Innisfree Residential Care Home

12/16 Severn Road, Weston-super-Mare BS23 1DN

Innisfree Residential Care Home, Weston-super-Mare, North Somerset
Innisfree Residential Care Home, Weston-super-Mare, North Somerset
Innisfree Residential Care Home, Weston-super-Mare, North Somerset

Innisfree Residential Care Home is experienced in older people's care and also able to specialise in provision for adults with dementia. The home is ideally located close to the seafront in Weston super mare and on the major bus routes through the Town. Also a short walk from the town centre and within easy reach of Clarence Park. Innisfree has been established as a residential care home for the elderly for over 25 years and provides personal and dementia care for 28 residents. They pride themselves on the loving and homely atmosphere at Innisfree, constantly striving to deliver a real home from home environment.

Owner: Brooks Healthcare (Weston) Ltd

Person in charge: Mandy Timmins (Manager)

Local Authority / Social Services: North Somerset District Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 28 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Hearing Impairment & Deafness • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Single Rooms: 26

Shared Rooms: 1

Rooms with ensuite WC: 27

Weekly Charges Guide: Personal Care Single £390 – £500 , Personal Care Shared (per person) £390 – £460 (These prices are only a guideline, please contact Innisfree Residential Care Home to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Innisfree Residential Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.6 Innisfree Residential Care Home has a Review Score of 9.6 (9.631)

The Review Score of 9.6 (maximum of 10) for Innisfree Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 7 Reviews over all time. This Average Rating is also the rating value for Innisfree Residential Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 7 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.631 for Innisfree Residential Care Home is calculated as follows: ( (54 Excellents x 5) + (29 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 84 Ratings = 4.631

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Innisfree Residential Care Home is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 5.6 positive Reviews (28 registered maximum number of service users ÷ 5). 7 Reviews ÷ 5.6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    5
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Innisfree Residential Care Home?

  • Extremely LIKELY
    6
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Innisfree Residential Care Home

  • Daughter of Resident/Service User
    2
  • Resident / Service User
    2
  • Son of Resident/Service User
    2
  • Son-in-law of Resident/Service User
    1

Innisfree has the warmth & feel of a much-loved family home with the residents at its heart!
Over numerous visits, I saw first-hand the excellent level of care and attention this dedicated team of professionals provide.
More importantly, Mum (who had Alzheimer's) settled in well, surrounded by her much-loved possessions, in a lovely en-suite room with a garden view to watch the birds. Mum was always treated as an individual, with patience, kindness, dignity and respect.
She had a wonderful rapport with her carers who came to know her extremely well, and encouraged to take part in activities. Mum loved Christmas.
The staff always go the extra mile.
Their support was exceptional, and we were regularly informed of mum's health and well-being.
From home-cooked food, safety, security and everything in between, Innisfree exceeded our expectations.
During Mum's final weeks I was welcomed to stay, and in November 2017 she passed away, peacefully in my arms.
To all at Innisfree I am truly grateful.

How likely would you be to recommend Innisfree Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Steve Lyons, Director at Innisfree Residential Care Home responded to this review on 27 Dec 2017:

Thank you so much for your kind words regarding our staff team and the support provided to your Mum during her time with us at Innisfree which I will be sure to pass on. Kind regards, Steve.

All the staff are friendly and approachable. They are very attentive to my father's needs and those of other residents. I am kept updated with any changes in Dad's needs. I always feel welcome and the home has an inviting atmosphere.

How likely would you be to recommend Innisfree Residential Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Stephen Lyons, Director at Innisfree Residential Care Home responded to this review on 10 Nov 2017:

Thanks, Jane - the feedback is much appreciated and good to hear you are happy with the support we are providing for your Dad.

Kind regards

Steve.

We have been coming to visit my mother-in-law for nearly 4 years and feel the care and consideration of the staff is first class.

How likely would you be to recommend Innisfree Residential Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Stephen Lyons, Director at Innisfree Residential Care Home responded to this review on 31 Oct 2017:

Dear Brian - thanks so much for taking the time to feedback on the service we are providing and for your kind words. Steve

I think that Innisfree is an excellent home. Given the management and care demands involved, there is a really noticeable optimism and caring atmosphere.
As a son of a resident, I am treated with interest and courtesy and involved in discussions regarding care.
Staff members are interested in her and respond to my mother as an individual and provide good physical care and work with her showing warmth and courtesy at all times.

How likely would you be to recommend Innisfree Residential Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Stephen Lyons, Director at Innisfree Residential Care Home responded to this review on 23 Oct 2017:

Many thanks for your feedback and kind words regarding the care our team is providing for your Mum. It is always nice to hear such heartfelt views.

My parents have been residents at the home for the last 7 years. The care is very personal and the support for the extended family is first class. When you look for care for loved ones, look beyond the d├ęcor and consider the care - that's the important bit.

How likely would you be to recommend Innisfree Residential Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Stephen Lyons, Director at Innisfree Residential Care Home responded to this review on 26 Oct 2017:

Thanks so much for your feedback which is always helpful, Steve.

Staff are very very kind. They look after me well. I enjoy living here. I love my room, it's nice and clean. I have nothing to grouch about and I only speak as I find.

As far as I am concerned, I receive excellent service, thank you!

How likely would you be to recommend Innisfree Residential Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Stephen Lyons, Provider at Innisfree Residential Care Home responded to this review on 12 Oct 2017:

Thank you so much for your feedback and kind words.

During my 10 years of being a resident at Innisfree, I have obviously seen lots of changes - some good - some not so good, but overall this is a very easy going home. Quite a lot of activities take place, also seasonal parties ie Easter, summer, Halloween, Christmas, with plenty of food and drink. There is also bingo, quizzes, and outside entertainment for those who wish to join in. The average age varies from mid 70s - mid 90s, which consist of both male and female hairdresser, chiropodist and a laundry service is always available.

How likely would you be to recommend Innisfree Residential Care Home? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

Stephen Lyons, Provider at Innisfree Residential Care Home responded to this review on 12 Oct 2017:

Many thanks for your feedback which is always appreciated to help us in continuing to improve our service.

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