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Care Home Owned by Minton Care Hotels Ltd in Norfolk

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9.4 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Minton Care Hotels Ltd in Norfolk

Only the locations & reviews in Norfolk for Minton Care Hotels Ltd are showing below.

View the details of all 2 locations (with 66 reviews) owned by Minton Care Hotels Ltd

Minton Care Hotels Ltd Locations in Norfolk (1)

 - Browse 1 Care Home owned by Minton Care Hotels Ltd in Norfolk
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Carleton House Care Home
Rectory Road, East Carleton, Norwich NR14 8HT 
9.5 37 reviews
Carleton House Care Home, Norwich, Norfolk
"My father is well cared for in the home. All the staff are kind and welcoming. The home is well presented and clean. I am always…"   Read all 37 reviews
  • from £1,250 / week
  • 27 Rooms
Location Type Care Home

Carleton House is a family owned care home for the elderly set in generous grounds and overlooking the beautiful Norfolk countryside. With dedicated, highly trained, care staff it offers professional ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care

Minton Care Hotels Ltd Reviews in Norfolk (37)

9.4

Minton Care Hotels Ltd has a Group Review Score of 9.4 (9.423) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Minton Care Hotels Ltd must have a Review Score.

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Review of

Carleton House Care Home

from Julie L (Daughter of Resident) published on 26 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father is well cared for in the home.
All the staff are kind and welcoming.
The home is well presented and clean.
I am always contacted if any problems occur.
A big thankyou to all the staff that work there.
Reply from Ben Jourdan, Director at Carleton House Care HomeHi Julie,
Thank you so much for your kind words and for taking the time to leave a review.
We're so pleased to hear that your father is well cared for, and that you find the home welcoming, clean and well presented.
Thank you for trusting us with your father's care. It's a privilege to look after him.
With warm wishes,
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Review of

Carleton House Care Home

from G W (Granddaughter of Resident) published on 23 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Grandad moved to Carleton House a few months ago. From the very first phone call I knew that he would be looked after so well. The home is welcoming, a home from home and has a lovely warm atmosphere.
The staff are lovely, you can tell that they genuinely care for all those living at Carleton House.
They are friendly, fun and also make family and friends feel apart of the Carleton House family. They show patience, kindness and person centred care on every interaction.
My Grandads overall health and presentation has improved greatly since arriving at Carleton. He is eating and drinking better, his mobility has improved and most of all his speech and interaction with others is incredible.
I must give Adele (the manager) a huge thank you. She not only has a home and staff to be proud of, but she has supported our family through this transition with respect and care. I will be forever grateful to all at Carleton House for the amazing care they give my Grandad. Thank you
Reply from Ben Jourdan, Director at Carleton House Care HomeThank you so much for this wonderful review!
We're delighted to hear that your grandad has settled so well, and that the warmth of Carleton House came through right from that very first phone call. Hearing that his health, mobility, eating and drinking, and especially his speech and interaction have all improved so much is exactly the kind of difference we hope to make - it's lovely to know the change has been so noticeable.
Your kind words about our staff and home manager, Adele, mean a great deal. They work hard to make sure every resident, and their family and friends too, feel like part of the Carleton House family, so to hear that come across so clearly is truly appreciated.
Thank you for trusting us with your grandad, and for taking the time to share your experience. It's a privilege to care for him, and we're grateful to have your family as part of ours.
With warm wishes,
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Review of

Carleton House Care Home

from D W (Daughter of Resident) published on 23 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has now been a resident at Carleton House for a year
Her previous care home was not the right place for my mum and she was be coming worse with her Alzheimer's and becoming depressed
Since being a resident she has greatly improved and at times does join in talks and remember things
All
the staff are so kind and caring and listen to their needs
Nothing is too much trouble
My mum has her hair done every week like she always use too
She had manicures and pedicures and had the odd drink
All the residents are treated with respect and kindness
If your looking for somewhere for your loved one look at Carlton House
Reply from Ben Jourdan, Director at Carleton House Care HomeThank you so much for these kind and thoughtful words, and for taking the time to share your experience at such a personal level.
It means a great deal to us to hear how far your mum has come over the past year. We know how worrying it is to move a loved one when things aren't right, and we're so glad she has settled, brightened, and is once again joining in and enjoying the things that matter to her.
Our team will be touched to read your words about their kindness and care.
Thank you for trusting us with your mum, and for so warmly recommending Carleton House to others. She is a pleasure to look after.
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Review of

Carleton House Care Home

from Amie J (Daughter of Resident) published on 15 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Carleton House care home went above and beyond in making our Dads very brief stay at the home as painless as possible.
When my brother and I first went to look we knew immediately it was the right place for our Dad.
The staff are so friendly,caring and kind nothing was to much trouble.
Dad was only
at the home for a fortnight and passed away there.How the staff treated us was amazing and extremely professional.
Thankyou to all the staff that cared for our Dad!
We highly recommend Carleton House.
Reply from Ben Jourdan, Director at Carleton House Care HomeAmie,
Thank you for such kind words at what must still be a very difficult time. We're so sorry for the loss of your Dad, and it was a privilege to care for him, however brief his stay. It means a great deal to us that you and your brother felt so welcomed and supported, and that you felt he was in the right place. Your Dad was a pleasure to look after, and our thoughts remain with you both. Thank you for the lovely recommendation, and please don't hesitate to stay in touch.
With deepest sympathy and warm wishes,
The team at Carleton House
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Review of

Carleton House Care Home

from Richard F (Son of Resident) published on 15 June 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
The staff at Carleton House are lovely and so friendly. They make a great team and really take care of my mum. Individually they all relate and understand her because they've taken the time and got to really know her well. I always know she's in good hands and they will contact me immediately if something
is needed. I also enjoy my relationship with all the staff at Carleton House and I think they've got to know me too. That is important for communication about my mums needs.
Reply from Ben Jourdan, Director at Carleton House Care HomeGood afternoon,
Thank you for such a lovely review. Your mum is a pleasure to look after, and it means a lot to know she feels so well cared for, and that you feel that trust with us too. Knowing both our residents and their families properly is what makes the difference. Thank you again for the kind words.
With best wishes,
The team at Carleton House
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Review of

Carleton House Care Home

from Keith T (Husband of Resident) published on 29 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am my wife's sole carer as she suffers with dementia. In mid January I was admitted to hospital as an emergency patient and my wife needed immediate full time care. The home was able to offer immediate accommodation and she remained there until I was fully recovered and able to take over her care.
Throughout her time at the home she was well looked after by everyone and I had no worries about her welfare or safety.
Reply from Ben Jourdan, Director at Carleton House Care HomeGood afternoon Keith,
Thank you so much for taking the time to write such a lovely review of the home and your experience. We're truly glad we could be there for you both at such a worrying and unexpected time. We wish you both all the very best.
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Review of

Carleton House Care Home

from Paul T (Son of Resident) published on 27 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has spent the last 3 years at this lovely care home until her death on the 31st December 2025.
The manager and team of carers, caterers, cleaners etc have helped my mother have an enjoyable time. They have all made extra time to converse with Mum, taken extra time too with us. We have always
felt welcome at all of our visits. We have also been impressed with the activities set up for Mum and the other residents. The carers have always been professional and caring. We have no hesitation in recommending the care home.
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Review of

Carleton House Care Home

from Suzanne E (Daughter of Resident) published on 20 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 99 year old Mum has been at Carleton House for the last two years and has received a high level of compassionate and attentive care. The carers are wonderful, as are the hard working support team who take care of the kitchen, cleaning and maintenance. Adele and her staff have been incredibly supportive
of both Mum and myself and have responded thoughtfully to Mum's various health problems. The care home is relatively small which means there is a real family and homely atmosphere. I have got to know a lot of the staff and feel confident that they have Mum's best interests at heart when I can't be with her. Adele always listens with patience and understanding if any minor issues crop up and always responds quickly and efficiently to put things right and offer reassurance. I am so glad I chose Carleton House for Mum, the house itself may not be the most modern but the quality and dedication of the staff are exemplary which, for us, is of far more importance. Thank you!
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Review of

Carleton House Care Home

from Karen K (Daughter of Resident) published on 19 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both my parents have been resident at Carlton House, although mum has now been able to move into housing with care, so I have plenty of experience over the past few years. Dad is currently there and has been looked after by Adele and her wonderful team since late 2019. I can honestly say that the staff
are wonderful- not only the care staff but the cleaners and kitchen staff too. Dad can be a little difficult at times due to his illness and I know he's always treated with kindness and respect and is safe. The house and the gardens are lovely too. I really couldn't be happier to know he's being cared for there.
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Review of

Carleton House Care Home

from Karen S (Daughter of Resident) published on 19 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother and I can't thank Adele and her amazing team enough, It has been a difficult transition for my mother but the caring staff have been on hand to make this journey as easy as possible. We are so happy with how things are going, mums room is lovely and always kept clean and tidy. Mum is always
presented well with fresh clothes and the staff get her to be as mobile as possible during the day. She has mentioned that she feels safe and the staff look after and treat her well. We are happy to recommend Carleton House for your loved ones, for us it has been a lifeline knowing that mum is looked after and care for 24 hrs a day.
A huge thank you to all staff you are brilliant,
Reply from Ben Jourdan, Director at Carleton House Care HomeHi Karen, thank you so much for taking the time to provide a review, we are delighted to hear how happy you are with all aspect of care here at Carleton House. Ensuring a smooth transition into care is paramount and we are glad that this journey has been as smooth as possible for your mother and all your family. Best wishes from all the team.
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Review of

Carleton House Care Home

from Dionne H (Daughter of Resident) published on 11 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum is looked after as if she is family, which is very important to us. I find all the staff kind, friendly and caring. Nothing is too much trouble.
Carleton House is a second home for me too, I feel welcome, supported and relaxed to stay with my mum at anytime of the day. Home from home for both
of us xx
Reply from Ben Jourdan, Director at Carleton House Care HomeGood morning Dionne, thank you so much for your kind words around the care your mother receives and the home in general - this means a huge amount to us and is greatly appreciated. Best wishes from all the team at Carleton House.
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Review of

Carleton House Care Home

from Sue S (Daughter of Resident) published on 26 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been cared for at Carleton House Care Home for around 7 years. We feel she is well looked after by friendly and approachable staff. The house provides a warm and welcoming environment for residents and their visitors. Thank you!
Reply from Ben Jourdan, Director at Carleton House Care HomeGood morning, thank you for your kind words about Carleton House and the brilliant team there. It is great to hear how happy you are with your mother's care. Best wishes, Director and all the team at Carleton House.
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Review of

Carleton House Care Home

from R P (Daughter of Resident) published on 22 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The home is lovely and decorated to give the place a homely feel. The staff are absolutely amazing and very helpful. I really appreciate what they do for my dad. The food is absolutely amazing and always home-cooked.
Reply from Ben Jourdan, Director at Carleton House Care HomeGood evening, thank you for your lovely review. We are so pleased to hear how happy both you and your dad are with Carleton House. Best wishes from Director and all the team at Carleton House.
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Review of

Carleton House Care Home

from Siobhan A (Daughter of Resident) published on 13 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was a senior GP covering a particular area so have worked with most of the care homes in the area. All our staff loved Carleton House more than any other. Our nursing team used to say they had booked their places there!
When my mum needed care Carleton House was the obvious choice. The manager has
been fantastic and visited Mum in the hospital to assess her and together with her team have made Mum feel loved and cared for. Nothing is too much trouble. I feel they have got to know her as an individual and personalised her care. The whole team from managers, carers, cleaners, kitchen staff and laundry staff just go above and beyond.
I know from visiting dozens of care homes in my job that grander-looking homes do not mean better care. It's the kindness of the staff that makes this place perfect.
Reply from Ben Jourdan, Director at Carleton House Care HomeGood morning Siobhan,
Thank you so much for your kind words and brilliant review of Carleton House and its fantastic team. It's great to hear how happy you and your mother are with the home.
Best wishes from the director and all the team at Carleton House.
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Review of

Carleton House Care Home

from S S (Daughter of Resident) published on 12 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Carleton House is a very welcoming home set in beautiful surroundings. My mother has been a resident in Carleton House since July 2021. The staff provide excellent personal and social care. They are dedicated, caring and supportive of both my mother and our family. The care team keeps us updated about
all aspects of her care. My mother always speaks highly about the quality of the food and the care she receives. As a family we are extremely happy with all aspects of her care and the activities provided by the staff at Carleton House.
Thank you all so much.
Reply from Ben Jourdan, Director at Carleton House Care HomeGood morning Sarah,
Thank you for taking the time to review Carleton House and for sharing how positively you view the home and its team. It is great to hear just how happy both you and your mother are with the home, the care provided and what is on offer.
Best wishes from the Director and all the team.
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Review of

Carleton House Care Home

from Merilyn W (Daughter of Resident) published on 6 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
A lovely family run home, it was very hard for me to put my mum into a care home, but within a few days I was able to sleep again at night. Everyone at Carleton House is friendly, supporting not only your loved one, but the family as well. The home is like one large family, the food is amazing, always
smells so good when I visit mum, and always very good quality. Always plenty of activities within the home, and lovely gardens to sit in, in the summer. Decoration and cleanliness within the home is of a very high standard, I would recommend Carleton House to anyone looking to get help with their loved one.
Reply from Ben Jourdan, Director at Carleton House Care HomeGood morning Merilyn,

Thank you for your brilliant feedback and ongoing support for Carleton House. It is great to hear how happy your are with the home.

Best wishes,

Ben and all the team at Carleton House
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Review of

Carleton House Care Home

from David W (Son of Resident) published on 5 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My parents moved to Carleton House in July 2023 when my dad was no longer able to look after my mum after living in their house for 65 years. They share a joint room in the home. The transition was difficult for them but the personal care and attention shown by the management and caring staff have been
fantastic in helping them to settle.
As the home is small the carers are able to bond with the residents which gives the home a family feel and a personal touch.
There are lots of entertainments provided that the residents can join in with if they wish to help stimulate and pass the time. We have attended the summer BBQ, fireworks display and Christmas pantomime at the home which have been brilliantly organised.
I would like to thank all the staff for the care and attention they provide for my parents and wish them all the best for the future.
Reply from Ben Jourdan, Director at Carleton House Care HomeGood morning David, thank you for taking the time to review Carleton House. We are very grateful for your brilliant feedback and to hear how happy you are with the home and staff at Carleton House. Best wishes, the director and all the team.
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Review of

Carleton House Care Home

from Margaretha K (Daughter of Resident) published on 5 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Carleton House since June 2023. She has been very well cared for and her diverse needs are invariably accommodated, carers have been kind and supportive to her and she loves the food. All the staff chat with her and recently she has told me ‘she feels happy’. There is
nothing more one can wish for when making this difficult decision that someone needs more care.
There is always a warm welcome for whoever visits.
Thank you.
Reply from Ben Jourdan, Director at Carleton House Care HomeGood morning Margaretha, thank you so much for your kind words. We are so pleased to hear how happy you are with Carleton House. Best wishes, the director and all the team.
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Review of

Carleton House Care Home

from Julie H (Niece of Resident) published on 14 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't speak highly enough of Carleton House Care Home and its dedicated and caring team. My dear aunt moved there in November 2021. She was living with dementia and totally unable to care for herself. Finding such a caring, personalised home for her gave me such peace of mind.
From being very withdrawn
and resistant to care, I saw my lovely aunt truly blossom in their care. She loved chatting with the carers and staff and could again interact with people with confidence and happiness. She thrived under their patience and good humour too. She was always clean and dignified and given time, including quiet time when needed. They simply took time to talk to her and go the extra mile in remembering all her little ways. To see her face light up was so moving. I visited her weekly and treasure that time during her final months.
When my dear aunt reached the end of her life, the care she received from the staff was personal, gentle and exemplary. Thank you all so much.
Reply from Ben Jourdan, Director at Carleton House Care HomeThank you so much for your incredibly kind words. It is so encouraging to hear just how happy your aunt and yourself were with Carleton House. Best wishes from Ben and all the team.
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Review of

Carleton House Care Home

from Alan B (Son of Resident) published on 14 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was a resident in Carleton House Care Home from October 2021 until April 2023 and from the very first pre-assessment visit to his end-of-life care, I could not thank everyone enough for the care and support they gave him and our family on our visits during this time.
It helped all of us to
know that whatever situation arose at any time, day or night, there was always someone there that could help.
All the staff were friendly and helpful and, when required, contacted us with updates during his stay.
It was the most difficult decision to have to place him into care but, thanks to all at Carleton House, the correct one.
Thank you all once again.
Reply from Ben Jourdan, Director at Carleton House Care HomeThank you for your kind words, we are so pleased that both your father, along with you and your family, had a really positive experience. Best wishes from Ben and all the Carleton House team.
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