St Phillip & St James

9/10 Priory Road, Keynsham, Bristol BS31 2BX
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8.5 33 Reviews
  • St Phillip & St James, Bristol
St Philips is a friendly, family-run care home located in Keynsham, offering exceptional residential care.

St Philips care home provides residents with high quality, tailored care and support and offers 32 en-suite bedrooms. Carers encourage residents to bring their important personal items. The home has an open visiting policy for family and friends.

St Philips has an attractive garden, comfortable lounge and snug conservatory and prides itself on its good food, freshly prepared by in-house cooks.

St Philips was started in 1987 by the Clarke family who continue to own and manage the home. Trained staff provide all care, laundry, cleaning and cooking and a range of activities and outings. The home works closely with local councils and is fully registered with the Care Quality Commission.

The home is near to the high street, and its good range of shops, churches, community facilities, town park and railway station.
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Care Provided by St Phillip & St James

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 32 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's typically included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1100 – £1450

It is advisable for self funded residents to have sufficient funds for at least 18 months of self funding.

These prices are only a guideline, please contact St Phillip & St James to find out the exact price for your requirements.

Contact St Phillip & St James to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact St Phillip & St James to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Owner

  • St Philip & St James Retirement Home Ltd

Person in charge

  • Patricia Clarke (Owner/Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2015
  • Number of floors: 3

Room Information

  • Single Rooms (32)

Parking

  • A car park with 11 spaces is available onsite.

St Phillip & St James Reviews (33)

8.5

St Phillip & St James has a Review Score of 8.5 (8.543) out of 10, based on 3 reviews in the last 2 years.
Over all time St Phillip & St James has 33 reviews.

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Review from Christine H (Daughter of Resident) published on 28 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was at St Philips for over 9-years and only moved on when she needed a level of physical support and dementia care that required a specialist unit.
St Philips really was her home throughout that time. She made friends with other residents and with the staff. The staff were, without exception,
caring but also supportive of anything Mum was able to do for herself. Originally, Mum was well enough to go out for walks on her own, later they would go with her. There were times when Mum was very difficult to deal with. After a prolonged stay in the hospital, her dementia got suddenly much worse and Mum developed delirium. The staff were very patient with her, and it took some weeks, but Mum got almost back to how she was before. I don't think many residential homes would have been willing to give someone as much time and support to recover. This was a distressing time for me and for the rest of the family, but we were also helped by the staff throughout. My thanks to everyone at St Philips.
Reply from Tom Craig, Director at St Phillip & St James

Thank you so much for taking the time to write this review and for the lovely words within it. It really is a testament to the whole staff team. We are so pleased to hear that your Mum was so happy during her time with us at St Philips. We were very blessed to have your support throughout the nine years your Mum was with us.

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Review from Julie H (Daughter of Resident) published on 28 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mum, who suffers from mixed dementia, moved into St Phillips & St James in October 2021 after being in another local care home for respite for 2-months. It was the best decision for our mum; she is now happy, settled and well cared for. We know we will be informed if there are any issues, and even
through all the Covid restrictions, we are made very to feel welcome whenever we visit.
I would not hesitate to recommend this residential care home to anyone.
Reply from Tom Craig, Director at St Phillip & St James

What a lovely review to read. Thank you so much for your kind words, it really is appreciated by the whole staff team. We are lucky to have supportive families helping us through this difficult time through all the Covid restrictions.

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Review from Pam M (Daughter of Resident) published on 28 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother passed away in December 21. She was given the best care while in the care home.
The staff were very caring, looked after her perfectly, and did all they could to make her final months bearable.
They could not do enough for her. Myself and the family believe she couldn't have been in a better
place.
Reply from Tom Craig, Director at St Phillip & St James

Thank you so much for your lovely review. It really is appreciated by us all. Your kind words will be passed on to the staff team as it is a real testament to the hard work and dedication of the whole team.

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Review from N R (Daughter of Resident) published on 28 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident for over three years. She has felt safe and has really improved her quality of life since moving. She dreaded the idea of going into a home, and we have been amazed at her enjoyment of life despite Covid.
She has made a lovely group of friends who really do make a difference.
Of
course, there can be issues, but the staff have gone out of their way to try and work with us (especially when I lost the plot over lockdown).
I was dreading the care home experience and now think it has turned into a positive experience.
Reply from Tom Craig, Director at St Phillip & St James

What a lovely review to read. We really do appreciate you taking the time to write this review. Your comments will be passed on to the staff team. Thank you.

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Review from J W (Son of Resident) published on 28 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a resident for over three years and has always been well cared for, even during the difficult and stressful Covid times when the staff gave their all to try to keep everyone safe and well.
St Phillip's is friendly, homely, warm and caring.
Reply from Tom Craig, Director at St Phillip & St James

Thank you for your lovely review. It has been a difficult time for us all, and we really appreciate the support you have given us. I will pass on your wonderful comments to the staff team.

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Review from Margaret V (Daughter of Resident) published on 21 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum spent nearly three years at St Philip & St James and sadly she recently passed away aged 97. I wanted to place on record my heartfelt thanks for the kindness and compassion the staff at the home showed to my mum at all times during her period with them. She never failed to tell me how happy she
was at the home and loved the carers who looked after her. She also enjoyed spending time in the conservatory doing her knitting and involved herself in the many other activities that were provided for the residents. I live some distance from Keynsham and the management of the home kept me regularly advised as to how my mum was doing both mentally and physically; they were also very accommodating when it came to my visits during the Covid pandemic because they knew that I was travelling from Dorset. My mum moving into St Philip & St James was the best decision my mum and I made, so I would recommend them without any reservations - it is quite literally a 'home from home'.
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Review from Trevor S (Son of Resident) published on 4 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very pleased to give a review for St Philip & St James, who have cared for my mother for over six years. No two people's needs are the same and, like my mother's, they evolve often in complex and challenging ways, but there was never a time that I felt my mother was not listened to with attention
and care by every member of staff. Here there is honest, straightforward caring professionally given. In the dreadful times of lockdown - even when they were really short-staffed with the staff of sick - we were always confident that my mother was properly and loving attended to. She was treated throughout with the utmost respect and dignity.
From the outset, the home, made it clear that a resident was a resident for life no matter how much nursing care they might need in the future. And in the last few months of her life, my mother needed a lot.
Finally, I would also commend the home on the way they look after relatives on the outside, allowing us to be as involved as we needed to be.
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Review from Glenda S (Daughter of Resident) published on 18 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was a resident of St Phillip & St James for the last 18-months of his life. He had first-class care and attention from all the staff and was very happy living there. He was always made to feel, and it was repeatedly stressed, that it was his home and not just an institution. The residents’
needs came first, and he always said that nothing was too much trouble for any of the staff to attend to his needs. He felt they were all his friends. I would have no hesitation in recommending to any of my family to live there.
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Review from Lynne D (Daughter of Resident) published on 1 April 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
St Phillip and St James is truly amazing with the most wonderful staff. All staff are so lovely and supportive not only to my mum, but to me too. I cannot praise the staff highly enough. They are truly wonderful, extremely patient, kind, caring, very approachable and very special. The care they give
my mum is second to none. As her needs have changed, they have adapted to these needs, e.g. as eating became more difficult they have adjusted the way her food is provided, to make it easier for her to eat.
I am always greeted with friendliness and warmth. Staff keep me fully informed of any changes and there is always a member of staff with whom I can discuss any aspect of her care. The food is always beautifully presented. All areas are beautifully clean and nicely presented. St Phillips and St James was highly recommended to me and I have since recommended it to friends whose elderly family members need care. Every aspect of St Philips is excellent and the staff are the absolute best!
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Review from Patricia A (Daughter of Resident) published on 4 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
St Phillip gave my Mother first class care. She was so very happy here. Mum was cared for in every possible way by the most wonderful staff. Nothing was ever too much trouble and during the last month of her life, she was given the very best of care. As a family, we always were very reassured
that every care would be given.
She enjoyed so much here including music and painting. We had the occasional wine and cheese evening and also opportunities for outings and much more. A very special place.
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Review from Lisa C (Daughter of Resident) published on 16 June 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
They looked after my dad with care, compassion, cheerful personalities and they never did this as a job but with caring natures and a want to help people. Nothing too much trouble and my dad loved his time there albeit too brief.


He always said it is the next best thing to heaven - praise indeed

!!


Thank you to the manager and the staff.

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Review from Jonathan G (Son of Resident) published on 29 December 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was resident in this care home for nearly two years. She had not been happy in her previous home but this one was a complete contrast. All her physical needs were catered for, her room and all the other facilities were kept constantly clean, and she was encouraged to join in all the activities
and events which were provided. The staff in this home enabled my mother to enjoy her life not just because of the physical care, but because they gave her emotional stability. Whenever she was lonely or distressed they would sit with her and talk, or enable her to be with other residents to talk to.


My reason for recommending this home is not just because standards were met or exceeded, but because the care team there gave my mother so much extra. They managed successfully to look after her emotional needs as well as her physical requirements. On each occasion, I visited my mother told me how much she loved her carers.

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Review from M T (Daughter of Resident) published on 21 December 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The best thing about this home that the people running it and the carers genuinely care for the residents. They listen, treat the residents with patience and dignity. It's the people that make the difference and from this perspective we could not have wished for better for mum.
Mum's room is in the
new extension - her room is beautifully decorated and furnished, as is the dining room and lounge. The other thing we love about the home is the activities which are run most mornings - exercise, knit and natter, quiz, occasional trips out.
Following a fall, the home took my mum back the same day from hospital despite a broken pelvic bone. She could not have received better care, being assisted with exercises daily and recovering very quickly.
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Current Review Score: 8.5 (8.543)

Overview of Review Score

The Review Score of 8.5 (8.543) out of 10 for St Phillip & St James is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 3 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.7 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.824 for St Phillip & St James is calculated as follows: ( (29 Excellents x 5) + (4 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 34 Ratings = 4.824
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.719 Points relating to the number of positive Reviews for St Phillip & St James is based on 3 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4. 3 Positive Reviews ÷ 6.4 = 0.469
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Jun 2019

Overall Good

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Meet the Team (0)

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