Care Homes Owned by Minton Care Hotels Ltd in Norfolk

My mother has been at East Carleton care home for 18 months. The manager, carers and back up staff have been amazing in helping mum settle in. They have taken the time to get to know her and nothing seems like too much trouble. I am happy that she received the highest level of care and I have no hesitation in recommending the care home.

A big thankyou to all the staff that work there.

I must give Adele (the manager) a huge thank you. She not only has a home and staff to be proud of, but she has supported our family through this transition with respect and care. I will be forever grateful to all at Carleton House for the amazing care they give my Grandad. Thank you

If your looking for somewhere for your loved one look at Carlton House

We highly recommend Carleton House.

The staff at Carleton House are lovely and so friendly. They make a great team and really take care of my mum. Individually they all relate and understand her because they've taken the time and got to really know her well. I always know she's in good hands and they will contact me immediately if something is needed. I also enjoy my relationship with all the staff at Carleton House and I think they've got to know me too. That is important for communication about my mums needs.

I am my wife's sole carer as she suffers with dementia. In mid January I was admitted to hospital as an emergency patient and my wife needed immediate full time care. The home was able to offer immediate accommodation and she remained there until I was fully recovered and able to take over her care. Throughout her time at the home she was well looked after by everyone and I had no worries about her welfare or safety.

The manager and team of carers, caterers, cleaners etc have helped my mother have an enjoyable time. They have all made extra time to converse with Mum, taken extra time too with us. We have always felt welcome at all of our visits. We have also been impressed with the activities set up for Mum and the other residents. The carers have always been professional and caring. We have no hesitation in recommending the care home.

My 99 year old Mum has been at Carleton House for the last two years and has received a high level of compassionate and attentive care. The carers are wonderful, as are the hard working support team who take care of the kitchen, cleaning and maintenance. Adele and her staff have been incredibly supportive of both Mum and myself and have responded thoughtfully to Mum's various health problems. The care home is relatively small which means there is a real family and homely atmosphere. I have got to know a lot of the staff and feel confident that they have Mum's best interests at heart when I can't be with her. Adele always listens with patience and understanding if any minor issues crop up and always responds quickly and efficiently to put things right and offer reassurance. I am so glad I chose Carleton House for Mum, the house itself may not be the most modern but the quality and dedication of the staff are exemplary which, for us, is of far more importance. Thank you!

Both my parents have been resident at Carlton House, although mum has now been able to move into housing with care, so I have plenty of experience over the past few years. Dad is currently there and has been looked after by Adele and her wonderful team since late 2019. I can honestly say that the staff are wonderful- not only the care staff but the cleaners and kitchen staff too. Dad can be a little difficult at times due to his illness and I know he's always treated with kindness and respect and is safe. The house and the gardens are lovely too. I really couldn't be happier to know he's being cared for there.

A huge thank you to all staff you are brilliant,

Carleton House is a second home for me too, I feel welcome, supported and relaxed to stay with my mum at anytime of the day. Home from home for both of us xx

Mum has been cared for at Carleton House Care Home for around 7 years. We feel she is well looked after by friendly and approachable staff. The house provides a warm and welcoming environment for residents and their visitors. Thank you!

The home is lovely and decorated to give the place a homely feel. The staff are absolutely amazing and very helpful. I really appreciate what they do for my dad. The food is absolutely amazing and always home-cooked.

I know from visiting dozens of care homes in my job that grander-looking homes do not mean better care. It's the kindness of the staff that makes this place perfect.

Thank you all so much.

A lovely family run home, it was very hard for me to put my mum into a care home, but within a few days I was able to sleep again at night. Everyone at Carleton House is friendly, supporting not only your loved one, but the family as well. The home is like one large family, the food is amazing, always smells so good when I visit mum, and always very good quality. Always plenty of activities within the home, and lovely gardens to sit in, in the summer. Decoration and cleanliness within the home is of a very high standard, I would recommend Carleton House to anyone looking to get help with their loved one.

I would like to thank all the staff for the care and attention they provide for my parents and wish them all the best for the future.

Thank you.

When my dear aunt reached the end of her life, the care she received from the staff was personal, gentle and exemplary. Thank you all so much.