Pine Lodge Care Home

13 Hazeldene Road, Weston-super-Mare BS23 2XL

Pine Lodge is a small and `family style`care home renowned for its homely and friendly atmosphere. To the front of the home is a beautiful rose garden that is enjoyed by residents and staff alike. The home prides itself on providing individual packages of care for respite and permanent residents. Re-ablement and convalescent care is provided and is complimented by having a small home care service run from the same location. Many of the staff provide care at both Pine Lodge Care Home and in the community thus enabling continuity between cares and clients. Pine Lodge is owned and administered by Mr and Mrs Thrush who both have Registered Nurse backgrounds.

Group: Orchard Care (South West) Ltd

Person in charge: Katie Squires (Manager)

Local Authority / Social Services: North Somerset District Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 22 Service Users

Registered Care Categories*: Dementia • Learning Disability • Mental Health Condition • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Parkinson's Disease • Stroke • Visual Impairment

Admission Information: Ages 60+.

Single Rooms: 20

Shared Rooms: 1

Rooms with ensuite WC: 15

Weekly Charges Guide: Personal Care Single £600 – £800 , Personal Care Shared (per person) £450 – £650 (These prices are only a guideline, please contact Pine Lodge Care Home to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Independent Living Training • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Pine Lodge Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 8.5 (maximum of 10) for Pine Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 8 Reviews over all time. This Average Rating is also the rating value for Pine Lodge Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.2 out of 5 from 3 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.287 for Pine Lodge Care Home is calculated as follows: ( (37 Excellents x 5) + (47 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 94 Ratings = 4.287

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.182 Points relating to the number of positive Reviews for Pine Lodge Care Home is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5

    2. Target of 4.4 positive Reviews (22 registered maximum number of service users ÷ 5). 3 Reviews ÷ 4.4 Target = 0.682

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.5 Pine Lodge Care Home has a Review Score of 8.5 (8.469) from 8 Reviews


Average Ratings

  • Excellent
    3
  • Good
    5
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Pine Lodge Care Home?

  • Extremely LIKELY
    7
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Pine Lodge Care Home

  • Resident / Service User
    4
  • Daughter of Resident/Service User
    3
  • Husband of Resident/Service User
    1

Home here very caring and helpful and very clean.

How likely would you be to recommend Pine Lodge Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

My Mother has been a resident at Pine Lodge for approximately four months and throughout that time she has received nothing but care, patience and understanding from all members of staff. They have a very difficult and sometimes frustrating roll which has, to my knowledge, been undertaken with cheerfulness and consideration for the residents well being. The quality of the food is very good, only fresh ingredients cooked on the premises and several nicely. My family and I, and my friends visiting have always been welcomed with a smile and any concerns are dealt with efficiently and quickly.

How likely would you be to recommend Pine Lodge Care Home? Extremely Likely

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Average Rating:   3.9 out of 5

A care home with a welcome and homely atmosphere. Staff are all caring and receive continued training with a fair level of staffing.

Accommodation is comfortable and the location of the home is good. Generally good views out towards the Mendips.

Nice grounds and a reasonably comfortable outside seating area provided. Large front garden and a wild but rustic back garden.

How likely would you be to recommend Pine Lodge Care Home? Likely

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Average Rating:   4.3 out of 5

It's ideal. Excellent at Pine Lodge. Staff are excellent very helpful. Food is okay most of the time.

How likely would you be to recommend Pine Lodge Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

It's good at Pinelodge. I enjoy living here. Staff are good no problems. Food is good.

How likely would you be to recommend Pine Lodge Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

The home is very good. Staff are kind and patient. The food is very good and plentiful. My mother is very happy here.

How likely would you be to recommend Pine Lodge Care Home? Extremely Likely

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Average Rating:   4.1 out of 5

Pine Lodge is clean and homely. The food is cooked from fresh with a good choice from the menu. The staff are caring and respectful and I feel well looked after and treated with dignity at all times. My room is cleaned regularly.

How likely would you be to recommend Pine Lodge Care Home? Extremely Likely

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Average Rating:   4.2 out of 5

We were very pleased with the caring approach of the staff towards my mother. They did all they could to make her last few months comfortable and happy.

How likely would you be to recommend Pine Lodge Care Home? Extremely Likely

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Average Rating:   3.9 out of 5

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions

There are currently no awards/recognitions posted yet for Pine Lodge Care Home

Job Vacancies

Staff Profiles

Katie

Katie Squires

Job Title: Business Manager

Joined: 2011

Description:

Katie is the Business Manager for the company.

Katie has her NVQ 5 in Leadership and Management. Katie is up to date in all mandatory training such as First Aid and Manual Handling.

Katie has worked her way up and has been a registered manager at both of our care homes.

Emma

Emma Bollen

Job Title: Home Care Manager

Joined: 2014

Description:

Emma is the Manager of Pine Lodge Home Care which provides Domiciliary Home Care services for elderly residents in Weston- Super- Mare and surrounding areas.

Emma has Open University BA degree in Childhood and Youth Studies. She also has a QCF level 5 qualification for Leadership in Health and Social Care. Emma is also a qualified Manual Handling and First Aid Trainer.

Previously Emma was a Deputy Care Home Manager in Bristol. She is married with a family and lives locally.

Emma's hobbies include walking her dog, travelling to foreign countries for holidays. Emma also enjoys dancing.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Pine Lodge Care Home