Wood House

Wigton Crescent, Southmead, Bristol BS10 6DA
Review Us
9.1 15 Reviews
  • Wood House, Bristol
A highly-specialized Bristol care home, Wood House is capable of maintaining an enjoyable care environment for people suffering from learning disabilities, autism, sensory impairment and challenging behavior

The care team are trained and experienced in dealing with potential behavioral difficulties and understand the best methods of achieving a clam atmosphere in which positive mental health results can be achieved.

Wood House has a good reputation for improving the relationship between those who have learning disabilities and rehabilitation needs with the wider community.
Show Wood House on the Map

Care Provided

Primary Care Categories

  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care

Care Types Provided

  • Residential Care
  • For a maximum of 16 Service Users

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Good to Know

Group/Owner

Person in charge

  • Jacqueline Ryan (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages from 18 to 65

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2003

Room Information

  • Single Rooms (16)
  • Single Rooms with Ensuite Wet Room (14)

Wood House Reviews (15)

9.1

Wood House has a Review Score of 9.1 (9.131) out of 10, based on 3 reviews in the last 2 years.
Over all time Wood House has 15 reviews.

Overall Experience
  • 9
  • 5
  • 1
  • 0
  • 0
Date Published
  • 15
  • 0
  • 1
  • 3
  • 12
Reviewer Connection to Wood House
  • 4
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 15, showing 1-15
Review from Andy L (Friend of Resident) published on 1 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Wonderful staff, helpful friendly and thoughtful. Residents are always in great spirits which in my experience is pretty rare.
The building is always clean, smells of flowers and there is always the offer of a cup of tea or coffee for visitors. I strongly recommend the home for any person who needs
assistance or even good company.
Reply from Jacqueline Ryan, Home Manager at Wood House

Thank you for taking the time to leave us this kind review, we really appreciate it. Your lovely comments will be passed onto the rest of the team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Karen P (Sister of Resident) published on 21 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister has been at Woodhouse for over six years
I can't fault the service they give my sister that keeps me up to date on any decision large or small she has a supportive network around her to help her with her complex needs.
Lovely staff
They support her to ring me every evening to talk to
me about anything they don't miss a day.
Highly recommend Wood House.
Reply from Jacqueline Ryan, Home Manager at Wood House

Thank you for leaving us such a lovely review about the care of your sister. Your kind words will be passed onto the rest of the wonderful team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from G C (Father of Resident) published on 4 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My son is very happy with Wood House. The staff get him to help out with things, he also is taken out bowling to Cardiff, he has also been to Gloucester and other places. The staff give him as much help as he needs. I ring him up every evening and on their phone to see how he has got on that day and
I take him out most Wednesdays. I highly recommend Wood House.
Reply from Jacqueline Ryan, Home Manager at Wood House

Thank you for leaving us this lovely review, it is great to hear that your son is happy at Wood House and enjoying all of our outings and activities. Your kind words will be passed onto the rest of the team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Victoria F (Sister of Resident) published on 4 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely home and attentive and professional care provided for my sister. She is flourishing, calmer and happier.
Reply from Jacqueline Ryan, Home Manager at Wood House

Thank you for taking the time to leave us a review. We are so pleased to hear this about your sister. We appreciate all of your kind comments about our service and our team, it really means a lot to us here at Wood House.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from B M (Mother of Resident) published on 12 June 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Our daughter is very happy at Woodhouse, therefore so are we.
Reply from Nicola Heirene, Marketing & Communications Officer at Wood House

Thank you for your feedback. We are so pleased that your daughter is happy here at Wood House making you happy too.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from R R (Sister of Resident) published on 3 October 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Everyone very helpful and informative. My brother's accommodation was well maintained and his carer was attuned to his needs.


He is encouraged to join the other residents and join in as much as possible

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Eileen P (Mother of Resident) published on 22 September 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
From the transition to this care home, I feel the staff have been very caring and compassionate - have made the resident comfortable and done their best in all ways they can. The family are very happy with her care and do all they can to accommodate the resident's needs. The staff are very helpful in
relaying the family's messages when it's not possible for me to visit. We couldn't ask for more.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Clive P (Stepfather of Resident) published on 19 September 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The level of care provided is first class. There is always a care provider available to speak with you about any concerns. Transport is provided to take residents out for the day or, as in our care, to visit family members.
It would be difficult to find anything negative to say about this care home.
As a family, we are very satisfied.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from H O (Daughter of Resident) published on 19 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From day one, all of the staff have been kind, caring and knowledgeable. Communication with them as a family member has been five stars! Nothing is too much trouble for them! Me and my mum feel safe and happy!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J M (Father of Resident) published on 14 September 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My contact with members of the staff has been excellent.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S H (Sister of Resident) published on 13 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my sister has been at Wood House we have found it to be excellent in every way for my sister. The care and patience from all the staff are A one in every way. We say thanks to them and Woodhouse as her home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Nick C (Resident) published on 30 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very nice people, here on respite and staff supported and catered for all my needs and helped me with anything I needed. Staff have been kind and friendly and very approachable when I need support with anything. Would highly recommend this service.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A C (Resident) assisted by family/friend published on 2 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good. All the staff have helped if needed and the manager has been available to help if needed.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from James W (Brother of Resident) published on 13 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff work very hard to provide the best experience and meet the specific demands and needs of the service user. This is the best home he has had during 60+ years of being in care. They review and adapt care to respond to changing needs. Communication is good.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Susan C (Mother of Resident) published on 5 September 2017 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Good home, good care.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.1 (9.131)

Overview of Review Score

The Review Score of 9.1 (9.131) out of 10 for Wood House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 3 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.2 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.943 for Wood House is calculated as follows: ( (33 Excellents x 5) + (2 Goods x 4) ) ÷ 35 Ratings = 4.943
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.188 Points relating to the number of positive Reviews for Wood House is based on 3 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 16 registered maximum number of service users is 3.2. 3 Positive Reviews ÷ 3.2 = 0.938
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 May 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (4)

Meet the Team (4)

Jacqueline

Jacqueline Ryan

Job Title: Service Manager Joined: 2003

My Name is Jacqueline and I am the manager of Wood House.


I have worked at Wood House for 21 years now. I have had the opportunity to progress through the roles and then to become the registered manager at Wood House for the past 6 years. Shaw Healthcare have supported me to gain qualifications and training to support me within my role.


My Passion is to ensure we give the best possible life, opportunities and access to the healthcare they deserve. I absolutely love my job and ensuring the Service users we look after receive the person-centred care and support they need and deserve. We are a team and we are one big family.

Hannah

Hannah Simmonds

Job Title: Administrator Joined: 2018

I’ve worked at Wood House for just over 6 years now.


I’ve always enjoyed working in an admin role, but working here at Wood House has given it an entirely different look.


The residents come in for a chat, not just when they want money. The bonds you make when you give the resident the time make working here feel worth the work, worth the 2 hours travel to work and 2 hours home.


I wouldn’t travel the amount of time I do for this job if Wood House wasn’t worth it.


The support from the manager is next level, no other job I’ve had has had such an understanding manager and one you can feel relaxed around can talk to about any and all problems.


Wood House has a relaxed and fun approach to work-life but is still efficient in getting the job done correctly.

Analyn

Analyn Miranda

Job Title: Team Leader Joined: 2007

I'm Analyn Miranda, I have been working at Wood House since 2007. I consider Wood House as my second home because it feels like it.


The service users and staff are like family, we share our goals and inspirations for our home and we all work hard for it.


I'm very proud of being part of our team and continuing to serve our service users with our very best to meet their needs and help them to reach their maximum potential as much as possible in all aspects of their lives.

Laurie

Laurie Ellicott

Job Title: Team Leader Joined: 2024

Working at Woodhouse has been such a learning experience for me.
I previously came from 20 years of working in the Mental Health field and decided to switch care sectors.


I am pleased that I found Wood House.


Wood House has taught me so much regarding caring for people with Learning Disabilities.


Jacqueline the manager is always finding ways to improve the team and improve the quality of living for the service users.


My role as a Team Leader stretches my ability to serve the team and service users.
I love the home feel that Wood House has.


It is so nice to see that the service users go out to the Pub for a pint and mingle with the general public. Or that they have parties within the home to celebrate birthdays, funerals, national holidays as well as football.


Wood House is a community within itself.


Whenever we have outside resources come to the home, they are all pleasantly surprised as to how welcoming, warm and clean our home is.


It is my privilege to work in such a lovely home.

Frequently Asked Questions about Wood House

What types of Care is Wood House registered for?

Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Wood House have?

There are 16 Single Rooms.

What are the Facilities & Services at Wood House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Wood House to the centre of Bristol?

3.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Wood House to verify any information. View our terms and conditions. Wood House has an Enhanced Service - more info.