Care Home Owned by Minton Care Hotels Ltd in Norfolk

of us xx

been fantastic and visited Mum in the hospital to assess her and together with her team have made Mum feel loved and cared for. Nothing is too much trouble. I feel they have got to know her as an individual and personalised her care. The whole team from managers, carers, cleaners, kitchen staff and laundry staff just go above and beyond.
I know from visiting dozens of care homes in my job that grander-looking homes do not mean better care. It's the kindness of the staff that makes this place perfect.

all aspects of her care. My mother always speaks highly about the quality of the food and the care she receives. As a family we are extremely happy with all aspects of her care and the activities provided by the staff at Carleton House.
Thank you all so much.

smells so good when I visit mum, and always very good quality. Always plenty of activities within the home, and lovely gardens to sit in, in the summer. Decoration and cleanliness within the home is of a very high standard, I would recommend Carleton House to anyone looking to get help with their loved one.

fantastic in helping them to settle.
As the home is small the carers are able to bond with the residents which gives the home a family feel and a personal touch.
There are lots of entertainments provided that the residents can join in with if they wish to help stimulate and pass the time. We have attended the summer BBQ, fireworks display and Christmas pantomime at the home which have been brilliantly organised.
I would like to thank all the staff for the care and attention they provide for my parents and wish them all the best for the future.

nothing more one can wish for when making this difficult decision that someone needs more care.
There is always a warm welcome for whoever visits.
Thank you.

the good care she gets.

and resistant to care, I saw my lovely aunt truly blossom in their care. She loved chatting with the carers and staff and could again interact with people with confidence and happiness. She thrived under their patience and good humour too. She was always clean and dignified and given time, including quiet time when needed. They simply took time to talk to her and go the extra mile in remembering all her little ways. To see her face light up was so moving. I visited her weekly and treasure that time during her final months.
When my dear aunt reached the end of her life, the care she received from the staff was personal, gentle and exemplary. Thank you all so much.

know that whatever situation arose at any time, day or night, there was always someone there that could help.
All the staff were friendly and helpful and, when required, contacted us with updates during his stay.
It was the most difficult decision to have to place him into care but, thanks to all at Carleton House, the correct one.
Thank you all once again.

with ill health and know what is expected of staff and they really do live up to a high standard all the time. I am really very happy.

She said today when I went to see her how she liked being there and how nice the staff are to her. To most of us, having our loved ones content is the most important thing as it is the hardest thing I have ever done, trusting someone else to look after my much-loved mum. Thank you to all the staff at Carleton House.

everyone is happy, and Mum has improved no end. They make her feel as if she is part of a big family, where everyone cares about everyone, and now calls it home.

All we want is for Mum to be happy, we were concerned when Mum made the decision to go into a care home, but our concerns were soon put aside. It does not matter when we call the home, the phone is always answered by someone who is cheerful and polite. They cannot do enough for Mum or us. We would, and have, recommended the home to others, in fact, if there were 2 spare beds my brother and I would move in tomorrow! Well done and thank you to all at Carleton House, keep up the brilliant work you do, we are so grateful. Thank you all.

safe and well looked after by the carers. Nothing is too much for the management team and they go above and beyond their duty to make sure the residents and carers enjoy every single day!
I always remember Christmas being a really special time in particular, with the decorations, music, wonderful food and opening arms to guests of the residents.
The grounds are also beautiful with lots of open space and lovely views!

several times and had a meal with her which I enjoyed. We did have a small problem some months ago but after a chat with the Manager, it was resolved immediately. We are all very happy with the way my wife is cared for and have complete confidence in all of the staff.

occasionally, and not at all since the outbreak of the Covid 19 pandemic. I telephone on a near-weekly basis and am always received with friendliness, courtesy and full information as to my mothers' state of health and ongoing care. During previous actual visits, I have always been impressed by the professionalism, courtesy and friendliness of all staff. I commend them all on the care and attention they give to my mother on a daily basis. I cannot praise them highly enough, most especially for their selfless care of residents during this awful pandemic.

Carleton House.

room (or in the lounge/conservatory prior to being bedridden). Because of Mum's advance state of dementia, the care staff are very friendly and easy to talk to and give me all the information I ask for on her situation, care, medication and demeanour. Compared to other care homes I have visited recently the staff are very caring and look after Mum in all respects. I would thoroughly recommend Carleton House as a care home.