St Phillip & St James

We found St Philips & St James a real home from home. The bedroom was reconfigured to meet Mums needs for respite care. All the staff were extremely friendly, almost immediately all staff on duty came to welcome her & introduce themselves. They were attentive & respectful of her privacy & dignity at all times. Sadly it was winter, but ther appeared to be nice gardens for warmer parts of the year. The food was freshly prepared with a choice of options, the portions weren't large, but Mum was never hungry. A nice conservatory area where Mum could have friends to visit, and make themselves a drink. There was regular entertainment & activities although Mum didn't join in everything, and that wasn't a problem.

I visited Mum on numerous occasions over the 20 months she lived there (she passed away in May 25) and found the management and all female care team to be friendly, professional, open and caring. In fact they became our 'care home family '. She was looked after so well. She did have her feisty moments but was always treated with dignity, compassion and understanding. I wouldn't hesitate in recommending this care home to anyone.

Mum has been looked after in this care home for nearly a year. We have found all staff to be dedicated and kind at all times. Absolutely nothing is too much trouble. We are always greeted with a warm welcome and although mum, at 93, isn't the most pleasant person to be around at the best of times, this has never stopped anyone at St Phillip and St James being kind, helpful, yet professional each and every day. Our on-going thanks to all of them, they are the best. This care home goes above and beyond.

I have always found the home clean, tidy and well-run. There is an overriding caring attitude to everything they do. My Mother wouldn't want to be anywhere else.

I have visited my friend in this home twice since her recent admission. She has praised the care, kindness and good humour of the staff unreservedly. I understand that the home is staffed almost entirely but regular carers with very little use of agency staff, which itself indicates good quality care and management. My friend, while very much regrettably the need to be in care, feels that she couldn't be anywhere better. During my visits, the affection between them has been obvious, and I myself have been treated with courtesy and kindness.

A lovely family-run business with staff who really care about their resident's welfare. Unfortunately, my father-in-law now needs specialist dementia care, otherwise, we would have no hesitation in him staying for respite care again.

So I would like to thank each and every one of you (especially a certain someone), for the way you look out for her and help make her be the amazing woman she is.

My advice to anyone wanting to stay here is- Don’t get old and never complain about anything.

We are so glad that my mother was able to settle into this care home before the pandemic. She has very little memory and gets confused, and we were able to visit often while she settled in, which made lockdown much more bearable for us and for her. She has been treated with kindness and understanding, and we can see from her smile when staff talk to her that she is well cared for. It has made such a difference over the last two difficult years.

We cannot recommend this home enough.

Mum has been a resident at the home for 6-months. She has settled in well and enjoys the excellent, friendly, personal care given to her by the staff. She enjoys the ample food provided and the entertainment that is laid on. Her room is comfortable, light and of good size with ensuite toilet and shower facilities. The room and public spaces are kept very clean, tidy and fresh at all times. All the NHS recommended precautions against Coronavirus have been followed. My experience of dealing with the staff has been excellent. They are professional, always friendly, very helpful and willing to give advice. I would definitely recommend the home.

My mum has been a resident here since December 2020, and due to Covid restrictions, it has not always been possible to visit, apart from a pod visit, but I would like to say, that the home has always endeavoured to accommodate visits whenever possible and encouraged visits outside of the home when this was safe. All of the staff there are very caring and really go out of their way to make daily life in the home as pleasant as it can be. I am very happy with the care that Mum is receiving and have peace of mind that she is getting the best care possible. Thank you to all the staff, and would highly recommend this home for a loved one.

I cannot fault St Phillip & St James home for the excellent care and treatment my mother has received from the staff at this delightful residence. She has been there for about 4-years and is very happy, which is all we, as a family, can ask for. There is a happy and relaxed atmosphere in this lovely home, and there is plenty for the residents to do, well organised by the various staff members. I am just so thankful that Mum is in such a caring place, and I would recommend this home to anyone.

Quite quickly one realises that the ethos behind the home, the wonderful, thoughtful, caring and committed staff are its star qualities. I would certainly recommend St Philip & St James.

I recommend this home as a kind, caring place to be with committed staff.

The staff showed compassion from the outset. They made all the arrangements to assess and transport my mother directly from the rehabilitation unit where she was staying. My mother was understandably anxious and confused, but she has settled in, and this is now truly her home where she is surrounded by caring staff in a loving family environment, and she feels safe and secure, even though she is suffering from some memory loss. She adores her room with lovely views, a huge TV and her own telephone. She enjoys the activities they provide, often preferring to watch rather than join in. They also take her out for walks in the local area, which she loves. The staff have been fantastic in keeping the residents safe during the pandemic and have made every effort to keep us informed about changes in visits during this time. My mother is very content, and I look forward to her long and happy stay here.

It is a wonderful, caring home, and I have complete peace of mind that my mum is in the best place for her and getting loving care.

I would like to recommend this home. My nan was a resident here for a couple of years, and the standard of care she received was always exceptional. Despite the restrictions of Covid, the staff always tried to improve their quality of life, which was not always easy! I must also add that in the last 2-weeks of her life, several staff, in particular, went above and beyond to make her comfortable, and for that, I will be eternally grateful.

One carer, in particular, has gone above and beyond to care for my mum, and we will always be grateful for the care she has shown.

To anyone in their hour of need, I cannot recommend St Phillips highly enough, and I wish them well.