Stokeleigh Lodge Retirement Home Ltd

3 Downs Park West, Westbury Park, Bristol BS6 7QQ

Owner: Stokeleigh Lodge Retirement Home Ltd

Person in charge: Annette Hopkins (Manager)

Local Authority / Social Services: Bristol City Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 15 Service Users

Registered Care Categories*: Old Age

Admission Information: Subject to care needs assessment. Ages 65+.

Single Rooms: 15

Rooms with ensuite WC: 7

Weekly Charges Guide: Personal Care Single £500 – £725 (These prices are only a guideline, please contact Stokeleigh Lodge Retirement Home Ltd to find out the exact price for your requirements.)

Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Stairlift • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Stokeleigh Lodge Retirement Home Ltd: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.2 (maximum of 10) for Stokeleigh Lodge Retirement Home Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 4 Reviews over all time. This Average Rating is also the rating value for Stokeleigh Lodge Retirement Home Ltd in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 3 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.708 for Stokeleigh Lodge Retirement Home Ltd is calculated as follows: ( (34 Excellents x 5) + (14 Goods x 4) ) ÷ 48 Ratings = 4.708

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.5 Points relating to the number of positive Reviews for Stokeleigh Lodge Retirement Home Ltd is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5

    2. Target of 3 positive Reviews (15 registered maximum number of service users ÷ 5). 3 Reviews ÷ 3 Target = 1.000

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.2 Stokeleigh Lodge Retirement Home Ltd has a Review Score of 9.2 (9.208) from 4 Reviews


Average Ratings

  • Excellent
    3
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Stokeleigh Lodge Retirement Home Ltd?

  • Extremely LIKELY
    4
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Stokeleigh Lodge Retirement Home Ltd

  • Daughter of Resident/Service User
    2
  • Friend of Resident/Service User
    1
  • Son of Resident/Service User
    1

The staff are all very friendly and caring for the residents. The recent decorations and new furniture have given the home a much brighter outlook.

How likely would you be to recommend Stokeleigh Lodge Retirement Home Ltd? Extremely Likely

Overall Standard

Facilities

Care / Support

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Treated with Dignity

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Activities

Management

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Value for Money

Average Rating:   4.6 out of 5

Very glad to see lots of activities going on in the home, my friend especially enjoyed the exercise classes and the quizzes that were organised by the staff.
The staff were very friendly and couldn't do enough for the clients at Stokeleigh.
The menus looked very good as catered for all needs.
The management and senior team were very helpful.
The home was very clean and tidy at all times I visited.
My friend was very happy with the care and accommodation.

How likely would you be to recommend Stokeleigh Lodge Retirement Home Ltd? Extremely Likely

Overall Standard

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Care / Support

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Average Rating:   4.9 out of 5

Stokeleigh Lodge were amazing! They looked after my mother and I can't express my gratitude enough of how well they looked after mum.
The staff were so caring and treated mum with such respect and dignity.
The food was great, always plenty of choice and mum always commented on how tasty this was.
The management team were amazing nothing was too much trouble, she went above and beyond.
Excellent gold service.

How likely would you be to recommend Stokeleigh Lodge Retirement Home Ltd? Extremely Likely

Overall Standard

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Care / Support

Cleanliness

Treated with Dignity

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Average Rating:   4.9 out of 5

My mother has been resident since July 2016. I have been impressed by the kindness and professionalism of the management and staff. Working with people with dementia is challenging but the staff are cheerful and welcoming. You can visit unannounced any time and activities are good and varied. Regular relatives' meetings are now being held.

How likely would you be to recommend Stokeleigh Lodge Retirement Home Ltd? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.4 out of 5

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