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Katherine House

Cote House Lane, Westbury-on-Trym, Bristol BS9 3UW
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Katherine House, Bristol
Katherine House, Bristol
Katherine House, Bristol

Katherine House is a purpose-built residential home designed to maximise views, natural light and a sense of well-being for each resident.

Fully qualified and experienced staff provide ‘24-hour’ round-the-clock care as well as respite care for those with low-level needs. The residents' individual needs are constantly monitored and their care is reviewed and updated on a regular basis.

The design of the home ensures all areas are easy to navigate and are...  

Care Provided by Katherine House

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 49 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,440 - £1,440£1,490 - £1,540
Residential Dementia Care£1,568 - £1,568£1,620 - £1,620

Contact Katherine House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • The Cote Charity
  • Voluntary / Not for Profit Owned

Person in charge

  • Leanne Thorne(Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2010
  • Last Refurbishment: 2022
  • Number of floors: 2

Room Information

  • Single Rooms (49)
  • Single Rooms with ensuite Wet Room (49)

Visiting

  • Visiting can be at any time but please try to avoid meal times, 12.30 for lunch and 5.30 for supper.

Parking

  • Car parking available

Katherine House Reviews (55)

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9.8

Katherine House has a Review Score of 9.8 (9.760) out of 10, based on 13 reviews in the last 2 years. Over all time Katherine House has 55 reviews.

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Review from Joanna B (Daughter of Resident) published on 21 July 2026 Submitted via Website
Overall Experience

I'd like to take the opportunity to recognise how carefully and imaginatively the Katherine House staff are seeking to keep my Mum and all the residents as cool as possible in this hot weather. Older people do not easily drink extra or necessarily feel temperatures in the same way younger people do. My Mum has been well hydrated and invited to keep cooler where possible. There are plenty of fans all over the place. The staff are hot themselves and are managing that too. Thank you to you all.

Reply from Susan Thorne, Deputy Manager at Katherine House
Hi Joanna

Thankyou so much for your very kind review - it will mean so much to our staff they are being recognised. We all do what we can to ensure our residents get the best quality of care despite weather conditions.. We have an incredible, compassionate and caring team I shall pass your lovely review onto them, thankyou. Sue (Deputy Manager)

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Review from K L (Daughter of Resident) published on 25 June 2026 Submitted via Website
Overall Experience

Everyone at Griffiths House gave my mother kind and compassionate care - always cheerfully and often with humour, appreciating my ninety eight year mother's wit and spark. I paid frequent visits to Griffiths House which is light, bright, modern and super clean - a relaxing and friendly environment. The staff were always keen to support me too, often making me a cup of tea and chatting about my mother. Also I can't fault the sensitive way the Home managed my mother's recent end of life.Thank you Griffiths for making a tricky time as smooth as possible. I would strongly recommend Griffiths House.

Reply from Susan Thorne, Deputy Manager at Katherine House

Thankyou so much for your very kind words, it means so much to our staff, they are so passionate about the care and support they provide always striving for excellence because they genuinely care. Thankyou for your support too and our thoughts are with you at this time

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Review from Judith P (Daughter of Resident) published on 16 January 2026 Submitted via Website
Overall Experience
It's difficult to find the words to express the depth of our gratitude towards every single member of the team for making our mother feel so at home, loved and well-cared during her 4 years at Katherine House. The quality of our mother's health so improved during this time not only because of the care but also all the activities and fun-this eventuality made up for leaving her beloved home and garden. She died in early December '25 and during her final week the family were also shown tenderness and care.

We thank our lucky stars the day we found Katherine House!

Reply from Susan Thorne, Deputy Manager at Katherine House
Thank you for your kind words. It was an absolute privilege to care for Jane. She was a truly remarkable lady, full of spirit, with the most wonderful sense of humour. She brought so much life to our home and we loved her dearly.

We miss her very much, and we cared deeply for her and for all her...  

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Review from Caroline S (Daughter of Resident) published on 19 December 2025 Submitted via Website
Overall Experience

My Mum was a resident at Katherine House for 13 months, moving in directly from hospital after suffering a debilitating injury related to terminal cancer. Having had her life turned upside down, she received not only the highest standard of care, but also reassurance, empathy and support from every member of staff. Within a very short period of time, Mum embraced Katherine House as her home and the staff became her friends. It was her wish to spend her last days there. As her family, we cannot express how grateful we are for the comfort and joy at times, that the team gave not only to Mum, but also to us her family and her friends, whenever we visited or had need to contact them. They could not have done more for us and quite honestly, should the need arise, I would be very happy to move in myself. On behalf of all the family, thank you Katherine House.

Reply from Leanne Thorne, Home Manager at Katherine House
Thank you so much for your wonderful compliment - its lovely to hear your feedback, we are very proud of the team and the delivery of person-centred care.

Your mother was an amazing, strong independent lady, we hold her one wish that she had in her last few days dear to our hearts

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Review from S P (Daughter of Resident) published on 14 November 2025 Submitted via Website
Overall Experience

Mum moved into Katherine House over 3 years ago as we wanted her living close to us, and she could no longer cope with living alone. All the staff there have been wonderful - so professional, caring and friendly - particularly in the last few difficult weeks. In fact, we felt that everyone was taking care of us as well as Mum.

We looked at several other care homes before choosing Katherine House, and are happy that we made the right choice. We would not hesitate to recommend them to anyone who is seeking a home for their loved one.

Reply from Susan Thorne, Deputy Manager at Katherine House

Thankyou for your kind words, it was an absolute honour and privilege to care for your mum and to support her loved ones, as we class everyone as family. Our team are so dedicated and compassionate and we pride ourselves on the care and support that we provide, thankyou again for your very kind words

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Review from James B (Son of Resident) published on 21 October 2025 Submitted via Website
Overall Experience
Katherine House is an outstanding care home, delivering compassionate personalised care to all.
Our family's experience of this care has been that all staff at all levels demonstrated kindness, respect and love for our mum from the moment she joined the home. Katherine House is a beautiful, calm and tranquil home that felt from the moment of our first visit to be the perfect fit for our mum, and has always been warm and welcoming to all of the many members of her family.
Katherine House' greatest asset is the people who work there. All staff we encountered were always highly professional and this clearly reflects the highest quality of recruitment, training and leadership at all levels.
Whilst the last 12 months has been a very difficult time for our mum, the time she spent at Katherine House gave all of us time and space to build further happy memories with our mum and these have been a great comfort to us all.

Amazing place and amazing people.

Reply from Susan Thorne, Deputy Manager at Katherine House
Hi James

Thank you so much for your kind and really lovely review. Our team's priority is to always ensure everyone receives the highest level of care and support, which is what your mum deserves, and it was a pleasure and a privilege to meet you all and be able to help. You are a wonderful, caring and supportive family, and your mum deserves the very best. We hope to meet again soon.

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Review from Mark I (Son of Resident) published on 16 September 2025 Submitted via Website
Overall Experience
When we were looking for a care home to move Mum into so that she could be closer to family and well cared for, Katherine House stood out from the others we looked at. That impression continued from when Mum moved in. The home has a lovely calm and friendly atmosphere, and the staff, without exception have all been wonderful, always caring, friendly and helpful. The attention to including everyone to what was going on and arranging trips out was very good and inclusive.

Mum was happy at Katherine House and she was well cared for, which gave us peace of mind. Katherine House was definitely the right choice.

Reply from Leanne Thorne, Home Manager at Katherine House

Thank you so much for taking the time to review Katherine House. We are very proud of the staff team that work here, they have amazing passion, care, empathy and kindness towards every individual resident. The Wellbeing & Activities team provide great stimulating activities and as you say trips out in the community, so glad mum was happy here a place she called her home.

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Review from S R (Daughter of Resident) published on 19 August 2025 Submitted via Website
Overall Experience
What exceptional care, genuine compassion, and a true sense of home. Mum spent over six years at Katherine House and we can honestly say she could not have been in better hands. From the moment she arrived, the love, respect, and dignity shown to her by every member of staff was truly remarkable. The carers built genuine relationships with her - her face would light up every time they came into the room, the  entertainment staff organise wonderful activities, the hairdresser provides weekly pampering, the cooks prepare meals with care, the cleaners, laundry and maintainance teams keep the home comfortable and spotless, while the office staff are always kind, supportive, and efficient.

Every single person contributed to making our mother feel safe, valued, and truly at home. Katherine and Griffith House are shining examples of what care should be and we would recommend them wholeheartedly to any family looking for a place where their loved one will be genuinely cared for and cherish

Reply from Susan Thorne, Deputy Manager at Katherine House

Thankyou so much for your lovely comments, we pride ourselves on our motivated, dedicated, compassionate and loyal team treating everyone like family and your mum and all of you were our family and will continue to be. Thankyou for your beautiful words

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Review from Claire C (Granddaughter of Resident) published on 7 May 2025 Submitted via Website
Overall Experience
We recently celebrated my Nan's 103rd birthday at Katherine House, and I cannot thank the staff enough for everything they did to make it so special. The upstairs room was beautifully decorated, with lovely bunting featuring a gorgeous photo of Nan - such a thoughtful and personal touch.
A huge thank you to the catering team as well - the cake they made was absolutely delicious and beautifully presented. The card from the team was also wonderful and so meaningful.
Nan looked stunning - her hair, makeup, and dress were all done so beautifully, and it meant the world to us to see her so happy. The staff's kindness, attention to detail, and genuine care really shone through.

We are so grateful to everyone at Katherine House for making the day truly memorable, not just for Nan but for our whole family. Thank you for everything you do!

Reply from Leanne Thorne, Home Manager at Katherine House

Thank you so much for your kind words, our team work extremely hard and always go above and beyond each day to ensure all of our residents are well cared for providing person centered care.We are all so pleased that Nan enjoyed her special day with her family and friends by her side.

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Review from Hilary C (Daughter of Resident) published on 21 March 2025 Submitted via Website
Overall Experience

'Mum moved in to Katherine House six weeks ago. Initially it was hard to differentiate between those members of staff who look after the residents and those who look after the building, as every individual we have met, without exception, is lovely with the residents. It's as if everyone is a care professional to the highest standard, regardless of the job they are actually employed to do. The enthusiastic management team could not have done more to make us feel comfortable, informed and welcome from the first contact. Mum is delighted with the excellent activities on offer, she has made friends, loves the staff and raves about the delicious food and all the care and kindness she receives. As a result, her move into residential care does not feel like 'the end bit' but the start of the next chapter of her life, which at 95 was completely unexpected and really rather wonderful. We feel very privileged that there was a place for Mum at Katherine House and to us, so far it is perfect.'

Reply from Susan Thorne, Deputy Manager at Katherine House

Thankyou so much for your wonderful, kind words our team approach everything with passion, empathy, care and utter kindness and we are so very proud to have our team and we are certainly very proud that your mum decided to live here. We agree when coming into Katherine House, it is a new chapter and amazing quality of life begins xx

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Review from Andy M (Son of Resident) published on 2 January 2025 Submitted via Website
Overall Experience

Katherine House is a very special community of people in a lovely building, tucked away from the world. The staff are wonderful and make everyone feel at home, guests as well as residents. Everything feels very relaxed but the staff seem to be keeping a careful eye on what goes on and are attentive to the residents needs. Quite outstanding.

Reply from Susan Thorne, Deputy Manager at Katherine House

Thankyou for your lovely comments. We always want our residents to feel at home, safe, loved and valued and our dedicated team are committed to making sure everyone is treated with respect and dignity, loved and cared for at all times. Thank you for taking the time to write a compliment it is very much appreciated. Regards.

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Review from Andy F (Son of Resident) published on 15 October 2024 Submitted via Website
Overall Experience

My mum passed away recently whilst at Katherine House where she had lived since March 2020. From all the trials and tribulations of COVID, through to the inevitable difficulties she faced in her last few weeks alive, the staff at Katherine House, without exception, were wonderful. The love, care, dignity and compassion they have all shown Mum has been a joy and source of great reassurance and comfort to all the family, and I wouldn't hesitate to recommend the home.

Reply from Susan Thorne, Deputy Manager at Katherine House

Thank you for your kind words, we loved and cherished your mum and will miss her greatly. It makes us proud that we have a team who are dedicated, loyal, compassionate and amazingly kind and caring and would do anything to ensure the quality of care and services are of the highest standard. Our...  

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Review from Michael J (Son of Resident) published on 24 August 2024 Submitted via Website
Overall Experience

Golden days at Katherine House; my brother and I chose this care home in front of several others in September 2023. My mother was very pleased with our choice and loved the home for its wonderful staff, beautiful quiet setting and friendly environment. Her last days were spent there and we feel very fortunate in finding such a good place.

Reply from Susan Thorne, Deputy Manager at Katherine House

Thank you very much for your lovely kind words, it was a true pleasure to care for and support your mother she was a wonderful lady with a great sense of humour. It means a lot to our team when people take the time to complete a review as it highlights the compassion, kindness and hard work of our...  

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Review from Pauline H (Daughter of Resident) published on 5 July 2024 Submitted via Website
Overall Experience

My father moved to Katherine House after it became clear he could no longer manage in his independent living flat. Katherine House proved to be an extremely good choice. The care he received was outstanding and the staff were all very friendly and caring and nothing was ever too much trouble. It gave the family peace of mind knowing he was being well cared for and all his medical needs were being taken care of. The catering was excellent and there was a very good programme of events and activities for the residents to participate in. Katherine House itself is in a lovely location and my father had a very nice room with patio doors overlooking greenery. I would not hesitate to recommend Katherine House to prospective residents.

Reply from Susan Thorne, Deputy Manager at Katherine House

Thank you so much for your lovely compliments and for taking the time to put a review; it means a lot to our team to be recognised for the amazing work they do in all departments. Your father was a wonderful much loved gentleman and will forever be remembered and we are so very pleased we were able to offer a high quality of care and services he very much deserved.

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Review from Joan D (Daughter of Resident) published on 16 May 2024 Submitted via Website
Overall Experience

Mum was resident at Griffiths House for a number of years and words are woefully inadequate to express my love and reverence for this organisation and the absolutely amazing people who together to make this the place for your nearest and dearest. My dear mother has just passed and although I have regrets none of them is our decision to choose Katherine and Griffiths Houses for her care.

Reply from Susan Thorne, Deputy Manager at Katherine House

Thank you so much for your wonderful compliment - our staff are wonderful and incredibly passionate at delivering person-centred care and go above and beyond to make a difference. Your mother was an amazing, strong independent lady who meant the world to us and we will miss her very much.

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Review from John M (Son of Resident) published on 8 May 2024 Submitted via Website
Overall Experience

Having worked in the care sector for seven years, I chose Katherine House for my mum to move into two years ago. It was the right choice - Mum is very happy and is well cared for, in a tailored manner. I've recommended Katherine House to many friends due to its caring and fun culture, and its happy team who share a passion for excellence.

Reply from Susan Thorne, Deputy Manager at Katherine House

Thank you for the lovely comments; the team do all they can to ensure the highest quality of care and services, including activities are provided for your mum. We have a wonderful team working here, and we are very proud we have the culture we have here, we have many more wonderful things that we are planning for the benefit of our residents.

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Review from Simon G (Son of Resident) published on 9 April 2024 Submitted via Website
Overall Experience

A friend recommended Katherine House to me when my father needed respite. It's very reassuring to know that your loved one is cared for by people who really do care. At Katherine House, everyone cares and you see the care shining through in the warm, friendly, family atmosphere. I highly recommend Katherine House to others now.

Reply from Susan Thorne, Deputy Manager at Katherine House

Thank you very much for these kind words, we have a very compassionate, caring, kind and amazing team who work really hard to ensure the quality of care and services are of the highest standard and we really value you taking the time to compliment our team, thank you very much.

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Review from C L (Son of Resident) published on 22 March 2024 Submitted via Website
Overall Experience
Katherine House is in an excellent location with well-maintained grounds and a nice view. Inside the modern building is also in excellent condition and good decorative order. My mother's room was a good size, with plenty of light and a lovely view with an en suite shower room (alongside access to baths if needed) that she was able to use as it catered for her mobility issues.
Staff were always caring, pleasant, prompt, polite and very friendly to my Mother and all the family. A wide range of activities in and out of the home are laid on, socialising is encouraged and there are some very nice places to sit in and outside the home.

I could not have hoped for a better home for my mother and would not hesitate to recommend Katherine House to others.

Reply from Leanne Thorne, Home Manager at Katherine House

Thank you for taking the time to review our care home, it's very much appreciated. We always like to hear about people's experiences and are very pleased that your mother enjoyed her stay while at Katherine House. We are extremely lucky to have such wonderful ground for everyone to access as and...  

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Review from J P (Daughter of Resident) published on 29 February 2024 Submitted via Website
Overall Experience
All staff are friendly and professional. They show great care to my mother and are very sympathetic to her needs as these have increased over this last year.
The Well being staff are amazing and provide a wide range of activities. Residents are able to visit places of interest and concerts. There are also concerts etc within the home for those unable to leave the site.

The home is truly a gem.

Reply from Susan Thorne, Deputy Manager at Katherine House

Thank you very much for taking the time to complete a review for our home. I am very proud of everyone who works here, they have amazing passion, care, empathy and kindness towards every individual resident offering personalised care and services. The wellbeing team work tirelessly to provide amazing activities and trips for everyone, thank you to you all and thank you for your kind words.

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Review from A C (Daughter of Resident) published on 28 February 2024 Submitted via Website
Overall Experience
The staff are all so kind and really treat the residents with care and respect, each resident is treated as an individual. Time is taken to understand their personality and their needs.
Placing your relative in a care home is not an easy choice, but Katherine House made the whole process much easier both for the resident and relatives. Visiting feels like you are entering a family that cares, and having the grounds to walk in is wonderful.
Outings and entertainment are well thought out, keeping the residents active and entertained.
Yes, there have been a few minor hiccups, but these would have occurred anywhere, and they have been treated proactively and resolved quickly.

All in all, very happy with the whole set-up, and most importantly, I trust them to have the resident's best interests in mind.

Reply from Susan Thorne, Deputy Manager at Katherine House

Thank you very much for the kind review and for taking the time to write a review; it means the world to the team here, who want the very best for all our residents. We have always been transparent and welcome all feedback so that we can look at ways to improve and will always work with relatives...  

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 August 2019
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveOutstanding
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

There are no news items for Katherine House.

Upcoming Events

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Awards / Recognitions (2)

  • 03 Nov 2023Recipient: Katherine House
  • 03 Nov 2023Recipient: Katherine House

Meet the Team (4)

Leanne Thorne
Leanne ThorneJob Title:The Cote Charity ManagerJoined: 2021
Meet The Manager

Leanne Thorne is the Cote Manager at Katherine House Rest Home.

I have worked in Social Care for 31 years and have a variety of experience in elderly/Dementia, learning disabilities and mental health settings.

I have worked in many homes across South Gloucestershire and the South West, including other Charities as a Strategic Manager.

I am a very nurturing manager. I enjoy supporting staff to increase their skill set to enable career progression internally.

Susan Thorne
Susan ThorneJob Title:Deputy ManagerJoined: 2012
I have 35 years of experience working in different care settings specialising in mental health/psychology, dementia, and residential/nursing care of the elderly. My role is to provide support to the management of the home, delivering the highest standards of care/support that our residents deserve.
I manage an extensive training/assessment, and competency programme for staff to ensure they have the skills and knowledge to deliver exceptional care to the highest of standards. It is important to me that our residents receive the best quality of life through daily fulfilment, excellent care and services and a home where they feel valued, respected, empowered and treated as unique individuals with their own wishes and choices, creating a home from home environment.

I feel honoured and proud to work with such a compassionate, caring team, they do a wonderful job and I feel privileged to do this job

Nick Chant
Nick ChantJob Title:Head ChefJoined: 2022

I have been a chef since I left school. I have enjoyed cooking since I can remember, learning at a young age from my mum.

I am passionate about bringing high-quality food for our residents to enjoy. I look forward to hearing the feedback at meal times and am always happy to try recommendations from residents.

I have met wonderful people since joining the team at Katherine House. It's a pleasure to work in the resident's homes and love coming to work.

Martin Brooks
Martin BrooksJob Title:Home AdministratorJoined: 2022

I have been in the care sector for over 25 years working in various roles from Housekeeper to Administrator.

I found the administration role to be my favourite role so far!

I love talking to people and being involved in making a difference to the residents in our home in any way I can.

I have been working for Cote Charity Since April 2022 and have settled in well. The staff are warm and friendly and have truly welcomed me to the home.

Frequently Asked Questions about Katherine House

What types of Care is Katherine House registered for?

Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Katherine House have?

There are 49 Single Rooms.

What are the Facilities & Services at Katherine House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Katherine House to the centre of Bristol?

2.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Katherine House to verify any information. View our terms and conditions. Katherine House has an Enhanced Service -more info.