St Phillip & St James

9/10 Priory Road, Keynsham, Bristol BS31 2BX

St Phillip & St James, Bristol, Bath & North East Somerset
St Phillip & St James, Bristol, Bath & North East Somerset
St Phillip & St James, Bristol, Bath & North East Somerset

St Philips is a friendly, family-run care home located in Keynsham, offering exceptional residential care.

St Philips care home provides residents with high quality, tailored care and support and offers 32 en-suite bedrooms. Carers encourage residents to bring their important personal items. The home has an open visiting policy for family and friends.

St Philips has an attractive garden, comfortable lounge and snug conservatory and prides itself on its good food, freshly prepared by in-house cooks.

St Philips was started in 1987 by the Clarke family who continue to own and manage the home. Trained staff provide all care, laundry, cleaning and cooking and a range of activities and outings. The home works closely with local councils and is fully registered with the Care Quality Commission.

The home is near to the high street, and its good range of shops, churches, community facilities, town park and railway station.

Owner: SS Philip & James Retirement Home Ltd

Person in charge: P Clarke (Owner/Manager)

Local Authority / Social Services: Bath and North East Somerset Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 32 Service Users

Registered Care Categories*: Old Age

Admission Information: Ages 65+.

Single Rooms: 32

Rooms with ensuite WC: 32

Weekly Charges Guide: Personal Care Single £625 – £730 (These prices are only a guideline, please contact St Phillip & St James to find out the exact price for your requirements.)

Facilities & Services: Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Gardens for residents • Television point in own room

Parking:

A car park with 11 spaces is available onsite.

Latest Care Quality Commission* Report on St Phillip & St James: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.1 St Phillip & St James has a Review Score of 8.1 (8.073)

The Review Score of 8.1 (maximum of 10) for St Phillip & St James is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 3 Reviews over all time. This Average Rating is also the rating value for St Phillip & St James in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.2 out of 5 from 1 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.917 for St Phillip & St James is calculated as follows: ( (33 Excellents x 5) + (3 Goods x 4) ) ÷ 36 Ratings = 4.917

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.156 Points relating to the number of positive Reviews for St Phillip & St James is based on 1 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 = 3

    2. Target of 6.4 positive Reviews (32 registered maximum number of service users ÷ 5). 1 Reviews ÷ 6.4 Target = 0.156

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    3
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend St Phillip & St James?

  • Extremely LIKELY
    3
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to St Phillip & St James

  • Daughter of Resident/Service User
    2
  • Son of Resident/Service User
    1

They looked after my dad with care, compassion, cheerful personalities and they never did this as a job but with caring natures and a want to help people. Nothing too much trouble and my dad loved his time there albeit too brief.

He always said it is the next best thing to heaven - praise indeed !!

Thank you to the manager and the staff.

How likely would you be to recommend St Phillip & St James? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother was resident in this care home for nearly two years. She had not been happy in her previous home but this one was a complete contrast. All her physical needs were catered for, her room and all the other facilities were kept constantly clean, and she was encouraged to join in all the activities and events which were provided. The staff in this home enabled my mother to enjoy her life not just because of the physical care, but because they gave her emotional stability. Whenever she was lonely or distressed they would sit with her and talk, or enable her to be with other residents to talk to.

My reason for recommending this home is not just because standards were met or exceeded, but because the care team there gave my mother so much extra. They managed successfully to look after her emotional needs as well as her physical requirements. On each occasion, I visited my mother told me how much she loved her carers.

How likely would you be to recommend St Phillip & St James? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

The best thing about this home that the people running it and the carers genuinely care for the residents. They listen, treat the residents with patience and dignity. It's the people that make the difference and from this perspective we could not have wished for better for mum.
Mum's room is in the new extension - her room is beautifully decorated and furnished, as is the dining room and lounge. The other thing we love about the home is the activities which are run most mornings - exercise, knit and natter, quiz, occasional trips out.
Following a fall, the home took my mum back the same day from hospital despite a broken pelvic bone. She could not have received better care, being assisted with exercises daily and recovering very quickly.

How likely would you be to recommend St Phillip & St James? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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