Carleton House Care Home

Thank you all once again.

The staff, from care to kitchen and cleaning staff, are happy to talk when you go in and care staff go the extra mile to keep residents happy and well looked after. The activity coordinator really works hard to do things with residents. I myself worked in social care for thirty years until I retired with ill health and know what is expected of staff and they really do live up to a high standard all the time. I am really very happy.

Mum went into Carleton House Care Home permanently in March of this year. She was very unsettled at first and was angry and upset at times and could be a challenge, but the staff were always kind and patient with her. She is strong-willed and it has taken some time but she now thinks of it as home. She said today when I went to see her how she liked being there and how nice the staff are to her. To most of us, having our loved ones content is the most important thing as it is the hardest thing I have ever done, trusting someone else to look after my much-loved mum. Thank you to all the staff at Carleton House.

I cannot praise or thank the staff enough at Carleton House. Our mum moved into the home on 13th November 2020 having had a severe stroke at the end of July 2020. From day one Mum was made to feel welcome and at home. Everyone at the home has made sure that Mum is well cared for, the food is excellent, everyone is happy, and Mum has improved no end. They make her feel as if she is part of a big family, where everyone cares about everyone, and now calls it home.

All we want is for Mum to be happy, we were concerned when Mum made the decision to go into a care home, but our concerns were soon put aside. It does not matter when we call the home, the phone is always answered by someone who is cheerful and polite. They cannot do enough for Mum or us. We would, and have, recommended the home to others, in fact, if there were 2 spare beds my brother and I would move in tomorrow! Well done and thank you to all at Carleton House, keep up the brilliant work you do, we are so grateful. Thank you all.

The grounds are also beautiful with lots of open space and lovely views!

My wife, who is awaiting knee replacement surgery, is living at Carlton House because I can not look after her due to my two recent cancer operations. My wife and I together with my daughter, know that she is being well looked after. Before the "Coronavirus" I was allowed to join her in the Dining Room several times and had a meal with her which I enjoyed. We did have a small problem some months ago but after a chat with the Manager, it was resolved immediately. We are all very happy with the way my wife is cared for and have complete confidence in all of the staff.

My mother has been a resident in Carleton House since March 2017, following hospitalisation of her husband, who died later in the same year. She has Alzheimer's dementia which has gradually worsened to the point that she is now bed-bound and receives palliative care. I live in France and can only visit occasionally, and not at all since the outbreak of the Covid 19 pandemic. I telephone on a near-weekly basis and am always received with friendliness, courtesy and full information as to my mothers' state of health and ongoing care. During previous actual visits, I have always been impressed by the professionalism, courtesy and friendliness of all staff. I commend them all on the care and attention they give to my mother on a daily basis. I cannot praise them highly enough, most especially for their selfless care of residents during this awful pandemic.

My dad has been at Carlton House since March 2020. I have been very happy with the care provided, he has settled in and now thinks of Carlton House as his home. The staff are kind and sympathetic to his needs.

Our dad was a resident at Carleton House for nearly two years and we were very pleased with the care and medical treatment he received from the management and staff during this time. The home was always clean, well presented, friendly and had a real homely atmosphere. We would not hesitate in recommending Carleton House.

Due to the current circumstances, we have been unable to see Mum since March 2020. She is completely bedridden (Mum has been under palliative care since November 2019). On all occasions when visiting, there has been a warm, welcoming greeting from staff and I have been able to see Mum either in her room (or in the lounge/conservatory prior to being bedridden). Because of Mum's advance state of dementia, the care staff are very friendly and easy to talk to and give me all the information I ask for on her situation, care, medication and demeanour. Compared to other care homes I have visited recently the staff are very caring and look after Mum in all respects. I would thoroughly recommend Carleton House as a care home.

In this strange new world we now live in, I feel Carleton House has dealt with the rules and regulations well. Being able to see our relatives is most important to them and us. Staff always cheerful and helpful.

The wonderful staff are so kind and caring with my mum who suffers from dementia. They are always smiling and very friendly towards us and never mind how many time we call them or request a visit. The house itself is lovely and inviting and the gardens are beautiful and my mum is really happy there.

Having had the experience of an unpleasant care home in the past, we were very cautious about finding the right forever home for my mum. Mum had complex medical and dementia-related issues which we were assured would be taken into account. As others have said, nothing was too much trouble, communication from staff was excellent and for the first time in nearly five years, I could start to relax and live my life again (mum previously lived with us 24/7) knowing that someone was always there for her when she needed them. Although mum has recently passed on, I can honestly say that her move to Carleton House, when it was no longer possible to care for her at home, was the best decision we had made in a long time. It is a real home from home, each person is treated with dignity and respect with a little humour thrown in where appropriate to brighten their days. I can’t recommend highly enough.

My partner's cousin has been a resident at Carlton House since May and is a changed man, he looks ten years younger. He is getting good meals and being well cared for, he's really happy and made friends, his medical problems have now been sorted by local doctors. The manager and her staff are wonderful and caring people, nothing is too much trouble. Can thoroughly recommend it to anyone.

This care home is exceptional, nothing is too much trouble for the staff and there is a lovely atmosphere. Everyone is treated with dignity and the care and support is very strong. The rooms are light and airy and there is lots to do for the clients. I would be happy to be there, as would friends.

Dad spent his final months at Carleton House Care Home and he was well looked after. Friendly staff who know what they were doing and a pleasant, approachable manageress, they helped make a difficult time as good as it could possibly be. Only one complaint was, forgot to stop direct debit payment after dad had died and money was taken out after his death. Soon rectified but this should not happen.

A great home who always want to achieve the best for their residents.

What a really pleasant house. Clean, well maintained with fine facilities for residents. Staff are so kind and caring. A happy place in which to care for anyone with various needs. Well done!!