Woodland Grove, Bath, Bath & North East Somerset
Woodland Grove, Bath, Bath & North East Somerset
Woodland Grove, Bath, Bath & North East Somerset

Anchor’s Woodland Grove in Bath provides friendly care within a comfortable and relaxing environment. The home is located in a quiet setting on the edge of The Cotswolds.

The home provides tailored residential care designed to meet the individual needs of customers and enhance their quality of life. Detailed care plans are created by the care team who work with customers and their loved ones to ensure all health and care needs are continually met. Anchor provides on-going training for care staff to ensure their approach always reflects best practice.

With almost 50 years' experience as a not-for profit provider of service for older people, Anchor was voted one of the Sunday Times Top 100 Not-for-Profit Organisations to work for in 2016. Its Dementia Care Team achieved the Outstanding Dementia Care Innovation for the Anchor Inspires Programme and the use of iPads at the Dementia Care Awards in 2015. Anchor reinvests its profits into its retirement properties and care homes, to continually raise standards and provide a high quality service that surpasses customers' expectations.

Group: Anchor

Person in charge: Laura Gilyeat (Manager)

Local Authority / Social Services: Bath and North East Somerset Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 50 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 42

Shared Rooms: 4

Rooms with ensuite WC: 46

Facilities & Services: Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Woodland Grove: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

3 Bed Vacancies

posted 15 Sep 2017

We currently have 3 care vacancies. Please contact Woodland Grove directly for further details.

Reviews

8.7 Woodland Grove has a Review Score of 8.7 (8.693)

The Review Score of 8.7 (maximum of 10) for Woodland Grove is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 8 Reviews over all time. This Average Rating is also the rating value for Woodland Grove in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.2 out of 5 from 4 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.543 for Woodland Grove is calculated as follows: ( (53 Excellents x 5) + (39 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 94 Ratings = 4.543

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 4.15 Points relating to the number of positive Reviews for Woodland Grove is based on 4 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 = 3.75

    2. Target of 10 positive Reviews (50 registered maximum number of service users ÷ 5). 4 Reviews ÷ 10 Target = 0.400

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    5
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Woodland Grove?

  • Extremely LIKELY
    6
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Woodland Grove

  • Daughter of Resident/Service User
    4
  • Daughter-in-law of Resident/Service User
    1
  • Nephew of Resident/Service User
    1
  • Resident / Service User
    1
  • Wife of Resident/Service User
    1
  • more

My mum always told myself and my siblings never to put her in 'a home'. Mum moved to Woodland Grove in August 2015 as she couldn't look after herself and the carers were struggling.
Since Mum has been at Woodland Grove she has been extremely well looked after and I have no concerns now about her diet, cleanliness and overall well-being.
The other day whilst I was visiting, Mum was sat in the lounge having a cup of tea. She looked around the room at everybody then said to me very genuinely. 'I really love it here, they (the staff) are really lovely and take good care of me.' I couldn't have been happier seeing the big smile on her face.

How likely would you be to recommend Woodland Grove? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have been very happy with the way the staff have helped settle my mother into the home since last July - my fears about her moving into a care home from her own home have been completely allayed by the care and attention she receives. Her room is lovely - she regards it as her place now and she loves the attentiveness and helpfulness of the staff there, which I also appreciate. The activities coordinator makes great efforts to vary activities and includes /involves all the residents where possible - I was concerned my mother would not join in but she is gently encouraged and does take part. She has dementia but I have always found the staff considerate and sensitive to her. Information and care review systems have also much improved since my mother's arrival. It's great for our family to feel she still has some independence but in a safe and secure environment. The grounds are beautiful and there are plenty of areas to spend time with my mother if we are not taking her out somewhere.

How likely would you be to recommend Woodland Grove? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My relative is well looked after. The staff care about her well-being, and we know, as does she, that she matters. The staff are very aware of her needs and are respectful towards her at all times.

How likely would you be to recommend Woodland Grove? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Mum was moved to Woodland Grove because her previous home was closed due to financial problems (the staff were unable to be maintained), agency was used. Since moving to Woodland Grove mum has been much happier and the staff are cheerful and understanding of Mums needs. Activities take place every day which is wonderful.

How likely would you be to recommend Woodland Grove? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

All round generally good care and attention is provided for my uncle. If I have any problems staff are happy to listen and read.

How likely would you be to recommend Woodland Grove? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Satisfactory

Safety / Security: Good

Value for Money: Satisfactory

I really appreciate being able to go to Church most Sundays as my faith is important to me. The staff help me to get ready and a member of the activities team takes me. It's good to feel part of the local community.

How likely would you be to recommend Woodland Grove? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

I think it is very good, but someone should be on standby when changeover occurs because resident has to wait a long time for help.

How likely would you be to recommend Woodland Grove? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I cannot fault this place. Having now been taken over by new management, I find the team and staff (many new recruits) are absolutely brilliant. My father is treated with respect, dignity and given support as required, while also allowing him freedom and choice in his daily routine. We researched care homes in Bath for several months before choosing this place, and are delighted to have made the right choice. The rooms are en-suite and spacious.

How likely would you be to recommend Woodland Grove? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

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Awards / Recognitions

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Care Home Idol 2016

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