Care Homes Owned by Minton Care Hotels Ltd

My mother has been at East Carleton care home for 18 months. The manager, carers and back up staff have been amazing in helping mum settle in. They have taken the time to get to know her and nothing seems like too much trouble. I am happy that she received the highest level of care and I have no hesitation in recommending the care home.

A big thankyou to all the staff that work there.

I must give Adele (the manager) a huge thank you. She not only has a home and staff to be proud of, but she has supported our family through this transition with respect and care. I will be forever grateful to all at Carleton House for the amazing care they give my Grandad. Thank you

If your looking for somewhere for your loved one look at Carlton House

We highly recommend Carleton House.

The staff at Carleton House are lovely and so friendly. They make a great team and really take care of my mum. Individually they all relate and understand her because they've taken the time and got to really know her well. I always know she's in good hands and they will contact me immediately if something is needed. I also enjoy my relationship with all the staff at Carleton House and I think they've got to know me too. That is important for communication about my mums needs.

I am my wife's sole carer as she suffers with dementia. In mid January I was admitted to hospital as an emergency patient and my wife needed immediate full time care. The home was able to offer immediate accommodation and she remained there until I was fully recovered and able to take over her care. Throughout her time at the home she was well looked after by everyone and I had no worries about her welfare or safety.

The staff were amazing + new + out of their way to help. They were all so friendly + approachable. The home was very clean. Dad was looked after very well, he was changed on a regular basis. I would have liked dad to have his own bathroom but the staff decided to give dad a room on the ground floor as he smokes - which I understand.

The manager and team of carers, caterers, cleaners etc have helped my mother have an enjoyable time. They have all made extra time to converse with Mum, taken extra time too with us. We have always felt welcome at all of our visits. We have also been impressed with the activities set up for Mum and the other residents. The carers have always been professional and caring. We have no hesitation in recommending the care home.

My 99 year old Mum has been at Carleton House for the last two years and has received a high level of compassionate and attentive care. The carers are wonderful, as are the hard working support team who take care of the kitchen, cleaning and maintenance. Adele and her staff have been incredibly supportive of both Mum and myself and have responded thoughtfully to Mum's various health problems. The care home is relatively small which means there is a real family and homely atmosphere. I have got to know a lot of the staff and feel confident that they have Mum's best interests at heart when I can't be with her. Adele always listens with patience and understanding if any minor issues crop up and always responds quickly and efficiently to put things right and offer reassurance. I am so glad I chose Carleton House for Mum, the house itself may not be the most modern but the quality and dedication of the staff are exemplary which, for us, is of far more importance. Thank you!

Both my parents have been resident at Carlton House, although mum has now been able to move into housing with care, so I have plenty of experience over the past few years. Dad is currently there and has been looked after by Adele and her wonderful team since late 2019. I can honestly say that the staff are wonderful- not only the care staff but the cleaners and kitchen staff too. Dad can be a little difficult at times due to his illness and I know he's always treated with kindness and respect and is safe. The house and the gardens are lovely too. I really couldn't be happier to know he's being cared for there.

A huge thank you to all staff you are brilliant,

Carleton House is a second home for me too, I feel welcome, supported and relaxed to stay with my mum at anytime of the day. Home from home for both of us xx

After a long struggle with both Mum and Dad's issues, the family had to find a suitable care home for them. It's been a difficult transition but we can honestly say finding Thurleston Residential Home has been a life changer for all of us. Dad now has a much better quality of life, Mum can still be with him after 60 years of marriage and the family can re-gain their lives back to normal, knowing that they are in good hands and get all that they need. The staff there have been instrumental in making this happen in a way that is dignified and stress-free. The support, respect and care they have given our parents, as well as ourselves has been incredible. They all deserve medals for the compassion, kindness and strength they provide. Long may our parents thrive there, taking part in the activities and events organised for them and benefit from the daily routine that supports them to enjoy the time that they have. Thank you so much, you have all made a huge difference to the whole family.

In the last year the home has come on leaps and bounds. There are still a number of updates that need attention: flooring in the entrance and throughout looks dirty, dining room has inadequate space for residents ie wheelchairs, walking frames. All staff are polite and willing to help with any query. Communication via email is excellent. Management is second to none - information queries I have are dealt with asap. This is now a happy residential home. Thanks to Manager.

Thank you all for caring and treating my dad with the care and respect he deserved. I couldn't have asked for any more. Thank you so much.

My husband was cared for with kindness and respect at Thurleston Residential care home. From the lovely team of staff members, outstanding care and respect to myself and my family on his sad passing. Cannot thank them enough.

I'm so impressed with the expanded knowledge of the whereabouts of my muddled school friend - even on day one of my visiting they all knew where she was. The entertainment manager is beyond brilliant - he cares so much, when I visit my dear school friend he is able to regain so very many memories of the residents.

After four stays in respite care, we persuaded my mother-in-law to become a permanent resident. At home, she had no life living in just one room unable to do anything for herself as her mobility and her mental capacity had declined often sitting on her own for long periods of time. Carers and family did what they could but we were becoming increasingly worried about her. Fast forward just over two months and the difference is incredible, Mum is a completely different person since becoming full-time, she is much more mobile and able to do so much more for herself, finding an independence she could have never been able to achieve at home, she looks more like her old self again. One of her highlights is having a regular bath and getting her hair done. We knew the home as Mum's sister is also a resident, the staff are very friendly and always happy to help answer any questions and great at letting you know if there are any issues with Mum.

Dad has been resident at the home for nearly a year following a prolonged hospital stay and a decision that he could no longer manage in sheltered housing. We had no prior experience of the care system, but we received a warm welcome and some sound initial guidance. The home is clean, cosy and well-maintained, and the setting is lovely too. Meals are plentiful, varied and nutritious, and although Dad has never been much of an eater - even less so now he's got less mental capacity - the staff ensure he gets appropriate supplements (and a seemingly inexhaustible supply of chocolate biscuits). Every member of staff is very friendly, approachable and eminently sensible. The staff are great at keeping me up to date whenever Dad's condition changes, and they always inform me promptly of any ambulance call-outs, GP visits etc, regardless of the outcome. I feel that they've taken the time to really get to know Dad as a person, as well as to understand his conditions and medications.