Carleton House Care Home

Rectory Road, East Carleton, Norwich NR14 8HT
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9.7 27 Reviews
  • Carleton House Care Home, Norwich
Carleton House is a family owned care home for the elderly set in generous grounds and overlooking the beautiful Norfolk countryside. With dedicated, highly trained, care staff it offers professional and person-centred care.

Offering a wide range of home cooked meals, a visiting hairdresser and chiropodist, varied activities programme and in-house laundry facilities, it is a charming home that welcomes visitors at any time.
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Care Provided

Type of Service

    Residential Home
  • For a maximum of 27 Service Users

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Other Care Provided

  • Palliative / End of Life Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

This includes your room which , all of your personal care from our Care Team, all catering needs, housekeeping facilities, laundry, hospitality, activities. Newspaper delivery, hairdressing and chiropody are not included.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up

Good to Know

Person in charge

  • Adele Skeet (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (23)
  • Couples/Companion Rooms (2)

Carleton House Care Home Reviews (27)

9.7

Carleton House Care Home has a Review Score of 9.7 (9.651) out of 10, based on 7 reviews in the last 2 years.
Over all time Carleton House Care Home has 27 reviews.

Overall Experience
  • 25
  • 2
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Date Published
  • 27
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  • 7
  • 20
Reviewer Connection to Carleton House Care Home
  • 14
  • 6
  • 2
  • 2
  • 1
  • 1
  • 1
Total of 27, showing 21-27
Review from Helen (Daughter of Resident) published on 11 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The wonderful staff are so kind and caring with my mum who suffers from dementia. They are always smiling and very friendly towards us and never mind how many time we call them or request a visit. The house itself is lovely and inviting and the gardens are beautiful and my mum is really happy there.
Reply from Ben Jourdan, Director at Carleton House Care Home

Thank you so much for taking the time to review us and for your kind and thoughtful words. We are very pleased to hear how happy you are with Carleton House. All the team at Carleton House.

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Review from April D (Daughter of Resident) published on 10 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having had the experience of an unpleasant care home in the past, we were very cautious about finding the right forever home for my mum. Mum had complex medical and dementia-related issues which we were assured would be taken into account. As others have said, nothing was too much trouble, communication
from staff was excellent and for the first time in nearly five years, I could start to relax and live my life again (mum previously lived with us 24/7) knowing that someone was always there for her when she needed them. Although mum has recently passed on, I can honestly say that her move to Carleton House, when it was no longer possible to care for her at home, was the best decision we had made in a long time. It is a real home from home, each person is treated with dignity and respect with a little humour thrown in where appropriate to brighten their days. I can’t recommend highly enough.
Reply from Ben Jourdan, Director at Carleton House Care Home

Thank you so much for your kind words. We are so glad that you were able to relax safe in the knowledge that your mother was being cared for and that you were happy with the home. She is very much missed. All the team at Carleton House.

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Review from Gordon P (Relative of Resident) published on 11 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My partner's cousin has been a resident at Carlton House since May and is a changed man, he looks ten years younger. He is getting good meals and being well cared for, he's really happy and made friends, his medical problems have now been sorted by local doctors. The manager and her staff are wonderful
and caring people, nothing is too much trouble. Can thoroughly recommend it to anyone.
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Review from Patricia S (Friend of Resident) published on 3 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This care home is exceptional, nothing is too much trouble for the staff and there is a lovely atmosphere. Everyone is treated with dignity and the care and support is very strong. The rooms are light and airy and there is lots to do for the clients. I would be happy to be there, as would friends.
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Review from C W (Son of Resident) published on 10 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Dad spent his final months at Carleton House Care Home and he was well looked after. Friendly staff who know what they were doing and a pleasant, approachable manageress, they helped make a difficult time as good as it could possibly be. Only one complaint was, forgot to stop direct debit payment after
dad had died and money was taken out after his death. Soon rectified but this should not happen.
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Review from Lucy (Granddaughter of Resident) published on 6 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Settling into a care home can be a very difficult time for any individual. Carleton House have supported both nanny and my family with this difficult transition offering just the right level of support when it's needed the most.
The homes manager and staff promote a homely and welcome feel providing
activities to suit a range of tastes.
The meals cater for all and there are always alternatives if you don't like what's on the day's menus.
A great home who always want to achieve the best for their residents.
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Review from P G (Friend of Resident) published on 14 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What a really pleasant house. Clean, well maintained with fine facilities for residents. Staff are so kind and caring. A happy place in which to care for anyone with various needs. Well done!!
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Current Review Score: 9.7 (9.651)

Overview of Review Score

The Review Score of 9.7 (9.651) out of 10 for Carleton House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 7 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.951 for Carleton House Care Home is calculated as follows: ( (78 Excellents x 5) + (4 Goods x 4) ) ÷ 82 Ratings = 4.951
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.7 Points relating to the number of positive Reviews for Carleton House Care Home is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 27 registered maximum number of service users is 5.4, which has been reached with 7 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Feb 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

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