Rectory Road, East Carleton, Norwich NR14 8HT
Carleton House is a family owned care home for the elderly set in generous grounds and overlooking the beautiful Norfolk countryside. With dedicated, highly trained, care staff it offers professional and person-centred care.
Offering a wide range of home cooked meals, a visiting hairdresser and chiropodist, varied activities programme and in-house laundry facilities, it is a charming home that welcomes visitors at any time.
Owner: Minton Care Hotels Ltd
Person in charge: Julie Allsopp (Manager)
Local Authority / Social Services: Norfolk County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 27 Service Users
Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment
Specialist Care Categories: Parkinson's Disease • Stroke
Admission Information: Ages 50+.
Single Rooms: 23
Shared Rooms: 2
Rooms with ensuite WC: 10
Weekly Charges Guide: Personal Care Single from £600 , Personal Care Shared (per person) from £600 (These prices are only a guideline, please contact Carleton House Care Home to find out the exact price for your requirements.)
Facilities & Services: Palliative Care • Day Care • Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Latest Care Quality Commission* Report on Carleton House Care Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 8.4 (maximum of 10) for Carleton House Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.4 out of 5 from 3 Reviews over all time. This Average Rating is also the rating value for Carleton House Care Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 4.1 out of 5 from 3 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.389 for Carleton House Care Home is calculated as follows: ( (19 Excellents x 5) + (12 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 36 Ratings = 4.389
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 4.056 Points relating to the number of positive Reviews for Carleton House Care Home is based on 3 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 = 3.5
Target of 5.4 positive Reviews (27 registered maximum number of service users ÷ 5). 3 Reviews ÷ 5.4 Target = 0.556
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Carleton House Care Home has a Review Score of 8.4 (8.445) from 3 Reviews
Review submitted from a Postal Card by C W (Son of Resident) on Tuesday 27 March 2018. Relates to January 2018.
Dad spent his final months at Carleton House Care Home and he was well looked after. Friendly staff who know what they were doing and a pleasant, approachable manageress, they helped make a difficult time as good as it could possibly be. Only one complaint was, forgot to stop direct debit payment after dad had died and money was taken out after his death. Soon rectified but this should not happen.
How likely would you be to recommend Carleton House Care Home? Likely
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Review submitted from a Website Submission by Lucy (Granddaughter of Resident) on Friday 23 February 2018. Relates to February 2018.
Settling into a care home can be a very difficult time for any individual. Carleton House have supported both nanny and my family with this difficult transition offering just the right level of support when it's needed the most.
The homes manager and staff promote a homely and welcome feel providing activities to suit a range of tastes.
The meals cater for all and there are always alternatives if you don't like what's on the day's menus.
A great home who always want to achieve the best for their residents.
How likely would you be to recommend Carleton House Care Home? Extremely Likely
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Treated with Dignity
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Review submitted from a Postal Card by P G (Friend of Resident) on Friday 30 June 2017. Relates to April 2017.
What a really pleasant house. Clean, well maintained with fine facilities for residents. Staff are so kind and caring. A happy place in which to care for anyone with various needs. Well done!!
How likely would you be to recommend Carleton House Care Home? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
There are currently no awards/recognitions posted yet for Carleton House Care Home
There are currently no Care Home Idol entrants who have performed at Carleton House Care Home