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Care Home Owned by Minton Care Hotels Ltd in Suffolk

9.6 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Minton Care Hotels Ltd in Suffolk

Only the locations & reviews in Suffolk for Minton Care Hotels Ltd are showing below.

View the details of all 2 locations (with 55 reviews) owned by Minton Care Hotels Ltd

Minton Care Hotels Ltd Locations in Suffolk (1)

 
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1 Care Home owned by Minton Care Hotels Ltd in Suffolk
Thurleston Residential Home

Whitton Park, Thurleston Lane, Ipswich IP1 6TJ 

9.4 28 reviews
"After a long struggle with both Mum and Dad's issues, the family had to find a suitable care home for them. It's been a difficult…"   Read all 28 reviews
Location Type Care Home

Thurleston Residential Home is a high quality care service set in the peace and tranquillity of a private park in Ipswich. They aim to provide an excellent standard of care, based on the individual needs of the resident whilst enabling them to remain… Read more about Thurleston Residential Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Learning Disability / Autism
  • Physical Disability
  • Palliative Care
  • Visual / Hearing Impairment
  • 37 Rooms from £1,155 / week

Minton Care Hotels Ltd Reviews in Suffolk (28)

9.6
Minton Care Hotels Ltd has a Group Review Score of 9.6 (9.590) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Minton Care Hotels Ltd must have a Review Score.

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Review of

Thurleston Residential Home

from Paul S (Son of Resident) published on 16 June 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a long struggle with both Mum and Dad's issues, the family had to find a suitable care home for them. It's been a difficult transition but we can honestly say finding Thurleston Residential Home has been a life changer for all of us. Dad now has a much better quality of life, Mum can still be
with him after 60 years of marriage and the family can re-gain their lives back to normal, knowing that they are in good hands and get all that they need. The staff there have been instrumental in making this happen in a way that is dignified and stress-free. The support, respect and care they have given our parents, as well as ourselves has been incredible. They all deserve medals for the compassion, kindness and strength they provide. Long may our parents thrive there, taking part in the activities and events organised for them and benefit from the daily routine that supports them to enjoy the time that they have. Thank you so much, you have all made a huge difference to the whole family.

Reply from Rebecca Alcock, manager at Thurleston Residential Home

Thank you for these kind words, we understand the challenges families face when choosing residential care but we are always here to provide support and advice where we can. At Thurleston, we believe it is just as important to support the families of those placed in our service and not just the new residents. Every resident is individual and therefore come with their very own needs and requirements, some more complex and challenging than others, however it is our role to support and solve those challenges and to meet those individual requirements.

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Review of

Thurleston Residential Home

from Teresa P (Daughter of Resident) published on 16 May 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In the last year the home has come on leaps and bounds. There are still a number of updates that need attention: flooring in the entrance and throughout looks dirty, dining room has inadequate space for residents ie wheelchairs, walking frames. All staff are polite and willing to help with any query.
Communication via email is excellent. Management is second to none - information queries I have are dealt with asap. This is now a happy residential home. Thanks to Manager.

Reply from Rebecca Alcock, Manager at Thurleston Residential Home

Thank you for the kind words and support, as the home manager it is important to me that the standard and the quality of care is at the highest level possible. I have focused mostly on activities and experiences which enhance the residents day to day wellbeing. I do recognise that many of these activities wouldn't happen without the support of families and the wider community. As a business I know there are plans for further development and uplift.

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Review of

Thurleston Residential Home

from M C (Husband of Resident) published on 22 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was cared for with kindness and respect at Thurleston Residential care home. From the lovely team of staff members, outstanding care and respect to myself and my family on his sad passing. Cannot thank them enough.

Reply from Rebecca Alcock, Manager at Thurleston Residential Home

Thank you for your kind words, the staff were all very fond of your husband and we all wished we had known you both sooner. I am pleased we were able to support and care for your husband at the end of his life and kept him in the home in the way that you wanted. Kind regards

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Review of

Thurleston Residential Home

from T C (Daughter of Resident) published on 22 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you all for caring and treating my dad with the care and respect he deserved. I couldn't have asked for any more. Thank you so much.

Reply from Rebecca Alcock, Manager at Thurleston Residential Home

It was a pleasure to look after your father, he was a character that is now greatly missed. We have taken on any feedback given and hope to make these improvements soon. Thank you for taking the time to complete a review we are very grateful. Kind regards

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Review of

Thurleston Residential Home

from J M (Friend of Resident) published on 10 September 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I'm so impressed with the expanded knowledge of the whereabouts of my muddled school friend - even on day one of my visiting they all knew where she was. The entertainment manager is beyond brilliant - he cares so much, when I visit my dear school friend he is able to regain so very many memories of
the residents.

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Review of

Thurleston Residential Home

from C W (Daughter-in-law of Resident) published on 28 August 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After four stays in respite care, we persuaded my mother-in-law to become a permanent resident. At home, she had no life living in just one room unable to do anything for herself as her mobility and her mental capacity had declined often sitting on her own for long periods of time. Carers and family
did what they could but we were becoming increasingly worried about her. Fast forward just over two months and the difference is incredible, Mum is a completely different person since becoming full-time, she is much more mobile and able to do so much more for herself, finding an independence she could have never been able to achieve at home, she looks more like her old self again. One of her highlights is having a regular bath and getting her hair done. We knew the home as Mum's sister is also a resident, the staff are very friendly and always happy to help answer any questions and great at letting you know if there are any issues with Mum.

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Review of

Thurleston Residential Home

from Marie S (Daughter of Resident) published on 31 July 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been resident at the home for nearly a year following a prolonged hospital stay and a decision that he could no longer manage in sheltered housing. We had no prior experience of the care system, but we received a warm welcome and some sound initial guidance. The home is clean, cosy and well-maintained,
and the setting is lovely too. Meals are plentiful, varied and nutritious, and although Dad has never been much of an eater - even less so now he's got less mental capacity - the staff ensure he gets appropriate supplements (and a seemingly inexhaustible supply of chocolate biscuits). Every member of staff is very friendly, approachable and eminently sensible. The staff are great at keeping me up to date whenever Dad's condition changes, and they always inform me promptly of any ambulance call-outs, GP visits etc, regardless of the outcome. I feel that they've taken the time to really get to know Dad as a person, as well as to understand his conditions and medications.

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Review of

Thurleston Residential Home

from M T (Son of Resident) published on 23 July 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are wonderful at this place. Two particular members of staff are always there to reassure me about my mum's progress. All the staff are friendly and super helpful, and as I work abroad, it is good to know my mum is safe and in caring wonderful hands.

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Review of

Thurleston Residential Home

from Keith N (Son of Resident) published on 14 May 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 101-year-old father was moved into Thurleston care home after it became too much for him to remain living independently in his home.
The staff were welcoming and accommodating, considering he'd lived all his life in the house he was born in and was somewhat reluctant to move. However, he soon settled
in and was happy.
The care and attention he received was second to none. He never had any complaints, and neither did my brother or myself. When his family visited they were made very welcome and any questions were always thoroughly and thoughtfully dealt with.
The building and facilities were always clean and tidy.
The food was excellent and plentiful (much to my father's pleasure, as he loved his grub).
I cannot speak more highly of the staff. My father was on a slow downward spiral when he entered the home and the love and care he received was beyond outstanding.
On his passing, he was treated with great care, love and dignity. We received wonderful support from the staff.
Thank you.

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Review of

Thurleston Residential Home

from Kellie C (Daughter of Resident) published on 9 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care staff are all very friendly and have no queries with the standard of care. The home as it is looking which is dated, hopefully with up-and-coming funds it can look better.

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Review of

Thurleston Residential Home

from Paula B (Daughter of Resident) published on 23 April 2024

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

From August 2023, when my mum was admitted as an emergency, Thurleston House and the team have been fantastic. I am located abroad so the team keep me updated via email with photos and are always willing to locate my mum when I call so that I can speak with her. At the same time, when I have been in
person, you are always welcomed with a smile and cheery conversation.
It has been easy to communicate not only with the senior management team but also the accounts department whenever I’ve needed assistance.
It is reassuring to know that Mum is being looked after and most importantly, I know that she is safe!

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Review of

Thurleston Residential Home

from H C (Daughter of Resident) published on 18 April 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Several issues have been raised over the last 6 months of residency and all have been addressed and resolved satisfactorily. Falls and infections have been dealt with quickly and efficiently. Encouragement is made to join in with activities.

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Review of

Thurleston Residential Home

from Margaret B (Power of Attorney of Resident) published on 17 April 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend is a resident of Thurleston Lodge. He is very happy there. He receives excellent care, and good food and there are always easy activities that he can enjoy when he is well enough. I have always found the staff quick to respond to any health issues, and I am notified if there are any concerns.

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Review of

Thurleston Residential Home

from Alistair A (Brother-in-law of Resident) published on 16 April 2024

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister-in-law moved into Thurleston (together with her husband) in November 2021. The process of moving into a residential home was made very easy by the staff. Unfortunately, her husband has since passed away and again the arrangements were carried out sympathetically and efficiently by the staff.
I know that my sister-in-law greatly appreciates the efficiency and kindness of the staff. The strength of Thurleston is the quality of the staff.

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Review of

Thurleston Residential Home

from Sally S (Daughter of Resident) published on 15 April 2024

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has settled in well and loves her carers, she’s very content, the only issue at the moment is a lady who keeps going into Mum's room and it is getting Mum very agitated and we are very worried about how angry Mum is getting about it. I’d hate for anything to happen as Mum is threatening to hit her!
Not sure what can be done, but we are concerned.
Would also love to be able to make Mum a cup of tea when we visit if at all possible. The staff are so kind and will make one, but would like to do that for them as they have enough to do.

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Review of

Thurleston Residential Home

from P S (Daughter of Resident) published on 15 April 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Whenever we visit we find the staff always have time to discuss any concerns. The home is clean and well cared for. The person we visit has dementia and is hard of hearing but the staff do their utmost to communicate with her. Whenever we are unable to visit the staff will always be prepared to talk
over the phone. And whenever there is a problem they always telephone me to let me know.

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Review of

Thurleston Residential Home

from C S (Civil Partner of Resident) published on 14 August 2023

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My partner spent just over a week on respite care. She was treated very kindly and the care given was very good. When I contacted the home twice a day I received favourable feedback from them on her progress and I felt that nothing was too much trouble for them.

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Review of

Thurleston Residential Home

from Linda W (Daughter of Resident) published on 29 November 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother sadly passed away in the early hours of 7th November 2021. She had been a resident at Thurleston for six and a half years and her care was never short of excellent. Although she had declined in the months leading to her death, the end, when it came, was unexpected and very quick. A member
of staff called to warn us that the end was near. Although we live 5 minutes away, we were out of county when we were contacted. By the time of our arrival, her end of life care plan was already in place. In their own words, my mother was "Their main priority that day" and as such, the staff were taking it in turns to sit with her. We were treated with kindness. Nothing was too much trouble for the staff. The Nurse Practitioner who attended, commented that "We had struck gold" when she saw the level of care that was being shown and commented that her job was made easy by the meticulous attention to detail in her end of life paperwork. Many thanks to all staff involved.

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Review of

Thurleston Residential Home

from S G (Daughter of Resident) published on 27 November 2019

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every time we enter the building it has such a homely atmosphere and we are greeted like friends. All staff give excellent care and wonderful support to my mum, which gives all the family great peace of mind. They keep us well informed and listen to any concerns that we may have. A big Thank you to
everyone.

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Review of

Thurleston Residential Home

from J O (Son of Resident) published on 12 November 2019

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly and professional staff. Great facilities and lots of activities for residents. Would thoroughly recommend.

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