Cote House Lane, Westbury-on-Trym, Bristol BS9 3UW
Katherine House is a purpose-built residential home designed to maximise views, natural light and a sense of well-being for each resident.
Fully qualified and experienced staff provide ‘24-hour’ round-the-clock care as well as respite care for those with low-level needs. The residents' individual needs are constantly monitored and their care is reviewed and updated on a regular basis.
The design of the home ensures all areas are easy to navigate and are relaxing places for the residents. The home offers spacious en-suite bedrooms equipped with an electric bed, flat-screen television, telephone and comfortable, modern furniture. Residents are also encouraged to personalise their rooms to create a ‘homely’ environment.
There are opportunities for residents to stimulate interests and participate in activities which includes in-house entertainment as well as local trips into the community.
Group: The Cote Charity
Person in charge: Vivienne Withers (Manager)
Local Authority / Social Services: Bristol City Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 41 Service Users
Registered Care Categories*: Old Age
Admission Information: Ages 65+.
Single Rooms: 41
Rooms with ensuite WC: 41
Weekly Charges Guide: Personal Care Single £773 – £782 (These prices are only a guideline, please contact Katherine House to find out the exact price for your requirements.)
Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Smoking not permitted • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Directions:
From within Bristol: Katherine House is situated off Cote Road at the top of Parry’s Lane/B4054. The nearest major road is Westbury Road/A4018 (White Tree roundabout).
By car, stay on Cote Road as it bears left on to Cote House Lane – Katherine House is situated at the very bottom of the road.
Bus routes include the numbers 1, 41 and 54, all of which have stops near the White Tree roundabout.
On foot, take first turning on right off Cote Road into Cote Drive (signposted Private Road)and follow the road to Cote House at the end of the drive directly in front of you. Follow the tarmac path across The Cote Charity garden to Katherine House.
Visiting:
Visiting can be at any time but please try to avoid meal times, 12.30 for lunch and 5.30 for supper.
Parking:
Car parking available
Latest Care Quality Commission* Report on Katherine House: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.1 (maximum of 10) for Katherine House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 10 Reviews over all time. This Average Rating is also the rating value for Katherine House in Google's Search Results - more info
b) The score for the number of positive Reviews is 4.2 out of 5 from 4 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.842 for Katherine House is calculated as follows: ( (101 Excellents x 5) + (19 Goods x 4) ) ÷ 120 Ratings = 4.842
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 4.238 Points relating to the number of positive Reviews for Katherine House is based on 4 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 = 3.75
Target of 8.2 positive Reviews (41 registered maximum number of service users ÷ 5). 4 Reviews ÷ 8.2 Target = 0.488
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Katherine House has a Review Score of 9.1 (9.080) from 10 Reviews
Review submitted from a Website Submission by Martin T (Son of Resident) on Wednesday 12 July 2017. Relates to July 2017.
My father was resident at Katherine House from the age of 89 until he died at the age of 93.
He was extremely well looked after by the staff. I was always impressed by all levels of management at Katherine House and he was very happy and fond of all the staff who cared for him.
His room was very pleasant and the home is set in a very attractive environment in a lovely part of the city.
How likely would you be to recommend Katherine House? Extremely Likely
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Review submitted from a Website Submission by Neil F (Guardian of Resident) on Thursday 6 July 2017. Relates to July 2017.
An extremely supportive and understanding staff group, my experience is that ALL staff have a real care and concern for alll residents. A very individualised service offer. Communication with guardians nad relatives is brilliant. The range of activities is highly suitable for residents and the venue always has a cheerful and happy appearance.
How likely would you be to recommend Katherine House? Extremely Likely
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Review submitted from a Website Submission by Adrian F (Friend of Resident) on Saturday 24 June 2017. Relates to June 2017.
I have three relatives/friends in care and have knowledge of the care available in several homes. This home stands out very high compared to all the others. The staff are attentive, caring and compassionate. This home has the advantage of being modern and well maintained, the rooms are spacious and the communal facilities are large and well kept. This home represents the best value for money of all the homes I have had experience dealing with. New people are made very welcome and settle in very quickly, making the adjustment from living in your own home to here smooth and stress-free. I would have no hesitation in recommending Katherine House.
How likely would you be to recommend Katherine House? Extremely Likely
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Review submitted from a Website Submission by Bob K (Brother-in-law of Resident) on Thursday 22 June 2017. Relates to June 2017.
Katherine House is exceptional. A modern two storey building, light and spacious with plenty of room to move about. Comfortable with spacious lounge, TV room and other function rooms.
Large picture windows providing good views of neighbouring districts and a well-kept garden for those who can mobilise.
The rooms are spacious, clean and comfortable and all are ensuite. Meals are good and edible and staff are very kind and helpful. Entertainment and activity programmes are also a regular feature. Should I need a Care Home in the future I would not hesitate to move into this abode.
How likely would you be to recommend Katherine House? Extremely Likely
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Review submitted from a Website Submission by Paul M (Son of Resident) on Monday 28 November 2016. Relates to November 2016.
My mother spent her last three years at Katherine House
We found the home to be very well run.
All staff showed genuine kindness and care, to the extent that several felt like friends.
There is as much activity as the resident desires and warm human contact so that I always felt confident that my mother was as happy and safe as possible.
How likely would you be to recommend Katherine House? Extremely Likely
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Review submitted from a Postal Card by HD (Daughter of Resident) on Wednesday 2 November 2016. Relates to October 2016.
My mother has been resident at Katherine House for 2 and a half years. She has her own room with TV and phone, ensuite shower room and some of her own furniture. She has also got family photos etc. hung on her walls. The home is very secure - only one entrance- and you have to sign in and out. The staff are marvellous and treat my Mum as if she was their own mother. For a residential home, they go beyond the care you would expect. Activities are every weekday as well as a hairdressing salon, visiting podiatrist and the local shops offer a service too and newspapers are delivered. Food is good and served in their room or dining room.
How likely would you be to recommend Katherine House? Extremely Likely
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Review submitted from a Website Submission by Helen M (Daughter of Resident) on Monday 27 June 2016. Relates to June 2016.
My mother is so happy and content at Katherine House. The staff look after her really well- chatting to her and cheering her up. I visit mum 2/3 times a week. I am free to visit anytime and this is indicative of what a well run, clean, lovely place it is. I have never smelt that awful smell often associated with old people's homes. The staff take a pride in keeping the home and residents clean and looked after. During the week there are plenty of activities to stimulate and interest the residents. I would thoroughly recommend Katherine House to anyone who wants a well run, caring home for their loved ones when they are unable to maintain and run their own home.
How likely would you be to recommend Katherine House? Extremely Likely
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Review submitted from a Website Submission by Patricia C (Daughter of Resident) on Tuesday 5 January 2016. Relates to December 2015.
Mama has been in Katherine house for nearly two years. I live overseas and am at ease every time I leave as the staff are all so caring and helpful.
I sometimes have lunch or tea here which is well presented and quite tasty. Only one time recently the expected fish fingers turned out to be a rather difficult to cut fish cake.... But mama enjoys her food and her weight has kept steady.
Christmas was very well done, with lovely decorations and the staff were really in the spirit. Well done all of you!
In the springtime and summer the outside terrace is lovely for the residents to get fresh air. Mama's favourite place. The surroundings are really lovely with all the trees in the background.
Well done also for the Daily activities, quite a variety although Mama loves her siesta !
Keep up the good work !
How likely would you be to recommend Katherine House? Extremely Likely
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Review submitted from a Website Submission by Michael W (Son-in-law of Resident) on Monday 12 October 2015. Relates to September 2015.
This is a lovely modern care home, set in a nice peaceful position, the staff are wonderful and the rooms are well appointed, this was Grans second stay at Katherine House, making our choice of home more easy, as we knew she would be well cared for by the very attentive staff.
How likely would you be to recommend Katherine House? Extremely Likely
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Review submitted from a Website Submission by Ian F (Son of Resident) on Saturday 25 July 2015. Relates to July 2015.
My Father resided at Katherine House from October 2012 until his death in July 2015 and my Mother was there from July 2013 until her death in February 2014. Both were looked after superbly. I cannot fault the care they received or the kindness of the staff.
From the manager down all the staff carried out their duties to a high standard.
The cleanliness of the home, the catering and facilities are second to none.
I am so pleased and grateful that we chose Katherine House for my Parents final years as I know they were happy and felt safe.
How likely would you be to recommend Katherine House? Extremely Likely
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There are currently no Care Home Idol entrants who have performed at Katherine House