Thurleston Residential Home

The staff were amazing + new + out of their way to help. They were all so friendly + approachable. The home was very clean. Dad was looked after very well, he was changed on a regular basis. I would have liked dad to have his own bathroom but the staff decided to give dad a room on the ground floor as he smokes - which I understand.

After a long struggle with both Mum and Dad's issues, the family had to find a suitable care home for them. It's been a difficult transition but we can honestly say finding Thurleston Residential Home has been a life changer for all of us. Dad now has a much better quality of life, Mum can still be with him after 60 years of marriage and the family can re-gain their lives back to normal, knowing that they are in good hands and get all that they need. The staff there have been instrumental in making this happen in a way that is dignified and stress-free. The support, respect and care they have given our parents, as well as ourselves has been incredible. They all deserve medals for the compassion, kindness and strength they provide. Long may our parents thrive there, taking part in the activities and events organised for them and benefit from the daily routine that supports them to enjoy the time that they have. Thank you so much, you have all made a huge difference to the whole family.

In the last year the home has come on leaps and bounds. There are still a number of updates that need attention: flooring in the entrance and throughout looks dirty, dining room has inadequate space for residents ie wheelchairs, walking frames. All staff are polite and willing to help with any query. Communication via email is excellent. Management is second to none - information queries I have are dealt with asap. This is now a happy residential home. Thanks to Manager.

Thank you all for caring and treating my dad with the care and respect he deserved. I couldn't have asked for any more. Thank you so much.

My husband was cared for with kindness and respect at Thurleston Residential care home. From the lovely team of staff members, outstanding care and respect to myself and my family on his sad passing. Cannot thank them enough.

I'm so impressed with the expanded knowledge of the whereabouts of my muddled school friend - even on day one of my visiting they all knew where she was. The entertainment manager is beyond brilliant - he cares so much, when I visit my dear school friend he is able to regain so very many memories of the residents.

After four stays in respite care, we persuaded my mother-in-law to become a permanent resident. At home, she had no life living in just one room unable to do anything for herself as her mobility and her mental capacity had declined often sitting on her own for long periods of time. Carers and family did what they could but we were becoming increasingly worried about her. Fast forward just over two months and the difference is incredible, Mum is a completely different person since becoming full-time, she is much more mobile and able to do so much more for herself, finding an independence she could have never been able to achieve at home, she looks more like her old self again. One of her highlights is having a regular bath and getting her hair done. We knew the home as Mum's sister is also a resident, the staff are very friendly and always happy to help answer any questions and great at letting you know if there are any issues with Mum.

Dad has been resident at the home for nearly a year following a prolonged hospital stay and a decision that he could no longer manage in sheltered housing. We had no prior experience of the care system, but we received a warm welcome and some sound initial guidance. The home is clean, cosy and well-maintained, and the setting is lovely too. Meals are plentiful, varied and nutritious, and although Dad has never been much of an eater - even less so now he's got less mental capacity - the staff ensure he gets appropriate supplements (and a seemingly inexhaustible supply of chocolate biscuits). Every member of staff is very friendly, approachable and eminently sensible. The staff are great at keeping me up to date whenever Dad's condition changes, and they always inform me promptly of any ambulance call-outs, GP visits etc, regardless of the outcome. I feel that they've taken the time to really get to know Dad as a person, as well as to understand his conditions and medications.

The staff are wonderful at this place. Two particular members of staff are always there to reassure me about my mum's progress. All the staff are friendly and super helpful, and as I work abroad, it is good to know my mum is safe and in caring wonderful hands.

Thank you.

The care staff are all very friendly and have no queries with the standard of care. The home as it is looking which is dated, hopefully with up-and-coming funds it can look better.

It is reassuring to know that Mum is being looked after and most importantly, I know that she is safe!

Several issues have been raised over the last 6 months of residency and all have been addressed and resolved satisfactorily. Falls and infections have been dealt with quickly and efficiently. Encouragement is made to join in with activities.

My friend is a resident of Thurleston Lodge. He is very happy there. He receives excellent care, and good food and there are always easy activities that he can enjoy when he is well enough. I have always found the staff quick to respond to any health issues, and I am notified if there are any concerns.

My sister-in-law moved into Thurleston (together with her husband) in November 2021. The process of moving into a residential home was made very easy by the staff. Unfortunately, her husband has since passed away and again the arrangements were carried out sympathetically and efficiently by the staff. I know that my sister-in-law greatly appreciates the efficiency and kindness of the staff. The strength of Thurleston is the quality of the staff.

Would also love to be able to make Mum a cup of tea when we visit if at all possible. The staff are so kind and will make one, but would like to do that for them as they have enough to do.

Whenever we visit we find the staff always have time to discuss any concerns. The home is clean and well cared for. The person we visit has dementia and is hard of hearing but the staff do their utmost to communicate with her. Whenever we are unable to visit the staff will always be prepared to talk over the phone. And whenever there is a problem they always telephone me to let me know.

My partner spent just over a week on respite care. She was treated very kindly and the care given was very good. When I contacted the home twice a day I received favourable feedback from them on her progress and I felt that nothing was too much trouble for them.

My mother sadly passed away in the early hours of 7th November 2021. She had been a resident at Thurleston for six and a half years and her care was never short of excellent. Although she had declined in the months leading to her death, the end, when it came, was unexpected and very quick. A member of staff called to warn us that the end was near. Although we live 5 minutes away, we were out of county when we were contacted. By the time of our arrival, her end of life care plan was already in place. In their own words, my mother was "Their main priority that day" and as such, the staff were taking it in turns to sit with her. We were treated with kindness. Nothing was too much trouble for the staff. The Nurse Practitioner who attended, commented that "We had struck gold" when she saw the level of care that was being shown and commented that her job was made easy by the meticulous attention to detail in her end of life paperwork. Many thanks to all staff involved.

Every time we enter the building it has such a homely atmosphere and we are greeted like friends. All staff give excellent care and wonderful support to my mum, which gives all the family great peace of mind. They keep us well informed and listen to any concerns that we may have. A big Thank you to everyone.