3 Alexander Way, Thornbury, Bristol BS35 1LA
Owner: South Gloucestershire Council
Person in charge: Lynne Smith (Manager)
Local Authority / Social Services: South Gloucestershire Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Local Authority Owned , Registered for a maximum of 43 Service Users
Registered Care Categories*: Old Age
Single Rooms: 43
Latest Care Quality Commission* Report on Alexandra Way Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 4.3 (maximum of 10) for Alexandra Way Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.3 out of 5 from 2 Reviews over all time. This Average Rating is also the rating value for Alexandra Way Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 0 out of 5 from 0 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.333 for Alexandra Way Home is calculated as follows: ( (9 Excellents x 5) + (14 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 24 Ratings = 4.333
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 0 Points relating to the number of positive Reviews for Alexandra Way Home is based on 0 positive Reviews in the last 24 months and is calculated as follows:
0 = 0
Target of 8.6 positive Reviews (43 registered maximum number of service users ÷ 5). 0 Reviews ÷ 8.6 Target = 0
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Alexandra Way Home has a Review Score of 4.3 (4.333) from 2 Reviews
Review submitted from a Website Submission by Carol F (Respite Resident) on Friday 23 March 2018. Relates to March 2018.
My mum received respite care for a week in a kind, caring environment where her needs were met. My mum's room was clean and welcoming and staff went out of their way to make sure my mum felt at home. Alexandra Way holds such a valued place in our community. I hope my Mum will be able to take respite again in the near future.
The experience was so valuable to her mental health. At the grand age of 93, it gave her the stimulation and interaction that she desperately needed, having been recently diagnosed partially sighted.
This is a compassionate and safe council run Gem.
How likely would you be to recommend Alexandra Way Home? Extremely Unlikely
Review submitted from a Website Submission by Angela E (Daughter of Resident) on Monday 17 August 2015. Relates to July 2015.
We use this care home for respite care. My mother really enjoys going there each time. The staff are friendly and kind. My mother is always relaxed when I pick her up. She likes the food. She likes it that they have their set dining room places. I would have no hesitation in recommending to anyone.
How likely would you be to recommend Alexandra Way Home? Extremely Likely
There are currently no Care Home Idol entrants who have performed at Alexandra Way Home