Winfield Lodge Residential Home

All the staff are friendly and go that bit more to help in any way they can. Overall the safety, care and general facilities is good but as we all know no matter how much you try when it is the care for our loved ones it could be better.

With trepidation, we took her to the home and expected a lot of reaction from her. Within a week, the staff had her settled in find and she now calls it home.

They are well catered for and looked after and the staff give them the level of individual care and stimulation needed for each person's different levels of needs. Great summer fete was put on and a lovely day and turn out.

I feel reassured my mother will be well catered for at Winfield Lodge.

My uncle has been at Winfield Lodge from January 2019. He was very active and liked his own space. Disorientate by vascular dementia, the first few weeks could have been a problem. The staff knew exactly how to defuse the situation, the best way to soothe and reassure. I am impressed by the staff, their training and experience shows. There is a full range of activities available each day. It has given my uncle a new lease of life. The recent refurbishment, still keeping with the style of the building has given it a more up to date feel, lighter and relaxing. It is always a difficult time for a family, but we can see he is well looked after and he seems more relaxed than he did at home.

The home is clean and well organised with kind, considerate and well-trained staff.

The main thing which needs to be improved is the food. The chefs, especially the main chef, do their best but some of the food they are supplied with is poor. e.g. Meat, fishcakes and fingers (little fish) etc. Far too much cake. Not enough choice of food. Since Cedar Care took over they have mainly taken in residents with either dementia or needing a lot of nursing care so the nature of the home has now changed. Often not enough staff on duty to cope with this.

My father has been a resident for a year now, starting when they had another owner. I must say the "homely" feeling has changed - it seems more like a business. The staff are brilliant. More outings would be nice to garden centres etc to very the residents' interest and lessen their institutionalisation. Is there adequate staff now that the home is full?

When we made our first visit to Woodland Grove, we were impressed by the high level of friendliness with which we were greeted; this has continued throughout. My aunt was always treated with great care, humour and dignity. Towards the end of her life she considered, with affection, that Woodland Grove really was her home.

Very good gardens, a variety of trees, well kept, no fussy beds, lots of grass, very professional.

The staff were always courteous and helpful to me and my family which was very gratifying and comforting.

A wonderful care home, very comfortable and warm. Rooms were extremely well furnished, like home from home. Staff were all outstanding, very kind and caring to all residents. I don't believe you could find better staff anywhere. My thanks and gratitude to them all.

Our family are very happy with the care my mother receives here. The staff are very attentive and caring, as you would hope - my mother has dementia and often forgets where she is but she trusts the staff and regards them as her friends. Her room is lovely - spacious (unlike many other homes we have visited) and kept very clean. The dining area is warm and welcoming, and my mother seems to enjoy her meals there.

We were pleased and relieved when the home passed its recent inspection so well - the staff and management had all worked hard to show that it is, in fact, an excellent care home (which my family and I have always experienced). Management are very responsive to our concerns and requests - I really appreciate the open door management policy and friendly reception whenever I visit.

The other day whilst I was visiting, Mum was sat in the lounge having a cup of tea. She looked around the room at everybody then said to me very genuinely. 'I really love it here, they (the staff) are really lovely and take good care of me.' I couldn't have been happier seeing the big smile on her face.

My relative is well looked after. The staff care about her well-being, and we know, as does she, that she matters. The staff are very aware of her needs and are respectful towards her at all times.

All round generally good care and attention is provided for my uncle. If I have any problems staff are happy to listen and read.

Mum was moved to Woodland Grove because her previous home was closed due to financial problems (the staff were unable to be maintained), agency was used. Since moving to Woodland Grove mum has been much happier and the staff are cheerful and understanding of Mums needs. Activities take place every day which is wonderful.

I really appreciate being able to go to Church most Sundays as my faith is important to me. The staff help me to get ready and a member of the activities team takes me. It's good to feel part of the local community.

I think it is very good, but someone should be on standby when changeover occurs because resident has to wait a long time for help.

I cannot fault this place. Having now been taken over by new management, I find the team and staff (many new recruits) are absolutely brilliant. My father is treated with respect, dignity and given support as required, while also allowing him freedom and choice in his daily routine. We researched care homes in Bath for several months before choosing this place, and are delighted to have made the right choice. The rooms are en-suite and spacious.