Carleton House Care Home

Rectory Road, East Carleton, Norwich NR14 8HT
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9.5 36 Reviews
  • Carleton House Care Home, Norwich
Carleton House is a family owned care home for the elderly set in generous grounds and overlooking the beautiful Norfolk countryside. With dedicated, highly trained, care staff it offers professional and person-centred care.

Offering a wide range of home cooked meals, a visiting hairdresser and chiropodist, varied activities programme and in-house laundry facilities, it is a charming home that welcomes visitors at any time.
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Care Provided by Carleton House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 27 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1250
  • Self-Funded Residential Dementia Care: from £1250
  • RESPITE Self-Funded Residential Care: from £1250
  • RESPITE Self-Funded Residential Dementia Care: from £1250

This includes your room which , all of your personal care from our Care Team, all catering needs, housekeeping facilities, laundry, hospitality, activities. Newspaper delivery, hairdressing and chiropody are not included.

The price(s) shown are provided by the care home. Contact Carleton House Care Home for full pricing details and T&Cs.

Contact Carleton House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Carleton House Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Adele Skeet (Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (23)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (2)

Parking

  • Free parking on-site

Carleton House Care Home Reviews (36)

9.5

Carleton House Care Home has a Review Score of 9.5 (9.506) out of 10, based on 10 reviews in the last 2 years.
Over all time Carleton House Care Home has 36 reviews.

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Review from Amie J (Daughter of Resident) published on 15 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Carleton House care home went above and beyond in making our Dads very brief stay at the home as painless as possible.
When my brother and I first went to look we knew immediately it was the right place for our Dad.
The staff are so friendly,caring and kind nothing was to much trouble.
Dad was only
at the home for a fortnight and passed away there.How the staff treated us was amazing and extremely professional.
Thankyou to all the staff that cared for our Dad!
We highly recommend Carleton House.
Reply from Ben Jourdan, Director at Carleton House Care HomeAmie,
Thank you for such kind words at what must still be a very difficult time. We're so sorry for the loss of your Dad, and it was a privilege to care for him, however brief his stay. It means a great deal to us that you and your brother felt so welcomed and supported, and that you felt he was in the right place. Your Dad was a pleasure to look after, and our thoughts remain with you both. Thank you for the lovely recommendation, and please don't hesitate to stay in touch.
With deepest sympathy and warm wishes,
The team at Carleton House
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Review from Richard F (Son of Resident) published on 15 June 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
The staff at Carleton House are lovely and so friendly. They make a great team and really take care of my mum. Individually they all relate and understand her because they've taken the time and got to really know her well. I always know she's in good hands and they will contact me immediately if something
is needed. I also enjoy my relationship with all the staff at Carleton House and I think they've got to know me too. That is important for communication about my mums needs.
Reply from Ben Jourdan, Director at Carleton House Care HomeGood afternoon,
Thank you for such a lovely review. Your mum is a pleasure to look after, and it means a lot to know she feels so well cared for, and that you feel that trust with us too. Knowing both our residents and their families properly is what makes the difference. Thank you again for the kind words.
With best wishes,
The team at Carleton House
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Review from Keith T (Husband of Resident) published on 29 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am my wife's sole carer as she suffers with dementia. In mid January I was admitted to hospital as an emergency patient and my wife needed immediate full time care. The home was able to offer immediate accommodation and she remained there until I was fully recovered and able to take over her care.
Throughout her time at the home she was well looked after by everyone and I had no worries about her welfare or safety.
Reply from Ben Jourdan, Director at Carleton House Care HomeGood afternoon Keith,
Thank you so much for taking the time to write such a lovely review of the home and your experience. We're truly glad we could be there for you both at such a worrying and unexpected time. We wish you both all the very best.
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Review from Julie L (Daughter of Resident) published on 29 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I always love visiting Carleton House to see my Dad every member of staff if so friendly and welcoming.
it's clean and tidy, and i cannot find a fault with any of their procedures in caring for Dad.
Well done all round to Adele and all the staff.
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Review from Paul T (Son of Resident) published on 27 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has spent the last 3 years at this lovely care home until her death on the 31st December 2025.
The manager and team of carers, caterers, cleaners etc have helped my mother have an enjoyable time. They have all made extra time to converse with Mum, taken extra time too with us. We have always
felt welcome at all of our visits. We have also been impressed with the activities set up for Mum and the other residents. The carers have always been professional and caring. We have no hesitation in recommending the care home.
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Review from Suzanne E (Daughter of Resident) published on 20 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 99 year old Mum has been at Carleton House for the last two years and has received a high level of compassionate and attentive care. The carers are wonderful, as are the hard working support team who take care of the kitchen, cleaning and maintenance. Adele and her staff have been incredibly supportive
of both Mum and myself and have responded thoughtfully to Mum's various health problems. The care home is relatively small which means there is a real family and homely atmosphere. I have got to know a lot of the staff and feel confident that they have Mum's best interests at heart when I can't be with her. Adele always listens with patience and understanding if any minor issues crop up and always responds quickly and efficiently to put things right and offer reassurance. I am so glad I chose Carleton House for Mum, the house itself may not be the most modern but the quality and dedication of the staff are exemplary which, for us, is of far more importance. Thank you!
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Review from Diane W (Daughter of Resident) published on 19 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother came to Carleton house in June 2024
She settled in well and have seen a marked improvement in her overall health and condition
The staff are lovely and kind and always appear happy and helpful
Would always recommend this home
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Review from Karen K (Daughter of Resident) published on 19 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both my parents have been resident at Carlton House, although mum has now been able to move into housing with care, so I have plenty of experience over the past few years. Dad is currently there and has been looked after by Adele and her wonderful team since late 2019. I can honestly say that the staff
are wonderful- not only the care staff but the cleaners and kitchen staff too. Dad can be a little difficult at times due to his illness and I know he's always treated with kindness and respect and is safe. The house and the gardens are lovely too. I really couldn't be happier to know he's being cared for there.
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Review from Karen S (Daughter of Resident) published on 19 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother and I can't thank Adele and her amazing team enough, It has been a difficult transition for my mother but the caring staff have been on hand to make this journey as easy as possible. We are so happy with how things are going, mums room is lovely and always kept clean and tidy. Mum is always
presented well with fresh clothes and the staff get her to be as mobile as possible during the day. She has mentioned that she feels safe and the staff look after and treat her well. We are happy to recommend Carleton House for your loved ones, for us it has been a lifeline knowing that mum is looked after and care for 24 hrs a day.
A huge thank you to all staff you are brilliant,
Reply from Ben Jourdan, Director at Carleton House Care HomeHi Karen, thank you so much for taking the time to provide a review, we are delighted to hear how happy you are with all aspect of care here at Carleton House. Ensuring a smooth transition into care is paramount and we are glad that this journey has been as smooth as possible for your mother and all your family. Best wishes from all the team.
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Review from Dionne H (Daughter of Resident) published on 11 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum is looked after as if she is family, which is very important to us. I find all the staff kind, friendly and caring. Nothing is too much trouble.
Carleton House is a second home for me too, I feel welcome, supported and relaxed to stay with my mum at anytime of the day. Home from home for both
of us xx
Reply from Ben Jourdan, Director at Carleton House Care HomeGood morning Dionne, thank you so much for your kind words around the care your mother receives and the home in general - this means a huge amount to us and is greatly appreciated. Best wishes from all the team at Carleton House.
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Review from Sue S (Daughter of Resident) published on 26 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been cared for at Carleton House Care Home for around 7 years. We feel she is well looked after by friendly and approachable staff. The house provides a warm and welcoming environment for residents and their visitors. Thank you!
Reply from Ben Jourdan, Director at Carleton House Care HomeGood morning, thank you for your kind words about Carleton House and the brilliant team there. It is great to hear how happy you are with your mother's care. Best wishes, Director and all the team at Carleton House.
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Review from R P (Daughter of Resident) published on 22 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The home is lovely and decorated to give the place a homely feel. The staff are absolutely amazing and very helpful. I really appreciate what they do for my dad. The food is absolutely amazing and always home-cooked.
Reply from Ben Jourdan, Director at Carleton House Care HomeGood evening, thank you for your lovely review. We are so pleased to hear how happy both you and your dad are with Carleton House. Best wishes from Director and all the team at Carleton House.
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Review from Siobhan A (Daughter of Resident) published on 13 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was a senior GP covering a particular area so have worked with most of the care homes in the area. All our staff loved Carleton House more than any other. Our nursing team used to say they had booked their places there!
When my mum needed care Carleton House was the obvious choice. The manager has
been fantastic and visited Mum in the hospital to assess her and together with her team have made Mum feel loved and cared for. Nothing is too much trouble. I feel they have got to know her as an individual and personalised her care. The whole team from managers, carers, cleaners, kitchen staff and laundry staff just go above and beyond.
I know from visiting dozens of care homes in my job that grander-looking homes do not mean better care. It's the kindness of the staff that makes this place perfect.
Reply from Ben Jourdan, Director at Carleton House Care HomeGood morning Siobhan,
Thank you so much for your kind words and brilliant review of Carleton House and its fantastic team. It's great to hear how happy you and your mother are with the home.
Best wishes from the director and all the team at Carleton House.
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Review from S S (Daughter of Resident) published on 12 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Carleton House is a very welcoming home set in beautiful surroundings. My mother has been a resident in Carleton House since July 2021. The staff provide excellent personal and social care. They are dedicated, caring and supportive of both my mother and our family. The care team keeps us updated about
all aspects of her care. My mother always speaks highly about the quality of the food and the care she receives. As a family we are extremely happy with all aspects of her care and the activities provided by the staff at Carleton House.
Thank you all so much.
Reply from Ben Jourdan, Director at Carleton House Care HomeGood morning Sarah,
Thank you for taking the time to review Carleton House and for sharing how positively you view the home and its team. It is great to hear just how happy both you and your mother are with the home, the care provided and what is on offer.
Best wishes from the Director and all the team.
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Review from Merilyn W (Daughter of Resident) published on 6 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
A lovely family run home, it was very hard for me to put my mum into a care home, but within a few days I was able to sleep again at night. Everyone at Carleton House is friendly, supporting not only your loved one, but the family as well. The home is like one large family, the food is amazing, always
smells so good when I visit mum, and always very good quality. Always plenty of activities within the home, and lovely gardens to sit in, in the summer. Decoration and cleanliness within the home is of a very high standard, I would recommend Carleton House to anyone looking to get help with their loved one.
Reply from Ben Jourdan, Director at Carleton House Care HomeGood morning Merilyn,

Thank you for your brilliant feedback and ongoing support for Carleton House. It is great to hear how happy your are with the home.

Best wishes,

Ben and all the team at Carleton House
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Review from David W (Son of Resident) published on 5 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My parents moved to Carleton House in July 2023 when my dad was no longer able to look after my mum after living in their house for 65 years. They share a joint room in the home. The transition was difficult for them but the personal care and attention shown by the management and caring staff have been
fantastic in helping them to settle.
As the home is small the carers are able to bond with the residents which gives the home a family feel and a personal touch.
There are lots of entertainments provided that the residents can join in with if they wish to help stimulate and pass the time. We have attended the summer BBQ, fireworks display and Christmas pantomime at the home which have been brilliantly organised.
I would like to thank all the staff for the care and attention they provide for my parents and wish them all the best for the future.
Reply from Ben Jourdan, Director at Carleton House Care HomeGood morning David, thank you for taking the time to review Carleton House. We are very grateful for your brilliant feedback and to hear how happy you are with the home and staff at Carleton House. Best wishes, the director and all the team.
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Review from Margaretha K (Daughter of Resident) published on 5 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Carleton House since June 2023. She has been very well cared for and her diverse needs are invariably accommodated, carers have been kind and supportive to her and she loves the food. All the staff chat with her and recently she has told me ‘she feels happy’. There is
nothing more one can wish for when making this difficult decision that someone needs more care.
There is always a warm welcome for whoever visits.
Thank you.
Reply from Ben Jourdan, Director at Carleton House Care HomeGood morning Margaretha, thank you so much for your kind words. We are so pleased to hear how happy you are with Carleton House. Best wishes, the director and all the team.
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Review from Julie H (Niece of Resident) published on 14 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't speak highly enough of Carleton House Care Home and its dedicated and caring team. My dear aunt moved there in November 2021. She was living with dementia and totally unable to care for herself. Finding such a caring, personalised home for her gave me such peace of mind.
From being very withdrawn
and resistant to care, I saw my lovely aunt truly blossom in their care. She loved chatting with the carers and staff and could again interact with people with confidence and happiness. She thrived under their patience and good humour too. She was always clean and dignified and given time, including quiet time when needed. They simply took time to talk to her and go the extra mile in remembering all her little ways. To see her face light up was so moving. I visited her weekly and treasure that time during her final months.
When my dear aunt reached the end of her life, the care she received from the staff was personal, gentle and exemplary. Thank you all so much.
Reply from Ben Jourdan, Director at Carleton House Care HomeThank you so much for your incredibly kind words. It is so encouraging to hear just how happy your aunt and yourself were with Carleton House. Best wishes from Ben and all the team.
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Review from Alan B (Son of Resident) published on 14 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was a resident in Carleton House Care Home from October 2021 until April 2023 and from the very first pre-assessment visit to his end-of-life care, I could not thank everyone enough for the care and support they gave him and our family on our visits during this time.
It helped all of us to
know that whatever situation arose at any time, day or night, there was always someone there that could help.
All the staff were friendly and helpful and, when required, contacted us with updates during his stay.
It was the most difficult decision to have to place him into care but, thanks to all at Carleton House, the correct one.
Thank you all once again.
Reply from Ben Jourdan, Director at Carleton House Care HomeThank you for your kind words, we are so pleased that both your father, along with you and your family, had a really positive experience. Best wishes from Ben and all the Carleton House team.
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Review from C N (Daughter of Resident) published on 19 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff, from care to kitchen and cleaning staff, are happy to talk when you go in and care staff go the extra mile to keep residents happy and well looked after. The activity coordinator really works hard to do things with residents. I myself worked in social care for thirty years until I retired
with ill health and know what is expected of staff and they really do live up to a high standard all the time. I am really very happy.
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Current Review Score: 9.5 (9.506)

Overview of Review Score

The Review Score of 9.5 (9.506) out of 10 for Carleton House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.756 for Carleton House Care Home is calculated as follows: ( (96 Excellents x 5) + (17 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 119 Ratings = 4.756
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.75 Points relating to the number of positive Reviews for Carleton House Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 = 3.75
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 27 registered maximum number of service users is 5.4, which has been reached with 10 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Feb 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 01 Jun 2026

Residential permanent, short term and rolling respite available.

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Carleton House Care Home

What types of Care is Carleton House Care Home registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Carleton House Care Home have?

There are 23 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Carleton House Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Carleton House Care Home to the centre of Norwich?

5.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Carleton House Care Home to verify any information. View our terms and conditions. Carleton House Care Home has an Enhanced Service - more info.