Carleton House is a family-owned residential care home in East Carleton, around five miles from Norwich city centre. The purpose-built home supports up to 27 residents and provides permanent and respite residential care, including care for people living with mild dementia, physical disabilities and sensory impairments.
Subject to individual assessment, support may also be available for people living with Parkinson’s, the effects of a stroke or COPD, alongside convalescent, day...
Carleton House is a family-owned residential care home in East Carleton, around five miles from Norwich city centre. The purpose-built home supports up to 27 residents and provides permanent and respite residential care, including care for people living with mild dementia, physical disabilities and sensory impairments.
Subject to individual assessment, support may also be available for people living with Parkinson’s, the effects of a stroke or COPD, alongside convalescent, day and palliative or end-of-life care.
Set in generous grounds overlooking the South Norfolk countryside, the home offers single and companion rooms, wheelchair access, a lift and gardens. Residents are encouraged to personalise their rooms with their own furniture, while pets may be accommodated by arrangement.
Residents can enjoy home-cooked meals, activities and in-house laundry services. Visiting hairdressing and chiropody are also available at an additional cost. The team provides person-centred care designed to support residents’ individual needs, independence and sense of belonging.
Contact Carleton House Care Home to confirm what's included and get a personalised quote:
This includes your room which, all of your personal care from our Care Team, all catering needs, housekeeping facilities, laundry, hospitality, activities. Newspaper delivery, hairdressing and chiropody are not included.
The price(s) shown are provided by the care home. Contact Carleton House Care Home for full pricing details and T&Cs.
Carleton House Care Home has a Review Score of 9.6 (9.576) out of 10, based on 12 reviews in the last 2 years.
Over all time Carleton House Care Home has 38 reviews.
My mother has been at East Carleton care home for 18 months. The manager, carers and back up staff have been amazing in helping mum settle in. They have taken the time to get to know her and nothing seems like too much trouble. I am happy that she received the highest level of care and I have no...
My mother has been at East Carleton care home for 18 months. The manager, carers and back up staff have been amazing in helping mum settle in. They have taken the time to get to know her and nothing seems like too much trouble. I am happy that she received the highest level of care and I have no hesitation in recommending the care home.
Thank you so much for taking the time to share this lovely review. It means a great deal to know your mum has settled in so well and that our team's care and attention have made such a difference to her, and to you. Thank you again for trusting us with your mum's care
A big thankyou to all the staff that work there.
A big thankyou to all the staff that work there.
With warm wishes,
The staff are lovely, you can tell that they genuinely care for all those living at Carleton...
I must give Adele (the manager) a huge thank you. She not only has a home and staff to be proud of, but she has supported our family through this transition with respect and care. I will be forever grateful to all at Carleton House for the amazing care they give my Grandad. Thank you
We're delighted to hear that your grandad has settled so well, and that the warmth of Carleton House came through right from that very first phone call. Hearing that his health, mobility, eating and drinking, and especially his speech and interaction...
Thank you so much for this wonderful review!With warm wishes,
Since being a resident she has greatly improved and at times does join in talks and remember...
If your looking for somewhere for your loved one look at Carlton House
It means a great deal to us to hear how far your mum has come over the past year. We know how worrying it is to move a loved one when things aren't right, and we're so...
Thank you so much for these kind and thoughtful words, and for taking the time to share your experience at such a personal level.Thank you for trusting us with your mum, and for so warmly recommending Carleton House to others. She is a pleasure to look after.
Dad was only...
We highly recommend Carleton House.
Thank you for such kind words at what must still be a very difficult time. We're so sorry for the loss of your Dad, and it was a privilege to care for him, however brief his stay. It means a great deal to us that you and your brother felt so welcomed and supported, and that you felt he was...
Amie,The team at Carleton House
The staff at Carleton House are lovely and so friendly. They make a great team and really take care of my mum. Individually they all relate and understand her because they've taken the time and got to really know her well. I always know she's in good hands and they will contact me immediately if...
The staff at Carleton House are lovely and so friendly. They make a great team and really take care of my mum. Individually they all relate and understand her because they've taken the time and got to really know her well. I always know she's in good hands and they will contact me immediately if something is needed. I also enjoy my relationship with all the staff at Carleton House and I think they've got to know me too. That is important for communication about my mums needs.
The team at Carleton House
I am my wife's sole carer as she suffers with dementia. In mid January I was admitted to hospital as an emergency patient and my wife needed immediate full time care. The home was able to offer immediate accommodation and she remained there until I was fully recovered and able to take over her...
I am my wife's sole carer as she suffers with dementia. In mid January I was admitted to hospital as an emergency patient and my wife needed immediate full time care. The home was able to offer immediate accommodation and she remained there until I was fully recovered and able to take over her care. Throughout her time at the home she was well looked after by everyone and I had no worries about her welfare or safety.
Thank you so much for taking the time to write such a lovely review of the home and your experience. We're truly glad we could be there for you both at such a worrying and unexpected time. We wish you both all the very best.
The manager and team of carers, caterers, cleaners etc have helped my mother have an enjoyable time. They have all made extra time to converse with Mum, taken extra time too with us. We have...
The manager and team of carers, caterers, cleaners etc have helped my mother have an enjoyable time. They have all made extra time to converse with Mum, taken extra time too with us. We have always felt welcome at all of our visits. We have also been impressed with the activities set up for Mum and the other residents. The carers have always been professional and caring. We have no hesitation in recommending the care home.
My 99 year old Mum has been at Carleton House for the last two years and has received a high level of compassionate and attentive care. The carers are wonderful, as are the hard working support team who take care of the kitchen, cleaning and maintenance. Adele and her staff have been incredibly...
My 99 year old Mum has been at Carleton House for the last two years and has received a high level of compassionate and attentive care. The carers are wonderful, as are the hard working support team who take care of the kitchen, cleaning and maintenance. Adele and her staff have been incredibly supportive of both Mum and myself and have responded thoughtfully to Mum's various health problems. The care home is relatively small which means there is a real family and homely atmosphere. I have got to know a lot of the staff and feel confident that they have Mum's best interests at heart when I can't be with her. Adele always listens with patience and understanding if any minor issues crop up and always responds quickly and efficiently to put things right and offer reassurance. I am so glad I chose Carleton House for Mum, the house itself may not be the most modern but the quality and dedication of the staff are exemplary which, for us, is of far more importance. Thank you!
Both my parents have been resident at Carlton House, although mum has now been able to move into housing with care, so I have plenty of experience over the past few years. Dad is currently there and has been looked after by Adele and her wonderful team since late 2019. I can honestly say that the...
Both my parents have been resident at Carlton House, although mum has now been able to move into housing with care, so I have plenty of experience over the past few years. Dad is currently there and has been looked after by Adele and her wonderful team since late 2019. I can honestly say that the staff are wonderful- not only the care staff but the cleaners and kitchen staff too. Dad can be a little difficult at times due to his illness and I know he's always treated with kindness and respect and is safe. The house and the gardens are lovely too. I really couldn't be happier to know he's being cared for there.
My brother and I can't thank Adele and her amazing team enough, It has been a difficult transition for my mother but the caring staff have been on hand to make this journey as easy as possible. We are so happy with how things are going, mums room is lovely and always kept clean and tidy. Mum is...
A huge thank you to all staff you are brilliant,
Hi Karen, thank you so much for taking the time to provide a review, we are delighted to hear how happy you are with all aspect of care here at Carleton House. Ensuring a smooth transition into care is paramount and we are glad that this journey has been as smooth as possible for your mother and all your family. Best wishes from all the team.
Carleton House is a second home for me too, I feel welcome, supported and relaxed to stay with my mum at anytime of the day. Home from home for...
Carleton House is a second home for me too, I feel welcome, supported and relaxed to stay with my mum at anytime of the day. Home from home for both of us xx
Good morning Dionne, thank you so much for your kind words around the care your mother receives and the home in general - this means a huge amount to us and is greatly appreciated. Best wishes from all the team at Carleton House.
Mum has been cared for at Carleton House Care Home for around 7 years. We feel she is well looked after by friendly and approachable staff. The house provides a warm and welcoming environment for residents and their visitors. Thank you!
Mum has been cared for at Carleton House Care Home for around 7 years. We feel she is well looked after by friendly and approachable staff. The house provides a warm and welcoming environment for residents and their visitors. Thank you!
Good morning, thank you for your kind words about Carleton House and the brilliant team there. It is great to hear how happy you are with your mother's care. Best wishes, Director and all the team at Carleton House.
The home is lovely and decorated to give the place a homely feel. The staff are absolutely amazing and very helpful. I really appreciate what they do for my dad. The food is absolutely amazing and always home-cooked.
The home is lovely and decorated to give the place a homely feel. The staff are absolutely amazing and very helpful. I really appreciate what they do for my dad. The food is absolutely amazing and always home-cooked.
Good evening, thank you for your lovely review. We are so pleased to hear how happy both you and your dad are with Carleton House. Best wishes from Director and all the team at Carleton House.
When my mum needed care Carleton House was the obvious choice. The manager...
I know from visiting dozens of care homes in my job that grander-looking homes do not mean better care. It's the kindness of the staff that makes this place perfect.
Best wishes from the director and all the team at Carleton House.
Carleton House is a very welcoming home set in beautiful surroundings. My mother has been a resident in Carleton House since July 2021. The staff provide excellent personal and social care. They are dedicated, caring and supportive of both my mother and our family. The care team keeps us updated...
Thank you all so much.
Best wishes from the Director and all the team.
A lovely family run home, it was very hard for me to put my mum into a care home, but within a few days I was able to sleep again at night. Everyone at Carleton House is friendly, supporting not only your loved one, but the family as well. The home is like one large family, the food is amazing,...
A lovely family run home, it was very hard for me to put my mum into a care home, but within a few days I was able to sleep again at night. Everyone at Carleton House is friendly, supporting not only your loved one, but the family as well. The home is like one large family, the food is amazing, always smells so good when I visit mum, and always very good quality. Always plenty of activities within the home, and lovely gardens to sit in, in the summer. Decoration and cleanliness within the home is of a very high standard, I would recommend Carleton House to anyone looking to get help with their loved one.
Good morning Merilyn,
Thank you for your brilliant feedback and ongoing support for Carleton House. It is great to hear how happy your are with the home.
Best wishes,
Ben and all the team at Carleton House
My parents moved to Carleton House in July 2023 when my dad was no longer able to look after my mum after living in their house for 65 years. They share a joint room in the home. The transition was difficult for them but the personal care and attention shown by the management and caring staff have...
I would like to thank all the staff for the care and attention they provide for my parents and wish them all the best for the future.
Good morning David, thank you for taking the time to review Carleton House. We are very grateful for your brilliant feedback and to hear how happy you are with the home and staff at Carleton House. Best wishes, the director and all the team.
My mother has been a resident at Carleton House since June 2023. She has been very well cared for and her diverse needs are invariably accommodated, carers have been kind and supportive to her and she loves the food. All the staff chat with her and recently she has told me ‘she feels happy’. There...
Thank you.
Good morning Margaretha, thank you so much for your kind words. We are so pleased to hear how happy you are with Carleton House. Best wishes, the director and all the team.
From being very...
When my dear aunt reached the end of her life, the care she received from the staff was personal, gentle and exemplary. Thank you all so much.
Thank you so much for your incredibly kind words. It is so encouraging to hear just how happy your aunt and yourself were with Carleton House. Best wishes from Ben and all the team.
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Residential permanent, short term and rolling respite available.
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The care home lists weekly fees per person from £1,250 for residential care (respite from £1,250) and from £1,250 for residential dementia care (respite from £1,250). Funding accepted: Self-Funding (Private), Local Authority with Top-up, Local Authority, NHS Continuing Healthcare (CHC).
Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
There are 23 Single Rooms and 2 Couples/Companion Rooms.
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
5.3 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Carleton House Care Home to verify any information. View our terms and conditions. Carleton House Care Home has an Enhanced Service -what an Enhanced Service includes.