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Carleton House Care Home

Rectory Road, East Carleton, Norwich, Norfolk NR14 8HT
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Carleton House Care Home, Norwich
Carleton House Care Home, Norwich
Carleton House Care Home, Norwich

Carleton House is a family owned care home for the elderly set in generous grounds and overlooking the beautiful Norfolk countryside. With dedicated, highly trained, care staff it offers professional and person-centred care.

Offering a wide range of home cooked meals, a visiting hairdresser and chiropodist, varied activities programme and in-house laundry facilities, it is a charming home that welcomes visitors at any time.

Care Provided by Carleton House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 27 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,250From £1,250
Residential Dementia CareFrom £1,250From £1,250

This includes your room which , all of your personal care from our Care Team, all catering needs, housekeeping facilities, laundry, hospitality, activities. Newspaper delivery, hairdressing and chiropody are not included.

Contact Carleton House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Adele Skeet(Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (23)
  • Couples/Companion Rooms (2)
  • Single Rooms with ensuite Wet Room (2)

Parking

  • Free parking on-site

Carleton House Care Home Reviews (38)

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9.6

Carleton House Care Home has a Review Score of 9.6 (9.576) out of 10, based on 12 reviews in the last 2 years. Over all time Carleton House Care Home has 38 reviews.

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Showing 38 reviews matching selected criteria
Review from Alan B (Son of Resident) published on 14 June 2023 Submitted via Website
Overall Experience
My father was a resident in Carleton House Care Home from October 2021 until April 2023 and from the very first pre-assessment visit to his end-of-life care, I could not thank everyone enough for the care and support they gave him and our family on our visits during this time.
It helped all of us to know that whatever situation arose at any time, day or night, there was always someone there that could help.
All the staff were friendly and helpful and, when required, contacted us with updates during his stay.
It was the most difficult decision to have to place him into care but, thanks to all at Carleton House, the correct one.

Thank you all once again.

Reply from Ben Jourdan, Director at Carleton House Care Home

Thank you for your kind words, we are so pleased that both your father, along with you and your family, had a really positive experience. Best wishes from Ben and all the Carleton House team.

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Review from C N (Daughter of Resident) published on 19 April 2023 Submitted via Postal Card
Overall Experience

The staff, from care to kitchen and cleaning staff, are happy to talk when you go in and care staff go the extra mile to keep residents happy and well looked after. The activity coordinator really works hard to do things with residents. I myself worked in social care for thirty years until I retired with ill health and know what is expected of staff and they really do live up to a high standard all the time. I am really very happy.

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Review from Ruth N (Daughter of Resident) published on 11 October 2021 Submitted via Website
Overall Experience

Mum went into Carleton House Care Home permanently in March of this year. She was very unsettled at first and was angry and upset at times and could be a challenge, but the staff were always kind and patient with her. She is strong-willed and it has taken some time but she now thinks of it as home. She said today when I went to see her how she liked being there and how nice the staff are to her. To most of us, having our loved ones content is the most important thing as it is the hardest thing I have ever done, trusting someone else to look after my much-loved mum. Thank you to all the staff at Carleton House.

Reply from Ben Jourdan, Director at Carleton House Care Home

Good morning, thank you for taking the time to review Carleton House. It's great to hear how happy both you and your mother are. Best wishes - Ben and all the team

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Review from Angie C (Daughter of Resident) published on 2 February 2021 Submitted via Website
Overall Experience

I cannot praise or thank the staff enough at Carleton House. Our mum moved into the home on 13th November 2020 having had a severe stroke at the end of July 2020. From day one Mum was made to feel welcome and at home. Everyone at the home has made sure that Mum is well cared for, the food is excellent, everyone is happy, and Mum has improved no end. They make her feel as if she is part of a big family, where everyone cares about everyone, and now calls it home.

All we want is for Mum to be happy, we were concerned when Mum made the decision to go into a care home, but our concerns were soon put aside. It does not matter when we call the home, the phone is always answered by someone who is cheerful and polite. They cannot do enough for Mum or us. We would, and have, recommended the home to others, in fact, if there were 2 spare beds my brother and I would move in tomorrow! Well done and thank you to all at Carleton House, keep up the brilliant work you do, we are so grateful. Thank you all.

Reply from Ben Jourdan, Director at Carleton House Care Home

Thank you so much for taking the time to review our home and for your incredibly kind words. It's lovely to hear how happy your mother and all your family are with Carleton House. Best wishes from Ben and all the team at Carleton House.

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Review from Aimee B (Granddaughter of Resident) published on 23 November 2020 Submitted via Website
Overall Experience
Carleton House provided truly wonderful care for my grandmother and she absolutely loved her time in the home. The atmosphere was always so lovely and there is a really warm, community feel amongst all of the residents.
The management team have made such a fantastic effort to make the residents feel safe and well looked after by the carers. Nothing is too much for the management team and they go above and beyond their duty to make sure the residents and carers enjoy every single day!
I always remember Christmas being a really special time in particular, with the decorations, music, wonderful food and opening arms to guests of the residents.

The grounds are also beautiful with lots of open space and lovely views!

Reply from Ben Jourdan, Director at Carleton House Care Home

Good morning, thank you for taking the time to review Carleton House and for your incredibly positive and complimentary feedback. We are so pleased with how happy you have been with the home. Best wishes from Ben and all the team at Carleton House.

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Review from John L (Husband of Resident) published on 19 November 2020 Submitted via Website
Overall Experience

My wife, who is awaiting knee replacement surgery, is living at Carlton House because I can not look after her due to my two recent cancer operations. My wife and I together with my daughter, know that she is being well looked after. Before the "Coronavirus" I was allowed to join her in the Dining Room several times and had a meal with her which I enjoyed. We did have a small problem some months ago but after a chat with the Manager, it was resolved immediately. We are all very happy with the way my wife is cared for and have complete confidence in all of the staff.

Reply from Ben Jourdan, Director at Carleton House Care Home
Good morning, Thank you for taking the time to review Carleton House and for your kind words of appreciation.

Best wishes from Ben and all the team.

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Review from Judith H (Daughter of Resident) published on 16 November 2020 Submitted via Website
Overall Experience

My mother has been a resident in Carleton House since March 2017, following hospitalisation of her husband, who died later in the same year. She has Alzheimer's dementia which has gradually worsened to the point that she is now bed-bound and receives palliative care. I live in France and can only visit occasionally, and not at all since the outbreak of the Covid 19 pandemic. I telephone on a near-weekly basis and am always received with friendliness, courtesy and full information as to my mothers' state of health and ongoing care. During previous actual visits, I have always been impressed by the professionalism, courtesy and friendliness of all staff. I commend them all on the care and attention they give to my mother on a daily basis. I cannot praise them highly enough, most especially for their selfless care of residents during this awful pandemic.

Reply from Ben Jourdan, Director at Carleton House Care Home
Good morning, thank you so much for your kind, thoughtful and positive comments about Carleton House and the care being provided to your mother since she has been here.

Best wishes from all the team at Carleton House.

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Review from John M (Son of Resident) published on 13 November 2020 Submitted via Website
Overall Experience

My dad has been at Carlton House since March 2020. I have been very happy with the care provided, he has settled in and now thinks of Carlton House as his home. The staff are kind and sympathetic to his needs.

Reply from Ben Jourdan, Director at Carleton House Care Home

Thank you for taking the time to review the home and for your kind words. We are glad your dad has settled in so well and considers Carleton House his home. With thanks, all the team at Carleton House.

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Review from Sue S (Daughter of Resident) published on 12 November 2020 Submitted via Website
Overall Experience

Our dad was a resident at Carleton House for nearly two years and we were very pleased with the care and medical treatment he received from the management and staff during this time. The home was always clean, well presented, friendly and had a real homely atmosphere. We would not hesitate in recommending Carleton House.

Reply from Ben Jourdan, Director at Carleton House Care Home

Thank you so much for your review and your kind words about Carleton House. We are really happy to hear how pleased you were with the home. Best wishes from all the team at Carleton House.

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Review from Michael H (Son of Resident) published on 12 November 2020 Submitted via Website
Overall Experience

Due to the current circumstances, we have been unable to see Mum since March 2020. She is completely bedridden (Mum has been under palliative care since November 2019). On all occasions when visiting, there has been a warm, welcoming greeting from staff and I have been able to see Mum either in her room (or in the lounge/conservatory prior to being bedridden). Because of Mum's advance state of dementia, the care staff are very friendly and easy to talk to and give me all the information I ask for on her situation, care, medication and demeanour. Compared to other care homes I have visited recently the staff are very caring and look after Mum in all respects. I would thoroughly recommend Carleton House as a care home.

Reply from Ben Jourdan, Director at Carleton House Care Home

Thank you for taking the time to review us. We are happy to hear how pleased you have been with the home, the staff and level of care your mother has been receiving. Best wishes from all the team at Carleton House.

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Review from J M (Daughter of Resident) published on 11 November 2020 Submitted via Website
Overall Experience

In this strange new world we now live in, I feel Carleton House has dealt with the rules and regulations well. Being able to see our relatives is most important to them and us. Staff always cheerful and helpful.

Reply from Ben Jourdan, Director at Carleton House Care Home

Thank you for your kind review of Carleton House. We are grateful for your support and appreciation, particularly during this difficult time. All the team at Carleton House.

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Review from Helen (Daughter of Resident) published on 11 November 2020 Submitted via Website
Overall Experience

The wonderful staff are so kind and caring with my mum who suffers from dementia. They are always smiling and very friendly towards us and never mind how many time we call them or request a visit. The house itself is lovely and inviting and the gardens are beautiful and my mum is really happy there.

Reply from Ben Jourdan, Director at Carleton House Care Home

Thank you so much for taking the time to review us and for your kind and thoughtful words. We are very pleased to hear how happy you are with Carleton House. All the team at Carleton House.

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Review from April D (Daughter of Resident) published on 10 November 2020 Submitted via Website
Overall Experience

Having had the experience of an unpleasant care home in the past, we were very cautious about finding the right forever home for my mum. Mum had complex medical and dementia-related issues which we were assured would be taken into account. As others have said, nothing was too much trouble, communication from staff was excellent and for the first time in nearly five years, I could start to relax and live my life again (mum previously lived with us 24/7) knowing that someone was always there for her when she needed them. Although mum has recently passed on, I can honestly say that her move to Carleton House, when it was no longer possible to care for her at home, was the best decision we had made in a long time. It is a real home from home, each person is treated with dignity and respect with a little humour thrown in where appropriate to brighten their days. I can’t recommend highly enough.

Reply from Ben Jourdan, Director at Carleton House Care Home

Thank you so much for your kind words. We are so glad that you were able to relax safe in the knowledge that your mother was being cared for and that you were happy with the home. She is very much missed. All the team at Carleton House.

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Review from Gordon P (Relative of Resident) published on 11 September 2020 Submitted via Website
Overall Experience

My partner's cousin has been a resident at Carlton House since May and is a changed man, he looks ten years younger. He is getting good meals and being well cared for, he's really happy and made friends, his medical problems have now been sorted by local doctors. The manager and her staff are wonderful and caring people, nothing is too much trouble. Can thoroughly recommend it to anyone.

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Review from Patricia S (Friend of Resident) published on 3 April 2019 Submitted via Postal Card
Overall Experience

This care home is exceptional, nothing is too much trouble for the staff and there is a lovely atmosphere. Everyone is treated with dignity and the care and support is very strong. The rooms are light and airy and there is lots to do for the clients. I would be happy to be there, as would friends.

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Review from C W (Son of Resident) published on 10 April 2018 Submitted via Postal Card
Overall Experience

Dad spent his final months at Carleton House Care Home and he was well looked after. Friendly staff who know what they were doing and a pleasant, approachable manageress, they helped make a difficult time as good as it could possibly be. Only one complaint was, forgot to stop direct debit payment after dad had died and money was taken out after his death. Soon rectified but this should not happen.

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Review from Lucy (Granddaughter of Resident) published on 6 March 2018 Submitted via Website
Overall Experience
Settling into a care home can be a very difficult time for any individual. Carleton House have supported both nanny and my family with this difficult transition offering just the right level of support when it's needed the most.
The homes manager and staff promote a homely and welcome feel providing activities to suit a range of tastes.
The meals cater for all and there are always alternatives if you don't like what's on the day's menus.

A great home who always want to achieve the best for their residents.

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Review from P G (Friend of Resident) published on 14 July 2017 Submitted via Postal Card
Overall Experience

What a really pleasant house. Clean, well maintained with fine facilities for residents. Staff are so kind and caring. A happy place in which to care for anyone with various needs. Well done!!

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 01 February 2020
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 08 July 2026

Residential permanent, short term and rolling respite available.

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