Katherine House

Cote House Lane, Westbury-on-Trym, Bristol BS9 3UW
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9.9 51 Reviews
  • Katherine House, Bristol
Katherine House is a purpose-built residential home designed to maximise views, natural light and a sense of well-being for each resident.

Fully qualified and experienced staff provide ‘24-hour’ round-the-clock care as well as respite care for those with low-level needs. The residents' individual needs are constantly monitored and their care is reviewed and updated on a regular basis.

The design of the home ensures all areas are easy to navigate and are relaxing places for the residents. The home offers spacious en-suite bedrooms equipped with an electric bed, flat-screen television, telephone and comfortable, modern furniture. Residents are also encouraged to personalise their rooms to create a ‘homely’ environment.

There are opportunities for residents to stimulate interests and participate in activities which includes in-house entertainment as well as local trips into the community.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 49 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1378 – £1378
  • Self-Funded Residential Dementia Care: £1482 – £1482
  • RESPITE Self-Funded Residential Care: £1438 – £1438
  • RESPITE Self-Funded Residential Dementia Care: £1532 – £1532

These prices are only a guideline, please contact Katherine House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • The Cote Charity

Person in charge

  • Leanne Thorne (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2010
  • Last Refurbishment: 2022
  • Number of floors: 2

Room Information

  • Single Rooms (49)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (49)

Visiting

  • Visiting can be at any time but please try to avoid meal times, 12.30 for lunch and 5.30 for supper.

Parking

  • Car parking available

Katherine House Reviews (51)

9.9

Katherine House has a Review Score of 9.9 (9.916) out of 10, based on 16 reviews in the last 2 years.
Over all time Katherine House has 51 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Katherine House
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Total of 51, showing 21-40
Review from H C (Daughter of Resident) published on 10 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father recently moved here after suffering a stroke. I cannot begin to explain the support and friendliness displayed from the team during these difficult times. Especially with COVID too!


Before Katherine House, my father was in a different care home in another part of the country which doesn’t

hold a candle to Katherine House. (Despite being more expensive).


They communicate well with family member and include them where possible.


Since being at Katherine House my dad has progressed physically in addition to bettering his mental health.


The facilities at Katherine House are amazing and they actively try to support beyond basic needs.


I will forever be grateful for Katherine House and the team within for helping me get my happy dad back.

Reply from Leanne Thorne, Home Manager at Katherine House

Thank you so much for taking the time to review Katherine House, it's a pleasure to support Dad on a day-to-day basis and lovely to see that he has his own independence and is now part of the local community.

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Review from Judith P (Daughter of Resident) published on 28 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mother was struggling to live independently in the much-loved family home and no matter how much daily support we put in, she still complained of loneliness, sometimes hunger and often appeared very neglected. We lived at a distance and were constantly worried about her.
Our mum has been a resident
of Katherine House since the end of February and my brother and I are absolutely delighted with the standard of care that she is receiving and the transformation in her demeanour and appearance.
The staff are highly professional and yet Katherine House is still a homely and loving environment. Our mother is clean, smartly dressed and her hair is always beautifully done. She has made a circle of friends and thoroughly enjoys taking part in the social programme.
Katherine House has dispelled all the preconceived notions we had of care homes. This is a bright, modern, active and loving place where we can be as much a part of our mother’s care as we choose.
Reply from Leanne Thorne, Home Manager at Katherine House

Thank you so much for your kind words, it's lovely to hear how mum has settled so well and likewise how we have been able to support you as a family.
All the staff love having mum here and as you say she now has her own circle of friends and is enjoying life.

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Review from M S (Son of Resident) published on 6 June 2022 Submitted via Website • Report
Overall Experience 3.0 out of 5
Poor manager. My Mum was thrown out by e-mail on a Friday night. Took the best part of 6 weeks to get monies refunded. Shambles. This place has really gone downhill but I would still like to sincerely thank some of the old staff.
Reply from Leanne Thorne, Manager at Katherine House

Sorry to hear the service you received did not meet the standard for your relative, we always comply when a relative instructs us to communicate via email only. Unfortunately, when residents remain in hospital, we always reassess them once they have had a stay in hospital as at times, their needs do change, so safety is paramount to us. I will pass on your lovely comments to the team.

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Review from Martina N (Daughter of Resident) published on 11 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum moved into the home from assisted housing which was not suitable for her at all.
She now has a lovely room, which is always spotless.
She is so well looked after and all the staff are amazing, couldn't ask for more.
Reply from Leanne Thorne, Cote Charity Manager at Katherine House

Thank you for your kind words, glad to hear your mum has settled so well into the home.

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Review from J L (Daughter of Resident) published on 27 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was determined to remain living independently, but she became too frail to do this safely. She moved into Katherine House the day after her 98th birthday. The transition wasn’t easy but Mum had exceptional support from the staff, above and beyond, what might have been expected. Six weeks after moving
in Mum is beginning to thrive. She is enjoying the meals. Her mobility has improved. I saw her walk a distance today, more strongly, than she has been able to in a year. The afternoon activities not only occupy her but stimulate her too. Her mood has lifted. Mum has received high-quality medical and professional care which has improved the quality of her life but it’s the indefinable conscientious qualities of the staff of Katherine House that make such a difference. There has been a genuinely kind willingness to support Mum and to ensure all that could be done has been done to ensure her wellbeing. My experience of Katherine House is that there is energy and knowledgeable goodwill in abundance.
Reply from Simon Dalrymple, Administrator at Katherine House

Hi J L, many thanks for your lovely review - we're so pleased your mum has settled in with us at Katherine House.

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Review from Ian H (Son of Resident) published on 18 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mother moved from a different care home about a year ago after developing signs of dementia. We have been very pleased with the care and kindness which she has received. The care home is well run, clean and nicely furnished. We are happy to recommend this establishment.
Reply from Simon Dalrymple, Administrator at Katherine House

Many thanks for your kind words - always much appreciated!

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Review from Phil W (Son of Resident) published on 1 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum needed to move into Katherine House 9 months ago. She was then 91 and getting frail. She took a bit of time to settle in but is now extremely happy there and sees it as her home. She appreciates the home-cooked food, the care she gets, and the company. She also comments on the comfort and convenience
of her room, access to the library, and increasingly enjoys the activities that are laid on. Inevitably she worries about the money but now readily agrees that it is well spent. As a visitor, I am kept well informed and even during times of Covid. The grounds and buildings have a lovely inviting feel about them.
Reply from Vivienne Withers, Administrator at Katherine House

Many thanks for such a positive review! Your kind words are very much appreciated.

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Review from Robert D (Nephew of Resident) published on 14 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt has been a resident at Katherine House for several years. During that time she has received the very best of care.
She is happy and enjoys the high quality of Katherine House and the excellent staff who are kind and attentive.
The food quality is very good and when she has requested any particular
food item that is not on the menu it has invariably been happily provided.
Katherine House is always clean and completely odour free - something that can't be said of many care homes.
The staff are friendly, helpful and caring.
I know others who are or have been resident at Katherine House, all of whom have enjoyed it.
I would thoroughly recommend Katherine House to anyone seeking a happy, warm and caring home for themselves or a member of their family.
Reply from Vivienne Withers, Administrator at Katherine House

Hi many thanks for your kind words - we're really pleased your experience with Katherine House was so positive.

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Review from Jerry P (Next of Kin) published on 14 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My cousin is safe and well cared for. He enjoys living at Katherine House and speaks highly of everyone and everything there. He enjoys everything from the activities to the meals and it is a great relief to me that he is so well looked after.
Reply from Vivienne Withers, Administrator at Katherine House

Many thanks for leaving us such a positive review - it's always really appreciated.

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Review from Helen D (Daughter of Resident) published on 8 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident for almost seven years. The staff have done everything they can to make it a happy and safe place to live in. All her needs are provided for. Her room is cleaned regularly. The privacy of an en suite wet room is perfect for her needs. The room is a reasonable size and accommodates
some of her own furniture. There is a television and also a private telephone line. She has her own pictures on the wall. Breakfast is served in her room and other meals in the dining room, but they can be saved in her room if needed. The staff have been very caring over the last year, and we had to leave very much up to them as we were unable to visit in the home. However, video calling was set up and a sealed room has been established for visiting. The grounds are lovely, and we cannot wait to get outside again and sit in the sun with Mum. The staff, the well-being team, the cooks and the cleaners are all amazing. Thank you.
Reply from Vivienne Withers, Administrator at Katherine House

Many thanks for your kind words, much appreciated.

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Review from Adrian F (Power of Attorney of Resident) published on 8 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The home keeps me well informed; they look after my resident with great patience, understanding and provide really excellent service all-round. The food is a good standard, and they keep my resident fully occupied and provide for all his needs.
Reply from Vivienne Withers, Administrator at Katherine House

Thank you for your review and very kind words, much appreciated.

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Review from Peter N (Son of Resident) published on 10 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
For all independent people moving into a care home can be a major challenge. Katherine House staff manage this transition on behalf of its new residents in a friendly and welcoming manner. The whole team is highly professional and after one year my Mother now feels safe and 'at home'. I have nothing
but praise for the entire team - and especially their kindness and resilience throughout the current pandemic which has been kept at bay by their hard work and dedication.
Reply from Vivienne Withers, Care Home Manager at Katherine House

Thank you for the very kind review Peter, we're pleased your mother has had such a positive experience at Katherine House.

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Review from Neil F (Friend of Resident) published on 18 September 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is home to 40 people - a real home. Residents are encouraged to make friends and join in everything on offer. The offer is very broad and well-considered. Staff at the home have made many contacts with outside organisations and charities that assist in improving the lives of residents in the home.
Many activities are provided each day. The day is exceptionally well structured and all residents are treated as individuals with a high degree of independence. Whilst my uncle has slowly deteriorated in his capacity to make decisions, he has improved in many other ways since he started living in his ‘new home’. He is more mobile, he has more friends and close companies, he is more engaged in activity and creativity and he is more outspoken on all issues relating to older people in care. I know it’s difficult and expensive but broadening opportunities after dinner in the evening would be beneficial to some residents.
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Review from Claire H (Daughter of Resident) published on 9 July 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum has been a resident at Katherine House for over 4 years now and I cannot recommend this home highly enough. If our family have any concerns regarding Mum's health then we know it will be acted on quickly. Staff really seem to enjoy working in the home and care for the residents. They seem to
have a genuine affection for Mum, pay her compliments when she has had her hair done or she is wearing something new or different.
Safeguarding could have been an issue due to Mum's divorce but we were always reassured the correct procedures were in place to ensure it was carried out as requested.
Afternoon activities are always available for all residents which are varied and suit all types of abilities and needs. Mum attends these which has included external visits to local sites and attractions.
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Review from Sue W (Daughter of Resident) published on 2 July 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care given to my Mum is exemplary. Very professional, caring and stimulating. The staff are very patient and kind.
The home is purpose built for residents living with dementia. It is very light and airy, furnished to a high standard which makes it a very comfortable place to live. There is access
to a lovely patio area which has raised flowerbeds and plenty of places to sit.
A daily programme of activities is designed for the residents to join in if they choose to.
We as a family highly recommend the care home.
Reply from Vivienne Withers, Manager at Katherine House

Thank you Sue for a lovely review, we try very hard to ensure are residents are very well looked after and pride ourselves on the excellent individualised care they receive.

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Review from Vanessa K (Daughter of Resident) published on 19 June 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Katherine House staff give all the residents respect, dignity and outstanding care. The staff go over and above their duties to ensure all the residents are happy and feel cared for.
The rooms are bright and airy and it is no problem adding some personal items to make it seem more like home.
The activities
that the team arrange are varied and fun.
I would highly recommend Katherine House
Reply from Vivienne Withers, Manager at Katherine House

Thank you Vanessa for your kind review.

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Review from John M (Son of Resident) published on 3 December 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
Generally, Katherine House is a good institution. It is pleasant to visit and the staff are friendly, caring and nice. My mother has been there for three years and feels that she is in the best place. Her only real complaint is the food. You would have to judge for yourself. The rooms vary a bit in
size and outlook, with the ones at the back getting the sunset view and on the ground floor direct access to the terrace but they possibly get a bit hot in the summer.
I feel the staff and management do try and make a difference.
Locally there are some large grounds just above Katherine House which some residents visit and I take my mum in her wheelchair which is a nice convenient excursion, albeit there is a fairly steep climb. The Downs are also quite handy.
Parking is easy, I don't think there has ever been a time with no space available.
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Review from Phil D W (Son of Resident) published on 2 October 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The location of the care home is excellent in that it is in a peaceful setting within its own grounds but very accessible by public transport. It was also important to us that it is a charity and not privately run for profit. Approaching the building, it has been very sympathetically built for its surroundings.
It is single story and has been well designed using low impact materials and colours. Inside, the striking feature is the amount of natural light which has a calming effect. Large windows in the walls and the ceiling which let the daylight flood in. It is nicely open planned, and very pleasing furniture and colour schemes. It has been clearly well thought out.
Reply from Vivienne Withers, Manager at Katherine House

Thank you Phil for your lovely review of the care home.

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Review from Ruth Y (Daughter of Resident) published on 23 August 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has always been cared for with dignity and respect and the staff have looked after her as if she was their own.
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Review from Jill A (Daughter of Resident) published on 3 July 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very happy with the care my mother is receiving from the management, carers, and all domestic staff. They do their best to provide a happy and caring atmosphere.
Reply from Vivienne Withers, Manager at Katherine House

Thank you Jill for your review, much appreciated.

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Current Review Score: 9.9 (9.916)

Overview of Review Score

The Review Score of 9.9 (9.916) out of 10 for Katherine House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.916 for Katherine House is calculated as follows: ( (176 Excellents x 5) + (14 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 191 Ratings = 4.916
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Katherine House is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 49 registered maximum number of service users is 9.8, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Aug 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (6)

Leanne

Leanne Thorne

Job Title: The Cote Charity Manager Joined: 2021

Meet The Manager
Leanne Thorne is Cote Manager at Katherine House Rest Home.


I have worked in Social Care for 26 years and have a variety of experience in elderly/Dementia, learning disabilities and mental health settings. This included 15 years working for South Gloucestershire council in all their residential care home homes, five years at Frenchay House residential care home and working as a strategic manager for another Charity.


I trained as an NVQ Assessor to support staff gain their qualifications as well as working with a training provider delivering NVQs to care homes across the Southwest. I became a mental health champion to support staff and residents to understand their own mental health challenges.


I am a very nurturing manager and enjoy supporting staff to increase their skill set to enable career progression.

Susan

Susan Thorne

Job Title: Deputy Manager Joined: 2012

I have 35 years of experience working in different care settings specialising in mental health/psychology, dementia, and residential/nursing care of the elderly. My role is to provide support to the management of the home, delivering the highest standards of care/support that our residents deserve.
I manage an extensive training/assessment, and competency programme for staff to ensure they have the skills and knowledge to deliver exceptional care to the highest of standards. It is important to me that our residents receive the best quality of life through daily fulfilment, excellent care and services and a home where they feel valued, respected, empowered and treated as unique individuals with their own wishes and choices, creating a home from home environment.
I feel honoured and proud to work with such a compassionate, caring team, they do a wonderful job and I feel privileged to do this job

Francis

Francis Ogbebor

Job Title: Team Leader Joined: 2018

I am a Team Leader I have been a member of the team for more than 5 years. My job role includes amongst other things, the in-house Infection Prevention Control training, conducting fire drills and supporting the manager and the deputy in the day to day management of the homes. I love my job because it offers me opportunities to contribute solutions to the challenges that come with the job. I am a team player, have a calm disposition, and am dependable and passionate about what I do.

Nick

Nick Chant

Job Title: Head Chef Joined: 2022

I have been a chef since I left school. I have enjoyed cooking since I can remember, learning at a young age from my mum.


I am passionate about bringing high-quality food for our residents to enjoy. I look forward to hearing the feedback at meal times and am always happy to try recommendations from residents.


I have met wonderful people since joining the team at Katherine House. It's a pleasure to work in the resident's homes and love coming to work.

Martin

Martin Brooks

Job Title: Home Administrator Joined: 2022

I have been in the care sector for over 25 years working in various roles from Housekeeper to Administrator.


I found the administration role to be my favourite role so far!


I love talking to people and being involved in making a difference to the residents in our home in any way I can.


I have been working for Cote Charity Since April 2022 and have settled in well. The staff are warm and friendly and have truly welcomed me to the home.

Aubrey

Aubrey Loverseed

Job Title: Hair Stylist Joined: 1990

I started hairdressing at Cote House, another part of the Cote Charity, in 1990 when one of my clients became a resident. Before I knew it, more and more residents were asking me to do their hair and since then I have been visiting every Wednesday.


I deliberately didn't go and see Katherine House while it was being built. I just wanted to see the end product. It is breathtaking - light and airy and so modern. The reception you get when you come in is lovely - everyone is so welcoming to anyone who walks through the door. There's a really special atmosphere and always so much going on for residents, which I also like to get involved in - I've even been known to dress up as Father Christmas!
I consider myself really lucky. I've been hairdressing for 37 years and my job is my hobby.

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