Visiting

  • When arriving at the home , the reception area is to the right of the building. Visitors alert staff via the bell to allow access.

Parking

  • Visitors are requested not to block the parking area directly in front of the entrance to allow for professionals and emergency vehicles. Spaces to the front and the right hand side of the building.

Thurleston Residential Home Reviews (28)

9.5

Thurleston Residential Home has a Review Score of 9.5 (9.484) out of 10, based on 16 reviews in the last 2 years.
Over all time Thurleston Residential Home has 28 reviews.

Overall Experience
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Date Published
  • 28
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Reviewer Connection to Thurleston Residential Home
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Review from Paul S (Son of Resident) published on 16 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
After a long struggle with both Mum and Dad's issues, the family had to find a suitable care home for them. It's been a difficult transition but we can honestly say finding Thurleston Residential Home has been a life changer for all of us. Dad now has a much better quality of life, Mum can still be
with him after 60 years of marriage and the family can re-gain their lives back to normal, knowing that they are in good hands and get all that they need. The staff there have been instrumental in making this happen in a way that is dignified and stress-free. The support, respect and care they have given our parents, as well as ourselves has been incredible. They all deserve medals for the compassion, kindness and strength they provide. Long may our parents thrive there, taking part in the activities and events organised for them and benefit from the daily routine that supports them to enjoy the time that they have. Thank you so much, you have all made a huge difference to the whole family.
Reply from Rebecca Alcock, manager at Thurleston Residential Home

Thank you for these kind words, we understand the challenges families face when choosing residential care but we are always here to provide support and advice where we can. At Thurleston, we believe it is just as important to support the families of those placed in our service and not just the new residents. Every resident is individual and therefore come with their very own needs and requirements, some more complex and challenging than others, however it is our role to support and solve those challenges and to meet those individual requirements.

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Review from Teresa P (Daughter of Resident) published on 16 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
In the last year the home has come on leaps and bounds. There are still a number of updates that need attention: flooring in the entrance and throughout looks dirty, dining room has inadequate space for residents ie wheelchairs, walking frames. All staff are polite and willing to help with any query.
Communication via email is excellent. Management is second to none - information queries I have are dealt with asap. This is now a happy residential home. Thanks to Manager.
Reply from Rebecca Alcock, Manager at Thurleston Residential Home

Thank you for the kind words and support, as the home manager it is important to me that the standard and the quality of care is at the highest level possible. I have focused mostly on activities and experiences which enhance the residents day to day wellbeing. I do recognise that many of these activities wouldn't happen without the support of families and the wider community. As a business I know there are plans for further development and uplift.

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Review from M C (Husband of Resident) published on 22 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was cared for with kindness and respect at Thurleston Residential care home. From the lovely team of staff members, outstanding care and respect to myself and my family on his sad passing. Cannot thank them enough.
Reply from Rebecca Alcock, Manager at Thurleston Residential Home

Thank you for your kind words, the staff were all very fond of your husband and we all wished we had known you both sooner. I am pleased we were able to support and care for your husband at the end of his life and kept him in the home in the way that you wanted. Kind regards

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Review from T C (Daughter of Resident) published on 22 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thank you all for caring and treating my dad with the care and respect he deserved. I couldn't have asked for any more. Thank you so much.
Reply from Rebecca Alcock, Manager at Thurleston Residential Home

It was a pleasure to look after your father, he was a character that is now greatly missed. We have taken on any feedback given and hope to make these improvements soon. Thank you for taking the time to complete a review we are very grateful. Kind regards

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Review from J M (Friend of Resident) published on 10 September 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I'm so impressed with the expanded knowledge of the whereabouts of my muddled school friend - even on day one of my visiting they all knew where she was. The entertainment manager is beyond brilliant - he cares so much, when I visit my dear school friend he is able to regain so very many memories of
the residents.
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Review from C W (Daughter-in-law of Resident) published on 28 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
After four stays in respite care, we persuaded my mother-in-law to become a permanent resident. At home, she had no life living in just one room unable to do anything for herself as her mobility and her mental capacity had declined often sitting on her own for long periods of time. Carers and family
did what they could but we were becoming increasingly worried about her. Fast forward just over two months and the difference is incredible, Mum is a completely different person since becoming full-time, she is much more mobile and able to do so much more for herself, finding an independence she could have never been able to achieve at home, she looks more like her old self again. One of her highlights is having a regular bath and getting her hair done. We knew the home as Mum's sister is also a resident, the staff are very friendly and always happy to help answer any questions and great at letting you know if there are any issues with Mum.
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Review from Marie S (Daughter of Resident) published on 31 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad has been resident at the home for nearly a year following a prolonged hospital stay and a decision that he could no longer manage in sheltered housing. We had no prior experience of the care system, but we received a warm welcome and some sound initial guidance. The home is clean, cosy and well-maintained,
and the setting is lovely too. Meals are plentiful, varied and nutritious, and although Dad has never been much of an eater - even less so now he's got less mental capacity - the staff ensure he gets appropriate supplements (and a seemingly inexhaustible supply of chocolate biscuits). Every member of staff is very friendly, approachable and eminently sensible. The staff are great at keeping me up to date whenever Dad's condition changes, and they always inform me promptly of any ambulance call-outs, GP visits etc, regardless of the outcome. I feel that they've taken the time to really get to know Dad as a person, as well as to understand his conditions and medications.
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Review from M T (Son of Resident) published on 23 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are wonderful at this place. Two particular members of staff are always there to reassure me about my mum's progress. All the staff are friendly and super helpful, and as I work abroad, it is good to know my mum is safe and in caring wonderful hands.
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Review from Keith N (Son of Resident) published on 14 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 101-year-old father was moved into Thurleston care home after it became too much for him to remain living independently in his home.
The staff were welcoming and accommodating, considering he'd lived all his life in the house he was born in and was somewhat reluctant to move. However, he soon settled
in and was happy.
The care and attention he received was second to none. He never had any complaints, and neither did my brother or myself. When his family visited they were made very welcome and any questions were always thoroughly and thoughtfully dealt with.
The building and facilities were always clean and tidy.
The food was excellent and plentiful (much to my father's pleasure, as he loved his grub).
I cannot speak more highly of the staff. My father was on a slow downward spiral when he entered the home and the love and care he received was beyond outstanding.
On his passing, he was treated with great care, love and dignity. We received wonderful support from the staff.
Thank you.
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Review from Kellie C (Daughter of Resident) published on 9 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care staff are all very friendly and have no queries with the standard of care. The home as it is looking which is dated, hopefully with up-and-coming funds it can look better.
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Review from Paula B (Daughter of Resident) published on 23 April 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
From August 2023, when my mum was admitted as an emergency, Thurleston House and the team have been fantastic. I am located abroad so the team keep me updated via email with photos and are always willing to locate my mum when I call so that I can speak with her. At the same time, when I have been in
person, you are always welcomed with a smile and cheery conversation.
It has been easy to communicate not only with the senior management team but also the accounts department whenever I’ve needed assistance.
It is reassuring to know that Mum is being looked after and most importantly, I know that she is safe!
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Review from H C (Daughter of Resident) published on 18 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Several issues have been raised over the last 6 months of residency and all have been addressed and resolved satisfactorily. Falls and infections have been dealt with quickly and efficiently. Encouragement is made to join in with activities.
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Review from Margaret B (Power of Attorney of Resident) published on 17 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend is a resident of Thurleston Lodge. He is very happy there. He receives excellent care, and good food and there are always easy activities that he can enjoy when he is well enough. I have always found the staff quick to respond to any health issues, and I am notified if there are any concerns.
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Review from Alistair A (Brother-in-law of Resident) published on 16 April 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
My sister-in-law moved into Thurleston (together with her husband) in November 2021. The process of moving into a residential home was made very easy by the staff. Unfortunately, her husband has since passed away and again the arrangements were carried out sympathetically and efficiently by the staff.
I know that my sister-in-law greatly appreciates the efficiency and kindness of the staff. The strength of Thurleston is the quality of the staff.
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Review from Sally S (Daughter of Resident) published on 15 April 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum has settled in well and loves her carers, she’s very content, the only issue at the moment is a lady who keeps going into Mum's room and it is getting Mum very agitated and we are very worried about how angry Mum is getting about it. I’d hate for anything to happen as Mum is threatening to hit her!
Not sure what can be done, but we are concerned.
Would also love to be able to make Mum a cup of tea when we visit if at all possible. The staff are so kind and will make one, but would like to do that for them as they have enough to do.
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Review from P S (Daughter of Resident) published on 15 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Whenever we visit we find the staff always have time to discuss any concerns. The home is clean and well cared for. The person we visit has dementia and is hard of hearing but the staff do their utmost to communicate with her. Whenever we are unable to visit the staff will always be prepared to talk
over the phone. And whenever there is a problem they always telephone me to let me know.
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Review from C S (Civil Partner of Resident) published on 14 August 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
My partner spent just over a week on respite care. She was treated very kindly and the care given was very good. When I contacted the home twice a day I received favourable feedback from them on her progress and I felt that nothing was too much trouble for them.
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Review from Linda W (Daughter of Resident) published on 29 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother sadly passed away in the early hours of 7th November 2021. She had been a resident at Thurleston for six and a half years and her care was never short of excellent. Although she had declined in the months leading to her death, the end, when it came, was unexpected and very quick. A member
of staff called to warn us that the end was near. Although we live 5 minutes away, we were out of county when we were contacted. By the time of our arrival, her end of life care plan was already in place. In their own words, my mother was "Their main priority that day" and as such, the staff were taking it in turns to sit with her. We were treated with kindness. Nothing was too much trouble for the staff. The Nurse Practitioner who attended, commented that "We had struck gold" when she saw the level of care that was being shown and commented that her job was made easy by the meticulous attention to detail in her end of life paperwork. Many thanks to all staff involved.
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Review from S G (Daughter of Resident) published on 27 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Every time we enter the building it has such a homely atmosphere and we are greeted like friends. All staff give excellent care and wonderful support to my mum, which gives all the family great peace of mind. They keep us well informed and listen to any concerns that we may have. A big Thank you to
everyone.
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Review from J O (Son of Resident) published on 12 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly and professional staff. Great facilities and lots of activities for residents. Would thoroughly recommend.
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Current Review Score: 9.5 (9.484)

Overview of Review Score

The Review Score of 9.5 (9.484) out of 10 for Thurleston Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.484 for Thurleston Residential Home is calculated as follows: ( (103 Excellents x 5) + (71 Goods x 4) + (11 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 186 Ratings = 4.484
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Thurleston Residential Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 37 registered maximum number of service users is 7.4, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Mar 2023

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

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Rebecca Alcock

Job Title: Care Home Manager Joined: 2023

I have worked in social care for 24 years in a range of services including, learning disability, mental health services, young adults with challenging needs, substance misuse, training, assessment, compliance management, care home management, and domically management. Through these years I have learnt a lot about myself, learnt new skills and gained and built on my knowledge.

Frequently Asked Questions about Thurleston Residential Home

What types of Care is Thurleston Residential Home registered for?

Older Person Care, Dementia, Learning Disability / Autism, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Thurleston Residential Home have?

There are 36 Single Rooms.

What are the Facilities & Services at Thurleston Residential Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Thurleston Residential Home to the centre of Ipswich?

2.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Thurleston Residential Home to verify any information. View our terms and conditions. Thurleston Residential Home has an Enhanced Service - more info.