Thurleston Residential Home

Whitton Park, Thurleston Lane, Ipswich IP1 6TJ
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9.5 28 Reviews
  • Thurleston Residential Home, Ipswich
Thurleston Residential Home is a high quality care service set in the peace and tranquillity of a private park in Ipswich. They aim to provide an excellent standard of care, based on the individual needs of the resident whilst enabling them to remain as independent as possible.

Owners are proud to have a team of dedicated highly trained carers under the Care Manager providing 24 hour professional care in comfortable surroundings with dignity.

Meals are prepared by the Chef from fresh produce and presented to a high standard. A choice of main course menu is available at dinner and supper and they encourage the family to join the resident for meals.

All rooms are single, mostly with en-suite facility and are decorated and furnished to a high standard. All aspects of services are treated with the utmost importance including the social and dining environment, personal hobbies and lifestyle. They organise regular outing and entertainment for residents.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 37 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Convalescent Care
  • COPD/Pulmonary Disease
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1155 – £1320
  • Self-Funded Residential Dementia Care: £1155 – £1320
  • RESPITE Self-Funded Residential Care: £1155 – £1320
  • RESPITE Self-Funded Residential Dementia Care: £1155 – £1320

All fees are based on the care levels the residents require, we can offer specific packages for those more complex if required.


Respite rates for shorter periods of time are slightly higher due to the amount of admin required, the longer the respite stay the more cost effective it is.

These prices are only a guideline, please contact Thurleston Residential Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Rebecca Alcock (Care Manager)

Local Authority / Social Services

Admission Criteria

  • We respect all races and religion
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2012
  • Number of floors: 1

Room Information

  • Single Rooms (36)
  • Single Rooms with ensuite Wet Room (23)

Visiting

  • When arriving at the home , the reception area is to the right of the building. Visitors alert staff via the bell to allow access.

Parking

  • Visitors are requested not to block the parking area directly in front of the entrance to allow for professionals and emergency vehicles. Spaces to the front and the right hand side of the building.

Thurleston Residential Home Reviews (28)

Total of 28, showing 21-28
9.5

Thurleston Residential Home has a Review Score of 9.5 (9.484) out of 10, based on 16 reviews in the last 2 years. Over all time Thurleston Residential Home has 28 reviews.

Overall Experience

  • 16
  • 12
  • 0
  • 0
  • 0

Date Published

28
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6
16
12

Review from C W (Son of Resident) published on 1 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are very happy with the care and support provided to my mother.

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Review from Brenda C (Partner of Resident) published on 9 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It is not the most smartest home I've visited. But it is the most friendly, homely and caring.

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Review from Jeannette S (Daughter of Resident) published on 14 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found staff to be helpful and polite. Mum is treated with respect at all times. Mum is happy and to me, that means an awful lot. I wouldn't hesitate to recommend Thurleston Residential Home to anybody.

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Review from Deborah C (Daughter of Resident) published on 14 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Thurleston Residential Home provides good value for money. My mother has been a resident for nearly three years, she has dementia and the highest praise I can give is that she is brighter and happier since she has been here. Mum is always treated with respect and dignity. Thurleston Residential Home
does not try to be a 4-star hotel like some homes, but the warmth and care the residents are shown by staff is superb. The activities programme is now excellent too.

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Review from Shiela S (Wife of Resident) assisted by family/friend published on 14 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have no complaints whatsoever. Treated with great care and with kindness by everyone. Room cleaned regularly and meals were appetising. Very friendly staff and I look forward to returning.

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Review from Celia D (Daughter of Resident) published on 2 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was placed at Thurleston home after leaving hospital following a mild stroke. Mum has always kept herself to herself, found making friends hard and a very private independent lady. At over 90 this was a huge change for her and a huge worry to the family. With the support, kindness and care
of the staff at Thurleston. Mum has settled in remarkably well, better than we could ever hoped. The family and myself cannot thank the staff enough for this and will always be grateful to them.

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Review from Sue (Daughter of Resident) published on 15 July 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The care and support that Mum receives at Thurleston, is second to none. The Manager, her Deputy and senior staff demonstrate excellent leadership and are clearly very passionate in their responsibilities. All of the carers, catering and domestic staff, treat Mum with respect and empathy, and are always
friendly, courteous and helpful.


Mum has lived at Thurleston for nigh on 7 years and is happy and content. She has a very pleasant, sunny room which overlooks open fields and which allows her to indulge her love of watching the birds, with the occasional squirrel visiting for good measure.


We know Mum is being well cared for by all the staff at Thurleston and we appreciate this very much.

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Review from D M (Friend of Resident) published on 20 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All management, staff, gardener etc. are all very well organised. Very helpful. All first class service all round. Not forgetting the kitchen staff and chefs. Well done to you all.

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Current Review Score: 9.5 (9.484)

Overview of Review Score

The Review Score of 9.5 (9.484) out of 10 for Thurleston Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.484 for Thurleston Residential Home is calculated as follows: ( (103 Excellents x 5) + (71 Goods x 4) + (11 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 186 Ratings = 4.484

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Thurleston Residential Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 37 registered maximum number of service users is 7.4, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Mar 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (0)

Meet the Team (1)

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Rebecca Alcock

Job Title: Care Home Manager

Joined: 2023

I have worked in social care for 24 years in a range of services including, learning disability, mental health services, young adults with challenging needs, substance misuse, training, assessment, compliance management, care home management, and domically management. Through these years I have learnt a lot about myself, learnt new skills and gained and built on my knowledge.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Thurleston Residential Home to verify any information. View our terms and conditions. Thurleston Residential Home has an Enhanced Service - more info.